Amdocs (US), Netcracker (NEC Corporation [Japan]), CSG International (US), Oracle (US), Ericsson (Sweden), Huawei (China), Cerillion (UK), Mahindra Comviva (India), Optiva (Canada), Comarch S.A. (Poland), Nokia (Finland), SAP (Germany), HPE (US), Openet (Ireland), TEOCO (US), Intracom Telecom (Greece), Enghouse Networks (Canada), Nexign (Russia), Bearing Point (Netherlands)

MarketsandMarkets expects the global telecom billing market size to grow from USD 10.8 billion in 2019 to USD 18.0 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 10.8 % during the forecast period. Telecom billing and revenue management solutions and services help operators increase their revenues by extracting unbilled revenue, leveraging automation to identify revenue leaks, and safeguarding revenue streams from potential losses. The key telecom billing and revenue management solutions include mediation, billing and charging, partner and interconnect management, revenue assurance, and fraud management.

Billing and charging segment to record the highest growth rate during the forecast period

Under the software segment, the billing and charging management segment is expected to grow at the highest CAGR during the forecast period. The billing and charging solution enables operators to support different lines of businesses on a single platform by aggregating data from numerous billing tools and generating a single invoice. The solution consolidates all the financial transactions associated with customer billing accounts over a certain period into a single bill. It helps service providers exchange billing data and invoices, and share revenue or cost information with partners, thereby empowering operators to maintain billing accuracy and improve customer experience by enabling the end-to-end management of disputes and adjustments.

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Mobile operators segment to record a higher CAGR during the forecast period

In the telecom billing and revenue management market by telecom operator type, the mobile operators segment is expected to record a higher CAGR during the forecast period. The total number of mobile operators is 750 around the world, as per the report by GSMA. Due to increased competition, the mobile operator focuses on network, service, and end-user-related data to deliver optimal service performance and customer experience management. The solution enables Mobile Network Operators (MNOs) and Mobile Virtual Network Operators (MVNOs) to accelerate new product or service launches, supported by the robust revenue-sharing model. It supports full automation of business processes and monetizes all MVNO offering types from voice, short message service (SMS), data, and digital to Internet of Things (IoT) services for 3G, 4G, and 5G.

Key and emerging market players include Amdocs (US), Netcracker (NEC Corporation [Japan]), CSG International (US), Oracle (US), Ericsson (Sweden), Huawei (China), Cerillion (UK), Mahindra Comviva (India), Optiva (Canada), Comarch S.A. (Poland), Nokia (Finland), SAP (Germany), HPE (US), Openet (Ireland), TEOCO (US), Intracom Telecom (Greece), Enghouse Networks (Canada), Nexign (Russia), Bearing Point (Netherlands), FTS (Israel), Subex (India), Sterlite Technologies (India), Tecnotree (Finland), Zuora (US), and Apttus (US).

Netcracker caters to a wide customer base in the regions of the Americas, EMEA, and APAC. The company offers a revenue management platform, which helps telecom operators and service providers transform their existing complex and siloed BSS into highly efficient ecosystems. The platform is compatible with advanced technologies and creates new revenue streams by enabling service providers to monetize, Long-Term Evolution (LTE)/ Voice over LTE (VoLTE), cloud-based, and virtualization services. It offers various revenue management products, such as a cloud-based online charging system, collection management, active mediation, converged charging and rating, customer billing management, partner billing management, voucher management, and bill presentment.

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Nokia is one of the major players focusing on the emerging concept of telecom billing and revenue management and network management. The company operates in more than 130 countries across Europe, MEA, APAC, North America, Greater China, and Latin America. Nokia offers a telecom billing and revenue management solution called Monetization, along with SurePay. The Monetization solution helps operators provide a superior digital experience and enables its users to implement innovative business models and unlock new revenue opportunities. Nokia's Monetization portfolio includes Cognitive Analytics and Customer Insight, Data Refinery, Nokia AVA Crowd Analytics, and Smart Plan Suite. SurePay provides real-time rating and charging for any network and service type. It also helps fixed, mobile, and converged carriers offer prepaid, postpaid, and hybrid real-time charging for data, digital, commerce, cloud, and IoT services. SurePay can be integrated with billing and customer relationship management (CRM) systems to expand the existing billing ecosystem. SurePay helps service providers rapidly launch and manage innovative new offers.

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