Unily, the leading enterprise employee experience platform provider, has today announced it is the first company to be recognized four times in one year for the prestigious Nielsen Norman Group (NN/g) Intranet Design Annual award.  

Johnson & Johnson, Baker Hughes, Cathay Pacific, and Commonwealth Care Alliance have all been selected by the Nielsen Norman Group as the world’s best intranets of 2021, with solutions built on Unily.  

This is the seventh year that Unily’s intranet designs will be highlighted in the annual, and will bring Unily’s total of NN/g award wins up to 10 in ten years. 

“To see four Unily clients recognized for delivering exceptional employee experiences with our platform is an outstanding achievement,” commented Will Saville, co-founder, and CEO at Unily.  

“The digital experiences we give our employees have never been more important, and to see our product helping enterprises to keep employees engaged and connected is a source of great pride. User Experience is key to delivering a product that people engage with. At Unily, our goal is to bring consumer-grade digital experiences to the enterprise, and we invest heavily in product research and development to deliver a product that meets the needs and expectations of the modern employee.”  

Now in its 21st year, Nielsen Norman Group analyses the evolution of digital workplace platforms across the globe, putting a specific focus on User Experience (UX). The awards are given to only 10 outstanding intranets worldwide, and Unily’s continued success is recognition of the company’s investment in creating usable solutions with highly-considered UX. Each of the four Unily client platforms have met NN/g’s high standards for intranets with a clear vision, agile development, and the goal to connect co-workers, particularly in current working circumstances. 

The Nielsen Norman Group (NN/g) design annual is highly regarded as the most notable showcase of intranet designs, providing prospective buyers with yearly insights into intranet design innovation. The winning intranets are chosen by UX experts from an anonymized list of entries and are selected based upon design and usability measures. 

Speaking of Unily’s success, report creator and custodian and Senior Vice President at Nielsen Norman, Kara Pernice said, “What’s interesting about Unily is not so much the out-of-box solution but the customization it affords enterprises to make what they truly need.” 

Adding to this, Unily’s Head of Product Marketing, Tom French said of Unily’s product vision: 

“Part of Unily’s recent growth is due to the investment in product innovation and understanding user needs. Our goal has always been to create an agile platform that can be easily adapted to solve core employee experience challenges. To do this, we take time to consult our customers and review consumer trends to ensure that our product continues to evolve to meet the needs and expectations of employees. The release of our major updates like our Feature Store has made way for the level of configuration you see in the designs selected by the Nielsen Norman Group this year. No two customer requirements are ever the same, which is reflected in how different each of the four winning platforms are. This is an outstanding achievement, and we are thrilled to see our customers recognized as leaders in their fields.” 

A look at the winning intranets 

Baker Hughes 

Baker Hughes is a global energy technology company. The Baker Hughes intranet, known as My Baker Hughes, was launched in April 2020 amid the beginnings of the global pandemic. The challenge forced Baker Hughes to pivot and build an intranet that supported an unprecedented work environment in a historic market downturn. An increasing number of employees were working from home, facing challenging situations, and seeking information on how Baker Hughes was managing as the pandemic was reshaping our world. The success of an intranet is ultimately based on employee adoption rate and usage. During the first 24 hours post-launch, Baker Hughes saw over ten times the average visits than with its previous intranet.  

“Our new intranet, My.BakerHughes.com, has revolutionized the way we communicate with our employees,” said Stephanie Hartgrove, Vice President of Global Communications at Baker Hughes. “Our employees now have a central communications hub where they can learn about our company, access resources, and collaborate with their colleagues. It has provided a world-class experience that enables us to build our culture and drive change.” 

Cathay Pacific  

Hong Kong-based Cathay Pacific has secured its status as a premium airline for nearly 75 years. The enterprise sought a digital solution to connect its diverse workforce of 20,000 employees, many of whom work in the air and at airports around the globe.  

“The introduction of Unily has transformed the way we connect with and interact with our employees globally,” commented Carly Nankin, Head of Internal Communications and Engagement at Cathay Pacific. “The technical qualities of the solution itself and the great care we have taken in its design have combined to enable us to engage with previously hard-to-reach employees. With personalized and interesting content, alerts, and notifications, it has become a platform from which we host all of our key business apps and tools in one place. It has provided a brand-enhancing addition to our employee experience and become the primary vehicle for all internal communications.”  
 
Commonwealth Care Alliance 

Commonwealth Care Alliance (CCA) is a not-for-profit, community-based healthcare organization whose mission is to improve the health and well-being of people with significant needs by innovating, coordinating, and providing the highest quality, individualized care. Its Unily intranet was developed and implemented as an accessible, intuitive solution to boost employee engagement, foster collaboration, and communication, and increase productivity and efficiency. CCA launched the intranet in early 2020, and it proved to be especially valuable to its entire workforce during the COVID-19 pandemic.  

The result of the data-driven design process was an intranet that CCA’s workforce received extremely well and even loved. Employees voiced that they did not know an intranet could be “life-changing.” The accolades from employees on the usability of the system and the ability for them to feel more connected to the organization’s mission and to each other made it particularly rewarding for the product team. 

“Commonwealth Care Alliance’s workforce is dynamic, with distinctly different roles, demographics, disciplines, and geographies, yet we centralize with one mission and one heart,” says Abigail Santmyer, VP, Internal Communications at CCA. “Unily has helped to further unify us.” 

Johnson & Johnson

About Nielsen Norman Group 

Nielsen Norman Group, founded by UX pioneers Don Norman and Jakob Nielsen, is a UX expertise firm. Their reliable guidance on user experience — through UX research, consulting, and training — has gained the trust of leading organizations worldwide for more than 20 years. They are responsible for training thousands of UX professions, plus more than 10,000 have completed NN/g’s UX Certification Program.  

About Unily 

Unily is the award-winning enterprise employee experience platform designed for the world’s leading enterprises to connect, inform, and engage globally diverse workforces with a meaningful digital experience. The fully integrated platform supports effective communication, productivity, networking, and knowledge management across the enterprise, offering a future-proof and agile development framework to rapidly deliver features and integrations.  

The company is ISO/IEC 27001:2013 certified for its information security management standards and is fully WCAG 2.1 AA compliant. Unily serves its customers globally through offices in Surrey, UK; New York; Seattle, and Sydney: www.unily.com

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