Fifth Consecutive Recognition Underlines ResultsCX’s Innovation, Global Growth, and Proven Impact Across Industries

ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and FTSE 250 companies, today announced it was recognized as a Major Contender in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment (Americas region) for the fifth year running. This recognition reflects the company’s ability to deliver consistent, high-quality outcomes for clients while expanding its reach and deepening its capabilities in AI-powered CX solutions.

Everest Group evaluated CXM service providers across the US, measuring their market adoption, portfolio mix, scope of services, value delivered, vision and strategy, innovation and investments, and delivery footprint. ResultsCX earned the Major Contender designation based on its strong presence across verticals including BFSI, healthcare, media and entertainment, utilities, and retail, as well as its ongoing global expansion. In early 2024, the company acquired Huntswood to deepen its BFSI and utilities expertise and strengthen delivery in South Africa. Its 2025 acquisition of Aucera further broadened its US presence and enhanced its offerings across key verticals.

The assessment also highlights ResultsCX’s proprietary suite of CXM products, including self-service bots, agent-assist solutions, and IVR systems, which are generating measurable performance improvements for customers. Everest Group additionally acknowledges the company’s positive client feedback in areas such as service quality, operational rigor, and proactive relationship management, reinforcing its ability to deliver consistent value and partnership-led engagement.

“Being recognized once again as a Major Contender by Everest Group demonstrates the impact we’ve made in scaling our operations and deepening our digital capabilities” said Rajesh Subramaniam, CEO of ResultsCX. “At ResultsCX, we are focused on uncluttering AI by grounding every innovation in a clear understanding of our clients’ businesses and the outcomes they want to achieve. This focus allows us to drive transformation to deliver more adaptive and personalized customer experiences. The recognition from Everest Group reflects our commitment to evolving CX through technology-led growth, while supporting our employees and helping businesses build lasting customer loyalty.”

As the CXM industry advances and Generative AI capabilities become mainstream, buyer expectations are evolving as well. Businesses favor CXM service providers that can launch quickly, ensure smooth transitions, adapt to changing needs, and deliver clear value. The PEAK Matrix® assessment gives businesses an objective view of providers’ strengths, helping them make informed choices about which partners can best support their needs in a crowded market.

“ResultsCX has strengthened its position as a Major Contender in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2025 - Americas,” said Aishwarya Barjatya, Practice Director, Everest Group. “Through inorganic expansion in South Africa with the acquisition of Huntswood in 2024 and Aucera in 2025, ResultsCX has broadened its delivery reach, reinforced its U.S. presence, and enhanced its domain depth in healthcare, BFSI, and utilities. Its diversified delivery footprint, including key locations such as the Philippines, India, South Africa, Mexico, and the US, as well as its dedicated digital CXM offerings such as Olivia for automated candidate recruitment and SupportPredictTM for AI agent assist and self-service, along with strong end-to-end industry expertise in healthcare and BFS, position ResultsCX to drive consistent service quality, greater operational efficiency, and proactive relationship management across the region.”

About ResultsCX

ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 130+ global brands, including Fortune 100 and FTSE 250 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries globally.

Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 24,000+ colleagues and 23 engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers. For more information about ResultsCX and its award-winning customer experience solutions, please visit www.resultscx.com.

ResultsCX is backed by ChrysCapital, a $6 billion AUM India-based private equity firm. A highly experienced investor in the Enterprise Technology space, ChrysCapital has successfully invested in high-growth companies such as Infosys, Infogain, GeBBS HCL, Mphasis, LTI, Hexaware and Spectramind.

Disclaimer

Licensed extracts taken from Everest Group’s PEAK Matrix® Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their positioning. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.

About Everest Group

Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.

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