• Deploying DJs to spin music pre and post events. This adds to the vibrancy of Sports Hub’s spaces but more importantly, aids with crowd management across its venues and flow into the train stations as patrons are encouraged to travel by public transport.
  
• Dedicated priority access points for patrons who require assistance such as wheelchair users, pregnant patrons and senior citizens.
  
• Strategically placing digital and printed signage across Sports Hub to assist patrons with wayfinding and to communicate important messages in real-time.
  
• Tailoring amenities to suit audience demographics for example, conversion of some male toilets to female ones for the Taylor Swift | The Eras Tour concert given that the concert attendees are largely females. This move helped reduce waiting time for patrons.
  
• Transforming Sports Hub precinct into a huge fan zone with event-themed activities curated for the community such as friendship bracelet-making stations, face painting stations and human foosball. To top it all off, these fan zones included food trucks that served up delectable treats for patrons pre and post events.
  
• Safely accommodating thousands of patrons without event tickets but had gathered at the Sports Hub to soak in the atmosphere.
  
• Providing exceptional customer service for patrons for example when a patron misplaced her passport, the team combed through trash bins by hand to help recover it.
  

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ABOUT SINGAPORE SPORTS HUB

Singapore Sports Hub is an iconic, premier destination offering sporting, entertainment and lifestyle experiences for all to enjoy. This world-class development is managed by Kallang Alive Sport Management Co Pte Ltd (KASM). It offers programming that comprises international recreational and competitive events, live entertainment as well as activities that cater to the broader community. The Singapore Sports Hub aims to serve the sporting and entertainment needs of people from all walks of life.

Home to unique world-class sports facilities within the city, the Singapore Sports Hub plays a critical role in accelerating the development of Singapore’s sports industry, excellence and participation. Located on a 35-hectare site in Kallang, the Singapore Sports Hub includes the following facilities:

• A 55,000-capacity National Stadium with a retractable roof and movable tiered seating
  
• A 12,000-capacity Singapore Indoor Stadium with pillarless interior
  
• A 6,000-capacity OCBC Aquatic Centre that meets FINA standards
  
• A 3,000-capacity OCBC Arena which is scalable and flexible in layout
  
• Kallang Tennis Hub, Singapore’s first international tournament-ready indoor tennis facility
  
• Kallang Football Hub housing Singapore’s National Training Centre for football
  
• Water Sports Centre featuring kayaking and canoeing
  
• 41,000 sqm Kallang Wave Mall, including indoor climbing wall and Splash-N-Surf facility (Kids Waterpark, Stingray and Lazy River)
  
• 100PLUS Promenade that encircles the National Stadium
  
• Singapore Youth Olympic Museum & Singapore Sports Museum
  
• Shimano Cycling World
  
• Daily community facilities and activities, including beach volleyball, hard courts (futsal, basketball and netball) lawn bowls, giant chess, skate park and running & cycling paths.