Over the past five years, the demands on retail sales associates have increased exponentially as product offerings become increasingly complex and recruitment becomes more challenging. For businesses to remain competitive they require training software that prioritizes employee needs, is easy to manage, and drives measurable growth. However, industry standards for training are not designed to address the real needs of sellers, employees, or companies. Today's training tools need to be adaptive, offer 1:1 guidance, create a safe space to learn, and allow teams to connect and build community.

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iQmetrix has partnered with Skale, a data-driven, peer-to-peer coaching platform that helps wireless retailers drive measurable business outcomes, train employees, and improve culture across stores. Image: iQmetrix

Skale meets this emerging need. The Skale platform provides peer-to-peer coaching that prioritizes employee engagement, connection, and psychological safety. Skale connects individual members of a team to have 1:1 guided video conversations about specific learning targets. Team members use proven learning methods to practice skills, provide feedback, and develop competency and confidence.

iQmetrix, North America’s leading provider of telecom retail management solutions, has now teamed up with Skale to help iQmetrix clients improve their training methods and workplace cultures with this innovative platform. With this partnership, telecom retailers will be able to integrate Skale with their iQmetrix retail management system to track learnings and training to a wider range of business outcomes.

The Skale platform can be customized to specific business metrics, allowing wireless retailers—such as Prime Communications—to directly correlate Skale sessions to return on investment.

Akbar Mohamed, President at Prime Communications, said, “At Prime, we have struggled to find relevant ways to engage and develop our store-level employees across 2,000-plus retail locations. Skale is a powerful tool that connects our employees across the country and has changed the game on how we share best practices. We finally have a tool that allows us to ensure role play activities are happening in our stores, and we have seen material improvements on our sales metrics.”

Ben Chang, Founder and CEO of Skale, said, “Skale brings the best-in-class learning, previously only accessible for executives, to every worker. We’ve created an elegant and cost-effective solution using science-proven methods that optimizes behavior change, engagement, and retention. Since launch, we’ve helped wireless retailers deliver over a hundred thousand one-on-one coaching sessions around specific topics and this has driven an average of 15% growth across a range of metrics.”

Joanne Helm, Vice President of Partner Management at iQmetrix, added, “iQmetrix is extremely excited to be bringing Skale into its extensive integrated partner ecosystem. At a time when state-of-the-art workforce development is essential for effective recruitment, training, and retention, we’re thrilled that our telecom retail clients will benefit from Skale’s innovative coaching methods and technology.”

Skale and iQmetrix are now working together to integrate Skale into iQmetrix’s retail management system, which is scheduled to go live in early 2022.

About Skale

Skale helps companies deliver engaging peer-to-peer coaching sessions that drive measurable business results through guided 1:1 video conversations. Skale utilizes the best-in-class learning sciences to prioritize employee engagement, connection, and psychological safety resulting in employees that feel confident and empowered at work. To date , Skale has helped companies drive hundreds of thousands peer-to-peer coaching sessions. Skale is based in San Francisco, California. More information at theskale.com.

About iQmetrix

iQmetrix’s intelligent retail management software is designed to power the telecom industry. Our software is built around enabling telecom retailers to deliver a buy-anywhere strategy through multi-channel inventory management and digital retail solutions; make data-driven decisions using robust reporting; and unify storefronts and digital channels for a consistent customer experience—in-store, online, and anywhere else.

For 20 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our retail management solutions powered $15.5BN in sales last year, and are used by 425,000 telecom retail professionals across 1,200-plus clients. iQmetrix is a privately held software-as-a-service (SaaS) company with offices in Canada and the U.S. For more information, please visit www.iqmetrix.com.

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