Technology Veteran to Accelerate AI Innovation as Customers Achieve Meaningful Business Outcomes

Verint® today announced the appointment of Abhi Sharma as chief product and technology officer (CPTO), a newly created role uniting product and technology under a single leader. Sharma brings decades of experience leading and scaling global technology organizations.

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Verint CPTO Abhi Sharma

“Our customers are getting real business outcomes now from AI in CX, and we’re building on that from a position of strength,” said Dave Rhodes, chief executive officer at Verint. “Abhi will lead product and technology as one organization, increasing our pace of innovation and keeping what we build closely tied to what customers need.”

Sharma held leadership roles at Weave, Twilio, Salesforce, Oracle, Amazon and Microsoft where he drove AI-powered personalization, intelligent automation and agentic capabilities. At Twilio, he advanced AI-driven omnichannel experiences and scaled infrastructure supporting hundreds of billions of messages annually. Most recently, he led R&D as CTO for Weave, where he drove the development of autonomous AI agents alongside core enterprise capabilities such as security, compliance, integrations and scalability.

“The iconic brands we serve expect breakthrough AI capabilities that also meet enterprise standards for scale, stability and security,” added Sharma. “We’re set up to deliver these and continue driving tangible, measurable AI outcomes.”

Learn more about Verint.

About Verint

Verint^® is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint CX Automation Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Learn more at Verint.com.

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