Honeywell (US), Lockheed Martin (US), Motorola Solutions (US), Siemens (Germany), NEC Corporation (Japan), Collins Aerospace (US), IBM (US), Hexagon (Sweden), Esri (US), Larsen and Toubro (US), Alert Technologies (US), The Response Group (US), Everbridge (US), Juvare (US), Haystax Technology (US), Veoci (US), MetricStream (US), Noggin (Australia), LogicGate (US)

MarketsandMarkets forecasts the Incident and emergency management market size to grow from USD 124.0 billion in 2021 to USD 171.8 billion by 2026, at a CAGR of 6.7% from 2021 to 2026. The growth in criminal activities and terrorist attacks, and the occurrence of unpredictable natural disasters due to the ever-changing climate conditions are expected to increase the adoption of the incident and emergency management across the globe during the forecast period.

The IT and Telecom vertical segment is expected to account for the larger market share during the forecast period.

The IT and telecom vertical deploys mass notification systems in offices, campuses, premises, IT parks, and remote locations. IT and telecom enterprises are adopting incident and emergency management solutions to effectively manage mass communication alerts that need to be sent to customers worldwide with regular policy updates and product and software upgrades, keeping abreast with the evolving technologies in the industry. The adoption of mass notification solutions in the IT and telecom sector is expected to witness a larger market share during the forecast period.

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The training and simulation services segment to grow at a higher CAGR during the forecast period

Companies that provide professional services for the incident and emergency management also offer training on the use of simulation tools, such as traffic simulation systems, hazard propagation simulation tools, and incident and evacuation simulation tools. The training is provided to first responders by creating real-time emergency scenarios, which are used as a training platform for disaster response teams. As a result, these simulation tools that are implemented in the training modules help raise the level of preparedness, response capability, and mitigation of property damage during an emergency.

Moreover, training can range from simulating emergency events for a single user to a multiuser and multiagency environment. Training services take care of training the emergency response teams and guide them in using emergency management systems and tools. These services also help minimize people and infrastructure-related losses caused due to the incident.

The incident and emergency management market includes major vendors, such Honeywell (US), Lockheed Martin (US), Motorola Solutions (US), Siemens (Germany), NEC Corporation (Japan), Collins Aerospace (US), IBM (US), Hexagon (Sweden), Esri (US), Alert Technologies (US), The Response Group (US), Everbridge (US), Juvare (US), Larsen & Toubro Infotech (US), Haystax Technology (US), Veoci (US), MetricStream (US), Noggin (Australia), LogicGate (US), 4C Strategies (Sweden), Resolver (Canada), BlackBerry (Canada), Eaton (Ireland), ARCOS (US), and Johnson Controls (Ireland). These players have adopted different growth strategies to expand their global presence and increase their market shares. New product launches and partnerships/collaborations are some of the significant strategies adopted by the major players to grow further in the incident and emergency management industry.

IBM (US) is recognized as one of the leading vendors in the incident and emergency management market. The company offers several cybersecurity solutions/products, such as network protection, mainframe security, endpoint protection, application security, data security, advanced fraud protection, security intelligence and operations, and cloud and mobile security. The cybersecurity services include data security services, security intelligence and operations, consulting, secure engineering and application security, and security strategy risk and compliance. The company also aims at increasing its global presence by expanding to new regions, thereby catering to the local customers’ demands. IBM helps its customers drive their business outcomes by facilitating them with innovative solutions for the incident and emergency management in the rapidly changing environment.

• In April 2021, IBM Security announced its collaboration with HCL to help unify and streamline threat management for clients via a modernized Security Operation Center (SOC) platform.
• In March 2021, IBM Security announced a new and enhanced service designed to help organizations manage cloud security strategies, policies, and controls across hybrid cloud environments.
• In April 2020, IBM launched the Watson Assistant for Citizens to respond to COVID-19 related queries. The solution is available in 13 languages and automates responses to Frequently Asked Questions (FAQs) related to the COVID-19. 

Motorola Solutions (US) is a global provider of mission-critical communication infrastructures, devices, software, services, and accessories. It focuses on developing next-generation public safety solutions, such as Long-Term Evolution (LTE) systems and critical command center applications. The company also focuses on enhancing its services through network and application integration. Motorola Solutions provides next-generation emergency response solutions, such as NG9-1-1 and public safety radio systems. The company’s smart initiatives such as acquisitions, agreements, and product enhancements are part of its core development strategy in the incident and emergency management market.

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• In July 2021, Motorola Solutions announced that it has entered into a definitive agreement to acquire Openpath Security Inc., a cloud-based mobile access control provider.
• In July 2020, the cloud-based offerings include Command Central 9-1-1 Smart Transcription, Command Central 9-1-1 Citizen Input, and PremierOne Cloud Computer-Aided Dispatch (CAD).
• In June 2020, Motorola Solutions introduced Private Broadband for Critical Infrastructure solution that provides end-to-end communication offering voice, data, video, and IoT across inter-operable Land Mobile Radio (LMR) and LTE networks. They aim to support utilities, oil, gas, and other critical infrastructure enterprises.
• In May 2020, Motorola Solutions upgrades its CommandCentral software suite by adding three cloud-based offerings, such as CommandCentral 9-1-1 Smart Transcription, CommandCentral 9-1-1 Citizen Input, and PremierOne Cloud CAD due to the COVID-19 outbreak.
• In January 2019, Motorola Solutions acquired VaaS International Holdings, a Video analysis-as-a-Service (VaaS) company, a provider of data and image analytics for vehicle location for a purchase price of USD 445 million. This acquisition expanded the company’s command center software portfolio.

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