• Second quarter total revenue grew 26% year over year to $235.6 million

• Second quarter operating cash flow of $48.5 million and free cash flow of $45.5 million

• Ended the quarter with cash, cash equivalents, and short-term investments of $549.0 million

Smartsheet Inc. (NYSE: SMAR), the enterprise platform for modern work management, today announced financial results for its second fiscal quarter ended July 31, 2023.

“Smartsheet outperformed across all aspects of our guidance in Q2,” said Mark Mader, CEO of Smartsheet. “Our platform’s scalability continues to drive strong demand from enterprises looking for solutions to manage their mission-critical work securely and consistently. We remain focused on delivering innovation around generative AI and other areas to help our customers achieve more and to extend our leadership position in the enterprise work management market.”

Second Quarter Fiscal 2024 Financial Highlights

• Revenue: Total revenue was $235.6 million, an increase of 26% year over year. Subscription revenue was $221.5 million, an increase of 28% year over year. Professional services revenue was $14.1 million, an increase of 7% year over year.

• Operating Income (Loss): GAAP operating loss was $(36.1) million, or (15)% of total revenue, compared to $(64.9) million, or (35)% of total revenue, in the second quarter of fiscal 2023. Non-GAAP operating income was $19.2 million, or 8% of total revenue, compared to non-GAAP operating loss of $(16.1) million, or (9)% of total revenue, in the second quarter of fiscal 2023.

• Net Income (Loss): GAAP net loss was $(33.4) million, compared to GAAP net loss of $(62.3) million in the second quarter of fiscal 2023. GAAP net loss per share was $(0.25), compared to GAAP net loss per share of $(0.48) in the second quarter of fiscal 2023. Non-GAAP net income was $22.0 million, compared to non-GAAP net loss of $(13.5) million in the second quarter of fiscal 2023. Non-GAAP basic and diluted net income per share was $0.16, compared to non-GAAP basic and diluted net loss per share of $(0.10) in the second quarter of fiscal 2023.

• Cash Flow: Net operating cash flow was $48.5 million, compared to $10.2 million in the second quarter of fiscal 2023. Free cash flow was $45.5 million, or 19% of total revenue, compared to $7.1 million, or 4% of total revenue, in the second quarter of fiscal 2023.

Second Quarter Fiscal 2024 Operational Highlights

• Calculated billings were $243.1 million, representing year-over-year growth of 18%
• Dollar-based net retention rate was 121%
• Number of all customers with annualized contract values ("ACV") of $100,000 or more grew to 1,665, an increase of 36% year over year
• Number of all customers with ACV of $50,000 or more grew to 3,552, an increase of 30% year over year
• Number of all customers with ACV of $5,000 or more grew to 19,031, an increase of 14% year over year
• Average ACV per domain-based customer increased to $8,863, an increase of 17% year over year

Second Quarter Fiscal 2024 Business Highlights

• Released new generative AI capabilities to select customers in private beta that give them powerful insights and help them quickly build sophisticated solutions
• Strengthened Smartsheet's enterprise platform scale and performance systems with computational feature enhancements and increasing cross-sheet cell linking capacity from 30,000 to 500,000 per sheet, enabling customers to build larger-scale solutions and manage more interconnected projects and portfolios
• Recognized as a 2023 Gartner Peer Insights™ Customers’ Choice for the Collaborative Work Management market¹
• Recognized as a vendor who shaped the collaboration applications market in 2022 in IDC’s Worldwide Collaborative Applications Market Shares, 2022: The Rise of the Multiplayer Enterprise report²

The section titled "Use of Non-GAAP Financial Measures" below contains a description of the non-GAAP financial measures with a reconciliation between GAAP and non-GAAP information. The section titled "Definitions of Business Metrics" contains definitions of certain non-financial metrics provided within this earnings release.

Financial Outlook

For the third quarter of fiscal year 2024, the Company currently expects:

• Total revenue of $240 million to $242 million, representing year-over-year growth of 20% to 21%
• Non-GAAP operating income of $8 million to $10 million
• Non-GAAP net income per share of $0.08 to $0.09, assuming diluted weighted-average shares outstanding of approximately 139.0 million

For the full fiscal year 2024, the Company currently expects:

• Total revenue of $950 million to $953 million, representing year-over-year growth of 24%
• Non-GAAP operating income of $62 million to $67 million
• Non-GAAP net income per share of $0.53 to $0.57, assuming diluted weighted-average shares outstanding of approximately 139.0 million
• Calculated billings year-over-year growth of 20%
• Free cash flow of $120 million

We have not reconciled free cash flow guidance to net cash from operating activities because we do not provide guidance on the reconciling items between net cash from operating activities and free cash flow, due to the uncertainty regarding, and the potential variability of, these items. The actual amount of such reconciling items will have a significant impact on our free cash flow. Accordingly, a reconciliation of net cash from operating activities to free cash flow guidance is not available without unreasonable effort. We do not provide reconciliation of calculated billings guidance as its components are solely revenue and deferred revenue, and guidance for revenue is already provided.

Conference Call Information

Smartsheet will host a conference call and live webcast for analysts and investors at 1:30 p.m. Pacific Time on September 7, 2023. A live webcast and accompanying presentation can be accessed on the Investor Relations section of the Company's website at: https://investors.smartsheet.com. The conference call can also be accessed by dialing (888) 440-6385, or +1 (646) 960-0180 (outside of the US). The conference ID is 7672979. A replay of the call via webcast will be available at https://investors.smartsheet.com or by dialing (800) 770-2030 or +1 (647) 362-9199 (outside of the US). The dial-in replay will be available until the end of day on September 14, 2023. The webcast replay will be available for one year.

Forward-Looking Statements

This press release contains “forward-looking” statements that are based on our management’s beliefs and assumptions and on information currently available to management. Forward-looking statements include, but are not limited to, statements about Smartsheet’s outlook for the third fiscal quarter ending October 31, 2023, and the full fiscal year ending January 31, 2024, and Smartsheet’s expectations regarding possible or assumed business strategies, potential growth and innovation opportunities, new products, and potential market opportunities.

Forward-looking statements generally relate to future events or our future financial or operating performance. Forward-looking statements include all statements that are not historical facts and can be identified by terms such as “believe,” “continue,” “could,” “potential,” “remain,” “will,” “would,” or similar expressions and the negatives of those terms. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. These risks include, but are not limited to, risks and uncertainties related to: our ability to achieve future growth and sustain our growth rate; our ability to attract and retain customers and increase sales to our customers; our ability to develop and release new products and services and to scale our platform; our ability to increase adoption of our platform through our self-service model; our ability to maintain and grow our relationships with strategic partners; the highly competitive and rapidly evolving market in which we participate; our ability to identify targets for, execute on, or realize the benefits of, potential acquisitions; and our international expansion strategies. Further information on risks that could cause actual results to differ materially from forecasted results is included in our filings with the SEC, including our Quarterly Report on Form 10-Q for the quarter ended July 31, 2023 to be filed with the SEC. Any forward-looking statements contained in this press release are based on assumptions that we believe to be reasonable as of this date. Except as required by law, we assume no obligation to update these forward-looking statements, or to update the reasons if actual results differ materially from those anticipated in the forward-looking statements.

Use of Non-GAAP Financial Measures

To supplement our condensed consolidated financial statements, which are prepared and presented in accordance with GAAP, we use certain non-GAAP financial measures, as described below, to understand and evaluate our core operating performance. These non-GAAP financial measures, which may be different than similarly titled measures used by other companies, are presented to enhance investors’ overall understanding of our financial performance and should not be considered a substitute for, or superior to, the financial information prepared and presented in accordance with GAAP. Investors are encouraged to review the reconciliation of these non-GAAP measures to their most directly comparable GAAP financial measures. A reconciliation of the non-GAAP financial measures to such GAAP measures can be found in the accompanying financial statements included with this press release.

We believe that these non-GAAP financial measures provide useful information about our financial performance, enhance the overall understanding of our past performance and future prospects, and allow for greater transparency with respect to important metrics used by our management for financial and operational decision-making. We are presenting these non-GAAP financial metrics to assist investors in seeing our financial performance through the eyes of management, and because we believe that these measures provide an additional tool for investors to use in comparing our core financial performance over multiple periods with other companies in our industry.

We define non-GAAP operating income (loss) as GAAP operating loss excluding share-based compensation expense, amortization of acquisition-related intangible assets, one-time costs associated with mergers and acquisitions, lease restructuring costs, and litigation expenses and settlements related to matters that are outside the ordinary course of our business, as applicable. We define non-GAAP net income (loss) as GAAP net loss excluding non-recurring income tax adjustments associated with mergers and acquisitions and the same exclusions that are used to derive non-GAAP operating income (loss). We define basic non-GAAP net income (loss) per share as non-GAAP net income (loss) divided by weighted-average shares outstanding ("WASO"). We define diluted non-GAAP net income per share as non-GAAP net income divided by diluted WASO. Diluted WASO includes the impact of potentially dilutive securities, which include stock options, restricted share units, performance share units, and shares subject to our 2018 employee stock purchase plan. If there is a non-GAAP net loss, basic and diluted loss per share are the same number as all potentially dilutive securities would have an antidilutive impact. There are a number of limitations related to the use of these non-GAAP measures as compared to GAAP operating loss and net loss, including that the non-GAAP measures exclude share-based compensation expense, which has been, and will continue to be for the foreseeable future, a significant recurring expense in our business and an important part of our compensation strategy.

We use the non-GAAP financial measure of free cash flow, which is defined as GAAP net cash flows from operating activities, reduced by cash used for purchases of property and equipment (inclusive of spend on internal-use software). We believe free cash flow is an important liquidity measure of the cash that is available, after capital expenditures and operational expenses, for investment in our business and to make acquisitions. Free cash flow is useful to investors as a liquidity measure because it measures our ability to generate or use cash. Once our business needs and obligations are met, cash can be used to maintain a strong balance sheet and invest in future growth. There are a number of limitations related to the use of free cash flow as compared to net cash from operating activities, including that free cash flow includes capital expenditures, the benefits of which are realized in periods subsequent to those when expenditures are made.

We define calculated billings as total revenue plus the change in deferred revenue in the period. Because we recognize subscription revenue ratably over the subscription term, calculated billings can be used to measure our subscription sales activity for a particular period, to compare subscription sales activity across particular periods, and as an indicator of future subscription revenue.

Definitions of Business Metrics

Average ACV per domain-based customer

We define average ACV per domain-based customer as total outstanding ACV for domain-based subscriptions as of the end of the reporting period divided by the number of domain-based customers as of the same date. We define domain-based customers as organizations with a unique email domain name.

Dollar-based net retention rate

We calculate dollar-based net retention rate as of a period end by starting with the ACV from the cohort of all customers as of the 12 months prior to such period end, or prior period ACV. We then calculate the ACV from these same customers as of the current period end, or current period ACV. Current period ACV includes any upsells and is net of contraction or attrition over the trailing 12 months, but excludes subscription revenue from new customers in the current period. We then divide the total current period ACV by the total prior period ACV to arrive at the dollar-based net retention rate. Any ACV obtained through merger and acquisition transactions does not affect the dollar-based net retention rate until one year from the date on which the transaction closed.

About Smartsheet

Smartsheet (NYSE: SMAR) is the enterprise work management platform. The foundation for managing projects, programs, and processes for millions of global customers, Smartsheet empowers everyone to work better, at scale. Visit www.smartsheet.com to learn more.

Disclosure of Material Information

Smartsheet announces material information to its investors using SEC filings, press releases, public conference calls, and on its investor relations page of the company’s website at https://investors.smartsheet.com.

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