New York, NY - Apr 28, 2025 - VEPO Solutions, a leader in smart metering and water management solutions, proudly announces the launch of Cindy, its new AI-powered Customer Service Agent. This innovation underscores VEPO Solutions’ ongoing commitment to leveraging cutting-edge technology to enhance customer service and operational efficiency.

Cindy is engineered to provide fast, accurate, and around-the-clock assistance, ensuring that customer inquiries are addressed without delay. From scheduling appointments to answering frequently asked questions and routing requests to the appropriate departments, Cindy delivers a seamless and responsive service experience.

“VEPO Solutions has always been dedicated to innovation,” said Wade Glanek, Technical Director. “The launch of Cindy represents our commitment to evolving with the needs of today’s utility customers. By embracing AI, we’re enhancing our service capabilities and delivering a faster, more reliable experience for our customers.”

The introduction of Cindy is part of VEPO Solutions’ broader strategy to lead the industry in digital transformation. Through smarter service models, increased scalability, and a consistent focus on customer satisfaction, VEPO Solutions continues to set the standard for forward-thinking utility support.

Cindy is now live and actively assisting with customer interactions, with future updates planned to expand her capabilities even further.

About VEPO Solutions

VEPO Solutions is the parent company of CrossConnex, VEPO Metering, and VPie, delivering turnkey smart metering, backflow prevention, and water usage monitoring solutions nationwide. With a focus on innovation, customer service, and operational excellence, VEPO Solutions is redefining what’s possible in the water industry.

Media Contact
Company Name: VEPO Solutions
Contact Person: Media Relations Team
Email: Send Email
City: New York
State: NY
Country: United States
Website: https://www.veposolutions.com/