Servicers on ValonOS can now offer homeowners a branded experience, powered by Bilt Neighborhood OS, that brings mortgage payments, home services, and neighborhood benefits together in one place

Valon, the AI-native mortgage servicing platform, today announced a partnership with Bilt, the neighborhood commerce and rewards platform, to bring the Bilt homeowner experience to servicers on ValonOS. Bilt is the preferred homeowner experience partner for servicers on ValonOS. Servicers can choose to offer the Bilt experience under their own brand, giving homeowners one place to manage their mortgage, book home services, and access neighborhood rewards and benefits.

The partnership combines Valon’s AI servicing operating system with Bilt Neighborhood OS™ and Bilt’s AI Concierge, rewards, and network of more than 50,000 merchant partners spanning home improvement services, restaurants, retail shops, fitness studios, dry cleaners, and more. Those businesses gain a new way to reach nearby homeowners and build repeat visits. Valon provides the servicing foundation, while Bilt connects homeowners to services and benefits at home and across the neighborhood.

Each servicer decides whether and when to offer the experience, and it carries the servicer’s own brand, benefits, and program design.

“Homeownership is a relationship that lasts for years, and the experience should reflect that,” said Andrew Wang, CEO and Co-Founder of Valon. “With Bilt Neighborhood OS, servicers can become a more valuable part of homeowners’ everyday lives. Servicers on ValonOS already run on a single system of record for payments, ledgers, and workflows. Now they can extend that foundation into a homeowner experience their customers will actually use, under their own brand, without building or maintaining a separate platform.”

More value at home and across the neighborhood

Homeowners can ask Bilt’s AI Concierge to help schedule a mortgage payment, book a home service, or reserve a table nearby, bringing tasks that typically require separate platforms into one experience. Payments made through the experience run on ValonOS.

“Buying a home is the largest financial commitment most people will ever make. It should also open the door to more value from where they live,” said Ankur Jain, Founder and CEO of Bilt. “Through our partnership with Valon, a homeowner can manage their mortgage payment, get a home repair taken care of, and unlock complimentary tickets to attend their home team’s game through one experience. That gives servicers more opportunities to earn homeowners’ loyalty and local businesses more ways to become part of their everyday lives.”

To date, Bilt has delivered more than $1 billion in value to its 8 million members, who redeem rewards toward travel, housing payments, student loans, dining, and more.

A stronger homeowner relationship for servicers

The partnership gives servicers on ValonOS a branded homeowner experience through Bilt, integrated with their servicing operating system. Servicers that offer it can:

• Engage homeowners between payments with relevant home services, personalized offers, and neighborhood rewards.
• Strengthen retention by staying present in a homeowner’s life through the life of the loan, including before a refinance or move.
• Extend the servicer relationship into the neighborhood through Bilt’s network of participating businesses.
• Reduce cost to serve with an AI Concierge that helps homeowners complete payment and service requests.

By connecting mortgage servicing with life at home and across the neighborhood, Valon and Bilt give servicers more ways to deliver value throughout homeownership.

About Valon

Valon is the leading AI platform for servicing. ValonOS replaces the patchwork of legacy systems that servicers run on with a single operating system and AI agents that handle servicing workflows end-to-end. The result is better, more personalized service for homeowners. Valon built and ran a licensed national servicer on ValonOS before offering it to the industry, and today partners with servicers responsible for one in six U.S. mortgages. Valon is hiring in New York, San Francisco, and remotely. Learn more at valon.ai.

About Bilt

Launched in 2021, Bilt is the membership for where you live and the Neighborhood Operating System (OS) powering everything around it. More than 8 million members use Bilt to earn rewards on housing payments, build a path to homeownership, and redeem the highest value rewards currency on the market across travel, dining, fitness, sports, and more. With Neighborhood OS, the first AI platform to help businesses grow through the neighborhood, Bilt connects multifamily property managers, travel advisors, sports organizations, and more than 50,000 merchants nationwide with nearby customers. Bilt powers 1 in 4 U.S. rental homes, including those in the Bilt Alliance, built with some of the nation’s largest owners and operators. For more information, visit www.bilt.com and download the Bilt app.

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