Document
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON D.C. 20549
FORM 10-K
ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE SECURITIES EXCHANGE ACT OF 1934
For the fiscal year ended December 31, 2017
Commission File Number:  000-16509
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CITIZENS, INC.
(Exact Name of Registrant as Specified in Its Charter)
Colorado
 
84-0755371
(State or other jurisdiction of incorporation or organization)
 
(I.R.S. Employer Identification No.)
 
 
 
2900 Esperanza Crossing, Austin, TX
 
78758
(Address of principal executive offices)
 
(Zip Code)
(512) 837-7100
(Registrant's telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:
Class A Common Stock
 
New York Stock Exchange
(Title of Each Class)
 
(Name of Each Exchange on Which Registered)

Securities registered pursuant to Section 12(g) of the Act:
 
None
(Title of class)
 
Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. o Yes ý No
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. o Yes ý No
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  ý Yes   o No
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Website, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).  ý Yes  o No
Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§229.405) is not contained herein, and will not be contained, to the best of registrant's knowledge in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K). ý
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See definitions of "large accelerated filer," "accelerated filer," "smaller reporting company," and "emerging growth company" in Rule 12b-2 of the Exchange Act.
Large accelerated filer o Accelerated filer ý Non-accelerated filer o Smaller reporting company o Emerging growth company o
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).   o Yes   ý No
As of June 30, 2017, the aggregate market value of the Class A common stock held by non-affiliates of the registrant was approximately $340,350,072.
Number of shares of common stock outstanding as of March 5, 2018.
Class A:  49,080,114
Class B:    1,001,714

DOCUMENTS INCORPORATED BY REFERENCE

Part III of this Report incorporates by reference certain portions of the definitive proxy materials to be delivered to stockholders in connection with the 2018 Annual Meeting of Shareholders.































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TABLE OF CONTENTS
 

PART I
 
Page
Item 1.
Item 1A.
Item 1B.
Item 2.
Item 3.
Item 4.
PART II
 
 
Item 5.
Item 6.
Item 7.
Item 7A.
Item 8.
Item 9.
Item 9A.
Item 9B.
PART III
 
 
Item 10.
Item 11.
Item 12.
Item 13.
Item 14.
PART IV
 
 
Item 15.
 
 
 
 




FORWARD-LOOKING STATEMENTS
 
Certain statements contained in this Annual Report on Form 10-K are not statements of historical fact and constitute forward-looking statements within the meaning of the federal securities laws, including, without limitation, statements specifically identified as forward-looking statements within this document.  Many of these statements contain risk factors as well.  In addition, certain statements in future filings by the Company with the Securities and Exchange Commission, in press releases, and in oral and written statements made by us or with the approval of the Company, which are not statements of historical fact, constitute forward-looking statements. Examples of forward-looking statements include, but are not limited to:  (i) projections of revenues, income or loss, earnings or loss per share, the payment or non-payment of dividends, capital structure, and other financial items, (ii) statements of our plans and objectives by our management or Board of Directors, including those relating to products or services, (iii) statements of future economic performance and (iv) statements of assumptions underlying such statements.  Words such as "believes," "anticipates," "assumes," "estimates," "plans," "projects," "could," "expects," "intends," "targeted," "may," "will" and similar expressions are intended to identify forward-looking statements, but are not the exclusive means of identifying such statements.

Forward-looking statements are subject to known and unknown risks, uncertainties and other factors that may cause actual results to differ materially from those contemplated by the forward-looking statements.  Factors that could cause the Company's future results to differ materially from expected results include, but are not limited to:

Changes in the application, interpretation or enforcement of foreign insurance laws that impact our business, which derives the majority of its revenues from residents of foreign countries;
Potential changes in amounts reserved for in connection with the noncompliance of a portion of our insurance policies with Sections 7702 under the Internal Revenue Code, the failure of certain annuity contracts to qualify under Section 72(s) of the Internal Revenue Code and the anticipated timing of finalization of our proposed closing agreements with the IRS to address these matters;
The anticipated transition of our international business to a new Bermuda-based entity, the adoption of our international business to regulatory oversight by the Bermuda Monetary Authority and potential shifts in policyholder behavior arising from these changes;
Changes in foreign and U.S. general economic, market, and political conditions, including the performance of financial markets and interest rates;
Changes in consumer behavior or regulatory oversight, which may affect the Company's ability to sell its products and retain business;
The timely development of and acceptance of new products of the Company and perceived overall value of these products and services by existing and potential customers;
Fluctuations in experience regarding current mortality, morbidity, persistency and interest rates relative to expected amounts used in pricing the Company's products;
The performance of our investment portfolio, which may be adversely affected by changes in interest rates, adverse developments and ratings of issuers whose debt securities we may hold, and other adverse macroeconomic events;
Results of litigation we may be involved in;
Changes in assumptions related to deferred acquisition costs and the value of any businesses we may acquire;
Regulatory, accounting or tax changes that may affect the cost of, or the demand for, the Company's products or services;
Our concentration of business from persons residing in Latin America and the Pacific Rim;
Changes in tax laws;
Effects of acquisitions and restructuring, including possible difficulties in integrating and realizing the projected results of acquisitions;
Changes in statutory or U.S. Generally Accepted Accounting Principles ("U.S. GAAP"), policies or practices;
Changes in leadership among our board and senior management team.
Our success at managing risks involved in the foregoing; and
The risk factors discussed in "Part 1.-Item 1A- Risk Factors" of this report.

Such forward-looking statements speak only as of the date on which such statements are made, and the Company undertakes no obligation to update any forward-looking statement to reflect events or circumstances after the date on which such statement is made.

We make available, free of charge, through our Internet website (http://www.citizensinc.com), our Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, Section 16 Reports filed by officers and directors, news


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releases, and, if applicable, amendments to those reports filed or furnished pursuant to Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as soon as reasonably practicable after we electronically file such reports with, or furnish such reports to, the Securities and Exchange Commission.  We are not including any of the information contained on our website as part of, or incorporating it by reference into, this Annual Report on Form 10-K.


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PART I

Item 1.   BUSINESS

Overview

Citizens, Inc. (“Citizens” or the "Company") is an insurance holding company incorporated in Colorado serving the life insurance needs of individuals in the United States since 1969 and internationally since 1975. Through our insurance subsidiaries, we pursue a strategy of offering traditional insurance products in niche markets where we believe we are able to achieve competitive advantages.  We had approximately $1.6 billion of assets at December 31, 2017 and approximately $4.5 billion of insurance in force.  Our core insurance operations include:

U.S. dollar-denominated ordinary whole life insurance and endowment policies predominantly sold to foreign residents, located principally in Latin America and the Pacific Rim, through independent marketing consultants;
ordinary whole life insurance policies to middle income households concentrated in the Midwest, Mountain West and southern United States through independent marketing consultants; and
final expense and limited liability property policies to middle and lower income households in Louisiana, Mississippi and Arkansas through employee and independent agents in our home service distribution channel and funeral homes.

During the last five years, our business, revenues and assets have continued to grow, driven primarily by continued new and renewal sales and increased investment income. From 2013 through 2017, revenues rose 18% from $213.6 million in 2013 to $252.6 million in 2017.  During that same period, our assets grew 36%, from $1.2 billion to $1.6 billion.  Our net income declined 822%, from net income of $5.3 million in 2013 to a net loss of $38.1 million. 2017 is impacted as a result of the newly enacted Tax Cuts and Jobs Act signed into law on December 22, 2017 (the “New Tax Act”), resulting in re-measurement of deferred tax balances that decreased income in the current year by $35.7 million. In addition, we recorded a goodwill impairment of $4.6 million in 2017 and we recorded higher auditing, consulting and legal costs. See Item 6.  "Selected Financial Data" and Item 7. "Management's Discussion and Analysis of Financial Condition and Results of Operations" in this Report.

Recent Board of Directors and Officer Changes

On February 1, 2017, the Company announced the appointment of Terry Festervand, as Chief Operating Officer. Ms. Festervand joins Citizens with over 18 years of insurance experience at American International Group, Inc. (“AIG”) in various capacities. During the last five years, she served at AIG Life and Retirement, first as Senior Vice President and Treasurer and later as Senior Vice President, Accounting Operations. Earlier in her career at AIG she was the Director of Global Sarbanes Oxley (“SOX”) Compliance (AIG Corporate, New York) and led the development and implementation of a SOX compliance program throughout AIG’s worldwide operations. Ms. Festervand brings Citizens’ team expertise in coordinating publicly traded company responsibilities with insurance operations, having been an Executive Vice President, Chief Financial Officer at AIG (Advisor Group, Atlanta).

On February 22, 2017, the Company announced the appointment of Gerald W. Shields to fill the open seat on our Board of Directors ("the Board") vacated by former Chairman and Chief Executive Officer Rick D. Riley. Mr. Shields joins the Board with over 37 years of technology experience, including significant life insurance experience as the Senior Vice President and Chief Information Officer of AFLAC, Inc., a leading provider of supplemental insurance. During the last five years, Mr. Shields has served as Director of the IT practice at RE Nolan, a management-consulting firm that caters to the insurance, health care, technology, and banking industries. He also currently serves as the Chief Information Officer of FirstCare Health Plans, a provider of comprehensive health care services to health maintenance organization ("HMO") subscribers that also owns Southwest Life & Health Insurance Company which offers the FirstCare PPO and life insurance products. Mr. Shields brings to the Board expertise in technology, cybersecurity and insurance operating systems, having significant experience directing these areas throughout his career.

On February 27, 2017, the Company announced the appointment of Frank Keating as a director. Governor Keating is a partner at the law firm of Holland & Knight, LLP. Governor Keating has held significant leadership positions in both the public and private sectors. In addition to serving as Governor of Oklahoma, his career included serving as CEO of the American Bankers Association and prior to that President and CEO of the American Council of Life Insurers, the trade association for the life insurance and retirement security industry. He also has served as Assistant Secretary of the Treasury and Associate Attorney General under President Ronald Reagan. He was later General Counsel and Acting Deputy Secretary for the Department of Housing and Urban Development ("HUD") under President George H.W. Bush. During his tenure at the Treasury Department and HUD, he worked


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on significant issues affecting the banking, insurance and the financial services industries. His law enforcement career included serving as the U.S. Attorney for the Northern District of Oklahoma and as a Federal Bureau of Investigation ("FBI") agent.

On May 15, 2017, the Company announced it added a new C-level officer role to its executive team by creating a Chief Accounting Officer position at the Company and hiring Jeff Conklin, for the role. Mr. Conklin was most recently Vice President of Special Projects at American International Group, Inc. (“AIG”), Life & Retirement, Houston, and prior to that Director and then Vice President of Financial Reporting at AIG. His career at AIG spanned 13 years. Mr. Conklin joins Citizens with over 25 years of life insurance and financial reporting experience, having worked at Zurich Life and Jackson National Life prior to joining AIG. In addition to financial reporting, Mr. Conklin brings Citizens expertise in budgeting, financial analysis and implementing strategic accounting initiatives.

On June 9, 2017, the Company announced the addition of Christopher (“Chris”) W. Claus and J.D. (“Chip”) Davis, Jr. to its Board of Directors.

Mr. Claus, had a 20 year career as an executive at USAA of San Antonio, Texas. From 2013 - 2014, Mr. Claus served as Executive Vice President of USAA’s Enterprise Advice Group. Prior to that, Mr. Claus served as President of USAA’s Financial Advice and Solutions Group from 2007 to 2013. From 2001 to 2006, Mr. Claus served as President of USAA’s Insurance Management Company. Mr. Claus serves on Citizens’ Executive Committee. He also concurrently serves as Lead Director and on the Audit Committee of TrueCar (NASDAQ:TRUE), a digital automotive marketplace.

Mr. Davis, had a 40-year insurance career with National Farm Life Insurance Company (“NFLIC”) of Ft. Worth, Texas. During his career, Mr. Davis served as President, CEO and Chairman of NFLIC’s board of directors. Mr. Davis serves on Citizens’ Compensation Committee and Executive Committee.

On June 19, 2017, the Company hired Greg Broer as Vice President and Chief Actuary. Mr. Broer joins us from AIG, where he served in multiple roles over 23 years. Greg is a Fellow of the Society of Actuaries, Member of the American Academy of Actuaries, Certified Public Accountant, and Chartered Financial Analyst.

On July 16, 2017, the Company hired Robert Mauldin as Chief Marketing Officer.  Mr. Mauldin is responsible for managing all aspects of marketing, distribution, customer analytics and innovation.  Prior to joining Citizens, Mr. Mauldin served over 20 years in marketing with Bank of America, most recently as Senior Vice President of Product Management for the insurance division, where his work was focused on innovation and business transformation.  In other roles, Mr. Mauldin served as Operations Leader for USI Inc.’s life insurance division and management roles with the American Bankers Association and American International Group.

On September 12, 2017, the Company announced the appointment of David S. Jorgensen as General Manager for International Operations of our subsidiary, CICA Life, Ltd. (Bermuda). Mr. Jorgensen has more than 30 years of experience in the life insurance industry, particularly in oversight of international insurance operations in his most recent role as Chief Financial Officer and Treasurer of Citizens. Prior to joining the Company, Mr. Jorgensen was SVP and Controller of AIG’s Life and Retirement Division, which included the additional role of Chief Financial Officer of AIG Life of Bermuda from 2014 to 2015, where he gained experience in Bermuda Solvency Capital Requirements (“BSCR”), corporate governance, risk assessment and risk management under the BSCR. In his new role, he will be responsible for leading CICA Life, Ltd. operations, expanding the Company’s international footprint globally and implementing strategic changes to the Company’s current international business model.

Mr. Jorgensen was succeeded at the Chief Financial Officer ("CFO") position by Kay E. Osbourn, who serves as Citizens’ Executive Vice President, Chief Financial Officer and Chief Investment Officer. Ms. Osbourn was most recently the Company’s President. Since joining the Company in 2008, Ms. Osbourn has served in a number of management roles including Vice President, Internal Audit, Treasurer, Chief Financial Officer, President and Interim Chief Executive Officer. Ms. Osbourn has extensive experience in the insurance industry and with the Company.

Geoffrey M. Kolander, Citizens’ current Chief Executive Officer, succeeded Ms. Osbourn as President and now serves in both the role of President and Chief Executive Officer ("CEO") of Citizens, Inc.

On October 23, 2017, the Company hired Darin Moore as Interim Chief Information Officer ("CIO"). Mr. Moore comes to Citizens with 30 years of technology experience, including life insurance experience at Chubb Life America, Union Central Life, and AFLAC, Inc.  During the last six years, he has served in interim leadership positions at various health insurance companies including interim CIO for Anthem’s Government Programs Division, supporting all of Anthem’s Medicaid, Medicare, and Federal Employee


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Program business.  Mr. Moore also served as Vice President of Consulting for Clearwater Compliance, a company focused on HIPAA compliance and cybersecurity.  Mr. Moore brings Citizens’ expertise in technology, high volume call center operations, claims payment operations, cybersecurity, project leadership, and software implementation, having extensive experience directing these areas throughout his career.

On January 22, 2018, the Company announced its intention to pursue Board diversity. It further announced that Steve Shelton, age 62, independent director and member of the Nominating and Corporate Governance Committee, notified the Company of his intention not to stand for re-election as a director at the completion of his current one-year term, which will expire at the Company’s 2018 Annual Meeting of Shareholders. Mr. Shelton will continue to serve on the Company’s Board of Directors and the Nominating and Corporate Governance Committee until that time.

On February 12, 2018, the Company hired Jim Eliasberg as Vice President, Chief Legal Officer and Corporate Secretary. After graduating from the University of Chicago Law School in 1984, Jim has practiced in the business, transactional and corporate areas, dividing his career between private and in-house practice. Jim has extensive general counsel experience, having served in that role with Taco Cabana, WSNet and, most recently, with Golfsmith.

Strategic Initiatives

In 2015, we began a process to evaluate the expansion of our international footprint and initiated a strategic analysis of our current international business model. As a result of these strategic initiatives, on May 22, 2017, we incorporated CICA Life Ltd. in Bermuda, as a direct and wholly-owned subsidiary of the Company. On February 23, 2018, CICA Life Ltd. received its Class E, long term insurance license from the Bermuda Monetary Authority (“BMA”) and we capitalized the entity. Bermuda was chosen for its strong regulatory environment and suitability with the Company's priorities to protect our customers. We expect to operate our international business from this entity beginning in 2018 related to current and new business.

The Company's Board of Directors and new executive management team are continuing their assessment of the Company's domestic and international business models and business strategies with the assistance and support of external consultants and advisors.  Specifically, our evaluation of the Company's international business model is ongoing under the leadership of our new Chief Marketing Officer and CEO.  We are focused on (1) new products and our profitability in both the domestic and international markets of our Life Segment as well as our Homes Service Segment; (2) a potential restructuring of our international business and operations; (3) a strategic modernization and upgrade from our legacy technology systems and IT operations with a focus on digitization, our future business needs and cyber risk; (4) effectively operating our international life insurance business offshore in Bermuda through CICA Life, Ltd. (Bermuda); and (5) investment portfolio strategy assessment.

A prolonged low interest rate period has required us to reduce the benefits and dividends included under many policies offered internationally.  In many cases, our policies provided significantly higher guarantees and dividends than the financial markets might otherwise offer.  As such, the Company reduced discretionary dividends on existing international policies in 2016. In 2017, the Company created new repriced products sold internationally to better reflect the prolonged low interest rate environment that we face.

The Company reviews its investment strategies routinely to monitor the rate of return.  By combining more conservative interest rate features in our insurance policies with a more diversified investment strategy to improve returns on our investment portfolio, we intend to grow bottom line returns to shareholders.  There is risk that these changes will result in lower demand for new policies, or that the financial markets will make our investment strategy more difficult. Despite the risks, the Company believes that such strategies are in the best interest of our shareholders.

The following pages describe the operations of our two business segments:  Life Insurance and Home Service Insurance. CICA Life Insurance Company of America ("CICA"), Citizens National Life Insurance Company ("CNLIC"), constitute the Life segment and Security Plan Life Insurance Company ("SPLIC"), Security Plan Fire Insurance Company ("SPFIC"), Magnolia Guaranty Life Insurance Company ("MGLIC"), comprise the Home Service segment. Revenues derived from any single customer did not exceed 10% of consolidated revenues in any of the last three years. For more information about the financial performance of our business segments, see “Note 8 - Segment and Other Operating Information” of the notes to consolidated financial statements.



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Life Insurance

Our Life Insurance segment has historically marketed and issued ordinary whole life insurance in the United States and in U.S. dollar-denominated amounts to foreign residents.  These contracts are designed to provide a fixed amount of insurance coverage over the life of the insured and can utilize rider benefits to provide additional increasing or decreasing coverage and annuity benefits to enhance accumulations.  Additionally, endowment contracts are issued by the Company, which are principally accumulation contracts that incorporate an element of life insurance protection.  For the majority of our business, we retain the first $100,000 of risk on any one life, reinsuring the remainder of the risk.  We operate this segment through our subsidiaries:  CICA Life Insurance Company of America ("CICA") and Citizens National Life Insurance Company ("CNLIC").

International Sales

We focus our sales of U.S. dollar-denominated ordinary whole life insurance and endowment policies to residents in Latin America and the Pacific Rim.  As of December 31, 2017, we had insurance policies in force in more than 30 countries, including Colombia, Venezuela, Taiwan, Ecuador and Brazil as our top producing countries. Venezuela one of our top markets, has experienced significant economic and social turmoil recently that has negatively impacted our business in that region. New sales premiums decreased 48.6% from 2016 to 2017. However, renewals by existing policyholders in Venezuela were impacted less significantly with renewal premiums only declining 2.7% from 2016 to 2017. The country's ongoing economic struggles also have resulted in considerable population migration. The migrating population includes many current and prospective customers in our target market demographic profile and we do not anticipate these trends improving in the near term.

In 2017, international direct premiums comprised approximately 95% of total direct premiums in the life segment and 73% of our total direct premiums, and exceeded 10% of our premiums for each of the last three years. We have participated in the foreign marketplace since 1975. We believe positive attributes of our international insurance business include:

larger face amount policies typically issued when compared to our U.S. operations, which results in lower administrative costs per unit of coverage;
premiums typically paid annually rather than monthly or quarterly, which limits our administrative expenses, accelerates cash flow and results in lower policy lapse rates than premiums with more frequently scheduled payments; and
persistency experience and mortality rates that are comparable to our U.S. policies.
 
We have implemented several policies and procedures to limit the risks of asset and premium loss relating to our international business.  Approvals for policy issuance are made in our Austin, Texas office and policies are issued and delivered to the independent consultants, who deliver the policies to the insureds.  We have no offices, employees or assets outside of the United States other than the initial capital contribution of CICA Life Ltd. in Bermuda.  Insurance policy applications and premium payments are submitted by the independent consultants or customers to us, and we review the applications in our home offices in Austin, Texas.  Premiums are paid in U.S. dollars by check, wire or credit card.  The policies we issue contain limitations on benefits for certain causes of death, such as homicide in certain high risk international countries.  We have also developed disciplined underwriting criteria, which include medical reviews of applicants as well as background and reference checks.  In addition, we have a claims policy that requires investigation of substantially all death claims.  Furthermore, we perform background reviews and reference checks of prospective independent marketing firms and consultants.

Our independent marketing firms and consultants specialize in marketing life insurance products and generally have several years of insurance marketing experience.  We maintain contracts with the independent marketing firms pursuant to which they provide recruitment, training and supervision of their managers and associates in the service and placement of our products. However, all associates of these firms also contract directly with us as independent contractors and receive their compensation directly from us.  Accordingly, should an arrangement between any independent marketing firm and us be terminated for any reason, we expect that we would seek to continue the existing marketing arrangements with the associates of these firms.  Our agreements with independent marketing firms and consultants typically provide that they are independent contractors responsible for their own operational expenses and are the representative of the prospective insured.  In addition, the marketing firms guarantee any debts of their associates to us.  The marketing firms receive commissions on all new and renewal policies serviced or placed by them or their associates.  All of these contracts provide that the independent marketing firms and consultants are aware of and responsible for compliance with local laws.



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International Products

We offer several ordinary whole life insurance and endowment products designed to meet the needs of our non-U.S. policyowners.  These policies have been structured to provide:

U.S. dollar-denominated cash values that accumulate to a policyholder during his or her lifetime;
premium rates that are competitive with or better than most foreign local companies;
a hedge against local currency inflation;
protection against devaluation of foreign currency;
capital investment in a more secure economic environment (i.e., the United States); and
lifetime income guarantees for an insured or for surviving beneficiaries.

Our international products have living benefit features.  Every policy contains guaranteed cash values and is participating (i.e., provides for cash dividends as apportioned by the board of directors).  Once a policyowner pays the annual premium and the policy is issued, the owner becomes entitled to policy cash dividends as well as annual premium benefits, if the annual premium benefit was elected.  According to the policy language, the policyowner has several options with regard to the policy dividends and annual premium benefits. Any annual policy cash dividend may, at the option of the policyowner and provided the value of a dividend is not encumbered by a policy loan, be applied under one of the following options: (1) paid in cash to the policy owner; (2) credited toward payment of premiums on the policy; (3) left with the Company to accumulate at a defined interest rate; (4) applied to increase the amount of insurance benefit by purchase of paid-up additions to the policy; or (5) be assigned to a third party. If the policy is encumbered by a loan, only option 3 will apply to secure the outstanding loan. Similarly, all annual premium benefits credited to the policy may at the option of the policyowner, and provided the policy is not encumbered by a policy loan, be applied under one of the following options: (1) paid in cash to the policy owner; (2) credited toward payment of premiums on the policy; (3) left with the Company to accumulate at an annually company declared interest rate; or (4) be assigned to a third party. Likewise, if the policy is encumbered by a loan, only option (3) will apply to secure the outstanding loan. Under the “assigned to a third party” provision, the Company has historically allowed policyowners, only after receiving a copy of the Citizens, Inc. Stock Investment Plan (the “CISIP”) prospectus and acknowledging their understanding of the risks of investing in Citizens stock, the right to assign policy values outside of the policy to the CISIP, which is administered in the United States by Computershare, our plan administrator and transfer agent. The CISIP is a direct stock purchase plan available to our policyowners, our shareholders, our employees, our independent consultants, and other potential investors through the Computershare website. The Company has registered the shares of Class A common stock issuable to participants under the CISIP on a registration statement under the Securities Act of 1933, as amended (the "Securities Act") that is on file with the Securities and Exchange Commission. Computershare administers the CISIP in accordance with the terms and conditions of the CISIP, which is available on the Computershare website and as part of the Company’s registration statement on file with the Securities and Exchange Commission.

International Competition

The life insurance business is highly competitive.  We compete with a large number of stock and mutual life insurance companies internationally and domestically, as well as with financial institutions that offer insurance products.  There are more than 800 life insurance companies in the United States, some of which also provide insurance to foreign residents.

We face competition primarily from companies formed and operated in the country in which the insureds reside, from companies that operate in the same manner as we do and from companies that are foreign to the countries in which policies are sold, but issue insurance policies denominated in the local currency of those countries.  A substantial number of companies may be deemed to have a competitive advantage over us due to their significantly greater financial resources, histories of successful operations and larger marketing forces. 

Because premiums on our international policies are paid in U.S. dollars, and we pay claims and benefits in U.S. dollars, we provide a product that is different from the products offered by foreign-domiciled companies.  We believe our international policies are usually acquired by individuals in the upper middle class in their respective countries and those with significant net worth and earnings that place them in the upper income brackets of their respective countries.  The policies sold by our foreign competitors are generally offered broadly and are priced using the mortality of the entire population of the geographic region.  Our mortality charges are typically lower due to our customer demographics, which provides a competitive advantage.  Additionally, the assets backing the reserves for our foreign competitors' policies must be substantially invested in their respective countries and, therefore, are exposed to the inflationary risks and social or economic crises that have been more common in these foreign countries.



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Domestic Sales

In 2017, domestic direct premiums comprised approximately 5% of total direct premiums in the life segment and 3% of our total direct premiums. The majority of our domestic inforce business results from blocks of business of insurance companies we have acquired over the past 19 years.  We discontinued new sales of our non-home service domestic products beginning January 1, 2017. These sales represented approximately 1% of total new business in 2016 for the life segment and is considered immaterial to our business. Under the direction of our new CMO, we are reviewing our domestic strategy.

Domestic Life Insurance Products

Our domestic life insurance products have historically focused primarily on living needs and provided benefits focused toward accumulating financial benefits for the policyowner.  The features of our domestic life insurance products include:

cash accumulation/living benefits;
tax-deferred interest earnings;
guaranteed lifetime income options;
monthly income for surviving family members;
accidental death benefit coverage options; and
an option to waive premium payments in the event of disability.

Our life insurance products have historically been designed to address the insured's concern about outliving his or her monthly income, while at the same time providing death benefits.  The primary purpose of our product portfolio is to help the insured create capital for needs such as retirement income, children's higher education funds, business opportunities, emergencies and health care needs.
 
Domestic Home Service Insurance

Our domestic Home Service segment operates through our subsidiaries Security Plan Life Insurance Company ("SPLIC"), Magnolia Guaranty Life Insurance Company ("MGLIC") and Security Plan Fire Insurance Company ("SPFIC"), and focuses on the life insurance needs of the middle and lower income markets, primarily in Louisiana, Mississippi and Arkansas.  Our policies are sold and serviced through a home service marketing distribution system of approximately 307 employee-agents who work on a route system and through over 350 funeral homes and independent agents to sell policies, collect premiums and service policyholders.  To a lesser extent, our Home Service segment sells limited liability, named peril property policies covering dwelling and contents. In 2017, our Home Service segment comprised 24%, or $47.8 million of our total direct premiums.

Home Service Products and Competition

Our home service insurance products consist primarily of small face amount ordinary whole life and pre-need policies, which are designed to fund final expenses for the insured, primarily consisting of funeral and burial costs.  The average life insurance policy face amount issued was approximately $6,800 in 2017. Due to the lower risk associated with small face amount polices, the underwriting performed on these applications is limited.  Our property coverages are limited to $30,000 maximum coverage on any one dwelling and contents, while content-only coverage and dwelling-only coverage is limited to $20,000. We face competition in Louisiana, Mississippi and Arkansas from other companies specializing in home service distribution of insurance.  We seek to compete based upon our emphasis on personal service to our customers.  We intend to continue premium growth within this segment via direct sales and acquisitions.

Other Non-Insurance Operations

Other Non-insurance Operations includes Computing Technology, Inc., which provides data processing services to the Company, and Insurance Investors, Inc., which provided aviation transportation to the Company until the company-owned airplane was sold during 2017.  This operating unit includes the results of Citizens, Inc., the parent Company.

Operations and Technology

Our administrative operations principally serve our life insurance segment and are conducted primarily at our executive offices in Austin, Texas through approximately 136 administrative, operating and underwriting personnel.  Our Home Service operations are conducted to a large degree from our district offices in Louisiana, Arkansas and Mississippi, as well as our service center in


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Donaldsonville, Louisiana. At our executive offices, we also perform policy design, marketing oversight, underwriting, accounting and reporting, actuarial, customer service, claims processing, administrative and investing activities.

We have a single integrated information technology system for our entire Company, which is a centrally-controlled, mainframe-based administrative system.  Functions of our policy administrative system include policy set up, administration, billing and collections, commission calculation, valuation, automated data edits, storage backup, image management and other related functions.  Each company we acquire is ultimately converted onto our administrative system.  This system has been in place for more than 30 years and has been updated on an ongoing basis as technology has evolved.

We are currently reviewing technology options to transition from our legacy administration system to an upgraded, modernized technology platform that will service our needs into the future. On February 1, 2017, we went live with a modernized claims system. We are also currently converting our actuarial valuation from a third party service provider to an actuarial valuation modeling software system purchased from a vendor.

Enterprise Risk Management

The Company has an enterprise risk management function (“ERM”) that analyzes the Company’s risks on an individual and aggregated basis and is responsible for ensuring that the Company’s risks remain within its risk appetite and tolerances as determined by management with oversight from the Audit Committee. The Company's focus on ERM strengthens its risk management culture and discipline. The mission of ERM is to support the Company in achieving its strategic priorities by:

Providing a comprehensive view of the risks facing the Company, including risk concentrations and correlations;
Helping management define the Company’s overall capacity and appetite for risk by evaluating the risk return profile of the business relative to the Company’s strategic intent and financial underpinning;
Assisting management in setting specific risk tolerances and limits that are measurable, actionable, and comply with the Company’s overall risk philosophy;
Communicating and monitoring the Company’s risk exposures relative to set limits and recommending, or implementing as appropriate, mitigating strategies; and
Providing insight to assist in growing the businesses and achieving optimal risk-adjusted returns within established guidelines.

Enterprise Risk Management Structure and Governance

Effective risk oversight is an important priority for the Company’s Board of Directors and senior management team. While it is the job of the CEO and senior management to assess and manage the Company’s risk exposure through ERM, in accordance with NYSE requirements, the Audit Committee of the Board of Directors is charged with discussing guidelines and policies to govern the process by which ERM is handled. The Audit Committee periodically discusses the Company’s major financial risk exposures and the steps management has taken to monitor and control such exposures.

The five broad categories of risk exposures assessed and managed by senior management include, but are not limited to:
Strategic risk, including international business risks;
Insurance risk, including those arising out of catastrophes and acts of terrorism;
Financial risk, including market, credit and liquidity risks;
Operational risk, including cybersecurity risk and legal and regulatory compliance risks; and
Any other risk that poses a material threat to the operational and/or strategic viability of the Company.

In addition to the Audit Committee, the Compensation Committee considers the risks and rewards that may be implicated by our executive compensation philosophy and programs, and the Nominating and Corporate Governance Committee oversees the Company’s governance practices, director succession and committee composition and leadership to manage risks associated with corporate governance. Although risk oversight is conducted primarily through committees of the Board, the full Board has retained responsibility for general oversight of risks. The Board satisfies this responsibility through full reports by each committee chair regarding the committees’ considerations and actions, as well as through regular reports directly from officers responsible for oversight of particular risks within the Company.



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Regulation

Our U.S. insurance operations are subject to a wide variety of laws and regulations.  State insurance laws establish supervisory agencies with broad regulatory authority to regulate most aspects of our U.S. insurance businesses, and our insurance subsidiaries are regulated by the insurance departments of each state in which they are licensed.  In addition, U.S. laws, such as the USA Patriot Act of 2001, the Foreign Corrupt Practices Act (“FCPA”), the Gramm-Leach-Bliley Act of 1999, the International Money Laundering Abatement and Financial Anti-Terrorism Act of 2001, the Sarbanes-Oxley Act of 2002 and the Dodd-Frank Wall Street Reform and Consumer Protection Act ("the Dodd-Frank Act") and the Tax Cuts and Jobs Act, are examples of U.S. regulations that affect our business.  We are subject to comprehensive regulations under the USA Patriot Act and the Bank Secrecy Act with respect to money laundering, as well as federal regulations regarding privacy and confidentiality.  Our insurance products and thus our businesses also are affected by U.S. federal, state and local tax laws.  The Dodd-Frank Act focuses on financial reform and has resulted in changes to the regulation of institutions operating in the financial services industry, including the Company.  Its requirements include streamlining the state-based regulation of reinsurance and non-admitted insurance (also known as surplus lines insurance, which is property or casualty insurance written by a company that is not licensed to sell policies of insurance in a given state) and establishing a new Federal Insurance Office ("FIO") within the U.S. Department of the Treasury with powers over all lines of insurance except health insurance, certain long-term care insurance and crop insurance. The FIO is authorized to, among other things, gather data and information to monitor aspects of the insurance industry, identify issues in the regulation of insurers about insurance matters and preempt state insurance measures under certain circumstances. However, the FIO’s limited monitoring abilities posed minimal risk to the insurance industry and the Dodd-Frank Act has had no significant impact on our business, results of operations, liquidity and capital resources. The rulemaking process going forward may change with the current presidential administration.
 
The purpose of the laws and regulations that affect our insurance business is primarily to protect our insureds and not our stockholders.  Many of the laws and regulations to which we are subject are regularly re-examined, and existing or future laws and regulations may become more restrictive or otherwise adversely affect our operations.  In addition, insurance regulatory authorities (including state law enforcement agencies and attorneys general) periodically make inquiries and regularly conduct examinations regarding compliance by us and our subsidiaries with insurance, and other laws and regulations regarding the conduct of our insurance businesses.  It is our practice to fully and consistently cooperate with such inquiries and examinations and take corrective action when warranted.
 
Our insurance subsidiaries are collectively licensed to transact business in 32 states.  We have insurance subsidiaries domiciled in the states of Colorado, Louisiana, Mississippi and Texas.  Our U.S. insurance subsidiaries are licensed and regulated in all U.S. jurisdictions in which they conduct insurance business.  The extent of this regulation varies, but most jurisdictions have laws and regulations based upon the National Association of Insurance Commissioners (“NAIC”) model rules governing the financial condition of insurers, including standards of solvency, types and concentration of investments, establishment and maintenance of reserves, credit for reinsurance and requirements of capital adequacy, and the business conduct of insurers, including marketing and sales practices and claims handling.  In addition, statutes and regulations usually require the licensing of insurers and their agents, the approval of policy forms and related materials and the approval of rates for certain types of insurance products.
 
All U.S. jurisdictions in which our U.S. insurance subsidiaries conduct insurance business have enacted legislation that requires each U.S. insurance company in a holding company system, except captive insurance companies, to register with the insurance regulatory authority of its jurisdiction of domicile and to furnish that regulatory authority with financial and other information concerning the operations of, and the interrelationships and transactions among, companies within its holding company system that may materially affect the operations, management or financial condition of the insurers within the system.  These laws and regulations also regulate transactions between insurance companies and their parents and affiliates.  Generally, these laws and regulations require that all transactions within a holding company system between an insurer and its affiliates be fair and reasonable and that the insurer's statutory capital and surplus following any transaction with an affiliate be both reasonable in relation to its outstanding liabilities and adequate to its financial needs.  For certain types of agreements and transactions between an insurer and its affiliates, these laws and regulations require prior notification to, and non-disapproval or approval by, the insurance regulatory authority of the insurer's jurisdiction of domicile.

Generally, all foreign countries in which we offer insurance products require a license or other authority to conduct insurance business in that country. Some of these countries also require that local regulatory authorities approve the terms of any insurance product sold to residents of that country. We have never qualified to do business in any foreign country and have never submitted our insurance policies issued to residents of foreign countries for approval by any foreign or domestic insurance regulatory agency. We sell our policies to residents of foreign countries using foreign independent marketing firms and independent consultants, and we rely on our independent consultants to comply with laws applicable to them in marketing our insurance products in their


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respective countries. We have undertaken a comprehensive compliance review of risks associated with the potential application of foreign laws to our sales of insurance policies in foreign countries. The application of foreign laws to our sales of insurance policies in foreign countries varies by country. There is a lack of uniform regulation, lack of clarity in certain regulations and lack of legal precedent in addressing circumstances similar to ours. Our compliance review has confirmed the previously disclosed risks related to foreign insurance laws associated with our current business model, at least in certain jurisdictions, as described in detail in “Item 1A - Risk Factors - Risks Relating to our Business.” We are exploring alternatives to our current business model in one or more jurisdictions, including withdrawing from particular markets. We cannot assure you that any of these laws, regulations, or application of them by foreign regulatory authorities, or any change in our business model, will not have a material adverse effect on our ability to market our products through our independent marketing consultants and, in turn, on our results of operations and financial condition.

The payment of dividends or other distributions to us by our insurance subsidiaries is regulated by the insurance laws and regulations of their respective state or country of domicile.  The laws and regulations of some of these jurisdictions also prohibit an insurer from declaring or paying a dividend except out of its earned surplus or require the insurer to obtain regulatory approval before it may do so.  In addition, insurance regulators may prohibit the payment of ordinary dividends or other payments by our insurance subsidiaries to us (such as a payment under a tax sharing agreement or for employee or other services) if they determine such payment could be adverse to policyholders or insurance contract holders of the subsidiary.
 
The laws and regulations of the jurisdictions in which our U.S. insurance subsidiaries are domiciled require that a controlling party obtain the approval of the insurance commissioner of the insurance company's jurisdiction of domicile prior to acquiring control of the insurer and may delay, deter or prevent a transaction our shareholders might consider desirable.
 
Risk-based capital ("RBC") requirements are imposed on life and property and casualty insurance companies.  The NAIC has established minimum capital requirements in the form of RBC.  RBC requirements weight the type of business written by an insurance company, the quality of its assets, and various other aspects of an insurance company's business to develop a minimum level of capital called "authorized control level risk-based capital" and compares this level to adjusted statutory capital that includes capital and surplus as reported under statutory accounting principles, plus certain investment reserves.  Should the ratio of adjusted statutory capital to control level risk-based capital fall below 200%, a series of actions would be required by the affected company, including submitting a capital plan to the Department of Insurance in the insurance company's state of domicile.

Item 1A.   RISK FACTORS

Investing in our Company involves certain risks. Set forth below are certain risks with respect to our Company.  Readers should carefully review these risks, together with the other information contained in this report.  The risks and uncertainties we have described in this report are not the only ones we face.  Additional risks and uncertainties not presently known to us, or that we currently deem not material, may also adversely affect our business.  Any of the risks discussed in this report or that are presently unknown or not material, if they were to actually occur, could result in a significant adverse impact on our business, operating results, prospects or financial condition.  References in the risk factors below to "we," "us," "our," "Citizens" and like terms relate to Citizens, Inc. and its subsidiaries on a U.S. GAAP consolidated financial statement basis, unless specifically identified otherwise. We operate our subsidiaries as separate and distinct entities with respect to corporate formalities.  

Risks Relating to Our Business

The majority of our sales derive from residents of foreign countries and is subject to risks associated with political instability, currency control laws and foreign insurance laws. A significant loss of sales in these foreign markets could have a material adverse effect on our results of operations and financial condition.

The majority of our direct premiums, approximately 73% in 2017, are from foreign countries, primarily those in Latin America and the Pacific Rim.  These sales are made through independent consultants who are located in these foreign countries. Many of these countries have a history of political instability, including regime changes, political uprisings, currency fluctuations and anti-democratic or anti-U.S. policies. There is a risk that political instability in these countries could have a material adverse effect on the ability of people living in these countries to purchase our insurance policies or our ability to sell our policies in those countries through our independent consultants or otherwise. Our Company’s future sales and financial results depend upon avoiding significant regulatory restraints on receiving insurance policy applications and premiums from, and issuing insurance policies to, residents outside of the United States.



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Currency control laws or other currency exchange restrictions in foreign countries could materially adversely affect our revenues by imposing restrictions on asset transfers outside of a country where our insureds reside. Difficulties in transferring funds from or converting currencies to U.S. dollars in certain countries could prevent our insureds in those countries from purchasing or paying premiums on our policies. There can be no assurance that such restrictions will not be imposed and that our revenues, results of operations and financial condition will not be materially adversely affected if they do occur.
  
We also face risks associated with the application of foreign laws to our sales of policies to residents in foreign countries. Generally, all foreign countries in which we offer insurance products require a license or other authority to conduct insurance business in that country. Some of these countries also require that local regulatory authorities approve the terms of any insurance product sold to residents of that country. We have never sought to qualify to do business in any foreign country and have never submitted the insurance policies that we issue to residents of foreign countries for approval by any foreign or domestic insurance regulatory agency. Traditionally, we have sought to address risks associated with the potential application of foreign laws to our sales of insurance policies in our foreign markets by, among other things, not locating any of our offices or assets in foreign countries, selling policies only through independent consultants rather than our own employees, requiring that all applications for insurance be submitted to and accepted only in our offices in the U.S., and requiring that policy premiums be paid to us only in U.S. Dollars.  We rely on our independent consultants to comply with laws applicable to them in marketing our insurance products in their respective countries.

We have undertaken a comprehensive compliance review of risks associated with the potential application of foreign laws to our sales of insurance policies in foreign countries. The application of foreign laws to our sales of insurance policies in foreign countries varies by country. There is a lack of uniform regulation, lack of clarity in certain regulations and lack of legal precedent addressing circumstances similar to ours. Our compliance review has confirmed the previously disclosed risks related to foreign insurance laws associated with our current business model, at least in certain foreign countries. There are risks that a foreign government could determine under its existing laws that its residents may not purchase life insurance from us unless we become qualified to do business in that country or unless our policies purchased by its residents receive prior approval from its insurance regulators. There also is a risk that foreign regulators may become more aggressive in enforcing any perceived violations of their laws and seek to impose monetary fines, criminal penalties, and/or order us to cease our sales in that jurisdiction. There is no assurance that, if a foreign country were to deem our sales of policies in that country to require that we qualify to do business in that country or submit our policies for approval by that country’s regulatory authorities, we would be able to, or would conclude that it is advisable to, comply with those requirements.  Any determination by a foreign country that we or our policy sales are subject to regulation under their laws, or any actions by a foreign country to enforce such laws more aggressively, could therefore have a material adverse effect on our ability to sell policies in that country and, in turn, on our results of operations and financial condition. We are exploring alternatives to our current business model in one or more jurisdictions, including withdrawing from particular markets.

Any disruption to the marketing and sale of our policies to residents of a foreign country, resulting from the action of foreign regulatory authorities or otherwise, could have a material adverse effect on our results of operations and financial condition.

Our operating results and financial condition may be affected if the liabilities actually incurred differ, or if our estimates of those liabilities change, from the amounts we have reserved for in connection with the noncompliance of a portion of our life insurance policies with Section 7702 of the Internal Revenue Code and the failure of certain annuity contracts to qualify under Section 72(s) of the Internal Revenue Code.

We previously announced that we determined that a portion of the life and annuity insurance policies issued by our subsidiary insurance companies failed to qualify for the favorable U.S. federal income tax treatment afforded by Sections 7702 and 72(s) of the Internal Revenue Code ("IRC") of 1986. We may be liable to the IRS for failure to withhold taxes or to tax report on IRS information returns and payee statements. We have undertaken an analysis of our potential liability to the IRS arising from this matter, as well as other expenses we may incur to remediate (i.e., conform to the requirements of the IRS) certain previously issued domestic life insurance and annuity policies and to address any missed reporting and withholding for policies issued to non-U.S. citizens and have established a best estimate reserve of $12.3 million, net of tax as of December 31, 2017 for probable liabilities and expenses. The probability weighted range of financial estimates relative to this issue is $5.9 million to $48.2 million, net of tax. This estimated range includes projected toll charges and fees payable to the IRS, as well as estimated increased payout obligations to current holders of non-compliant domestic life insurance policies expected to result from remediation of those policies. The amount of our liabilities and expenses depends on a number of uncertainties, including the number of prior tax years for which we may be liable to the IRS, the number of domestic life insurance policies we will be required to remediate, the methodology applicable to the calculation of toll charges for non-compliant policies and the amount of time and resources we will require from external advisors who are assisting us with resolving these issues. Given the range of potential outcomes and the


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significant variables assumed in establishing our estimates, actual amounts incurred may exceed our reserve and also could exceed the high end of our estimated range of liabilities and expenses. To the extent the amount reserved is insufficient to meet the actual amount of our liabilities and expenses, or if our estimates of those liabilities and expenses change in the future, our financial condition and results of operations may be materially adversely affected.

On May 17, 2017, we submitted an offer to enter into Closing Agreements with the IRS covering the CICA and CNLIC domestic life insurance business. The toll charges calculated and enumerated in the Closing Agreements totaled $124,000 and $4,000 for the CICA and CNLIC domestic life insurance businesses, respectively.

We expect to submit offers to enter into Closing Agreements with the IRS for the SPLIC and MGLIC life insurance business and for the CICA international business and our annuity business in 2018.

The new CICA Life Ltd. (Bermuda) will be subject to extensive government regulation by the Bermuda Monetary Authority (“BMA”), which is a new regulatory regime for the Company. Regulation by the BMA, is subject to change and may increase our costs of doing business, restrict the conduct of our business and negatively impact our results of operations, liquidity and financial condition.

For over 40 years, the Company’s life insurance subsidiaries have been regulated in the U.S. by the state insurance departments of their states of domicile. In 2018, CICA Life Ltd. will be subject to extensive regulation and supervision by the BMA in jurisdictions where we do business, including global insurance regulations, tax, financial services, privacy, anti-money laundering, bank secrecy, anti-corruption and foreign asset control laws. Bermuda insurance company regulation is generally designed to protect the interests of policyholders, with substantially lesser protections to shareholders of the regulated insurance companies.   To that end, the BMA has broad powers to regulate business activities of CICA Life Ltd, mandate capital and surplus requirements, regulate trade and claims practices and require strong enterprise risk management and corporate governance activities. The Company has no prior experience operating in a foreign jurisdiction and limited experience with regulation by the BMA.

We face financial, liquidity and capital market risks in our operations.

As an insurance holding company with significant investment exposure, we face material financial and capital markets risk in our operations.  Due to the low interest rate environment in recent years, we experienced significant call activity on our fixed income portfolio that decreased our investment yields compared to prior years.  We also have recorded other-than-temporary impairments in the past several years due to credit related market declines and equity market volatility.

We face potential liquidity risks if policyholders with mature policies elect to receive lump sum distributions at greater levels than anticipated. Our whole life and endowment products provide the policyholder with alternatives once the policy matures. The policyholder can choose to take a lump sum payout or leave the money on deposit at interest with the Company. The Company has a significant amount of endowment products representing approximately 45.9% of total inforce with older contracts sold historically that will begin reaching their maturities over the next several years and policyholder election behavior is not known. If policyholders elect lump sum distributions, the Company could be exposed to liquidity risk in years of high maturities. Meeting these distributions could require the Company to sell securities at inopportune times to pay policyholder withdrawals. Alternatively, if the policyholder were to leave the money on deposit with the Company at interest, our profitability could be negatively impacted if the product guaranteed rate is higher than the current market rate we can earn on our investments.

A large portion of our debt security investment portfolio will mature in the next seven years and could be called sooner as we were subject to significant call activity beginning in 2009 due to the declining interest rate environment and we reinvested into shorter durations that are now approaching maturity. We will need to reinvest these maturing funds in the current interest rate environment. Our profitability could be negatively impacted depending on the market rates at the time of reinvestment. This could result in a decrease in our spread between our policy liability crediting rates and our investment earned rates. This could also negatively impact our liquidity.

Changes in market interest rates may significantly affect our profitability.

Some of our products, principally traditional whole life insurance with annuity riders, expose us to the risk that changes in interest rates will reduce our "spread," or the difference between the amounts we are required to pay under our contracts to policyholders and the rate of return we are able to earn on our investments intended to support obligations under the contracts.  Our spread is an integral component of our net income.



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If interest rates decrease or remain at low levels, we may be forced to reinvest proceeds from investments that have matured, prepaid, been sold, or called at lower yields, reducing our investment margin.  Our fixed income bond portfolio is exposed to interest rate risk as approximately 55% of the portfolio is callable.  Lowering our interest crediting rates can help offset decreases in investment margins on some of our products.  However, our ability to lower these rates could be limited by competition or contractually guaranteed minimum rates, and may not match the timing or magnitude of changes in asset yields.

An increase in interest rates will decrease the net unrealized gain position of our investment portfolio and may subject us to disintermediation risk. Disintermediation risk is the risk that in a change from a low interest rate period to a significantly higher and increasing interest rate period, policyholders may surrender their policies or make early withdrawals in order to increase their returns, requiring us to liquidate investments in an unrealized loss position (i.e. the market value less the carrying value of the investments). This risk is discussed further in the two risk factors below.

Our investment portfolio is subject to various risks that may result in realized investment losses. In particular, decreases in the fair value of fixed maturities may significantly reduce the value of our investments, and as a result, our financial condition may suffer.

We are subject to credit risk in our investment portfolio. Defaults by third parties in the payment or performance of their obligations under these securities could reduce our investment income and realized investment gains or result in the recognition of investment losses. The value of our investments may be materially adversely affected by increases in interest rates, downgrades in the bonds included in our portfolio and by other factors that may result in the recognition of other-than-temporary impairments. Each of these events may cause us to reduce the carrying value of our investment portfolio.

In particular, at December 31, 2017, fixed maturities represented $1,208.6 million or 92.5% of our total investments of $1,306.1 million. The fair value of fixed maturities and the related investment income fluctuates depending on general economic and market conditions. The fair value of these investments generally increases or decreases in an inverse relationship with fluctuations in interest rates, while net investment income realized by us will generally increase or decrease in line with changes in market interest rates. In addition, actual net investment income and/or cash flows from investments that carry prepayment risk, such as mortgage-backed and other asset-backed securities, may differ from those anticipated at the time of investment as a result of interest rate fluctuations. An investment has prepayment risk when there is a risk that the timing of cash flows resulting from the repayment of principal might occur earlier than anticipated because of declining interest rates or later than anticipated because of rising interest rates. The impact of value fluctuations affects our consolidated financial statements, as a large portion of our fixed maturities are classified as available-for- sale, with changes in fair value reflected in our stockholders' equity (accumulated other comprehensive income or loss). No similar adjustment is made for liabilities to reflect a change in interest rates. Therefore, interest rate fluctuations and economic conditions could adversely affect our stockholders' equity, total comprehensive income and/or cash flows. Although at December 31, 2017, approximately 97.2% of our fixed maturities were investment grade with 75.2% rated A or above, all of our fixed maturities are subject to credit risk. If any of the issuers of our fixed maturities suffer financial setbacks, the ratings on the fixed maturities could be downgraded (with a concurrent decrease in fair value) and, in a worst-case scenario, the issuer could default on its financial obligations. If the issuer defaults, we could have realized losses associated with the impairment of the securities.

Valuation of our investments and the determination of whether a decline in the fair value of our invested assets is other-than-temporary are based on estimates that may prove to be incorrect.

U.S. GAAP requires that when the fair value of any of our invested assets declines and the decline is deemed to be other-than-temporary, we recognize a loss in either other comprehensive income or in our statement of income based on certain criteria in the period for which the determination is made. The determination of the fair value of certain invested assets, particularly those that do not trade on a regular basis, requires an assessment of available data and the use of assumptions and estimates. Once it is determined that the fair value of an asset is below its carrying value, we must determine whether the decline in fair value is other-than-temporary, which is based on subjective factors and involves a variety of assumptions and estimates.

There are risks and uncertainties associated with determining whether declines in market value are other-than-temporary. These include significant changes in general economic conditions and business markets, trends in certain industry segments, interest rate fluctuations, rating agency actions, changes in significant accounting estimates and assumptions and legislative actions. In the case of mortgage- and asset-backed securities, there is added uncertainty as to the performance of the underlying collateral assets. To the extent that we are incorrect in our determination of the fair value of our investment securities or our determination that a decline in their value is other-than-temporary, we may realize losses that never actually materialize or may fail to recognize losses within the appropriate reporting period.


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Gross unrealized losses on fixed maturity and equity securities may be realized or result in future impairments, resulting in a reduction in our net income.

Fixed maturity and equity securities classified as available-for-sale are reported at fair value.  Unrealized gains and losses on available-for-sale securities are recognized as a component of other comprehensive income (loss) and are, therefore, excluded from our net income.  Our total gross unrealized losses on our available-for-sale securities portfolio at December 31, 2017 were $3.1 million.  The accumulated change in estimated fair value of these securities is recognized in net income when the gain or loss is realized upon sale of the security or in the event that the decline in estimated fair value is determined to be other-than-temporary and an impairment charge to earnings is taken.  Realized losses or impairments may have a material adverse effect on our net income in a particular quarterly or annual period.

Our actual claims losses may exceed our reserves for claims, and we may be required to establish additional reserves, which in turn may adversely impact our results of operations and financial condition.

We maintain reserves to cover our estimated exposure for claims relating to our issued insurance policies.  Reserves, whether calculated under U.S. GAAP or statutory accounting practices prescribed by various state insurance regulators, do not represent an exact calculation of exposure, but instead represent our best estimates, generally involving actuarial projections, of what we expect claims will be based on mortality assumptions that are determined by various regulatory authorities.  Many reserve assumptions are not directly quantifiable, particularly on a prospective basis.  In addition, when we acquire other domestic life insurance companies, our assessment of the adequacy of acquired policy liabilities is subject to our estimates and assumptions.  Reserve estimates are refined as experience develops, and adjustments to reserves are reflected in our statements of operations for the period in which such estimates are updated.  Because establishing reserves is an inherently uncertain process involving estimates of future losses, future developments may require us to increase policy benefit reserves, which may have a material adverse effect on our results of operations and financial condition in the periods in which such increases occur.

Unanticipated increases in early policyholder withdrawals or surrenders could negatively impact liquidity.

A primary liquidity concern is the risk of unanticipated or extraordinary early policyholder withdrawals or surrenders. Our insurance policies include provisions, such as surrender charges, that help limit and discourage early withdrawals, and we track and manage liabilities and attempt to align our investment portfolio to maintain sufficient liquidity to support anticipated withdrawal demands. However, early withdrawal and surrender levels may differ from anticipated levels for a variety of reasons, including changes in economic conditions, changes in policyholder behavior or financial needs, changes in relationships with our independent consultants, changes in our claims-paying ability, or increases in surrenders among policies that have been in force for more than fifteen years and are no longer subject to surrender charges. Any of these occurrences could adversely affect our liquidity, profitability and financial condition.

While we own a significant amount of liquid assets, a certain portion of investment assets are relatively illiquid. If we experience unanticipated early withdrawal or surrender activity, we could exhaust all other sources of liquidity and be forced to obtain additional financing or liquidate assets, perhaps on unfavorable terms. The availability of additional financing will depend on a variety of factors, such as market conditions, the availability of credit in general or more specifically in the insurance industry, the strength or weakness of the capital markets, the volume of trading activities, our credit capacity, and the perception of our long- or short-term financial prospects if we incur large realized or unrealized investment losses or if the level of business activity declines due to a market downturn. If we are forced to dispose of assets on unfavorable terms, it could have an adverse effect on our liquidity, results of operations and financial condition.



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Catastrophes may adversely impact liabilities for policyholder claims and reinsurance availability.

Our insurance operations are exposed to the risk of catastrophic events. The extent of losses from a catastrophe is a function of both the total amount of insured exposure in the area affected by the event and the severity of the event. Most catastrophes are restricted to small geographic areas; however, hurricanes, earthquakes, tsunamis and man-made catastrophes may produce significant damage or loss of life in larger areas, especially those that are heavily populated. Claims resulting from catastrophic events could cause substantial volatility in our financial results for any fiscal quarter or year and could materially reduce our profitability or harm our financial condition. In addition, catastrophic events could harm the financial condition of issuers of obligations we hold in our investment portfolio, resulting in impairments to these obligations, and the financial condition of our reinsurers, thereby increasing the probability of default on reinsurance recoveries. Large-scale catastrophes may also reduce the overall level of economic activity in affected countries, which could hurt our business and the value of our investments or our ability to sell new policies.

Our life insurance operations are exposed to the risk of catastrophic mortality, such as a pandemic or other event that causes a large number of deaths, especially if concentrated in our top foreign markets. A significant pandemic could have a major impact on the global economy or the economies of particular countries or regions, including travel, trade, tourism, the health system, food supply, consumption, overall economic output and, eventually, on the financial markets. In addition, a pandemic that affected our employees, our policyholders, our independent consultants or other companies with which we do business could disrupt our business operations. The effectiveness of external parties, including governmental and non-governmental organizations, in combating the spread and severity of such a pandemic could have a material impact on the losses experienced by us. These events could cause a material adverse effect on our results of operations in any period and, depending on their severity, could also materially and adversely affect our financial condition.

We may be required to accelerate the amortization of deferred acquisition costs and the costs of customer relationships acquired, which would increase our expenses and adversely affect our results of operations and financial condition.

At December 31, 2017, we had $167.1 million of deferred policy acquisition costs, or DAC.  DAC represents costs that vary with and are directly related to the successful sale and issuance of our insurance policies and are deferred and amortized over the estimated life of the related insurance policies.  These costs include commissions in excess of ultimate renewal commissions, solicitation and printing costs, sales material costs and some support costs, such as underwriting and contract and policy issuance expenses.  Under U.S. GAAP for our type of insurance products, DAC is amortized over the premium-paying period of the policies.

In addition, when we acquire a block of insurance policies, we assign a portion of the purchase price to the right to receive future net cash flows from existing insurance and investment contracts and policies.  This intangible asset, called the cost of customer relationships acquired, or CCRA, represents the actuarially estimated present value of future cash flows from the acquired policies.  At December 31, 2017, we had $17.5 million of CCRA.  We amortize the value of this intangible asset in a manner similar to the amortization of DAC.

The amortization of DAC and CCRA is subject to acceleration and generally depends upon anticipated profits from investments, surrender and other policy charges, mortality, morbidity, persistency and maintenance expense margins.  For example, if our insurance policy lapse and surrender rates were to exceed the assumptions upon which we priced our insurance policies, or if actual persistency proves to be less than our persistency assumptions, especially in the early years of a policy, we might be required to accelerate the amortization of expenses we deferred in connection with the acquisition of the policy.  We regularly review the quality of our DAC and CCRA to determine if they are recoverable from future income.  If these costs are not recoverable, the amount that is not recoverable is charged to expenses in the financial period in which we make this determination.

Unfavorable experience with regard to expected expenses, investment returns, surrender and other policy charges, mortality, morbidity, lapses or persistency may cause us to increase the amortization of DAC or CCRA, or both, or to record a current period expense to increase benefit reserves, any of which could have a material adverse effect on our results of operations and financial condition.

We may be required to recognize an impairment on the value of our goodwill, which would increase our expenses and materially adversely affect our results of operations and financial condition.

Goodwill represents the excess of the amount paid by us to acquire various life insurance companies over the fair value of their net assets at the date of the acquisition.  Under U.S. GAAP, we test the carrying value of goodwill for impairment at least annually at the "reporting unit" level, which is either an operating segment or a business that is one level below the operating


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segment.  Goodwill is impaired if its carrying value exceeds its implied fair value.  This may occur for various reasons, including changes in actual or expected earnings or cash flows of a reporting unit, generation of earnings by a reporting unit at a lower rate than similar businesses or declines in market prices for publicly traded businesses similar to our reporting units.  If any portion of our goodwill becomes impaired, we would be required to recognize the amount of the impairment as a current-period expense, which could have a material adverse effect on our results of operations and financial condition.  In 2017, we recognized a goodwill impairment of $4.6 million on our Home Service Segment. Goodwill in our consolidated financial statements was $12.6 million as of December 31, 2017.

Management’s determination of the fair value of each reporting unit incorporates multiple inputs including discounted cash flow calculations based on assumptions that market participants would make in valuing the reporting unit. Other assumptions can include levels of economic capital, future business growth, and earnings projections.

Our conversion to a new actuarial valuation system is not yet complete and contains known uncertainties that could result in identification of additional errors in our financial reporting.

The Company is in the process of converting its actuarial valuation from a third party service provider to an actuarial valuation modeling software system purchased from a vendor. In connection with our ongoing actuarial valuation conversion, certain legacy system immaterial errors were discovered in both 2017 and 2016. As we complete this validation and conversion, we could identify additional differences that will be evaluated for financial reporting purposes. The conversion to the new system is expected to be completed in 2018.

We are a defendant in lawsuits, which may adversely affect our financial condition and detract from the time our management is able to devote to our business, and we are subject to risks related to litigation and regulatory matters.

From time to time we are, and have been, subject to a variety of legal and regulatory actions and investigations relating to our business operations, including, but not limited to:

disputes over insurance coverage or claims adjudication;
regulatory compliance with state laws, including insurance and securities regulations;
regulatory compliance with U.S. federal securities laws, tax, anti-money laundering, bank secrecy, anti-bribery, anti-corruption and foreign asset control laws, among others;
disputes with our independent marketing firms, independent consultants and employee-agents over compensation, termination of contracts, noncompliance with applicable laws and regulations and related claims;
disputes regarding our tax liabilities;
disputes relating to reinsurance and coinsurance agreements; and
disputes relating to businesses acquired and operated by us.

In the absence of countervailing considerations, we would expect to defend any such claims vigorously.  However, in doing so, we could incur significant defense costs, including attorneys' fees, other direct litigation costs and the expenditure of substantial amounts of management time that otherwise would be devoted to our business.  Further, if we suffer an adverse judgment as a result of any claim, it could have a material adverse effect on our business, results of operations and financial condition.

As noted above, and as disclosed in prior periods, the legal and regulatory actions facing the Company include those relating to compliance with U.S. federal securities laws. Specifically, the Company has been the subject of an investigation by the Securities and Exchange Commission (“SEC”), which appears to be focused on the Company’s internal control over financial reporting and disclosure controls and procedures in light of the Company’s determination in 2015 that a portion of the life insurance and annuity policies issued by its subsidiary insurance companies failed to qualify for the favorable U.S. federal income tax treatment afforded by Sections 7702 and 72(s) of the Internal Revenue Code of 1986. There have been no allegations of fraud presented by the SEC. We have cooperated fully with the investigation and expect that the matter will be resolved soon, although we cannot predict the timing of a resolution or the ultimate outcome of the investigation.



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Reinsurers with which we do business could increase their premium rates and may not honor their obligations, leaving us liable for the reinsured coverage.

We reinsure certain risks underwritten by our various insurance subsidiaries.  Market conditions beyond our control determine the availability and cost of the reinsurance protection we purchase.  The high cost of reinsurance or lack of affordable coverage could adversely affect our results of operations and financial condition.

Our reinsurance facilities are generally subject to annual renewal.  We may not be able to maintain our current reinsurance facilities and, even if highly desirable or necessary, we may not be able to obtain replacement reinsurance facilities in adequate amounts or at rates economic to us.  If we are unable to renew our expiring facilities or to obtain new reinsurance facilities, either our net exposures would increase or, if we are unwilling or unable to bear an increase in net exposures, we may have to reduce the level of our underwriting commitments.  In addition, our reinsurance facilities may be canceled for new business, pursuant to their terms, upon the occurrence of certain specified events, including a change of control of our Company (generally defined as the acquisition of 10% or more of our voting equity securities) or the failure of our insurance company subsidiaries to maintain the minimum required levels of statutory surplus.  Any of these potential developments could materially adversely affect our revenues, results of operations and financial condition.

In 2017, we reinsured $503.7 million of the face amount of our life insurance policies.  Amounts reinsured in 2017 represented 10.1% of the face amount of direct life insurance in force in that year.  Although the cost of reinsurance is, in some cases, reflected in premium rates, under certain reinsurance agreements, the reinsurer may increase the rate it charges us for reinsurance.  If our cost of reinsurance were to increase, we might not be able to recover these increased costs, and our results of operations and financial condition could be materially adversely affected.  See Note 5 to the Company's consolidated financial statements.

Our international markets face significant competition. If we are unable to compete effectively in our markets, our business, results of operations and profitability may be adversely affected.

Our international marketing plan focuses on making available U.S. dollar-denominated life insurance products to individuals residing in more than 30 countries.  New competition could increase the supply of available insurance, which could adversely affect our ability to price our products at attractive profitable rates and thereby adversely affect our revenues, results of operations and financial condition.  Existing barriers to entry in the foreign markets we serve may not be sufficient to impede potential competitors from entering such markets.  In connection with our business with foreign nationals, we experience competition primarily from the following sources, many of which have substantially greater financial, marketing and other resources than we have:

Foreign operated companies with U.S. dollar-denominated policies.  We face direct competition from companies that operate in the same manner as we operate in our international markets.

Another group of our competitors in the international marketplace consists of foreign operated companies that have locally operated subsidiaries that offer both local jurisdiction regulated products in local currency and off-shore U.S. dollar-denominated policies.  This arrangement creates competition in that the U.S. dollar-denominated policies are offered in conjunction with high-need local insurance policies such as health insurance.

Local currency policies provide the benefit of assets located in the country of foreign residents, but entail risks of uncertainty due to local currency fluctuations, as well as the perceived instability and weakness of local currencies.

Locally operated companies with local currency policies.  We compete with companies formed and operated in the country in which our foreign insureds reside.  Generally, these companies are subject to risks of currency fluctuations, and they primarily use mortality tables based on experience of the local population as a whole.  These mortality tables are typically based on significantly shorter life spans than those we use.  As a result, the cost of insurance from these companies tends to be higher than ours. Although these companies typically market their policies to a broader section of the population than do our independent marketing firms and independent consultants, there can be no assurance that these companies will not endeavor to place a greater emphasis on our target market and compete more directly with us.

In addition, from time to time, companies enter and exit the markets in which we operate, thereby increasing competition at times when there are new entrants.  We may lose business to competitors offering competitive products at lower prices, or for other reasons.



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There can be no assurance that we will be able to compete effectively in any of our markets.  If we do not, our business, results of operations and financial condition will be materially adversely affected.

Sales of our insurance products could decline if we are unable to (i) establish and maintain commercial relationships with independent marketing firms and independent consultants, (ii) attract and retain employee agents or (iii) develop and maintain our distribution sources.

We distribute our insurance products through several distribution channels, including independent marketing firms, independent consultants and our employee agents.  These relationships are significant for both our revenues and our profits.  In our life insurance segment, we depend almost exclusively on the services of independent marketing firms and independent consultants.  In our home service insurance segment, we depend on employee agents whose role in our distribution process is integral to developing and maintaining relationships with policyholders.  Significant competition exists among insurers in attracting and maintaining marketers of demonstrated ability.  Some of our competitors may offer better compensation packages for marketing firms, independent consultants and agents and broader arrays of products and have a greater diversity of distribution resources, better brand recognition, more competitive pricing, lower cost structures and greater financial strength or claims paying ratings than we do.  We compete with other insurers for marketing firms, independent consultants and employee agents primarily on the basis of our compensation and support services.  Any reduction in our ability to attract and retain effective sales representatives could materially adversely affect our revenues, results of operations and financial condition.

There may be adverse tax, legal or financial consequences if our sales representatives are determined not to be independent contractors.
Our international sales representatives are independent contractors who operate their own businesses. Although we believe that we have properly classified our representatives as independent contractors, there is nevertheless a risk that the IRS, a foreign agency, a court or other authority will take the different view that our sales representatives should be treated like employees. Furthermore, the tests governing the determination of whether an individual is considered to be an independent contractor or an employee are typically fact-sensitive and vary from jurisdiction to jurisdiction. Laws and regulations that govern the status and misclassification of independent sales representatives are subject to change or interpretation.
If there is a change in the manner in which our independent contractors are classified or  an adverse determination with respect to some or all of our independent contractors by a court or governmental agency, we could incur significant costs in complying with such laws and regulations, including in respect of tax withholding, social security payments, government and private pension plan contributions and recordkeeping, or we may be required to modify our business model, any of which could have a material adverse effect on our business, financial condition and results of operations. In addition, there is the risk that we may be subject to significant monetary liabilities arising from fines or judgments as a result of any such actual or alleged non-compliance with applicable federal, state, local or foreign laws.

We are subject to extensive governmental regulation in the United States, which is subject to change and may increase our costs of doing business, restrict the conduct of our business and negatively impact our results of operations, liquidity and financial condition.
 
We are subject to extensive regulation and supervision in U.S. jurisdictions where we do business, including state insurance regulations and U.S. federal securities, tax, financial services, privacy, anti-money laundering, bank secrecy, anti-corruption and foreign asset control laws.  Insurance company regulation is generally designed to protect the interests of policyholders, with substantially lesser protections to shareholders of the regulated insurance companies.  To that end, all the states in which we do business have insurance regulatory agencies with broad legal powers with respect to licensing companies to transact business; mandating capital and surplus requirements; regulating trade and claims practices; approving policy forms; and restricting companies' ability to enter and exit markets.
 
The capacity for an insurance company's growth in premiums is partially a function of its required statutory surplus.  Maintaining appropriate levels of statutory surplus, as measured by statutory accounting practices prescribed or permitted by a company's state of domicile, is considered important by all state insurance regulatory authorities.  Failure to maintain required levels of statutory surplus could result in increased regulatory scrutiny and enforcement action by regulatory authorities.
 
Most insurance regulatory authorities have broad discretion to grant, renew, suspend and revoke licenses and approvals, and could preclude or temporarily suspend us from carrying on some or all of our activities, including acquisitions of other insurance companies, require us to add capital to our insurance company subsidiaries, or fine us.  If we are unable to maintain all required licenses and approvals, or if our insurance business is determined not to comply fully with the wide variety of applicable laws and


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regulations and their interpretations, including the USA Patriot Act, our revenues, results of operations and financial condition could be materially adversely affected.

Our failure to maintain effective information systems could adversely affect our business.

We must maintain and enhance our existing information systems and develop new information systems in order to keep pace with continuing changes in information processing technology, evolving industry and regulatory standards and changing customer preferences.  If we do not maintain adequate systems, we could experience adverse consequences, including products acquired through acquisition, inadequate information on which to base pricing, underwriting and reserve decisions, regulatory problems, failure to meet prompt payment obligations, increases in administrative expenses and loss of customers.

Some of our information technology systems and software are mainframe-based, legacy-type systems that require an ongoing commitment of resources to maintain current standards.  Our systems utilize proprietary code requiring highly skilled personnel.  Due to the unique nature of our proprietary operating environment, we could have difficulty finding personnel with the skills required to provide ongoing system maintenance and development as we seek to keep pace with changes in our products and business models, information processing technology, evolving industry and regulatory standards and policyholder needs.  Our success is dependent upon, among other things, maintaining and enhancing the effectiveness of existing systems, as well as continuing to integrate, develop and enhance our information systems to support business processes in a cost-effective manner.

Our failure to maintain effective and efficient information systems, or our failure to efficiently and effectively consolidate our information systems to eliminate redundant or obsolete applications, could have a material adverse effect on our results of operations and financial condition.

Failures of disclosure controls and procedures and internal control over financial reporting could materially and adversely affect our business, financial condition and results of operations, impair our ability to timely file reports with the SEC and subject us to litigation and/or regulatory scrutiny and penalties. 

We maintain disclosure controls and procedures designed to ensure that we timely report information as specified in SEC rules and regulations. We also maintain a system of internal control over financial reporting. However, these controls may not achieve, and in some cases have not achieved, their intended objectives. Control processes that involve human diligence and oversight, such as our disclosure controls and procedures and internal control over financial reporting, are subject to human error. Controls that rely on models may be subject to inadequate design or inaccurate assumptions or estimates.  Controls also can be circumvented by improper management override of such controls. Because of such limitations, there are risks that material misstatements due to error or fraud may not be prevented or detected, and that information may not be reported on a timely basis. The failure of our controls to be effective could have a material adverse effect on our business, financial condition, results of operations and the market for our common stock, and could subject us to litigation, regulatory scrutiny and/or penalties.

As disclosed in Part II, Item 9A of this Annual Report on Form 10-K, we have identified control deficiencies in our disclosure controls and financial reporting process that constitute material weaknesses and for which remediation is still in process as of December 31, 2017. If we fail to design effective controls, fail to remediate control deficiencies or fail to otherwise maintain effective internal controls over financial reporting in the future, such failures could result in a material misstatement of our annual or quarterly financial statements that would not be prevented or detected on a timely basis and which could cause investors to lose confidence in our financial statements, have a negative effect on the trading price of our common stock, limit our ability to obtain financing if needed or increase the cost of any financing we may obtain.  In addition, these failures may negatively impact our business, financial condition and results of operations, impair our ability to timely file our periodic reports with the SEC, subject us to litigation and regulatory scrutiny and cause us to incur substantial additional costs in future periods relating to the implementation of remedial measures.

Our failure to protect confidential information and privacy could result in the unauthorized disclosure of sensitive or confidential corporate or customer information, damage to our reputation, loss of customers, fines, penalties and adverse effects on our results of operations and financial condition.

Our insurance subsidiaries are subject to privacy regulations.  The actions we take to protect confidential information include among other things: monitoring our record retention plans and policies and any changes in state or federal privacy and compliance requirements; maintaining secure storage facilities for tangible records; and limiting access to electronic information in order to safeguard certain information.



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We have a written information security program with appropriate administrative, technical and physical safeguards to protect such confidential information.  Cyber security attacks are on the rise throughout the world and while we believe we have taken reasonable steps to secure our customer information we could experience a breach of data. We closely monitor cyber attack attempts on our system, and we are not aware of any material breach of our cybersecurity, administrative, technical and physical safeguards or client data. Nevertheless, it is possible a cyber attack could go undetected and that preventative actions we take to reduce this risk of cyber-incidents and protect our information may be insufficient to prevent cyber attacks or other security breaches.

If we do not comply with privacy regulations and protect confidential information, we could experience adverse consequences, including regulatory sanctions, loss of reputation, litigation exposure, disruptions to our operations or significant technical, legal and operating expenses, any of which could have a material adverse effect on our business, results of operations and financial condition.

Our insurance subsidiaries are restricted by applicable laws and regulations in the amounts of fees, dividends and other distributions they may make to us.  The inability of our subsidiaries to make payments to us in sufficient amounts for us to conduct our operations could adversely affect our ability to meet our obligations or expand our business.

As a holding company, our principal asset is the stock of our subsidiaries.  We rely primarily on statutorily permissible payments from our insurance company subsidiaries, principally through service agreements we have with our subsidiaries, to meet our working capital and other corporate expenses.  The ability of our insurance company subsidiaries to make payments to us is subject to regulation by the states in which they are domiciled, and these payments depend primarily on approved service agreements between us and these subsidiaries and, to a lesser extent, the statutory surplus (which is the excess of assets over liabilities as determined under statutory accounting practices prescribed by an insurance company's state of domicile), future statutory earnings (which are earnings as determined in accordance with statutory accounting practices) and regulatory restrictions.

Generally, the net assets of our insurance company subsidiaries available for dividends are limited to either the lesser or greater (depending on the state of domicile) of the subsidiary's net gain from operations during the preceding year and 10% of the subsidiary's net statutory surplus as of the end of the preceding year as determined in accordance with accounting practices prescribed by insurance regulatory authorities.

Except to the extent that we are a creditor with recognized claims against our subsidiaries, claims of our subsidiaries' creditors, including policyholders, have priority with respect to the assets and earnings of the subsidiaries over the claims of our creditors and shareholders.  If any of our subsidiaries becomes insolvent, liquidates or otherwise reorganizes, our creditors and shareholders will have no right to proceed in their own right against the assets of that subsidiary or to cause the liquidation, bankruptcy or winding-up of the subsidiary under applicable liquidation, bankruptcy or winding-up laws.

Unexpected losses in future reporting periods may require us to adjust the valuation allowance against our deferred tax assets.

We evaluate our deferred tax asset (“DTA”) quarterly for recoverability based on available evidence.  This process involves management's judgment about assumptions, which are subject to change from period to period due to tax rate changes or variances between our projected operating performance and our actual results.  Ultimately, future adjustments to the DTA valuation allowance, if any, will be determined based upon changes in the expected realization of the net deferred tax assets.  The realization of the deferred tax assets depends on the existence of sufficient taxable income in either the carry back or carry forward periods under applicable tax law.  Due to significant estimates utilized in establishing the valuation allowance and the potential for changes in facts and circumstances, it is reasonably possible that we may be required to record a valuation allowance in future reporting periods.  Such an adjustment could have a material adverse effect on our results of operation, financial condition and capital position.

We face a greater risk of money laundering activity associated with sales derived from residents of certain foreign countries.

Some of our top international markets are in countries identified by the U.S. Department of State as jurisdictions of high risk for money laundering. As required by Bank Secrecy Act ("BSA”) regulations applicable to insurance companies, we have developed and implemented an anti-money laundering program that includes policies and procedures for complying with our applicable BSA program, auditing, reporting and recordkeeping requirements and for deterring, preventing and detecting potential money laundering, fraud and other criminal activity (“BSA Program”). We have an enhanced BSA Program with additional controls, such as list screening software beyond sanctions screening required by the Office of Foreign Assets Control (“OFAC”), enhanced payment due diligence and transaction controls. However, there can be no assurance that these enhanced controls will entirely mitigate money laundering risk associated with these jurisdictions.


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Risks Relating to Our Capital Stock

If our foreign policyholders reduced or ceased participation in our Stock Investment Plan (the “Plan”) or if a securities regulatory authority were to deem the CISIP's operation contrary to securities laws, the volume of Class A common stock purchased on the open market through the CISIP, and the price of our Class A common stock, could fall.

More than 96% of the shares of Class A common stock purchased under the CISIP in 2017 were purchased by foreign holders of life insurance policies (or related brokers); the remaining 4% of the shares of Class A common stock purchased under the CISIP in 2017 were purchased by approximately 1,864 participants resident in the United States. The CISIP is registered with the SEC pursuant to a registration statement under the Securities Act of 1933, but is not registered under the laws of any foreign jurisdiction.  If a foreign securities regulatory authority were to determine the offer and sale of our Class A common stock under the CISIP were contrary to applicable laws and regulations of its jurisdiction, such authority may issue or assert a fine, penalty or cease and desist order against us in that foreign jurisdiction. There is a risk our Class A common stock price could be negatively impacted by a decrease in participation in the CISIP.  If fewer policyholders elect to participate in the Plan, or our international premium collections were to decrease as a result of regulatory, economic, or marketing impediments, the trading volume of our Class A common stock may decline from its present levels, the demand for our Class A common stock could be negatively impacted and the price of our Class A common stock could fall.

Control of our Company, through the ownership of our Class B Common Stock, has transferred from our founder to a 501(c)(3) charitable foundation established by our founder, and we cannot determine whether any change in our management, operations, or operating strategies will occur as a result of this ownership change.

Harold E. Riley, our founder, was the beneficial owner of 100% of our Class B common stock, which was held in the name of the Harold E. Riley Trust ("Trust"), of which he had served as Trustee until his death in September 2017.  Our Class A and Class B common stock are identical in all respects, except the Class B common stock elects a simple majority of the Board and receives one-half of any cash dividends paid, on a per share basis, to the Class A shares.  The Class A common stock elects the remainder of the Board.  The Trust documents provided that upon Mr. Riley's death, the Class B common stock was transferred from the Trust to the Harold E. Riley Foundation, a charitable organization established under 501(c)(3) of the Internal Revenue Code (the "Foundation"). Therefore, the Foundation controls our Company.  The Foundation is organized as a public support charity for the benefit of its charitable beneficiaries, Baylor University and Southwestern Baptist Theological Seminary. The Foundation is governed by 11 trustees, five of which were appointed by Harold Riley prior to his death, three of which were appointed by Baylor University and three of which were appointed by Southwestern Baptist Theological Seminary. It is unclear what, if any, change will occur to our board, management, or corporate operating strategies as a result of different ownership of our Class B common stock. The transfer of our Class B common stock from the Trust has triggered the first of two prongs of certain “change in control” provisions in the employment agreements of our top two executives Chief Executive Officer Geoff Kolander and Chief Financial Officer Kay Osbourn. Under each employment agreement, a "change in control" includes, among other things (1) the transfer of a majority of the Company's Class B common stock from the Trust to an individual other than Harold E. Riley, an entity not beneficially owned by Harold E. Riley, or a trust not controlled by Harold E. Riley and (2) the exercise of a power of attorney granted by Harold E. Riley over the Company's Class B common stock. Upon a termination of the executive by Citizens without cause or the executive’s voluntary termination with Good Reason, in each case other than within the ninety (90) day period prior to the consummation of a change in control or within one (1) year following a change in control, the executive would be entitled to certain cash payments and benefits.
There are a substantial number of our shares of Class A common stock issued to our executive officers and directors which are eligible for future sale in the public market.  The sale of these shares could cause the market price of our Class A common stock to fall.

There were 49,080,114 shares of our Class A common stock issued and outstanding as of December 31, 2017.  Our executive officers and directors owned approximately 54,436 shares of our Class A common stock as of December 31, 2017, representing approximately 0.1% of our then outstanding Class A common stock.  Almost all of these shares have been registered for public resale and generally may be sold freely.  In the event of a sale of some or all of these shares or the perceived sale of these shares, the market price of our Class A common stock could fall substantially.



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The price of our Class A common stock may be volatile and may be affected by market conditions beyond our control.

Our Class A common stock price has historically fluctuated and is likely to fluctuate in the future and could decline materially because of the volatility of the stock market in general, decreased participation in the CISIP referred to above or a variety of other factors, many of which are beyond our control, including: quarterly or annual variations in actual or anticipated results of our operations; interest rate fluctuations; changes in financial estimates by securities analysts; competition and other factors affecting the life insurance business generally; and conditions in the U.S. and world economies.

Our international markets, and the specific manner in which we conduct our business in those jurisdictions, may be subject to negative publicity in social media or other channels, which may negatively impact the market price of our Class A common stock.

We interface with and distribute our products to residents of foreign countries that may be subject to the risks disclosed in our Item 1A. Risk Factor under the heading, “The majority of our sales derive from residents of foreign countries and are subject to risks associated with widespread political instability, currency control laws and foreign insurance laws. A significant loss of sales in these foreign markets could have a material adverse effect on our results of operations and financial condition". Venezuela is one such example. Accordingly, from time to time, bloggers or other social media outlets relevant to investors may focus attention on our exposure to these countries and the negative circumstances surrounding their governments, thereby subjecting us to periodic negative publicity.  Negative publicity on investor blogs or through other media channels could impact trading in our stock especially due to aggressive and coordinated efforts between anonymous bloggers and short sellers which ultimately cause the market price of our Class A common stock to fall.

Our articles of incorporation and bylaws, as well as applicable state insurance laws, may discourage takeovers and business combinations that our shareholders might consider to be in their best interests.

Our articles of incorporation and bylaws, as well as various state insurance laws, may delay, deter, render more difficult or prevent a takeover attempt our shareholders might consider in their best interests.  As a result, our shareholders will be prevented from receiving the benefit from any premium to the market price of our Class A common stock that may be offered by a bidder in a takeover context.  Even in the absence of a takeover attempt, the existence of these provisions may adversely affect the prevailing market price of our Class A common stock if they are viewed as discouraging takeover attempts in the future.

The following provisions in our articles of incorporation and bylaws make it difficult for our Class A shareholders to replace or remove our directors and have other anti-takeover effects that may delay, deter or prevent a takeover attempt:

holders of shares of our Class B common stock elect a simple majority of our board of directors, and all of these shares are owned by the Harold E. Riley Foundation; and
our board of directors may issue one or more series of preferred stock without the approval of our shareholders.

State insurance laws generally require prior approval of a change in control of an insurance company.  Generally, such laws provide that control over an insurer is presumed to exist if any person, directly or indirectly, owns, controls, holds with the power to vote, or holds proxies representing 10% or more of the voting securities of the insurer.  In considering an application to acquire control of an insurer, an insurance commissioner generally will consider such factors as the experience, competence and financial strength of the proposed acquirer, the integrity of the proposed acquirer's board of directors and executive officers, the proposed acquirer's plans for the management and operation of the insurer, and any anti-competitive results that may arise from the acquisition.  In addition, a person seeking to acquire control of an insurance company is required in some states to make filings prior to completing an acquisition if the acquirer and the target insurance company and their affiliates have sufficiently large market shares in particular lines of insurance in those states.  These state insurance requirements may delay, deter or prevent our ability to complete an acquisition.

We have never paid any cash dividends on our Class A common stock and do not anticipate doing so in the foreseeable future.

We have never paid cash dividends on our Class A common stock, as it is our policy to retain earnings for use in the operation and expansion of our business.  We do not expect to pay cash dividends on our Class A common stock for the foreseeable future.



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Item 1B.    UNRESOLVED STAFF COMMENTS

None.

Item 2.    PROPERTIES

We lease our principal office in Austin, Texas to service all business entities and operations. We also own properties in Austin and Buchanan Dam, Texas used for our general business operations and Louisiana related to our Home Service segment and business operations.

Item 3.   LEGAL PROCEEDINGS

On or about March 16, 2017, Juan Gamboa filed a putative class action lawsuit against the Company and five of its current and former directors and executive officers in the United States District Court, Western District of Texas. The lawsuit alleges the defendants violated Sections 10(b) and 20(a) of the Securities Exchange Act of 1934 and Rule 10b-5 promulgated thereunder by making false and/or misleading statements, as well as failing to disclose material adverse facts about the Company’s business, operations and prospects. On May 25, 2017, the court appointed lead plaintiffs, and on July 31, 2017, the lead plaintiffs filed an amended complaint. The amended complaint seeks an award of damages in an unspecified amount on behalf of a putative class consisting of persons who purchased the Company’s common stock between March 11, 2015 and March 8, 2017, inclusive. On September 28, 2017, we filed a motion to dismiss, which remains pending before the court. The Company believes that the lawsuit is without merit, and it intends to vigorously defend against all claims asserted. At this time, the Company is unable to reasonably estimate the outcome of this litigation.

In the normal course of business, the Company is subject to various legal and regulatory actions which are immaterial to the Company's financial statements. For more information about the risks related to litigation and regulatory actions, please see the risk factor titled “We are a defendant in lawsuits, which may adversely affect our financial condition and detract from the time our management is able to devote to our business, and we are subject to risks related to litigation and regulatory matters.” in Item 1A. Risk Factors.

As disclosed in prior periods, the legal and regulatory actions facing the Company include those relating to compliance with U.S. federal securities laws. Specifically, the Company has been the subject of an investigation by the Securities and Exchange Commission (“SEC”), which appears to be focused on the Company’s internal control over financial reporting and disclosure controls and procedures in light of the Company’s determination in 2015 that a portion of the life insurance and annuity policies issued by its subsidiary insurance companies failed to qualify for the favorable U.S. federal income tax treatment afforded by Sections 7702 and 72(s) of the Internal Revenue Code of 1986. There have been no allegations of fraud presented by the SEC. We have cooperated fully with the investigation and expect that the matter will be resolved soon, although we cannot predict the timing of a resolution or the ultimate outcome of the investigation.

Item 4.   MINE SAFETY DISCLOSURES
 
Not applicable.


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PART II

Item 5.
MARKET FOR REGISTRANT'S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES

Market Information

Our Class A common stock is traded on the New York Stock Exchange ("NYSE") under the symbol CIA.

Quarterly high and low closing prices per share of our Class A common stock as reported by the NYSE are shown below.

 
2017
 
2016
Quarter Ended
High
 
Low
 
High
 
Low
March 31
$
10.53

 
6.87

 
7.82

 
6.16

June 30
7.38

 
5.95

 
8.41

 
7.07

September 30
8.35

 
6.74

 
10.92

 
7.41

December 31
8.65

 
7.11

 
11.69

 
7.51

 
Equity Security Holders

The number of stockholders on record on March 5, 2018 was as follows:

Class A Common Stock - 99,226
Class B Common Stock - 1

We have never paid cash dividends on our Class A or B common stock and do not expect to pay cash dividends in the foreseeable future.  For restrictions on our present and future ability to pay dividends, see Note 6 of the Company's consolidated financial statements.

We did not purchase any of our equity securities during any quarter in 2015, 2016 or 2017.

Securities Authorized for Issuance Under Equity Compensation Plans

The following table sets forth information regarding securities authorized for issuance under our equity compensation plan, the Citizens Inc. Omnibus Incentive Plan as of December 31, 2017. (See Note 14 - "Subsequent Events" of the accompanying consolidated financial statements for additional information regarding our Omnibus Incentive Plan).

Plan Category
 
Number of securities to be issued upon exercise of outstanding options, warrants and rights
 
Weighted-average exercise price of outstanding options, warrants and rights
 
Number of securities remaining for future issuance under equity compensation plans
 
 
 
 
 
 
 
Equity compensation plans approved by security holders
 

 
$

 
3,000,000

 
 
 
 
 
 
 
Equity compensation plans not approved by security holders
 

 

 

 
 
 
 
 
 
 
Total
 

 
$

 
3,000,000




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Performance Comparison

The following graph compares the change in the Company’s cumulative total stockholder return on its common stock over a five-year period.  The following graph assumes a $100 investment on December 31, 2012, and reinvestment of all dividends in each of the Company’s common shares, the New York Stock Exchange (“NYSE”) Composite and the Hemscott Group Index, a peer group of major U.S.-based insurance companies.

chart-de24497d9bcc5809b3d.jpg
 
2012
 
2013
 
2014
 
2015
 
2016
 
2017
Citizens, Inc.
$
100.00

 
79.19

 
68.78

 
67.24

 
88.87

 
66.52

NYSE Composite
$
100.00

 
126.28

 
134.81

 
129.29

 
144.73

 
171.83

Peer Group
$
100.00

 
154.43

 
162.04

 
151.01

 
162.31

 
192.51

 
The peer group index weights individual company returns for stock market capitalization. The companies included in the peer group index are shown in the following table.
American Equity Investment Life Holding Co
 
Independence Holding Co
 
Primerica, Inc
Atlantic American Corp
 
Investors Heritage Capital Corp
 
Prudential Financial, Inc
Aviva Plc
 
Kansas City Life Insurance Co
 
Prudential Plc
China Life Insurance Co Ltd
 
Lincoln National Corp
 
Reinsurance Group Of America, Inc
Citizens, Inc
 
Metlife Inc
 
Torchmark Corp
Genworth Financial, Inc
 
National Western Life Group Inc
 
Utg, Inc



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Item 6.    SELECTED FINANCIAL DATA

The following table presents selected financial data of the Company.  This should be read in conjunction with Item 7. "Management's Discussion and Analysis of Financial Condition and Results of Operations" and Item 8. "Financial Statements and Supplementary Data" of this Form 10-K.

 
Years ended December 31,
 
2017
 
2016
 
2015
 
2014
 
2013
 
(In thousands, except per share data)
Operating items
 
 
 
 
 
 
 
 
 
Insurance premiums
$
197,720

 
197,876

 
194,480

 
188,532

 
176,158

Net investment income
53,146

 
48,560

 
45,782

 
41,062

 
36,597

Realized investment gains (losses)
518

 
(1,985
)
 
(5,459
)
 
(19
)
 
(247
)
Total revenues
252,627

 
245,406

 
236,268

 
230,225

 
213,636

Net income (loss)
(38,127
)
 
1,969

 
(3,143
)
 
(5,970
)
 
5,279

Balance sheet data
 

 
 

 
 

 
 

 
 

Total assets
1,644,453

 
1,583,668

 
1,480,751

 
1,413,798

 
1,212,837

Total liabilities
1,420,940

 
1,334,568

 
1,233,825

 
1,151,466

 
963,591

Total stockholders' equity
223,513

 
249,100

 
246,926

 
262,332

 
249,246

Life insurance in force
4,469,735

 
4,497,735

 
4,478,202

 
4,662,660

 
4,616,128

Per share data
 

 
 

 
 

 
 

 
 

Book value per share
4.46

 
4.97

 
4.93

 
5.24

 
4.98

Basic and diluted earnings (losses) per Class A share
(0.77
)
 
0.04

 
(0.06
)
 
(0.12
)
 
0.11

 
See Item 1. "Business" and Item 7. "Management's Discussion and Analysis of Financial Condition and Results of Operations," for information that may affect the comparability of the financial data contained in the above table.



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Item 7.  
MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The following is management's discussion and analysis of the consolidated financial condition and consolidated results of operations of the Company.  It is intended to be a discussion of certain key financial information regarding the Company and should be read in conjunction with the consolidated financial statements and related Notes to this Annual Report on Form 10-K.

Overview

We conduct operations as an insurance holding company emphasizing ordinary life insurance and endowment products in niche markets where we believe we can achieve competitive advantages.  As an insurance provider, we collect premiums on an ongoing basis to pay future benefits to our policy and contract holders.  Our core operations include issuing:
 
whole life insurance;
endowments;
final expense; and
limited liability property policies.

The Company derives its revenues principally from 1) premiums earned for insurance coverages provided to insureds; 2) net investment income; and 3) net realized capital gains and losses.

Profitability of our insurance operations depends heavily upon the Company’s underwriting discipline, as we seek to manage exposure to loss through:

favorable risk selection and diversification;
management of claims;
use of reinsurance;
sizing of our in force block;
careful monitoring of our mortality and morbidity experience; and
management of our expense ratio, which we accomplish through economies of scale and management of acquisition costs and other underwriting expenses.

Pricing adequacy depends on a number of factors, including the ability to obtain regulatory approval for rate changes, proper evaluation of underwriting risks, the ability to project future losses based on historical loss experience adjusted for known trends, the Company’s response to competitors, and expectations about regulatory and legal developments and expense levels. The Company seeks to price our insurance policies such that insurance premiums and future net investment income earned on premiums received will cover underwriting expenses and the ultimate cost of paying claims reported on the policies and provide for a profit margin. The Company has the ability to adjust dividend scales and interest crediting rates at its discretion based on economic and other factors. The profitability of fixed annuities, riders and other “spread-based” product features depends largely on the Company’s ability to earn target spreads between earned investment rates on assets and interest credited to policyholders.

The investment return, or yield, on invested assets is an important element of the Company’s earnings since insurance products are priced with the assumption that premiums received can be invested for a period of time before benefits are paid.  The majority of the Company’s invested assets have been held in fixed maturities available-for-sale and held-to-maturity securities, primarily in asset classes of corporate bonds, municipal bonds, and government obligation bonds. The interest rate environment has a significant impact on the determination of insurance contract liabilities, our investment rates and yields and our asset/liability management.
 
The primary investment objective for the Company is to maximize economic value, consistent with acceptable risk parameters, including the management of credit risk and interest rate sensitivity of invested assets, while generating sufficient after-tax income to meet policyholder and corporate obligations. The Company maintains a conservative investment strategy that may vary based on a variety of factors including business needs, regulatory requirements and tax considerations.

We previously announced that we determined that a portion of the life and annuity insurance policies issued by our subsidiary insurance companies failed to qualify for the favorable U.S. federal income tax treatment afforded by Sections 7702 and 72(s) of the Internal Revenue Code ("IRC") of 1986. To the extent that these policies had unreported income build-up, we may be liable


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to the IRS for failure to withhold taxes or to notify policyholders of their obligation to pay taxes directly to the IRS. We have undertaken an analysis of our potential liability to the IRS arising from this matter, as well as other expenses we may incur to remediate (i.e., conform to the requirements of the IRS) certain previously issued domestic life insurance and annuity policies and to address any missed reporting for policies issued to non-U.S. citizens and have established a best estimate reserve of $12.3 million, net of tax as of December 31, 2017 for probable liabilities and expenses. The probability weighted range of financial estimates relative to this issue is $5.9 million to $48.2 million, net of tax. This estimated range includes projected toll charges and fees payable to the IRS, as well as estimated increased payout obligations to current and former holders of non-compliant domestic life insurance policies expected to result from remediation of those policies. The amount of our liabilities and expenses depends on a number of uncertainties, including the number of prior tax years for which we may be liable to the IRS, the number of domestic life insurance policies we will be required to remediate, the methodology applicable to the calculation of taxable benefits under non-compliant policies and the amount of time and resources we will require from external advisors who are assisting us with resolving these issues. Given the range of potential outcomes and the significant variables assumed in establishing our estimates, actual amounts incurred may exceed our reserve and also could exceed the high end of our estimated range of liabilities and expenses. To the extent the amount reserved is insufficient to meet the actual amount of our liabilities and expenses, or if our estimates of those liabilities and expenses change in the future, our financial condition and results of operations may be materially adversely affected.

In May 2017, we submitted an offer to enter into closing agreements with the IRS covering the CICA and CNLIC domestic life insurance business. The toll charges calculated and enumerated in the closing agreements totaled $124,000 and $4,000 for the CICA and CNLIC domestic life insurance businesses, respectively. We expect to file closing agreements with the IRS for the SPLIC and MGLIC life insurance business as well as for the CICA international business and our annuity business in 2018.

Current Financial Highlights

Our 2017 financial results are driven by our historical business management model and traditional life insurance product sales. Although interest rates have risen recently, the historically low interest rate environment continues to impact our results and our industry as investment yields are an integral component of our business operations.

Our assets grew $61 million in 2017 and totaled $1.6 billion as of December 31, 2017.  

Total stockholders' equity decreased from $249.1 million at December 31, 2016, to $223.5 million at December 31, 2017 due to the New Tax Act enacted on December 22, 2017, which resulted in tax expense for the current period of $35.1 million in 2017.

Insurance premiums decreased 0.1% in 2017 and rose 1.7% in 2016, respectively, primarily from our life insurance segment, which decreased $0.5 million from 2016.

Net investment income increased 9.4% and 6.1% for 2017 and 2016, respectively, primarily due to an increase in the investment asset balances in 2017 compared to the prior year.  The average yield on the consolidated investment portfolio has changed from a yield of 4.38% in 2015 down to 4.28% in 2016 and rising to a yield of 4.31% in 2017, as investment rates available have remained low in the sustained low interest rate environment.

Realized net investment gains in the current year resulted from a gain on the sale of a real estate holding totaling $1.1 million offset by other-than-temporary impairments ("OTTI") on investment securities. OTTI items recorded totaled $0.2 million and $4.3 million in 2017 and 2016, respectively, and are reported as realized losses. The OTTI in 2016 was somewhat offset by realized investment gains on sales of fixed maturity securities in our available-for-sale portfolio and sales of equity securities.

During 2017, claims and surrenders expense increased 1.9% from the comparable period in 2016, primarily due to an increase in surrender benefits and matured endowments in the life segment compared to the 2016 levels.

Policyholders' dividends decreased 8.3% in 2017 compared to 2016, due to the dividend rate actions taken by us at the end of 2016 to improve our product profitability.

General expenses increased 39.1% in 2017, due primarily to additional audit fees related to the 2016 audit, higher legal and consulting fees and higher permanent executive salaries and temporary salaries, offset by a decrease in our 7702/72(s)


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tax compliance best estimate liability. In addition, we impaired our Home Service goodwill value by $4.6 million, down to zero.

Amortization of deferred policy acquisition expenses increased from $28.5 million at December 31, 2016 to $29.7 million at December 31, 2017 primarily due to the higher surrender activity.

Life Insurance.  For over thirty-seven years, CICA and its predecessors have accepted policy applications from foreign nationals for U.S. dollar-denominated ordinary whole life insurance and endowment policies.  We make our insurance products available using third-party marketing organizations and independent marketing consultants.

Endowment product sales have been the primary driver of sales in this segment. The Company currently offers a fifteen and twenty year endowment and our top selling endowment is a product that matures at age sixty-five.  The Company repriced its top six selling international products at the end of 2016 to increase profitability.

Through the domestic market of our Life Insurance segment, we provide ordinary whole life, credit life insurance, and final expense policies to middle and lower income families and individuals in certain markets in the mountain west, midwest and southern U.S.  The majority of our domestic revenues are generated by the policies of domestic life insurance companies we have acquired since 1987.

Home Service Insurance.  We provide final expense ordinary and industrial life insurance to middle and lower income individuals in Louisiana, Mississippi and Arkansas.  Our policies in this segment are sold and serviced through a home service marketing distribution system utilizing employee-agents who work on a route system to collect premiums and service policyholders, and through networks of funeral homes that collect premiums and provide personal policyholder service.

Premiums in this segment increased slightly in 2017 compared to 2016, as renewal premiums and first year premiums increased. We noted slight increases in 2016 compared to 2015 which were driven by renewal premiums.

Economic and Insurance Industry Developments

Significant economic issues impacting our business and industry currently and into the future are discussed below.

Slow increases in the interest rate environment will limit increases in profit margins for insurers.  We have been impacted by the historically low interest rate environment over the past several years as our fixed income investment portfolio, primarily invested in callable securities, has been reinvested at lower yields.  The Company’s conservative investment strategy has not changed but we have focused new investments into securities of state, municipalities, essential services and corporate issuers compared to our historical investment in U.S. government holdings. Our investment earnings also impact the reserve and DAC balances, as assumptions are used in the development of the balances.  Due to the recent decline in investment yields on our portfolio, our projection of long-term investment returns has declined.  This has resulted in increasing the reserves on policies issued in the current year, as well as reducing the DAC asset.

As an increasing percentage of the world population reaches retirement age, we believe we will benefit from increased demand for living benefit products rather than death benefit products, as customers will require cash accumulation to pay expenses to meet their lifetime income needs.  Our ordinary life products are designed to accumulate cash values to provide for living expenses in a policy owner's later years, while continuously providing a death benefit.

There has been a trend toward consolidation of domestic life insurance companies, due to significant losses incurred by the life insurance industry as a result of the credit crisis and related economic pressures, as well as increasing costs of regulatory compliance for domestic life insurance companies.  

Many of the events and trends affecting the life insurance industry have had an impact on the life reinsurance industry.  These events have led to a decline in the availability of reinsurance.  While we currently cede a limited amount of our primary insurance business to reinsurers, we may find it difficult to obtain reinsurance in the future, forcing us to seek reinsurers who are more expensive to us.  If we cannot obtain affordable reinsurance coverage, either our net exposures will increase or we will have to reduce our underwriting commitments.



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Innovation and digital development strategies will be implemented in various industries including the insurance industry in the coming years which could significantly impact our business. It will be critical that we embrace these changes to the benefit of our policyholders, agents and stockholders.

While our management has extensive experience in writing life insurance policies for foreign residents, changes to foreign laws and regulations and their related application and enforcement, along with currency controls affecting our foreign resident insureds could adversely impact our revenues, results of operations and financial condition.

Consolidated Results of Operations

A discussion of consolidated results is presented below, followed by a discussion of segment operations and financial results by segment.

Revenues

Insurance revenues are primarily generated from premium revenues and investment income.  In addition, realized gains and losses on investment holdings can significantly impact revenues from year to year.

 
Years Ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Revenues:
 
 
 
 
 
Premiums:
 
 
 
 
 
Life insurance
$
191,342

 
191,254

 
187,686

Accident and health insurance
1,392

 
1,546

 
1,599

Property insurance
4,986

 
5,076

 
5,195

Net investment income
53,146

 
48,560

 
45,782

Realized investment gains (losses), net
518

 
(1,985
)
 
(5,459
)
Other income
1,243

 
955

 
1,465

Total revenues
$
252,627

 
245,406

 
236,268

 
Premium Income.  Premium income derived from life, accident and health, and property insurance sales remained relatively flat during 2017 compared to 2016, and increased 1.7% during 2016 compared to 2015.  Life insurance reflected an increase resulting primarily from renewal premiums, which increased 2.2% in 2017 and 2.4% in 2016 and totaled $171.9 million, $168.3 million and $164.4 million on the consolidated level in 2017, 2016 and 2015, respectively.  New sales, reflected as first year premiums, decreased 18.8% and 0.5%, and 2.7% in the life segment in 2017, 2016 and 2015, respectively. In 2017, to increase productivity, we introduced a set of repriced products in our international markets that are more expensive policies for our customers and likely negatively impacted our new sales. In addition, Venezuela, which has historically been one of our top markets, has experienced economic and social turmoil, which has negatively impacted our sales in the country, decreasing 10% year over year based upon total premiums from 2016 to 2017.

Endowment sales represent a significant portion of new business sales internationally with the 20-year endowment and endowment to age 65 as our top products. In addition, most of our life insurance policies contain a policy loan provision, which allows the policyholder to use cash value within a policy to pay premiums. The policy loan asset balance increased 10.6% and 10.8% in 2017 and 2016, year over year and remains in line with historical levels when compared to policy benefit liabilities.

Net Investment Income.  Net investment income increased to $53.1 million in 2017 compared to $48.6 million in 2016, as we experienced higher average invested assets as a result of our investment of incoming premium revenue. Our yield on average invested assets increased three basis points from 2016 to 2017 as rates stayed similar on investments.



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Net investment income performance is summarized as follows.

 
Years Ended December 31,
 
2017
 
2016
 
2015
 
(In thousands, except for %)
Net investment income
$
53,146

 
48,560

 
45,782

Average invested assets, at amortized cost
1,233,580

 
1,133,705

 
1,045,736

Yield on average invested assets
4.31
%
 
4.28
%
 
4.38
%
 
We have traditionally invested in fixed maturity securities with a large percentage held in callable issues. The sustained low interest rate environment of the past several years is holding down yields.  While U.S. Treasury interest rates have risen recently after a fairly significant decline during 2016, yields on high quality corporate and municipal securities have been slower to rise. The interest rate direction is uncertain but as market interest rates begin to rise, our call risk will diminish, resulting in our fixed securities maturing at the stated maturity dates and our portfolio yield will rise more slowly over time, as new money investments would be made at higher rates.

Investment income from fixed maturity securities accounted for approximately 88.0% of total investment income for the year ended December 31, 2017.  We have increased our investment purchases of corporate and municipal securities over the past several years, with no focus on any particular industry sectors in these security categories, but rather a focus on higher yielding, investment quality securities.  In addition, we currently have $15.6 million invested in equity securities related to bond and stock mutual funds as these securities offer a competitive yield with a shorter duration. However, we have reduced our holdings over the last several years due to higher earnings volatility and RBC charges.

 
Years Ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Gross investment income:
 
 
 
 
 
Fixed maturity securities
$
48,164

 
43,637

 
39,570

Equity securities
708

 
851

 
2,909

Mortgage loans
11

 
24

 
36

Policy loans
5,735

 
5,277

 
4,614

Long-term investments
76

 
305

 
247

Other
68

 
89

 
53

Total investment income
54,762

 
50,183

 
47,429

Less investment expenses
(1,616
)
 
(1,623
)
 
(1,647
)
Net investment income
$
53,146

 
48,560

 
45,782


Investment income from fixed maturity investments increased in 2017 due to an increase in the portfolio from new money investment purchases as noted above relative to the fixed maturity portfolio.  In addition, the increase in the policy loans asset balance, which represents policyholders utilizing their accumulated policy cash value, contributed to the increase to investment income.  Investment income from equity securities has declined as we have reduced our holdings as discussed above.

Realized Losses on Investments.  Net realized gains in 2017 resulted primarily from a gain of $1.1 million recognized on the sale of a real estate holding reduced by impairments. Net realized investment losses recorded from OTTI on both fixed maturity and equity securities totaling $0.2 million and $4.3 million, in 2017 and 2016. The OTTI in 2016 was somewhat offset by realized investment gains on sales of fixed maturity securities in our available-for-sale portfolio and sales of equity securities.



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Realized investment gains (losses) are as follows.
 
Years Ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Realized investment gains (losses):
 
 
 
 
 
Sales, calls and maturities
 
 
 
 
 
Fixed maturities
$
(506
)
 
2,024

 
(111
)
Equity securities
121

 
303

 
37

Real estate
1,110

 

 

Net realized investment gains (losses)
725

 
2,327

 
(74
)
Other-than-temporary impairments ("OTTI"):
 

 
 

 
 

Fixed maturities

 
(3,970
)
 
(2,998
)
Equity securities
(207
)
 
(342
)
 
(2,387
)
Realized losses on OTTI
(207
)
 
(4,312
)
 
(5,385
)
Net realized investment gains (losses)
$
518

 
(1,985
)
 
(5,459
)
 
Benefits and Expenses
 
Years Ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Benefits and expenses:
 
 
 
 
 
Insurance benefits paid or provided:
 
 
 
 
 
Claims and surrenders
$
82,905

 
81,367

 
78,879

Increase in future policy benefit reserves
76,029

 
75,881

 
77,060

Policyholders' dividends
6,268

 
6,832

 
10,747

Total insurance benefits paid or provided
165,202

 
164,080

 
166,686

Commissions
41,324

 
44,641

 
43,625

Other general expenses
46,388

 
33,356

 
33,287

Capitalization of deferred policy acquisition costs
(29,120
)
 
(32,732
)
 
(31,104
)
Amortization of deferred policy acquisition costs
29,690

 
28,515

 
23,400

Amortization of cost of customer relationships acquired
2,129

 
2,063

 
2,317

Total benefits and expenses
$
255,613

 
239,923

 
238,211

 


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Claims and Surrenders.  As noted in the table below, claims, benefits and surrenders increased from $81.4 million in 2016 to $82.9 million in 2017.
 
 
Years Ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Death claims
$
22,773

 
23,104

 
24,638

Surrender expenses
37,192

 
33,686

 
31,682

Endowment benefits
15,134

 
16,173

 
16,273

Matured endowments
2,882

 
3,392

 
1,773

Property claims
1,744

 
1,941

 
1,689

Accident and health benefits
310

 
462

 
388

Other policy benefits
2,870

 
2,609

 
2,436

Total claims and surrenders
$
82,905

 
81,367

 
78,879


The Company monitors death claims based upon expectations.  These values may routinely fluctuate from year to year.

Policy surrenders increased 10.4% in 2017 from 2016 and 6.3% from 2015 to 2016, or 0.8% and 0.7% of direct ordinary whole life insurance in force for 2017 and 2016, respectively.  The increase in surrender expense is primarily related to our international business and is expected to increase over time due to the aging of this block of business. Our premium persistency rates have remained consistent for 2017 and 2016.  A significant portion of surrenders relates to policies that have been in force over fifteen years and no longer have a surrender charge associated with them.  Total direct insurance in force reported in 2017 was $5.0 billion and was consistent with 2016 and 2015.

Endowment benefits decreased slightly in 2017 compared to 2016 amounts. We have a series of international policies that carry an immediate endowment benefit of an amount selected by the policy owner.  These benefits have been popular in the Pacific Rim and Latin America, where the Company has experienced increased interest in our guaranteed products in recent years.  Annual guaranteed endowments are factored into the premium, and, as such, the increase or decrease is expected to have little impact on expected profitability.
  
Matured endowments decreased in the current year after increasing in 2016 and 2015. We expect this increasing trend to continue as this block of business increases, persists and policies begin to reach maturity.

Property claims decreased 10% to approximately $1.7 million in 2017 compared with the amount reported for 2016 due to a decrease in weather-related claims.

Other policy benefits resulted primarily from interest paid on premium deposits and policy benefit accumulations and increased as these policy liabilities also increased.

Increase in Future Policy Benefit Reserves.  The change in future policy benefit reserves has increased in 2017 by 0.2% and decrease in 2016 by 1.5%. The 2016 decrease was mainly due to higher surrender activity recorded when compared to the prior year. Changes in future policy benefit reserves are largely driven by policyholder activity (e.g. premiums, surrenders, etc.)

Policyholder Dividends.  The Company issues long duration participating policies in our life segment to foreign residents that are expected to pay dividends to policyholders based upon actual experience. Initially, policyholder dividend scales are factored into the guaranteed premiums at the time the product is developed, based on expected future experience and desired profit goals. As actual and expected experience develops over time, it can become necessary to adjust dividends, as we did at the end of 2016, in order to maintain our original expected level of long term product profitability. Policyholders' dividends decreased 8.3% in 2017 compared to 2016, and 36.4% in 2016 compared to 2015 or $0.6 million and $3.9 million, respectively, due to the dividend rate actions that we took at the end of 2016.



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Commissions.  Commission expense fluctuates in a direct relationship to new and renewal insurance premiums and has decreased 7.4% in 2017 compared to 2016 as first year premium revenues, on which higher commission rates are paid, declined in the life segment while renewal premiums were up 2.7%.

Other General Expenses.  Total general expenses increased 39.1% on a consolidated basis in 2017 due primarily to increased legal, consulting and audit fees, as well as higher salaries, bonuses and related employee benefits paid to top executives. We also have $4.6 million of expense in the current year due to the write-off of our home service goodwill. Total general expenses increased 0.2% on a consolidated basis in 2016 due primarily to the tax compliance issue we recognized in 2014. In 2015, we recorded an additional $3.4 million of expense related to this tax compliance issue.

We perform an expense study on an annual basis, utilizing an enterprise-wide time study, and we adjust cost allocations among entities as needed based upon this review.  Any allocation changes are reflected in the segment operations, but do not impact total expenses.

Deferred Policy Acquisition Costs.  Capitalized DAC were $29.1 million, $32.7 million and $31.1 million in 2017, 2016 and 2015.  These costs will vary based upon successful efforts related to newly issued policies and renewal business.  Significantly lower amounts are capitalized related to renewal business in correlation with the lower commissions paid on that business compared to first year business which have higher commission rates.  In addition, the prolonged low interest rate environment impacted the assumptions used in the development of the DAC asset for new policies issued.

Amortization of DAC totaled $29.7 million, $28.5 million and $23.4 million in 2017, 2016 and 2015 primarily due to the higher surrender activity, including early duration elections to convert existing policies to reduced paid up ("RPU") or extended term insurance ("ETI") status in 2017 and 2016. There are higher deferred acquisition costs associated with early duration conversions to RPU or ETI, which, when converted, increases amortization expense. Amortization of deferred policy acquisition costs is impacted by persistency and the higher level of surrenders is impacting our amortization.
 
Federal Income Tax.  Federal income tax expense was $35.1 million, $3.5 million and $1.2 million in 2017, 2016 and 2015, respectively, resulting in effective tax rates of (1,176.9)%, 64.1% and (61.8)%, respectively.  The significant changes in rates noted are the result of the New Tax Act enacted at the end of 2017 and the tax compliance issue we identified in 2014 which impacted our effective tax rates in each year as these costs are not deductible for tax purposes. Additionally, the Company recorded a tax expense in each year for an uncertain tax position that is affecting the tax rates. Differences between our effective tax rate and the statutory tax rate result from income and expense items that are treated differently for financial reporting and tax purposes.

Segment Operations

Our business is comprised of two operating business segments and Other Non-insurance Operations
as detailed below.

Life Insurance
Home Service Insurance

Our insurance operations are the primary focus of the Company, as those segments generate the majority of our income.  The amount of insurance, number of policies, and average face amounts of policies issued during the periods indicated are shown below.

 
Years Ended December 31,
 
2017
 
2016
 
Amount of
Insurance
Issued
 
Number of
Policies
Issued
 
Average Policy
Face Amount
Issued
 
Amount of
Insurance
Issued
 
Number of
Policies
Issued
 
Average Policy
Face Amount
Issued
Life
$
302,571,460

 
5,296

 
$
57,132

 
$
389,125,834

 
6,632

 
$
58,674

Home Service
182,144,245

 
26,762

 
6,806

 
178,485,493

 
26,847

 
6,648

 


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These segments are reported in accordance with U.S. GAAP.  The Company evaluates profit and loss performance based on net income before federal income taxes.

 
Income (Loss) Before Federal Income Taxes
 
Years Ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Segments:
 
 
 
 
 
Life Insurance
$
5,394

 
5,391

 
(4,772
)
Home Service Insurance
(5,599
)
 
2,339

 
4,538

Total Segments
(205
)
 
7,730

 
(234
)
Other Non-Insurance Operations
(2,781
)
 
(2,247
)
 
(1,709
)
Total
$
(2,986
)
 
5,483

 
(1,943
)

Life Insurance

Our Life Insurance segment primarily issues ordinary whole life insurance and endowment policies in U.S. dollar-denominated amounts to foreign residents in more than 30 countries through approximately 1,244 independent marketing consultants, and domestically through over 36 independent marketing firms and consultants throughout the United States.

 
Years Ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Revenue:
 
 
 
 
 
Premiums
$
150,708

 
151,195

 
147,832

Net investment income
38,578

 
33,350

 
30,206

Realized investment losses, net
(461
)
 
(1,685
)
 
(3,873
)
Other income
1,061

 
882

 
1,008

Total revenue
189,886

 
183,742

 
175,173

Benefits and expenses:
 

 
 

 
 

Insurance benefits paid or provided:
 

 
 

 
 

Claims and surrenders
60,393

 
58,440

 
55,912

Increase in future policy benefit reserves
70,783

 
71,373

 
73,259

Policyholders' dividends
6,226

 
6,774

 
10,695

Total insurance benefits paid or provided
137,402

 
136,587

 
139,866

Commissions
25,760

 
29,235

 
28,336

Other general expenses
18,597

 
14,284

 
16,345

Capitalization of deferred policy acquisition costs
(23,157
)
 
(26,742
)
 
(25,268
)
Amortization of deferred policy acquisition costs
25,295

 
24,428

 
20,025

Amortization of cost of customer relationships acquired
595

 
559

 
641

Total benefits and expenses
184,492

 
178,351

 
179,945

Income (loss) before federal income tax expense
$
5,394

 
5,391

 
(4,772
)
 
Premiums.  Premium revenues decreased in 2017 compared to 2016  as first year premiums decreased 18.8% and 0.5% in 2017 and 2016, respectively. Premium revenues increased in 2016 compared to 2015, due primarily to higher international renewal premiums, which have experienced strong persistency as this block of insurance ages. In 2016, we cut dividend rates to make our products more profitable. In 2017, to increase profitability, we introduced a set of repriced products in our international markets


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that are more expensive policies for our customers and likely negatively impacted our new sales. In addition, Venezuela, which has historically been one of our top markets, has experienced economic and social turmoil, which has negatively impacted our sales in the country, decreasing 10% from 2016 to 2017. Sales from Colombia, Taiwan and Ecuador represented the majority of the new business premium increases.

Life Insurance premium breakout is detailed below.

 
Years Ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Premiums:
 
 
 
 
 
First year
$
17,403

 
21,434

 
21,541

Renewal
133,305

 
129,761

 
126,291

Total premium
$
150,708

 
151,195

 
147,832


Endowment sales represent a significant portion of new business sales internationally.  In addition, most of our life insurance policies contain a policy loan provision, which allows the policyholder to use their accumulated cash value of a policy to pay premiums.  These accumulated cash values can also be taken as a cash loan from the policy at the request of the policyholder and are secured by the policy values. The policy loan asset balance increased 10.6% year over year and remains at the same approximate ratio to life reserves as noted in prior years.

Endowment sales totaled approximately $13.3 million, $16.5 million and $16.4 million, representing approximately 76.4%, 77.0% and 76.1% of total new first year premiums in 2017, 2016, and 2015, respectively.

The following table sets forth, by country, our direct premiums from our international life insurance business for the periods indicated. Our international business and premium collections could be impacted by future changes relative to laws, regulations or economic events in the countries from which we accept applications.

 
Years ended December 31,
 
2017
 
2016
 
2015
 
(In thousands, except for %)
Country
 
 
 
 
 
 
 
 
 
 
 
Colombia
$
29,200

 
20.0
%
 
$
29,643

 
20.2
%
 
$
27,589

 
19.3
%
Venezuela
27,997

 
19.2

 
31,107

 
21.2

 
31,948

 
22.4

Taiwan
19,535

 
13.4

 
18,590

 
12.7

 
18,031

 
12.6

Ecuador
16,440

 
11.3

 
15,456

 
10.5

 
15,527

 
10.9

Brazil
11,088

 
7.6

 
9,856

 
6.7

 
8,960

 
6.3

Other Non-U.S.
41,714

 
28.5

 
41,992

 
28.7

 
40,529

 
28.5

Total
$
145,974

 
100.0
%
 
$
146,644

 
100.0
%
 
$
142,584

 
100.0
%
 
We continue to report strong first year and renewal premiums in our top producing countries (other than Venezuela) as noted above; however, this business is dependent on our clients having access to U.S. dollars. Our international business and premium collections could be impacted by our inability to comply with current or future foreign laws or regulations applicable to the Company or our independent consultants in the countries from which we accept applications as well as by marketing or operational changes made by the Company to comply with those laws or regulations. Our international business may also be affected by economic or other events in foreign countries in which our policies are marketed. Venezuela, for example, is continuing to experience civil unrest due to local demonstrations against crime, corruption and soaring inflation. See "Item 1A. Risk Factors" for additional information.


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The following table sets forth our direct premiums by state from our domestic business for the periods indicated.

 
Years ended December 31,
 
2017
 
2016
 
2015
 
(In thousands, except for %)
State
 
 
 
 
 
 
 
 
 
 
 
Texas
$
2,096

 
30.3
%
 
$
2,236

 
32.5
%
 
$
2,460

 
34.2
%
Indiana
1,198

 
17.3

 
1,211

 
17.6

 
1,372

 
19.1

Florida
802

 
11.6

 
708

 
10.3

 
685

 
9.5

Missouri
444

 
6.4

 
457

 
6.6

 
452

 
6.3

Kentucky
308

 
4.5

 
391

 
5.7

 
443

 
6.2

Other States
2,061

 
29.9

 
1,887

 
27.3

 
1,783

 
24.7

Total
$
6,909

 
100.0
%
 
$
6,890

 
100.0
%
 
$
7,195

 
100.0
%
 
We discontinued sales of the majority of our domestic products in 2017 while we reevaluate our domestic life strategy and therefore the majority of the premium recorded in 2017 is related to renewal business.

Net Investment Income.  Net investment income has increased due to continued growth in average invested assets even though the annual yield has increased 5 basis points in this segment from 2016, as discussed in the Consolidated Results of Operations above.

 
For the Years Ended December 31,
 
2017
 
2016
 
2015
 
(In thousands, except for %)
Net investment income
$
38,578

 
33,350

 
30,206

Average invested assets, at amortized cost
890,705

 
779,592

 
684,590

Annualized yield on average invested assets
4.33
%
 
4.28
%
 
4.41
%

Realized Investment Losses, Net.  In 2017, 2016 and 2015, this segment recognized losses on other-than-temporary impairments totaling $13,500, $2.3 million and $3.8 million, respectively, related to bond and mutual fund holdings.

Claims and Surrenders. A breakout of claims and surrender benefits is detailed below.

 
For the Years Ended December 31,
 
2017
 
2016
 
2015

(In thousands)
Death claims
$
5,530

 
5,886

 
6,843

Surrender expenses
34,275

 
30,502

 
28,767

Endowment benefits
15,117

 
16,160

 
16,256

Matured endowments
2,364

 
2,937

 
1,304

Accident and health benefits
253

 
365

 
325

Other policy benefits
2,854

 
2,590

 
2,417

Total claims and surrenders
$
60,393

 
58,440

 
55,912


Death claims expense decreased 6.0% in 2017 compared to 2016 and decreased 14.0% in 2016 compared to 2015. No unusual trends have been noted in our claims experience. Mortality experience is closely monitored by the Company as a key performance indicator and these amounts were within expected levels.


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We noted increases in surrender expense over the last several years which is primarily related to our international business and is expected to increase over time due to the aging of this block of business.  The majority of policy surrender benefits paid is attributable to our international business and historically was related to policies that have been in force over fifteen years, when surrender charges are no longer applicable. However, in 2017 and 2016, the increased surrender activity is also in the earlier durations (years 1-15), which still have surrender charges. We are seeing various reasons for individuals surrendering their policies, including the sustained slow world-wide economy, individuals simply needing their money and former independent consultants moving business to other insurance carriers.

Endowment benefit expense results from the election by policyholders of a product feature that provides an annual benefit.  This is a fixed benefit over the life of the contract, and this expense will increase with new sales and improved persistency.

Matured endowments decreased in the current year after increasing in 2016 and 2015. We expect this increasing trend to continue as this block of business increases, persists and policies begin to reach maturity.

Other policy benefits resulted primarily from interest paid on premium deposits and policy benefit accumulations and increased as these policy liabilities also increased.

Increase in Future Policy Benefit Reserves.  Policy benefit reserves in 2017 decreased compared to the same period in 2016, primarily as a result of the higher surrenders and the lower new sales as noted above.

Policyholder Dividends.  Policyholders' dividends decreased 8.1% and 36.7% or $0.5 million and $3.9 million respectively in 2017 and 2016, due to the dividend rate actions taken by us at the end of 2016 to improve our product profitability.   The Company issues long duration participating policies to foreign residents that are expected to pay dividends to policyholders based upon actual experience.  The life company boards approve any dividends on an annual basis and may change the dividend rates as needed for business purposes. Policyholder dividends are factored into the premiums at the time the product is developed and therefore have no impact on expected profitability.

Capitalization and Amortization of Deferred Policy Acquisition Costs.  Capitalized costs decreased, as commission-related costs have decreased in the current year compared to 2016 based upon first year and renewal sales levels.  Amortization of DAC increased in the current year by 3.5% from 2016 as we experienced increased surrender activity in the current year, including early duration elections to convert to reduced paid up ("RPU") or extended term insurance ("ETI") in 2017 and 2016. There are higher deferred acquisition costs associated with early duration conversions to RPU or ETI, which, when converted, increases amortization expense. Amortization of deferred policy acquisition costs is impacted by persistency and the higher level of surrenders is impacting our amortization.
  
Commissions.  Commission expense increases or decreases are directly related to increases or decreases in premiums.  First year policy premiums pay a higher commission rate than renewal policy premiums.

Other General Expenses.  Expenses increased in the current year 30.2% to $18.6 million in 2017 compared to $14.3 million in 2016, due primarily to increased legal, consulting and audit fees, as well as higher salaries, bonuses and related employee benefits paid to top executives. The expenses are allocated by segment, based upon an annual expense study performed by the Company.


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Home Service Insurance

Our Home Service Insurance segment provides pre-need and final expense ordinary life insurance and annuities to middle and lower income individuals primarily in Louisiana, Mississippi and Arkansas.  Our policies in this segment are sold and serviced through funeral homes and a home service marketing distribution system utilizing over 650 employees and independent agents.
 
 
Years Ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Revenue:
 
 
 
 
 
Premiums
$
47,012

 
46,681

 
46,648

Net investment income
13,132

 
13,705

 
14,063

Realized investment gains (losses), net
979

 
(300
)
 
(1,586
)
Other income
3

 
5

 
86

Total revenue
61,126

 
60,091

 
59,211

Benefits and expenses:
 

 
 

 
 

Insurance benefits paid or provided:
 
 
 

 
 

Claims and surrenders
22,512

 
22,927

 
22,967

Increase in future policy benefit reserves
5,246

 
4,508

 
3,801

Policyholders' dividends
42

 
58

 
52

Total insurance benefits paid or provided
27,800

 
27,493

 
26,820

Commissions
15,564

 
15,406

 
15,289

Other general expenses
23,395

 
15,252

 
13,349

Capitalization of deferred policy acquisition costs
(5,963
)
 
(5,990
)
 
(5,836
)
Amortization of deferred policy acquisition costs
4,395

 
4,087

 
3,375

Amortization of cost of customer relationships acquired
1,534

 
1,504

 
1,676

Total benefits and expenses
66,725

 
57,752

 
54,673

Income (loss) before federal income tax expense
$
(5,599
)
 
2,339

 
4,538

 
Premiums.  The premiums in this segment increased in 2017 compared to 2016, as renewal premiums and first year premiums increased. There was no real growth in new business in 2016 compared to 2015.

The following table sets forth our direct premiums by state for the periods indicated.

 
Years ended December 31,
 
2017
 
2016
 
2015
 
(In thousands, except for %)
State
 
 
 
 
 
 
 
 
 
 
 
Louisiana
$
42,837

 
89.6
%
 
$
42,605

 
89.6
%
 
$
42,537

 
89.4
%
Mississippi
2,369

 
5.0

 
2,450

 
5.2

 
2,564

 
5.4

Arkansas
1,716

 
3.6

 
1,602

 
3.4

 
1,585

 
3.3

Other States
906

 
1.8

 
883

 
1.8

 
871

 
1.9

Total
$
47,828

 
100.0
%
 
$
47,540

 
100.0
%
 
$
47,557

 
100.0
%
 
Net Investment Income.  Net investment income decreased in 2017 as our average invested assets decreased as did the overall portfolio yield by 13 basis points from 2016 as higher yielding securities matured and lower rate securities are purchased in the current interest rate environment.



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Net investment income for our home service insurance segment is summarized as follows:

 
For the Years Ended December 31,
 
2017
 
2016
 
2015
 
(In thousands, except for %)
Net investment income
$
13,132

 
13,705

 
14,063

Average invested assets, at amortized cost
289,634

 
294,132

 
300,174

Annualized yield on average invested assets
4.53
%
 
4.66
%
 
4.68
%

Realized Investment Gains (Losses), Net.  A gain of $1.1 million was recognized on the sale of real estate property in the current year. In 2017, 2016 and 2015, this segment recognized losses on other-than-temporary impairments totaling $0.2 million, $2.0 million and $1.6 million, respectively, related to bond and mutual fund holdings.

Claims and Surrenders.  A breakout of claims and surrender benefits is detailed below.

 
For the Years Ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Death claims
$
17,243

 
17,218

 
17,794

Surrender expenses
2,917

 
3,184

 
2,915

Endowment benefits
17

 
13

 
17

Matured endowments
518

 
455

 
469

Property claims
1,744

 
1,941

 
1,689

Accident and health benefits
56

 
98

 
63

Other policy benefits
17

 
18

 
20

Total claims and surrenders
$
22,512

 
22,927

 
22,967


Death claims expense was relatively flat in 2017 compared to 2016, after decreasing in 2016 from 2015. Death claims can fluctuate from year to year. Mortality experience is closely monitored by the Company as a key performance indicator and these amounts were within expected levels.

Surrender expenses are consistent with actuarial expectations.

Property claims decreased in 2017 compared to 2016 related to reported weather claims. The large increase in 2016 was primarily due to tornado activity in Louisiana earlier in the year and high winds that accompanied the severe flooding in Louisiana.

Increase in Future Policy Benefit Reserves.  The change in reserves increase is related to the increase in current year sales.

Commissions.  Commission expense was comparable for all three periods presented based upon fluctuations in premiums collected.

Other General Expenses.  Expenses increased 53.4% due primarily to increased company-allocated expenses based upon our annual time study and related to legal, consulting and audit fees, as well as higher salaries, bonuses and related employee benefits paid to top executives. Expenses are allocated by segment based upon an annual expense study performed by the Company. We recorded expenses in 2017 related to the write-off of our Home Service goodwill value of $4.6 million. The 2017 expenses related to the IRC tax compliance issue for life and annuity insurance remediation expense remained flat compared to the 2016 expense, while in 2016 the expense decreased $1.7 million due to further refinement of our estimates.

Capitalization and Amortization of DAC.  DAC capitalization is directly correlated to fluctuations in first year commissions.  Amortization of DAC increased from 2016 to 2017 by 7.5% and by 21.1% from 2015 to 2016.  This increase in


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2016 was primarily due to an increase in surrenders, although both 2016 and 2017 increases reflect the impact of updated annual U.S. GAAP assumptions as well. We monitor lapse rates as a key component of our insurance operations.   

Other Non-Insurance Operations

This operating unit represents the administrative support entities to the insurance operations whose revenues are primarily intercompany and have been eliminated in consolidation under U.S. GAAP, which typically results in a segment loss.

Investments

Financial stability and capital preservation are important investment considerations for the Company.  A primary investment goal is the conservation of assets due to the long-term nature of a significant portion of our liabilities.  The administration of our investment portfolios is handled internally, pursuant to board-approved investment guidelines, with all trading activity approved by a committee of each entity’s respective board of directors.  The guidelines used require that securities are of high quality and investment grade.  State insurance statutes prescribe the quality and percentage of the various types of investments that may be made by insurance companies and generally permit investment in qualified state, municipal, federal and foreign government obligations, high quality corporate bonds, preferred and common stock, mortgage loans and real estate within certain specified percentages.  The assets selected are generally intended to mature in accordance with the average maturity of the insurance products and to provide the cash flow for our insurance company subsidiaries to meet their respective policyholder obligations. Due to the prolonged low interest rate environment, we have intentionally shortened the duration of our asset portfolio to capitalize on new investment purchases as interest rates rise. As rates rise, we plan to extend assets durations and increase investment yields.

The following table shows the carrying value of our investments by investment category and cash and cash equivalents, and the percentage of each to total invested assets.

 
December 31, 2017
 
December 31, 2016
 
Carrying
Value
 
% of Total
Carrying Value
 
Carrying
Value
 
% of Total
Carrying Value
 
(In thousands, except for %)
Fixed maturity securities:
 
 
 
 
 
 
 
U.S. Treasury and U.S. Government-sponsored enterprises
$
16,304

 
1.2
%
 
$
22,695

 
1.8
%
Corporate
409,610

 
30.3

 
306,134

 
24.3

Municipal bonds (1)
780,557

 
57.7

 
797,240

 
63.4

Mortgage-backed (2)
1,978

 
0.1

 
2,477

 
0.2

Foreign governments
121

 

 
126

 

Total fixed maturity securities
1,208,570

 
89.3

 
1,128,672

 
89.7

Short-term investments

 

 
508

 

Cash and cash equivalents
46,064

 
3.4

 
35,510

 
2.8

Other investments:
 

 
 
 
 

 
 
Policy loans
73,735

 
5.5

 
66,672

 
5.3

Equity securities
16,164

 
1.2

 
18,159

 
1.5

Mortgage loans
195

 

 
232

 

Real estate and other long-term investments
7,452

 
0.6

 
7,896

 
0.7

Total cash, cash equivalents and investments
$
1,352,180

 
100.0
%
 
$
1,257,649

 
100.0
%
(1) Includes $244.3 million and $273.4 million of securities guaranteed by third parties for the years ended December 31, 2017 and 2016, respectively.
(2) Includes $1.8 million and $2.2 million of U.S. Government agencies and government-sponsored enterprise for the years ended December 31, 2017 and 2016, respectively.

The Company has increased investments in corporate fixed maturity securities as municipal fixed maturity securities matured in the current year.



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At December 31, 2017, investments in fixed maturity and equity securities were 90.5% of our total cash, cash equivalents and investments.  All of our fixed maturities were classified as either available-for-sale or held-to-maturity securities at December 31, 2017 and 2016.  We had no fixed maturity or equity securities that were classified as trading securities at December 31, 2017 or 2016.

The following table shows investment yields by segment operations as of December 31 for each year presented.
 
 
 
Business Segment
Year
 
Life
Insurance
 
Home
Service
 
Consolidated
2017
 
4.33
%
 
4.53
%
 
4.31
%
2016
 
4.28
%
 
4.66
%
 
4.28
%
2015
 
4.41
%
 
4.68
%
 
4.38
%

Yields on investment assets vary between segment operations due to different portfolio mixes and durations in the segments.  The life segment previously invested more in U.S. Government securities, however over the past few years it has invested in municipal and corporate issuers and is now more similar to the home service segment which has had concentrations primarily in the municipal and corporate sectors.  

Credit ratings reported for the periods indicated are assigned by a Nationally Recognized Statistical Rating Organization ("NRSRO") such as Moody’s Investors Service, Standard & Poor’s and Fitch Ratings.  A credit rating assigned by a NRSRO is a quality based rating, with AAA representing the highest quality and D the lowest, with BBB and above being considered investment grade.  In addition, the Company may use credit ratings of the National Association of Insurance Commissioners ("NAIC") Securities Valuation Office ("SVO") as assigned, if there is no NRSRO rating.  Securities rated by the SVO are grouped in the equivalent NRSRO category as stated by the SVO and securities that are not rated by a NRSRO are included in the "other" category.

The following table shows the distribution of the credit ratings of our portfolio of fixed maturity securities by carrying value.

 
December 31, 2017
 
December 31, 2016
 
Carrying
Value
 
% of Total
Carrying Value
 
Carrying
Value
 
% of Total
Carrying Value
 
(In thousands, except for %)
AAA
$
93,911

 
7.8
%
 
$
88,853

 
7.9
%
AA
488,675

 
40.4

 
554,211

 
49.1

A
325,476

 
27.0

 
238,350

 
21.2

BBB
266,461

 
22.0

 
215,499

 
19.1

BB and other
34,047

 
2.8

 
31,759

 
2.7

Totals
$
1,208,570

 
100.0
%
 
$
1,128,672

 
100.0
%

The Company made new investments in A and BBB rated corporate bonds during 2017.  Non-investment grade securities are the result of downgrades of issuers or securities acquired during acquisitions of companies, as the Company does not purchase below investment grade securities.

As of December 31, 2017, the Company held municipal fixed maturity securities that include third party guarantees.  Detailed below is a presentation by NRSRO rating of our municipal holdings by funding type.
 


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Municipal fixed maturity securities shown including third party guarantees

 
December 31, 2017
 
General Obligation
 
Special Revenue
 
Other
 
Total
 
% Based on
Amortized
Cost
 
Fair
Value
 
Amortized
Cost
 
Fair
Value
 
Amortized
Cost
 
Fair
Value
 
Amortized
Cost
 
Fair
Value
 
Amortized
Cost
 
 
(In thousands, except for %)
AAA
$
58,974

 
57,134

 
32,658

 
31,978

 

 

 
91,632

 
89,112

 
11.7
%
AA
169,760

 
165,097

 
267,102

 
259,566

 
24,570

 
23,604

 
461,432

 
448,267

 
58.7

A
25,955

 
25,521

 
158,969

 
151,185

 
12,485

 
11,780

 
197,409

 
188,486

 
24.7

BBB
7,428

 
7,602

 
22,038

 
21,718

 
1,995

 
2,014

 
31,461

 
31,334

 
4.1

BB and other
3,403

 
3,689

 
2,176

 
2,702

 

 

 
5,579

 
6,391

 
0.8

Total
$
265,520

 
259,043

 
482,943

 
467,149

 
39,050

 
37,398

 
787,513

 
763,590

 
100.0
%

Municipal fixed maturity securities shown excluding third party guarantees
 
 
December 31, 2017
 
General Obligation
 
Special Revenue
 
Other
 
Total
 
% Based on
Amortized
Cost
 
Fair
Value
 
Amortized
Cost
 
Fair
Value
 
Amortized
Cost
 
Fair
Value
 
Amortized
Cost
 
Fair
Value
 
Amortized
Cost
 
 
(In thousands, except for %)
AAA
$
24,012

 
23,687

 
29,958

 
29,439

 

 

 
53,970

 
53,126

 
7.0
%
AA
156,870

 
152,548

 
196,731

 
191,553

 
16,667

 
15,780

 
370,268

 
359,881

 
47.2

A
47,556

 
46,722

 
191,794

 
182,679

 
15,249

 
14,503

 
254,599

 
243,904

 
31.9

BBB
12,495

 
12,477

 
34,365

 
33,933

 
1,995

 
2,014

 
48,855

 
48,424

 
6.3

BB and other
24,587

 
23,609

 
30,095

 
29,545

 
5,139

 
5,101

 
59,821

 
58,255

 
7.6

Total
$
265,520

 
259,043

 
482,943

 
467,149

 
39,050

 
37,398

 
787,513

 
763,590

 
100.0
%
 
The Company held investments in special revenue bonds that were greater than 10% of fair value based upon the Company's portfolio of fixed maturity securities at December 31, 2017, as shown in the table below.

Bond Issue Activity
 
Fair
Value
 
Amortized Cost
 
% of Total Fair Value
 
 
(In thousands)
 
 
Utilities
 
$
159,716

 
152,816

 
20.3
%
Education
 
113,645

 
109,187

 
14.4
%
General Obligations
 
84,164

 
81,883

 
10.7
%



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The tables below represent the Company’s detailed exposure to municipal holdings in Louisiana, Texas and Florida, which comprise the most significant state concentrations of the total municipal fixed maturity portfolio as of December 31, 2017.

 
December 31, 2017
 
General Obligation
 
Special Revenue
 
Total
 
Fair
Value
 
Amortized
Cost
 
Fair
Value
 
Amortized
Cost
 
Fair
Value
 
Amortized
Cost
 
(In thousands)
Louisiana securities including third party guarantees
 
 
 
 
 
 
 
 
 
 
 
AA
$
7,016

 
6,766

 
13,454

 
13,007

 
20,470

 
19,773

A
5,344

 
5,144

 
6,579

 
6,454

 
11,923

 
11,598

BB and other

 

 
362

 
358

 
362

 
358

Total
$
12,360

 
11,910

 
20,395

 
19,819

 
32,755

 
31,729

 
 
 
 
 
 
 
 
 
 
 
 
Louisiana securities excluding third party guarantees
 

 
 

 
 

 
 

 
 

 
 

AA
$
4,915

 
4,714

 
8,493

 
8,238

 
13,408

 
12,952

A
7,445

 
7,196

 
10,194

 
9,949

 
17,639

 
17,145

BB and other

 

 
1,708

 
1,632

 
1,708

 
1,632

Total
$
12,360

 
11,910

 
20,395

 
19,819

 
32,755

 
31,729

 
The Company invests in municipal securities of issuers in the state of Louisiana and receives a credit that reduces its premium tax liability in that state.  At December 31, 2017, total holdings of municipal securities in Louisiana represented 4.2% of all municipal holdings based upon fair value. 



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 The Company also holds 22.8% of its municipal holdings in Texas issuers.
 
 
December 31, 2017
 
General Obligation
 
Special Revenue
 
Total
 
Fair
Value
 
Amortized
Cost
 
Fair
Value
 
Amortized
Cost
 
Fair
Value
 
Amortized
Cost
 
(In thousands)
Texas securities including third party guarantees
 
 
 
 
 
 
 
 
 
 
 
AAA
$
56,936

 
55,146

 
15,042

 
14,470

 
71,978

 
69,616

AA
52,093

 
51,298

 
30,740

 
29,867

 
82,833

 
81,165

A
200

 
199

 
16,208

 
15,549

 
16,408

 
15,748

BBB

 

 
7,015

 
6,601

 
7,015

 
6,601

BB and other

 

 
1,294

 
1,820

 
1,294

 
1,820

Total
$
109,229

 
106,643

 
70,299

 
68,307

 
179,528

 
174,950

 
 
 
 
 
 
 
 
 
 
 
 
Texas securities excluding third party guarantees
 

 
 

 
 

 
 

 
 

 
 

AAA
$
21,975

 
21,699

 
12,341

 
11,931

 
34,316

 
33,630

AA
78,092

 
76,112

 
21,343

 
20,705

 
99,435

 
96,817

A
8,080

 
7,828

 
25,605

 
24,710

 
33,685

 
32,538

BBB

 

 
7,578

 
7,147

 
7,578

 
7,147

BB and other
1,082

 
1,004

 
3,432

 
3,814

 
4,514

 
4,818

Total
$
109,229

 
106,643

 
70,299

 
68,307

 
179,528

 
174,950




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The Company also holds 12.0% of its municipal holdings in Florida issuers.

 
December 31, 2017
 
General Obligation
 
Special Revenue
 
Other
 
Total
 
Fair
Value
 
Amortized
Cost
 
Fair
Value
 
Amortized
Cost
 
Fair
Value
 
Amortized
Cost
 
Fair
Value
 
Amortized
Cost
 
(In thousands)
Florida securities including third party guarantees
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
AAA
$
524

 
511

 
3,667

 
3,568

 

 

 
4,191

 
4,079

AA

 

 
59,810

 
58,543

 
3,733

 
3,760

 
63,543

 
62,303

A

 

 
14,062

 
13,647

 
12,485

 
11,780

 
26,547

 
25,427

BB and other

 

 

 

 

 

 

 

Total
$
524

 
511

 
77,539

 
75,758

 
16,218

 
15,540

 
94,281

 
91,809

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Florida securities excluding third party guarantees
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
AAA
$
524

 
511

 
3,667

 
3,568

 

 

 
4,191

 
4,079

AA

 

 
49,908

 
48,871

 
3,733

 
3,760

 
53,641

 
52,631

A

 

 
21,434

 
20,902

 
12,485

 
11,780

 
33,919

 
32,682

BB and other

 

 
2,530

 
2,417

 

 

 
2,530

 
2,417

Total
$
524

 
511

 
77,539

 
75,758

 
16,218

 
15,540

 
94,281

 
91,809


There were no other states or individual issuer holdings that represented or exceeded 10% of the total municipal portfolio as of December 31, 2017.

Impairment Considerations Related to Investments in Fixed Maturity and Equity Securities

We evaluate the carrying value of our fixed maturity and equity securities at least quarterly.  The Company monitors all debt and equity securities on an on-going basis relative to changes in credit ratings, market prices, earnings trends and financial performance, in addition to specific region or industry reviews. The assessment of whether impairments have occurred is based on a case-by-case evaluation of underlying reasons for the decline in fair value.  The Company determines other-than-temporary impairment (“OTTI”) by reviewing all relevant evidence related to the specific security issuer as well as the Company's intent to sell the security, or if it is more likely than not that the Company would be required to sell a security before recovery of its amortized cost.

When an OTTI has occurred, the amount of the OTTI recognized in earnings depends on whether the Company intends to sell the security or more likely than not will be required to sell the security before recovery of its amortized cost basis.  If the Company intends to sell the security or more likely than not will be required to sell the security before recovery of its amortized cost basis, an OTTI is recognized in earnings equal to the entire difference between the investment's cost and its fair value at the balance sheet date.  If the Company does not intend to sell the security and it is not more likely than not that the Company is required to sell the security before recovery of its amortized cost basis, the OTTI will be separated into the following:  a) the amount representing the credit loss; and b) the amount related to all other factors.  The amount of the total OTTI related to the credit loss is recognized in earnings.  The amount of the total OTTI related to other factors is recognized in other comprehensive income, net of applicable taxes.  The previous amortized cost basis less the OTTI recognized in earnings becomes the new amortized cost basis of the investment.  The new amortized cost is not adjusted for subsequent recoveries in fair value.



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In 2017 and 2016, the Company recognized losses on other-than-temporary impairments totaling $0.2 million and $4.3 million, respectively, related to bond and mutual fund holdings. In 2015, impairments of $5.4 million were recorded as a result of our OTTI analysis. Based upon our analysis of whether declines in fair value below cost are temporary or other-than-temporary, management believes that our investments in fixed maturity investments at December 31, 2017 were not impaired, and no additional other-than-temporary losses were recorded. Information on realized gains and losses by category, including OTTI, is set forth in our consolidated financial statements, Note 2 - "Investments."

Gross unrealized losses on fixed maturities available-for-sale amounted to $3.1 million as of December 31, 2017 and $9.2 million as of December 31, 2016.  This decrease in gross unrealized losses during 2017 was a result of a decrease in the interest rate environment in the fourth quarter of 2016.  Gross unrealized losses on equity securities were $6,000 as of December 31, 2017 and $0.1 million as of December 31, 2016.  Information on unrealized gains and losses by category is set forth in our consolidated financial statements, Note 2 - "Investments."

Reinsurance

As is customary among insurance companies, our insurance company subsidiaries reinsure with other companies portions of the life insurance risks they underwrite.  A primary purpose of reinsurance agreements is to enable an insurance company to reduce the amount of risk by reinsuring the amount exceeding the maximum amount the insurance company is willing to retain.  Even though a portion of the risk may be reinsured, our insurance company subsidiaries remain liable to perform all the obligations imposed by the policies issued by them and could be liable if their reinsurers were unable to meet their obligations under the reinsurance agreements.

We believe we have established appropriate reinsurance coverage based upon our net retained insured liabilities compared to our surplus.

The effect of reinsurance on premiums is as follows.

 
For the Years Ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Direct premiums
$
200,711

 
201,074

 
197,337

Reinsurance assumed
142

 
151

 
353

Reinsurance ceded
(3,133
)
 
(3,349
)
 
(3,210
)
Net premiums
$
197,720

 
197,876

 
194,480


Our insurance subsidiaries monitor the solvency of their reinsurers in seeking to minimize the risk of loss in the event of default by a reinsurer.  The primary reinsurers of our insurance subsidiaries are large, well-capitalized entities.

The effect of reinsurance on life insurance in force is as follows.

 
For the Years Ended December 31,
 
2017
 
2016
 
2015
 
(In millions)
Direct written life insurance inforce
$
4,968

 
4,998

 
4,958

Reinsurance assumed
6

 
23

 
37

Reinsurance ceded
(504
)
 
(523
)
 
(517
)
Net life insurance inforce
$
4,470

 
4,498

 
4,478


Virtually all of the Company's non-credit accident and health insurance has been reinsured and is administered by Unified Life Insurance Company, an unaffiliated party.  The reinsurance recoverables under this agreement are collateralized by assets held in a trust for the benefit of the reinsured policies.



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The Company monitors the credit ratings of our life and property reinsurers.  The ratings by A.M. Best Company range from B+ (Good) to A+ (Superior).

SPFIC has first and second event catastrophe reinsurance coverage of $10.0 million per event and a retention level of $500,000 per event.  Thus, the first $500,000 of incurred claims and any claims in excess of $10.0 million are SPFIC's responsibility.  The reinsurance premium for first event catastrophe reinsurance was $781,000, $828,000 and $873,000 in 2017, 2016 and 2015, respectively.

Liquidity and Capital Resources

Liquidity refers to a company's ability to generate sufficient cash flows to meet the needs of its operations.  Liquidity is managed on insurance operations to ensure stable and reliable sources of cash flows to meet obligations and is provided by a variety of sources.

Our liquidity requirements are met primarily by funds provided from operations.  Premium deposits and revenues, investment income and investment maturities are the primary sources of funds, while investment purchases, policy benefits, and operating expenses are the primary uses of funds.  We historically have not had to liquidate investments to provide cash flow, and there were no liquidity issues in 2017 or 2016.  Our investments consist of 74.6% of marketable debt securities and 1.2% of equity securities classified as available-for-sale that could be readily converted to cash for liquidity needs.
 
A primary liquidity concern is the risk of an extraordinary level of early policyholder withdrawals.  We include provisions within our insurance policies, such as surrender charges, that help limit and discourage early withdrawals.  Since these contractual withdrawals, as well as the level of surrenders experienced, have been largely consistent with our assumptions in asset liability management, our associated cash outflows historically have not had an adverse impact on our overall liquidity.  Individual life insurance policies are less susceptible to withdrawal than annuity reserves and deposit liabilities because policyholders may incur surrender charges and undergo a new underwriting process in order to obtain a new insurance policy.  Cash flow projections and cash flow tests under various market interest rate scenarios are also performed annually to assist in evaluating liquidity needs and adequacy.  

Our whole life and endowment products provide the policyholder with alternatives once the policy matures. The policyholder can choose to take a lump sum payout or leave the money on deposit at interest with the Company. The Company has a significant amount of endowment products representing approximately 45-49% of total inforce with older contracts sold historically that will begin reaching their maturities over the next several years and policyholder election behavior is not known. If policyholders elect lump sum distributions, the Company could be exposed to liquidity risk in years of high maturities. Meeting these distributions could require the Company to sell securities at inopportune times to pay policyholder withdrawals. Alternatively, if the policyholder were to leave the money on deposit with the Company at interest, our profitability could be impacted if the product guaranteed rate is higher than the current market rate we can earn on our investments. We currently anticipate that available liquidity sources and future cash flows will be adequate to meet our needs for funds, but we will monitor closely our policyholder behavior patterns.

A large portion of our debt security investment portfolio will mature in the next seven years and could be called sooner as we were subject to significant call activity beginning in 2009 due to the declining interest rate environment and we reinvested into shorter durations that are now approaching maturity. We will need to reinvest these maturing funds in the current interest rate environment. Our profitability could be negatively impacted depending on the market rates at the time of reinvestment. This could result in a decrease in our spread between our policy liability crediting rates and our investment earned rates. This could also negatively impact our liquidity.

Cash flows from our insurance operations historically have been sufficient to meet current needs.  Cash flows from operating activities were $93.0 million, $102.3 million and $87.2 million for the years ended December 31, 2017, 2016 and 2015, respectively.  Operating cash flow declined in 2017, due primarily to additional audit fees related to the 2016 audit, internal audit support, higher legal and consulting fees and higher permanent executive salaries and policyholder benefits. We have traditionally also had significant cash flows from both scheduled and unscheduled fixed maturity security calls, maturities, redemptions, and prepayments, which totaled $84.0 million, $70.4 million and $95.6 million in 2017, 2016 and 2015.  These cash flows, for the most part, are reinvested in fixed income securities.  Net cash outflows from investment activity totaled $85.0 million, $152.1 million and $58.0 million for the years ended December 31, 2017, 2016 and 2015, respectively.  The outflows from investing activities for the year ended December 31, 2017, primarily related to the investment of excess cash and cash equivalents generated from operations during 2017 and 2016, in addition to the investment of excess cash held at the end of 2015.  The Company's cash flows from financing activities were $2.5 million in 2017, $2.5 million in 2016 and $3.0 million in 2015.


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See "Parent Company Liquidity and Capital Resources" below for a discussion of additional Parent Company liquidity.

In 2015, we determined that a portion of the life insurance and annuity policies issued by our subsidiary insurance companies failed to qualify for the favorable U.S. federal income tax treatment afforded by Sections 7702 and 72(s) of the Internal Revenue Code ("IRC") of 1986. As a result, we have established a liability reserve of $12.3 million, net of tax for probable liabilities and expenses associated with this tax compliance matter, which represents management’s best estimate and we have disclosed an estimated range related to probable liabilities and expenses of $5.9 million to $48.2 million, net of tax. This estimate and range includes projected toll charges and fees payable to the IRS, as well as estimated increased payout obligations to current and former holders of non-compliant domestic life insurance policies expected to result from remediation of those policies. The amount of our liabilities and expenses depends on a number of uncertainties, including the number of prior tax years for which we may be liable to the IRS, the number of domestic life insurance policies we will be required to remediate, and the methodology applicable to the calculation of the toll charge for non-compliant policies. Given the range of potential outcomes and the significant variables assumed in establishing our estimates, actual amounts incurred may exceed our reserve and also could exceed the high end of our estimated range of liabilities and expenses.

This tax compliance issue impacts our policyholders and their tax liabilities relative to these products that fail 7702 and 72(s) for those that will not be remediated. The exposure related to future sales or products in force is unknown at this time. Policyholders could decide to surrender their policies due to this issue which would subsequently result in higher cash outflows due to an increase in surrender activity.

The NAIC has established minimum capital requirements in the form of RBC.  RBC considers the type of business written by an insurance company, the quality of its assets, and various other aspects of an insurance company's business to develop a minimum level of capital called "Authorized Control Level Risk-based Capital" and compares this level to an adjusted statutory capital that includes capital and surplus as reported under statutory accounting principles, plus certain investment reserves.  Should the ratio of adjusted statutory capital to control level risk-based capital fall below 200%, a series of remedial actions by the affected company would be required.

At December 31, 2017, all of our insurance subsidiaries were above the required minimum RBC levels.

In 2017, Citizens made a $5.0 million capital contribution to CICA Life. In the third quarter of 2017, Citizens contributed $250,000 to CICA Life Ltd. to capitalize a newly formed Bermuda entity, SPLIC contributed $250,000 in capital to MGLIC, and SPLIC declared a dividend payable to CICA of $395,000 which will be paid in 2018.

On November 1, 2016, SPLIC paid a $20.0 million extraordinary dividend to its parent, CICA. The dividend had no impact on the consolidated financial statements of the Company and was used by CICA for general corporate purposes. The dividend was approved by the Louisiana Department of Insurance, SPLIC’s state of domicile. SPLIC’s risk-based capital after the dividend remains is in excess of minimum capital requirements.

In the second quarter of 2016, Citizens, Inc. purchased Class A Common shares from CTI with an approximate fair value of $0.8 million.



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Contractual Obligations and Off-balance Sheet Arrangements

We have committed to the following contractual obligations as of December 31, 2017, with the payments due by the period indicated below:

Contractual Obligation
 
Total
 
Less than 1
Year
 
1 to 3 Years
 
3 to 5 Years
 
More than 5
Years
 
 
(In thousands)
Operating leases
 
$
4,860

 
1,858

 
2,829

 
173

 

Future policy benefit reserves:
 
 
 
 
 
 
 
 
 
 
Life insurance
 
1,133,875

 
10,616

 
41,511

 
56,119

 
1,025,629

Annuities
 
73,688

 
73,458

 
13

 
4

 
213

Accident and health
 
990

 
109

 
525

 
66

 
290

Total future policy benefit reserves
 
1,208,553

 
84,183

 
42,049

 
56,189

 
1,026,132

Policy claims payable:
 
 

 
 

 
 

 
 

 
 

Life insurance
 
7,943

 
7,943

 

 

 

Accident and health
 
166

 
166

 

 

 

Casualty
 
501

 
501

 

 

 

Total policy claims payable
 
8,610

 
8,610

 

 

 

Total purchase obligations
 

 

 

 

 

Total contractual obligations
 
$
1,222,023

 
94,651

 
44,878

 
56,362

 
1,026,132


The payments related to the future policy benefits and policy claims payable reflected in the table above have been projected utilizing assumptions based upon our historical experience and anticipated future experience.

The Company does not have off-balance sheet arrangements at December 31, 2017 and, therefore, does not expect any future effects on the Company's financial condition related to any such arrangements.  We do not utilize special purpose entities as investment vehicles, nor are there any such entities in which we have an investment that engages in speculative activities of any nature, and we do not use such investments to hedge our investment positions.
 
Parent Company Liquidity and Capital Resources

Citizens is a holding company and has had minimal operations of its own.  Our assets consist of the capital stock of our subsidiaries, cash, fixed income securities, mutual funds and investment real estate.  Our cash flows depend primarily upon the availability of statutorily permissible payments, primarily payments under management agreements from our two primary life insurance subsidiaries, CICA and SPLIC.  The ability to make payments is limited by applicable laws and regulations of Colorado, CICA's state of domicile, and Louisiana, SPLIC's state of domicile, which subject insurance operations to significant regulatory restrictions.  These laws and regulations require, among other things, that these insurance subsidiaries maintain minimum solvency requirements and limit the amount of dividends these subsidiaries can pay to the holding company.  We historically have not relied upon dividends from subsidiaries for our cash flow needs.  However, CICA and SPLIC both dividend available funds from time to time in relation to business strategies.  

As of December 31, 2017, Citizens had fixed maturities available for sale of $39.5 million and cash of $23.9 million, which represents additional liquidity for future acquisitions, liquidity support for the life insurance companies and for general corporate purposes.

Additionally, a substantial portion of our international policyholders invest their policy cash dividends and benefits in our Class A common stock through our Stock Investment Plan (the “Plan”).  Once a policyholder elects to participate in the Plan, their policy benefits can be used to purchase Citizens Class A common stock through the Plan in the open market.  In addition, our existing holders of Class A common stock, our employees and our independent consultants are eligible to participate in the Plan.  If fewer policyholders elect to participate in the Plan, or if our international premium collections were to decrease as a result of regulatory or marketing impediments, the trading volume of our Class A common stock may decline from its present levels.


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Critical Accounting Policies

The preparation of financial statements in accordance with U.S. GAAP requires management to make estimates and assumptions that affect reported amounts and related disclosures.  Management considers an accounting estimate to be critical if: (1) it requires assumptions to be made that were uncertain at the time the estimate was made; and (2) changes in the estimate, or different estimates that could have been selected, could have a material effect on our consolidated results of operations or financial condition.  While we believe that our estimates, assumptions and judgments are reasonable, they are based on information presently available.  Actual results may differ significantly.  Additionally, changes in our assumptions, estimates or assessments as a result of unforeseen events or otherwise could have a material impact on our financial position or results of operations.

Management has discussed the development and selection of its critical accounting estimates with the Audit Committee of the Board of Directors, and the Audit Committee has reviewed the disclosure presented below relating to them.  See Note 1 - “Summary of Significant Accounting Policies” of the Company's consolidated financial statements for further information on our critical accounting policies.

Our critical accounting policies are as follows:

Policy Liabilities

Future policy benefit reserves have been computed by the net level premium method with assumptions as to investment yields, dividends on participating business, mortality and withdrawals based upon our experience.  The preparation of financial statements requires management to make estimates and assumptions that affect the reported amount of policy liabilities and the increase in future policy benefit reserves.  Management's judgments and estimates for future policy benefit reserves provide for possible unfavorable deviation.

We continue to use the original assumptions (including a provision for the risk of adverse deviation) in subsequent periods to determine the changes in the liability for future policy benefits (the "lock-in concept”) unless a premium deficiency exists.  Management monitors these assumptions and has determined that a premium deficiency did not exist as of December 31, 2017.  Management believes that our policy liabilities and increase in future policy benefit reserves as of the years ended December 31, 2017, 2016 and 2015 are based upon assumptions, including a provision for the risk of adverse deviation, that do not warrant revision.

Deferred Policy Acquisition Costs

Acquisition costs, consisting of commissions and policy issuance, underwriting and agency expenses that relate to and vary with the successful production of new business, are deferred.  These deferred policy acquisition costs are amortized primarily over the premium-paying period of the policies, using the same assumptions as were used in computing liabilities for future policy benefits.

We utilize the factor method to determine the amount of costs to be capitalized and the ending asset balance.  The factor method is based on the ratio of premium revenue recognized for the policies in force at the end of each reporting period compared to the premium revenue recognized for policies in force at the beginning of the reporting period. The factor method ensures that policies which lapsed or surrendered during the reporting period are no longer included in the deferred policy acquisition costs calculation.  The factor method limits the amount of deferred costs to its estimated realizable value, provided actual experience is comparable to that contemplated in the factors.

Inherent in the capitalization and amortization of deferred policy acquisition costs are certain management judgments about what acquisition costs are deferred, the ending asset balance and the annual amortization.  Approximately 95.0% of our capitalized deferred acquisition costs are attributed to first year and renewal excess commissions.  The remaining 5.0% are attributed to other costs that vary with and are directly related to the successful acquisition of new insurance business.  Those costs generally include costs related to the production, underwriting and issuance of new business.

DAC is subject to recoverability testing at the time of policy issuance and loss recognition testing on an annual basis, or when an event occurs that might require loss recognition testing. If loss recognition or impairment is necessary, DAC would be written off to the extent that anticipated future premiums and investment income is insufficient to cover expected future policy benefits and expenses. Loss recognition testing that considers, among other things, actual experience and projected future experience calculates the available premium (gross premium less the benefit and expense portion of premium) for the next 50 years.  The available


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premium per policy and the deferred policy acquisition costs per policy are then calculated. The deferred policy acquisition costs are then evaluated for recoverability using best estimate assumptions. Management believes that our deferred policy acquisition costs and related amortization for the years ended December 31, 2017, 2016 and 2015 limits the amount of deferred costs to its estimated realizable value.  This belief is based upon the analysis performed on capitalized expenses that vary with and are directly related to the acquisition of new and renewal insurance business, utilization of the factor method and recoverability testing at the time of policy issuance and the annual loss recognition testing.

Cost of Customer Relationships Acquired

Cost of Customer Relationships Acquired ("CCRA") is established when we purchase a block of insurance.  CCRA is amortized primarily over the emerging profit of the related policies using the same assumptions as were used in computing liabilities for future policy benefits.  We utilize various methods to determine the amount of the ending asset balance, including a static model and a dynamic model.  Inherent in the amortization of CCRA are certain management judgments about the ending asset balance and the annual amortization.  The assumptions used are based upon interest, mortality and lapses at the time of purchase.

A recoverability test that considers, among other things, actual experience and projected future experience is performed at least annually.  These annual recoverability tests initially calculate the available premium (gross premium less benefit and expense portion of premium) for the next 50 years.  The CCRA is then evaluated for recoverability utilizing best estimate assumptions.  Management believes our CCRA and related amortization is recoverable for the years ended December 31, 2017, 2016 and 2015.  This belief is based upon the analysis performed on estimated future results of the block and our annual recoverability testing.

Goodwill

Current accounting guidance requires that goodwill balances be reviewed for impairment at least annually or more frequently if events occur or circumstances change that would indicate that a triggering event has occurred.  A reporting unit is defined as an operating segment on one level below an operating segment.  Most of the Company's reporting units, for which goodwill has been allocated, are equivalent to the Company's operating segment, as there is no discrete financial information reviewed and analyzed by management for the separate components of the segment or all of the components of the segment have similar economic characteristics.

The Company historically has performed a goodwill impairment test that follows a multi-step process as defined under current accounting guidance.  An initial review may be performed whereby the assessment is based upon qualitative factors before performing the first test step. In the first step, the fair value of a reporting unit is compared to its carrying value. If the carrying value of a reporting unit exceeds its fair value, the second step of the impairment test is performed for purposes of measuring the impairment. In the second step, the fair value of the reporting unit is allocated to all of the assets and liabilities of the reporting unit to determine an implied goodwill value. If the carrying amount of the reporting unit goodwill exceeds the implied goodwill value, an impairment loss is recognized in an amount equal to that excess.

We elected to early adopt the FASB's issued Accounting Standards Update ("ASU") No. 2017-04, Simplifying the Test for Goodwill Impairment as discussed in Part IV, Note 1 - "Summary of Significant Accounting Policies". This ASU eliminates the step two test as noted above.

Management’s determination of the fair value of each reporting unit incorporates multiple inputs including discounted cash flow calculations based on assumptions that market participants would make in valuing the reporting unit. Other assumptions can include levels of economic capital, future business growth, and earnings projections.

Valuation of Investments in Fixed Maturity and Equity Securities

The evaluation of securities for impairments is a quantitative and qualitative process, which is subject to risks and uncertainties and is intended to determine whether declines in the fair value of investments should be recognized in current period earnings.  The risks and uncertainties include changes in general economic conditions, the issuer's financial condition or future prospects, the effects of changes in interest rates or credit spreads and the expected recovery period.

Based upon current accounting guidance, investment securities must be classified as held-to-maturity, available-for-sale or trading.  Management determines the appropriate classification at the time of purchase.  The classification of securities is significant since it directly impacts the accounting for unrealized gains and losses on securities.  Fixed maturity securities are classified as


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held-to-maturity and carried at amortized cost when management has the positive intent and the Company has the ability to hold the securities to maturity.  Securities not classified as held-to-maturity are classified as available-for-sale and are carried at fair value, with the unrealized holding gains and losses, net of tax, reported in other comprehensive income and do not affect earnings until realized.

The Company evaluates all securities on a quarterly basis, and more frequently when economic conditions warrant additional evaluations, for determining if an OTTI exists pursuant to the accounting guidelines. In evaluating the possible impairment of securities, consideration is given to the length of time and the extent to which the fair value has been less than cost, the financial conditions and near-term prospects of the issuer, and the ability and intent of the Company to retain its investment in the issuer for a period of time sufficient to allow for any anticipated recovery in fair value.  In analyzing an issuer's financial condition, the Company may consider whether the securities are issued by the Federal government or its agencies, by government-sponsored agencies, or whether downgrades by bond rating agencies have occurred, and reviews of the issuer's financial condition.

If management determines that an investment experienced an OTTI, management must then determine the amount of OTTI to be recognized in earnings.  If management does not intend to sell the security and it is more likely than not that the Company will not be required to sell the security before recovery of its amortized cost basis less any current period loss, the OTTI will be separated into the amount representing the credit loss and the amount related to all other factors.  The amount of OTTI related to the credit loss is determined based on the present value of cash flows expected to be collected and is recognized in earnings.  The amount of OTTI related to other factors will be recognized in other comprehensive income, net of applicable taxes.  The previous amortized cost basis less the OTTI recognized in earnings will become the new amortized cost basis of the investment.  If management intends to sell the security or more likely than not will be required to sell the security before recovery of its amortized cost basis less any current period credit loss, the OTTI will be recognized in earnings equal to the entire difference between the investment's amortized cost basis and its fair value at the balance sheet date.  Any recoveries related to the value of these securities are recorded as an unrealized gain (as other comprehensive income (loss) in shareholders' equity) and not recognized in income until the security is ultimately sold.

The Company from time to time may dispose of an impaired security in response to asset/liability management decisions, future market movements, business plan changes, or if the net proceeds can be reinvested at a rate of return that is expected to recover the loss within a reasonable period of time.

Premium Revenue and Related Expenses

Premiums on life and accident and health policies are reported as earned when due or, for short duration contracts, over the contract period on a pro rata basis.  Benefits and expenses are associated with earned premiums so as to result in recognition of profits over the estimated life of the contracts.  This matching is accomplished by means of provisions for future benefits and the capitalization and amortization of deferred policy acquisition costs.

Annuities are accounted for in a manner consistent with accounting for interest bearing financial instruments.  Our primary annuity products do not include fees or other such charges.

Tax Accounting

Deferred tax assets and liabilities are recognized for the estimated future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases. Deferred tax assets and liabilities are measured using enacted tax rates in effect for the year in which those temporary differences are expected to be recovered or settled. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in net income in the period in which the change is enacted.  Given the enactment of the New Tax Act on December 22, 2017, we have re-measured our deferred tax assets and deferred tax liabilities to the new corporate tax rate of 21% which resulted in a $35.7 million tax expense.

Contingencies

An estimated loss from a contingency is accrued and charged to results of operations only if both of the following conditions are met:

1.
Information available prior to the issuance of the financial statements indicates that it is probable (virtual certainty is not required) that an asset has been impaired or a liability incurred as of the date of the financial statements; and


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2.
The amount of the loss can be reasonably estimated.

Reasonable estimation of a possible loss does not require estimating a single amount of the loss. It requires that a loss be accrued if it can be estimated within a range. If an amount within the range is a better estimate than any other amount within the range, that amount is accrued. If no amount within the range is a better estimate than any other amount, the minimum amount in the range is accrued.

A gain contingency is an uncertain situation that will be resolved in the future, possibly resulting in a gain. We do not allow the recognition of a gain contingency prior to settlement of the underlying event. If we were to have a gain contingency, we would disclose it in the notes to the financial statements.

Recent Accounting Pronouncements

See Item 8. "Financial Statements and Supplementary Data," and Note 1 - "Accounting Pronouncements" to the Company's Consolidated Financial Statements.

Item 7A.
QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

General

The nature of our business exposes us to market risk relative to our invested assets and policy liabilities.  Market risk is the risk of loss that may occur when changes in interest rates and public equity prices adversely affect the value of our invested assets.  Interest rate risk is our primary market risk exposure.  Substantial and sustained increases and decreases in market interest rates can affect the fair value of our investments.  The fair value of our fixed maturity portfolio generally increases when interest rates decrease and decreases when interest rates increase.

The following table summarizes net unrealized gains and losses as of the dates indicated.
 
 
December 31, 2017
 
December 31, 2016
 
Amortized
Cost
 
Fair
Value
 
Net
Unrealized
Gains
(Losses)
 
Amortized
Cost
 
Fair
Value
 
Net
Unrealized
Gains
(Losses)
 
(In thousands)
Fixed maturities, available-for-sale
$
935,977

 
974,609

 
38,632

 
860,473

 
881,668

 
21,195

Fixed maturities, held-to-maturity
233,961

 
241,377

 
7,416

 
247,004

 
252,545

 
5,541

Total fixed maturities
$
1,169,938

 
1,215,986

 
46,048

 
1,107,477

 
1,134,213

 
26,736

Total equity securities
$
15,289

 
16,164

 
875

 
17,765

 
18,159

 
394

 
Market Risk Related to Interest Rates

Our exposure to interest rate changes results from our significant holdings of fixed maturity investments, policy loans and mortgage loans on real estate, all of which comprised over 94.8% of our cash and investment portfolio as of December 31, 2017.  These investments are mainly exposed to changes in U.S. Treasury rates.  Our fixed maturities investments include U.S. Government-sponsored enterprises, U.S. Government bonds, securities issued by government agencies, state and municipal bonds, and corporate bonds.  Approximately 64.8% of the fixed maturities we owned at market value on December 31, 2017 are state and political subdivisions which are primarily municipal holdings. These holdings are diversified over several states though approximately 40% of our state and municipal securities are concentrated in three states - Texas, Florida and Louisiana.



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Changes in interest rates typically have a sizable effect on the fair value of our debt and equities securities. The interest rate of the ten-year U.S. Treasury bond decreased to 2.40% at December 31, 2017, from 2.45% at December 31, 2016. Net unrealized gains on fixed maturity securities totaled $46.0 million at December 31, 2017, compared to $26.7 million at December 31, 2016, based upon bond interest rates in relation to the U. S. ten-year Treasury yield.

To manage interest risk, we perform periodic projections of asset and liability cash flows to evaluate the potential sensitivity of our investments and liabilities.  We assess interest rate sensitivity on an annual basis with respect to our fixed maturities investments using hypothetical test scenarios that assume either upward or downward shifts in the prevailing interest rates.  The Company performed an analysis of fair value changes using assumed 100 basis point shifts in interest rates, noting that the fair value of our fixed maturity investment portfolio of $1.2 billion would decrease approximately $9.6 million to a fair value of $1.2 billion upon a 100 basis point increase.  The following table shows the effects on the fair values of our fixed maturity investments based upon these scenarios.

 
Fair Values of Fixed Maturity Investments
 
(100)
 
0
 
+100
 
+200
 
+300
 
(In thousands)
Assumed fair value
$
1,316,890

 
1,215,986

 
1,206,399

 
1,150,063

 
1,085,231


While the test scenarios are for illustrative purposes only and do not reflect our expectations regarding future interest rates or the performance of fixed-income markets, it is a near-term change that illustrates the potential impact of such events.  Due to the composition of our book of insurance business, we believe it is unlikely we would encounter large surrender activity due to an interest rate increase that would force us to dispose of our fixed maturities at a loss.

Our fixed maturity portfolio is exposed to call risk as a significant portion of the current holdings are callable.  A decreasing interest rate environment can result in increased call activity as experienced over the past several years, and an increasing rate environment will likely result in securities being paid at their stated maturity.

There are no fixed maturities or other investments that we classify as trading instruments.  Approximately 80.1% of fixed maturities were held in available-for-sale and 19.9% in held-to-maturity based upon fair value at December 31, 2017.  At December 31, 2017 and 2016, we had no investments in derivative instruments, subprime loans or CDOs (collateralized debt obligations).

Market Risk Related to Equity Prices

Changes in the level or volatility of equity prices affect the value of equity securities we hold as investments.  Our equity investments portfolio represented 1.2% of our total investments at December 31, 2017, with 96.4% invested in diversified equity and bond mutual funds.

Item 8.
FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

Reference is made to the consolidated financial statements, the notes thereto, and the report of our independent registered public accounting firm, as listed on the table of contents.

All other schedules have been omitted as the required information is inapplicable or the information required is presented in the financial statements or the notes thereto filed elsewhere herein.

Item 9.  
CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE

None.
 


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Item 9A.
CONTROLS AND PROCEDURES

(a) Evaluation of Disclosure Controls and Procedures

We maintain disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”)) that are designed to ensure that information required to be disclosed in our reports filed or submitted under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms, and that such information is accumulated and communicated to our management, including our principal executive officer and principal financial officer, to allow timely decisions regarding required disclosures.

Our management, including our principal executive officer, principal financial officer, principal accounting officer and principal operating officer evaluated the effectiveness of our disclosure controls and procedures pursuant to Rules 13a-15(e) and 15d-15(e) under the Exchange Act as of December 31, 2017, the end of the period covered by this Annual Report on form 10-K.   Based on such evaluation, our principal executive officer and principal financial officer concluded that our disclosure controls and procedures were not effective due to the material weaknesses in internal control over financial reporting described below.

(b) Management Report on Internal Control over Financial Reporting

Management is responsible for establishing and maintaining adequate internal control over financial reporting as defined in Exchange Act Rules 13a-15(f) and 15d-15(f).  Management evaluated the design and operating effectiveness of internal control over financial reporting based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission ("COSO 2013").  Based on this evaluation, management has concluded that our internal control over financial reporting as of December 31, 2017 was not effective due to the material weaknesses described below.

A material weakness, as defined in Exchange Act Rule 12b-2, is a deficiency, or combination of deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that a material misstatement of our annual or interim financial statements will not be prevented or detected on a timely basis.

We did not have a sufficient number of competent individuals to design, document, maintain, and execute an appropriate system of controls. In addition, the Company did not provide comprehensive employee training covering COSO 2013 internal control awareness, as required. As a result, we identified control deficiencies in aggregate that constitute material weaknesses in each of the five components of internal control as defined by COSO 2013 (control environment, risk assessment, control activities, information and communication, and monitoring), which resulted in more than a remote likelihood that a material misstatement of our annual or interim financial statements would not be prevented or detected. In part, management identified deficiencies related to its internal staff competency and expertise related to information technology, internal audit, and certain management estimates. As a result of these deficiencies, the Company did not design and maintain effective:

Information technology controls, which includes information security, systems change management and computer operations for systems and applications that are critical to processing financial transactions and capturing and reporting information in the financial reporting process. These ineffective information technology controls contributed to ineffective data validation of spreadsheets and system-generated reports utilized in the preparation of the financial statements and disclosures;
Controls over the accuracy and completeness of spreadsheets and system-generated reports. Management did not assess the operating effectiveness of certain business process or management review controls that were dependent on data utilized in spreadsheets and system generated reports; and
Controls related to monitoring of information provided by third party service providers for the preparation of certain management estimates, including but not limited to the valuation of certain insurance reserves and the computation of income taxes. Management has concluded that the Company’s outsourced service provider policy that governs the data validation controls over data provided to and received from third party service providers and the monitoring, business process and management review controls were not designed with appropriate levels of precision.

Our independent registered public accounting firm, Deloitte & Touche LLP, has issued an attestation report on the effectiveness of our internal control over financial reporting.  The report is included in item 9A(c) of this annual report.


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(c) Attestation Report of Independent Registered Public Accounting Firm

Report of Independent Registered Public Accounting Firm

To the Shareholders and the Board of Directors of Citizens, Inc.
Opinion on Internal Control over Financial Reporting
We have audited the internal control over financial reporting of Citizens, Inc. and consolidated subsidiaries (the “Company”) as of December 31, 2017, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). In our opinion, because of the effect of the material weaknesses identified below on the achievement of the objectives of the control criteria, the Company has not maintained effective internal control over financial reporting as of December 31, 2017, based on criteria established in Internal Control - Integrated Framework (2013) issued by COSO.
We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated financial statements as of and for the year ended December 31, 2017, of the Company and our report dated March 29, 2018, expressed an unqualified opinion on those consolidated financial statements.
Basis for Opinion
The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.
We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.
Definition and Limitations of Internal Control over Financial Reporting
A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.
Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.
Material Weaknesses
A material weakness is a deficiency, or a combination of deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that a material misstatement of the company’s annual or interim financial statements will not be prevented or detected on a timely basis. Management identified material weaknesses in the Company’s overall control environment due to the aggregate effect of multiple deficiencies in internal controls, which affected each of the five components of internal control as defined by COSO (control environment, risk assessment, control activities, information and communication, and monitoring).


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These material weaknesses were considered in determining the nature, timing, and extent of audit tests applied in our audit of the consolidated financial statements as of and for the year ended December 31, 2017, of the Company, and this report does not affect our report on such consolidated financial statements.

/s/ DELOITTE & TOUCHE LLP
Austin, Texas
March 29, 2018


(d) Changes in Internal Control over Financial Reporting

There were no changes in the Company’s internal controls over financial reporting that occurred during the quarter ended December 31, 2017, that have materially affected, or are reasonably likely to materially affect, the Company’s internal controls over financial reporting.

Status of Remediation of the Material Weaknesses in Internal Control over Financial Reporting

During 2017, management initiated the following remediation efforts to address the identified material weaknesses described above and to enhance our competency within certain areas of the financial control environment, though these efforts cannot be considered fully remediated until the applicable remedial controls are designed and operate for a sufficient period of time and management has concluded, through its evaluation, that the following personnel enhancements to the control environment are in place as of December 31, 2017:

Hired experienced executives in key management roles to strengthen the Company's expertise in and execution of its actuarial, accounting and operation functions, including a Chief Actuary, Chief Accounting Officer, and Director of Audit Quality Control and refocused personnel to strengthen management review controls over third party provided data;
Formed an internal control task force consisting of our Chief Financial Officer, Chief Operating Officer, and Director of Audit Quality Control to actively direct, manage and implement our control improvements and material weakness remediation plans;
Enhanced our internal control program and remediation efforts by co-sourcing our internal audit function to an experienced, nationally recognized audit firm. At the direction of management and specifically the internal control task force, the co-sourcing provider will continue to assist the internal control task force to enhance the evaluation of the control environment against the criteria established in COSO 2013. This effort includes, but is not limited to, improving our enterprise risk assessment, improving our control documentation, assessing and testing controls, and implementing company-wide internal control training to deepen our employees’ understanding of their role in relation to our overall control environment;
Replaced our third-party tax and actuarial professionals with Ernst & Young LLP’s experienced tax and actuarial team to improve our tax reporting process and 7702 actuarial analysis; and
Added an Interim Chief Information Officer who will focus on enhancing our general IT controls, including required remediation and control improvements.

While the enhancements described above demonstrate a commitment to strengthening the control environment by attracting, developing and retaining competent personnel and outsourced service providers to support the achievement of the Company’s objectives, they occurred during the latter half of 2017. Management intends to take the following actions to further remediate deficiencies during 2018, including enhancing their ability to demonstrate the criteria and principles established in COSO 2013:

For information technology, design and implement controls related to user access, privileged access and change management processes that can operate effectively;
Perform baseline testing of system generated reports that are used in the operation of business process and management review controls;
Implement an End User Control (“EUC”) Policy, which include (i) an inventory and risk assessment of all financially relevant spreadsheets, and (ii) implementing EUC controls over the accuracy and completeness of those spreadsheets;
Reevaluate the design of business process and management review controls to determine the appropriate precision of those controls;


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Review and enhance the design of outsourced service provider controls used to monitor processes that are outsourced to third parties, including the precision of any monitoring, business process, information technology and management review controls;
Enhance and deliver COSO 2013 internal control awareness training for all employees;
Conduct a comprehensive risk and operational risk assessment on industry and financial risks that are relevant for the Company, our products and our geographies; and
Reevaluate the criteria established in COSO 2013 to make further enhancements to entity-level controls in order to demonstrate that our internal controls framework addresses relevant principles and components of COSO 2013.

We believe the remediation steps outlined above have improved and will continue to improve the effectiveness of our internal control over financial reporting and our COSO 2013 framework as a whole. We will test the ongoing operating effectiveness of all new controls subsequent to implementation and consider the material weaknesses remediated after the applicable remedial controls operate effectively for a sufficient period of time.

Item 9B.   OTHER INFORMATION
 
None.

PART III

The information in this Part III indicated below is incorporated by reference from other sections of this Annual Report on Form 10-K or from our definitive proxy statement pursuant to General Instruction G(3) of Form 10-K. We plan to file our definitive proxy statement for our 2018 annual meeting of shareholders within 120 days after December 31, 2017.

Item 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE

Item 10 of this report incorporates by reference the information in our definitive proxy statement under the headings “Proposal No. 1 - Election of Directors,” “Company Officers,” “Section 16(a) Beneficial Ownership Reporting Compliance,” “Code of Ethics,” “Shareholder Proposals and Nominations” and “Audit Committee.”

Item 11. EXECUTIVE COMPENSATION

Item 11 of this report incorporates by reference the information in our definitive proxy statement under the headings “Compensation,” “Governance” and “Compensation Committee Report.”

Item 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS

Item 12 of this report incorporates by reference the information in our definitive proxy statement under the headings “Security Ownership of Directors and Executive Officers” and “Security Ownership of Certain Beneficial Owners” and the information in this Annual Report on Form 10-K under the heading “Item 5 - Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities - Securities Authorized for Issuance under Equity Compensation Plans.”

Item 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE

Item 13 of this report incorporates by reference the information in our definitive proxy statement under the headings “Control of the Company” and “Governance.”

Item 14. PRINCIPAL ACCOUNTING FEES AND SERVICES

Item 14 of this report incorporates by reference the information in our definitive proxy statement under the heading “Principal Accountants Fees and Services.”



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PART IV


Item 15.   EXHIBITS, FINANCIAL STATEMENT SCHEDULES
 
(a)
(1) and (2)   Filings as Part of this Report

The financial statements and schedules listed on the following index to financial statements and financial statement schedules are filed under Item 8 as part of this Form 10-K.

(b)
(3)   Exhibits – See the Exhibit Index

Index to Consolidated Financial Statements and Financial Statement Schedules
Page
Reference
Report of independent registered public accounting firm - Deloitte & Touche LLP
Report of independent registered public accounting firm - Ernst & Young LLP
Consolidated statements of financial position at December 31, 2017 and 2016
Consolidated statements of comprehensive income (loss) - years ended December 31, 2017, 2016 and 2015
Consolidated statements of stockholders' equity - years ended December 31, 2017, 2016 and 2015
Consolidated statements of cash flows - years ended December 31, 2017, 2016 and 2015
Notes to consolidated financial statements
Schedule II – Condensed Financial Information of Registrant
Schedule III – Supplementary Insurance Information
Schedule IV – Reinsurance

All other schedules have been omitted because the required information is inapplicable or the information required is presented in the financial statements or the notes thereto filed elsewhere herein.



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Report of Independent Registered Public Accounting Firm - Deloitte & Touche LLP

To the Shareholders and the Board of Directors of Citizens, Inc.
Opinion on the Consolidated Financial Statements
We have audited the accompanying consolidated statement of financial position of Citizens, Inc. and subsidiaries (the “Company”) as of December 31, 2017, the related consolidated statements of operations and comprehensive income (loss), stockholders’ equity, and cash flows, for the year then ended, and the related notes and the schedules (collectively referred to as the “consolidated financial statements”). In our opinion, the consolidated financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 2017, and the results of its operations and its cash flows for the year then ended, in conformity with accounting principles generally accepted in the United States of America.
We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company’s internal control over financial reporting as of December 31, 2017, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission and our report dated March 29, 2018, expressed an adverse opinion on the Company’s internal control over financial reporting because of material weaknesses.
Basis for Opinion
These consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on the Company’s consolidated financial statements based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.
We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud. Our audit included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audit also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. We believe that our audit provides a reasonable basis for our opinion.


/s/ DELOITTE & TOUCHE LLP

Austin, Texas
March 29, 2018

We have served as the Company’s auditor since 2017.



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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES

Report of Independent Registered Public Accounting Firm - Ernst & Young LLP

To the Board of Directors and Shareholders of Citizens, Inc.:

We have audited the accompanying consolidated statement of financial position of Citizens, Inc. and subsidiaries as of December 31, 2016, and the related consolidated statements of operations and comprehensive income (loss), stockholders' equity and cash flows for each of the two years in the period ended December 31, 2016. Our audits also included the financial statement schedules listed in the Index at Item 15(a). These financial statements and schedules are the responsibility of the Company's management. Our responsibility is to express an opinion on these financial statements and schedules based on our audits.

We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion.

In our opinion, the financial statements referred to above present fairly, in all material respects, the consolidated financial position of Citizens, Inc. and subsidiaries at December 31, 2016, and the consolidated results of their operations and their cash flows for each of the two years in the period ended December 31, 2016, in conformity with U.S. generally accepted accounting principles. Also, in our opinion, the related financial statement schedules, when considered in relation to the basic financial statements taken as a whole, presents fairly in all material respects the information set forth therein.

/s/ Ernst & Young LLP

San Antonio, Texas
April 27, 2017



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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES

Consolidated Statements of Financial Position
December 31,
(In thousands)
 
 
 
 
 
 
 
 
 
 
Assets
 
2017
 
2016
Investments:
 
 
 
 
Fixed maturities available-for-sale, at fair value (cost:  $935,977 and $860,473 in 2017 and 2016, respectively)
 
$
974,609

 
881,668

Fixed maturities held-to-maturity, at amortized cost (fair value:  $241,377 and $252,545 in 2017 and 2016, respectively)
 
233,961

 
247,004

Equity securities available-for-sale, at fair value (cost:  $15,289 and $17,765 in 2017 and 2016, respectively)
 
16,164

 
18,159

Mortgage loans on real estate
 
195

 
232

Policy loans
 
73,735

 
66,672

Real estate held for investment (less $5,479 and $1,083 accumulated depreciation in 2017 and 2016, respectively)
 
7,416

 
5,919

Real estate held for sale (less $1,008 accumulated depreciation in 2016)
 

 
1,939

Other long-term investments
 
36

 
38

Short-term investments
 

 
508

Total investments
 
1,306,116

 
1,222,139

Cash and cash equivalents
 
46,064

 
35,510

Accrued investment income
 
19,062

 
17,903

Reinsurance recoverable
 
3,715

 
3,862

Deferred policy acquisition costs
 
167,063

 
167,790

Cost of customer relationships acquired
 
17,499

 
19,415

Goodwill
 
12,624

 
17,255

Other intangible assets
 
961

 
966

Deferred tax asset
 
50,797

 
76,869

Property and equipment, net
 
6,624

 
7,890

Due premiums, net (less $1,611 and $1,600 allowance for doubtful accounts in 2017 and 2016, respectively)
 
12,765

 
12,852

Prepaid expenses
 
251

 
299

Other assets
 
912

 
918

Total assets
 
$
1,644,453

 
1,583,668

 
See accompanying notes to consolidated financial statements.   
(Continued)



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Consolidated Statements of Financial Position
December 31, Continued
(In thousands, except share amounts)
 
 
 
 
 
 
 
 
 
 
Liabilities and Stockholders' Equity
 
2017
 
2016
Liabilities:
 
 
 
 
Policy liabilities:
 
 
 
 
Future policy benefit reserves:
 
 
 
 
Life insurance
 
$
1,133,875

 
1,060,297

Annuities
 
73,688

 
69,003

Accident and health
 
990

 
1,022

Dividend accumulations
 
23,713

 
20,897

Premiums paid in advance
 
51,431

 
48,198

Policy claims payable
 
8,610

 
9,538

Other policyholders' funds
 
8,483

 
7,744

Total policy liabilities
 
1,300,790

 
1,216,699

Commissions payable
 
2,430

 
3,540

     Current federal income tax payable
 
93,365

 
81,270

Payable for securities in process of settlement
 

 
3,061

Other liabilities
 
24,355

 
29,998

Total liabilities
 
1,420,940

 
1,334,568

Commitments and contingencies (Notes 5 and 7)
 
 

 
 

Stockholders' equity:
 
 

 
 

Common stock:
 
 

 
 

Class A, no par value, 100,000,000 shares authorized 52,215,852 shares issued and outstanding 2017 and 2016, including shares in treasury of 3,135,738 in 2017 and 2016
 
259,383

 
259,383

Class B, no par value, 2,000,000 shares authorized, 1,001,714 shares issued and outstanding in 2017 and 2016
 
3,184

 
3,184

Accumulated deficit
 
(54,375
)
 
(16,248
)
Accumulated other comprehensive income:
 
 
 
 

Unrealized gains on securities, net of tax
 
26,332

 
13,792

Treasury stock, at cost
 
(11,011
)
 
(11,011
)
Total stockholders' equity
 
223,513

 
249,100

Total liabilities and stockholders' equity
 
$
1,644,453

 
1,583,668

 
See accompanying notes to consolidated financial statements.         


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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES

Consolidated Statements of Operations and Comprehensive Income (Loss)
Years ended December 31,
(In thousands, except share amounts)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
2017
 
2016
 
2015
Revenues:
 
 
 
 
 
 
 
Premiums:
 
 
 
 
 
 
 
 
 
 
 
Life insurance
 
 
$
191,342

 
 
 
191,254

 
 
 
187,686

Accident and health insurance
 
 
1,392

 
 
 
1,546

 
 
 
1,599

Property insurance
 
 
4,986

 
 
 
5,076

 
 
 
5,195

Net investment income
 
 
53,146

 
 
 
48,560

 
 
 
45,782

     Realized investment gains (losses), net
 
 
518

 
 
 
(1,985
)
 
 
 
(5,459
)
Other income
 
 
1,243

 
 
 
955

 
 
 
1,465

Total revenues
 
 
252,627

 
 
 
245,406

 
 
 
236,268

Benefits and expenses:
 
 
 
 
 
 
 

 
 
 
 

Insurance benefits paid or provided:
 
 
 
 
 
 
 

 
 
 
 

Claims and surrenders
 
 
82,905

 
 
 
81,367

 
 
 
78,879

Increase in future policy benefit reserves
 
 
76,029

 
 
 
75,881

 
 
 
77,060

Policyholders' dividends
 
 
6,268

 
 
 
6,832

 
 
 
10,747

Total insurance benefits paid or provided
 
 
165,202

 
 
 
164,080

 
 
 
166,686

Commissions
 
 
41,324

 
 
 
44,641

 
 
 
43,625

Other general expenses
 
 
46,388

 
 
 
33,356

 
 
 
33,287

Capitalization of deferred policy acquisition costs
 
 
(29,120
)
 
 
 
(32,732
)
 
 
 
(31,104
)
Amortization of deferred policy acquisition costs
 
 
29,690

 
 
 
28,515

 
 
 
23,400

Amortization of cost of customer relationships acquired
 
 
2,129

 
 
 
2,063

 
 
 
2,317

Total benefits and expenses
 
 
255,613

 
 
 
239,923

 
 
 
238,211

Income (loss) before federal income tax expense
 
 
(2,986
)
 
 
 
5,483

 
 
 
(1,943
)
Federal income tax expense
 
 
35,141

 
 
 
3,514

 
 
 
1,200

Net income (loss)
 
 
(38,127
)
 
 
 
1,969

 
 
 
(3,143
)
Per Share Amounts:
 
 
 
 
 
 
 

 
 
 
 

Basic and diluted earnings (losses) per share of Class A common stock
$
(0.77
)
 
 
 
0.04

 
 
 
(0.06
)
 
 
Basic and diluted earnings (losses) per share of Class B common stock
(0.38
)
 
 
 
0.02

 
 
 
(0.03
)
 
 
Other comprehensive income (loss):
 
 
 
 
 
 
 
 
 
 
 
Unrealized gains (losses) on available-for-sale securities:
 
 
 
 
 
 
 
 
 
 
 
Unrealized holding gains (losses) arising during period
 
 
17,666

 
 
 
(1,659
)
 
 
 
(24,217
)
Reclassification adjustment for losses included in net income
 
 
546

 
 
 
1,974

 
 
 
5,415

Unrealized gains (losses) on available-for-sale securities, net
 
 
18,212

 
 
 
315

 
 
 
(18,802
)
Income tax expense (benefit) on unrealized gains (losses) on available-for-sale securities
 
 
5,672

 
 
 
110

 
 
 
(6,539
)
Other comprehensive income (loss)
 
 
12,540

 
 
 
205

 
 
 
(12,263
)
Total comprehensive income (loss)
 
 
$
(25,587
)
 
 
 
2,174

 
 
 
(15,406
)

See accompanying notes to consolidated financial statements



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Consolidated Statements of Stockholders' Equity
For the Years Ended December 31, 2017, 2016, 2015
(In thousands)
 
 
 
 
 
 
 
 
 
 
 
 
 
Common Stock
 
Accumulated
deficit
 
Accumulated
other
comprehensive
income (loss)
 
Treasury
stock
 
Total
Stockholders'
equity
 
Class A
 
Class B
 
 
 
 
Balance at December 31, 2014
$
259,383

 
3,184

 
(15,074
)
 
25,850

 
(11,011
)
 
262,332

Comprehensive loss:
 

 
 

 
 

 
 

 
 

 
 

Net loss

 

 
(3,143
)
 

 

 
(3,143
)
Unrealized investment losses, net

 

 

 
(12,263
)
 

 
(12,263
)
Total comprehensive loss

 

 
(3,143
)
 
(12,263
)
 

 
(15,406
)
Balance at December 31, 2015
259,383

 
3,184

 
(18,217
)
 
13,587

 
(11,011
)
 
246,926

Comprehensive income:
 

 
 

 
 

 
 

 
 

 
 

Net income

 

 
1,969

 

 

 
1,969

Unrealized investment gains, net

 

 

 
205

 

 
205

Total comprehensive income

 

 
1,969

 
205

 

 
2,174

Balance at December 31, 2016
259,383

 
3,184

 
(16,248
)
 
13,792

 
(11,011
)
 
249,100

Comprehensive loss:
 

 
 

 
 

 
 

 
 

 
 

Net loss

 

 
(38,127
)
 

 

 
(38,127
)
Unrealized investment gains, net

 

 

 
12,540

 

 
12,540

Total comprehensive income (loss)

 

 
(38,127
)
 
12,540

 

 
(25,587
)
Balance at December 31, 2017
$
259,383

 
3,184

 
(54,375
)
 
26,332

 
(11,011
)
 
223,513



Consolidated Statements of Stockholders' Equity, Continued
Years Ended December 31, 2017, 2016, 2015
(In thousands)
 
A summary of the number of shares of common stock of Class A, Class B and treasury stock issued is as follows:
 
 
 
 
 
Common Stock
 
Treasury
 
Class A
 
Class B
 
Stock
Balance at December 31, 2015
52,216

 
1,002

 
(3,136
)
Balance at December 31, 2016
52,216

 
1,002

 
(3,136
)
Balance at December 31, 2017
52,216

 
1,002

 
(3,136
)

See accompanying notes to consolidated financial statements.


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Consolidated Statements of Cash Flows
Years Ended December 31,
(In thousands)
 
2017
 
2016
 
2015
Cash flows from operating activities:
 
 
 
 
 
Net income (loss)
$
(38,127
)
 
1,969

 
(3,143
)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
 

 
 

 
 

Net realized (gains) losses on investments and other assets
(518
)
 
1,985

 
5,459

Net deferred policy acquisition costs
570

 
(4,217
)
 
(7,704
)
Amortization of cost of customer relationships acquired
2,129

 
2,063

 
2,317

Depreciation
1,065

 
806

 
779

Amortization of premiums and discounts on investments
16,606

 
14,676

 
12,021

Deferred federal income tax expense (benefit)
20,687

 
(9,834
)
 
3,515

Write-off of goodwill
4,631

 

 

Change in:
 

 
 

 
 

Accrued investment income
(1,159
)
 
(2,497
)
 
(1,949
)
Reinsurance recoverable
147

 
304

 
259

Due premiums
87

 
(1,033
)
 
(1,042
)
Future policy benefit reserves
75,920

 
74,583

 
76,901

Other policyholders' liabilities
5,860

 
7,521

 
6,059

Federal income tax payable
11,808

 
9,287

 
(6,837
)
Commissions payable and other liabilities
(6,753
)
 
6,434

 
617

Other, net
59

 
224

 
(99
)
Net cash provided by operating activities
93,012

 
102,271

 
87,153

Cash flows from investing activities:
 

 
 

 
 

Sale of fixed maturities, available-for-sale
1,077

 
20,638

 

Maturities and calls of fixed maturities, available-for-sale
74,902

 
56,032

 
75,231

Maturities and calls of fixed maturities, held-to-maturity
9,095

 
14,405

 
20,395

Purchase of fixed maturities, available-for-sale
(167,699
)
 
(234,964
)
 
(134,126
)
Purchase of fixed maturities, held-to-maturity

 
(5,507
)
 
(55,360
)
Sale of equity securities, available-for-sale
1,940

 
5,100

 
43,163

Calls of equity securities, available-for-sale
450

 
822

 
150

Purchase of equity securities, available-for-sale

 

 
(602
)
Principal payments on mortgage loans
37

 
362

 
34

Increase in policy loans, net
(7,063
)
 
(6,506
)
 
(6,134
)
Sale of other long-term investments
3,041

 
37

 
60

Purchase of other long-term investments and real estate

 
(75
)
 

Purchase of property and equipment
(1,326
)
 
(2,214
)
 
(590
)
Sale of property and equipment
41

 
59

 

Maturity of short-term investments
500

 
256

 

Purchase of short-term investments

 
(522
)
 
(255
)
Net cash used in investing activities
(85,005
)
 
(152,077
)
 
(58,034
)


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Consolidated Statements of Cash Flows
Years Ended December 31, Continued
(In thousands)
 
2017
 
2016
 
2015
 
 
 
 
 
 
 
 
 
 
 
 
Cash flows from financing activities:
 
 
 
 
 
Annuity deposits
$
9,346

 
8,673

 
8,103

Annuity withdrawals
(6,799
)
 
(6,184
)
 
(5,103
)
Net cash provided by financing activities
2,547

 
2,489

 
3,000

Net increase (decrease) in cash and cash equivalents
10,554

 
(47,317
)
 
32,119

Cash and cash equivalents at beginning of year
35,510

 
82,827

 
50,708

Cash and cash equivalents at end of year
$
46,064

 
35,510

 
82,827

Supplemental Disclosure of Operating Activities:
 

 
 

 
 

Cash paid during the year for income taxes
$
2,675

 
4,061

 
4,522



Supplemental Disclosure of Noncash Investing and Financing Activities:

During 2017, 2016 and 2015 various fixed maturity issuers exchanged securities with book values of $4.8 million, $1.1 million and $0.1 million, respectively, for securities of equal value.


See accompanying notes to consolidated financial statements.



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Notes to Consolidated Financial Statements



Note 1: Summary of Significant Accounting Policies

Basis of Presentation and Consolidation

The accompanying consolidated financial statements of Citizens, Inc. and its wholly-owned subsidiaries have been prepared in conformity with U.S. generally accepted accounting principles ("U.S. GAAP").

The consolidated financial statements include the accounts and operations of Citizens, Inc. ("Citizens"), a Colorado corporation, and its wholly-owned subsidiaries, CICA Life Insurance Company of America ("CICA"), Citizens National Life Insurance Company ("CNLIC"), Security Plan Life Insurance Company ("SPLIC"), Security Plan Fire Insurance Company ("SPFIC"), Magnolia Guaranty Life Insurance Company ("MGLIC"), CICA Life Ltd. Bermuda, Computing Technology, Inc. ("CTI"), and Insurance Investors, Inc. ("III").  All significant inter-company accounts and transactions have been eliminated.  Citizens and its wholly-owned subsidiaries are collectively referred to as "the Company", "we," or "our."

We provide primarily life insurance and endowments, as well as a small amount of health insurance policies, through four of our subsidiaries - CICA, SPLIC, MGLIC and CNLIC.  CICA and CNLIC issue ordinary whole-life policies, burial insurance, pre-need policies, and accident and health related policies throughout the Midwest and southern United States.  CICA also issues ordinary whole-life and endowment policies to non-U.S. residents.  SPLIC and MGLIC offer final expense and industrial life insurance in Louisiana, Arkansas and Mississippi, and SPFIC, a wholly-owned subsidiary of SPLIC, writes a limited amount of property insurance in Louisiana. CICA Life Ltd. is a newly established Bermuda entity with no operations to date. CTI provides data processing systems and services, as well as furniture and equipment, to the Company.  III provides aviation transportation to the Company.

Significant Accounting Policies
 
Investments

Investment securities are classified as held-to-maturity, available-for-sale or trading.  Management determines the appropriate classification at the time of purchase.  The classification of securities is significant since it directly impacts the accounting for unrealized gains and losses on securities.  Fixed maturity securities are classified as held-to-maturity and carried at amortized cost when management has the positive intent and the Company has the ability to hold the securities to maturity.  Securities not classified as held-to-maturity are classified as available-for-sale and are carried at fair value, with the unrealized holding gains and losses, net of tax, reported in other comprehensive income and do not affect earnings until realized.  Fixed maturities consist primarily of bonds classified as available-for-sale or held-to-maturity.  The Company does not classify any fixed maturities as trading.  Equity securities (including non-redeemable preferred stock) are considered available-for-sale and are reported at fair value.

Unrealized gains (losses) of equity securities and fixed maturities held as available-for-sale is shown as a separate component of stockholders' equity, net of tax, and is a separate component of comprehensive income.

The Company evaluates all securities on a quarterly basis, and more frequently when economic conditions warrant additional evaluations, for determining if an other-than-temporary impairment ("OTTI") exists pursuant to the accounting guidelines.  In evaluating the possible impairment of securities, consideration is given to the length of time and the extent to which the fair value has been less than cost, the financial conditions and near-term prospects of the issuer, and the ability and intent of the Company to retain its investment in the issuer for a period of time sufficient to allow for any anticipated recovery in fair value.  In analyzing an issuer’s financial condition, the Company may consider whether the securities are issued by the Federal government or its agencies, by government-sponsored agencies, or whether downgrades by bond rating agencies have occurred, and reviews of the issuer’s financial condition.

If management determines that an investment experienced an OTTI, management must then determine the amount of OTTI to be recognized in earnings.  If management does not intend to sell the security and it is more likely than not that the Company will not be required to sell the security before recovery of its amortized cost basis less any current period loss, the OTTI will be separated into the amount representing the credit loss and the amount related to all other factors.  The amount of OTTI related to the credit loss is determined based on the present value of cash flows expected to be collected and is recognized in earnings.  The amount of OTTI related to other factors will be recognized in other comprehensive


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Notes to Consolidated Financial Statements, Continued



income, net of applicable taxes.  The previous amortized cost basis less the OTTI recognized in earnings will become the new amortized cost basis of the investment.  If management intends to sell the security or more likely than not will be required to sell the security before recovery of its amortized cost basis less any current period credit loss, the OTTI will be recognized in earnings equal to the entire difference between the investment's amortized cost basis and its fair value at the balance sheet date.  Any recoveries related to the value of these securities are recorded as an unrealized gain (as other comprehensive income (loss) in stockholders' equity) and not recognized in income until the security is ultimately sold.

The Company from time to time may dispose of an impaired security in response to asset/liability management decisions, future market movements, business plan changes, or if the net proceeds can be reinvested at a rate of return that is expected to recover the loss within a reasonable period of time.
 
Mortgage loans on real estate and policy loans are reported at unpaid principal balances.

Real estate and other long-term investments consist primarily of land and buildings that are recorded at depreciated cost.  If the fair value of the real estate is less than the carrying value, an impairment loss is recognized and charged to earnings.

Real estate held for sale represented a building we owned in Arkansas, which was sold in 2017.

Premiums and discounts are amortized or accreted over the life of the related security as an adjustment to yield using the effective interest method.  Dividend and interest income is recognized when earned.  Realized gains and losses are included in earnings and are derived using the specific identification method for determining the cost of securities sold.
 
The Company had cash equivalents, fixed maturities and equity securities with an aggregate fair value of $9.8 million and $10.0 million at December 31, 2017 and 2016, respectively, on deposit with various state regulatory authorities to fulfill statutory requirements.
  
Premium Revenue and Related Expenses

Premiums on life policies are recognized as earned when due.  Due premiums on the statements of financial position are net of allowances. Premiums paid in advance on the statements of financial position are held on deposit and accrue interest at rates ranging from 2.5% to 6.0% until such time the premiums become due. Accident and health policies are recognized as revenue over the contract period on a pro rata basis.  Benefits and expenses are associated with earned premiums so as to result in the recognition of profits over the estimated lives of the contracts.  This matching is accomplished by means of a provision for future policy benefits and the capitalization and amortization of deferred policy acquisition costs.

Annuity policies, primarily flexible premium fixed annuity products, are accounted for in a manner consistent with accounting for interest bearing financial instruments.  Premium receipts are not reported as revenue, rather as deposit liabilities to annuity contracts.  The annuity products issued do not include fees or other such charges.
 
Deferred Policy Acquisition Costs

Acquisition costs, consisting of commissions and policy issuance, underwriting and agent convention expenses that are directly related to and vary with the successful production of new and renewal business, have been deferred.  These deferred amounts, referred to as deferred policy acquisition costs ("DAC"), are recorded as an asset on the consolidated balance sheet and amortized to income in a systematic manner, based on related contract revenues or gross profits as appropriate.

Traditional life insurance and accident and health insurance acquisition costs are being amortized over the premium-paying period of the related policies using assumptions consistent with those used in computing future policy benefit liabilities.  For universal life type contracts and investment contracts that include significant surrender charges or that yield significant revenues from sources other than the investment contract holders' funds, the deferred contract acquisition cost amortization is matched to the recognition of gross profit.  The effect on the DAC asset that would result from realization of unrealized gains or losses is recognized with an offset to accumulated other comprehensive income in consolidated stockholders' equity.  If an internal replacement of insurance or investment contract modification substantially changes a contract as defined in current accounting guidance, then the DAC is written off immediately


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Notes to Consolidated Financial Statements, Continued



through income and any new deferrable costs associated with the new replacement are deferred.  If a contract modification does not substantially change the contract, the DAC amortization on the original contract will continue and any acquisition costs associated with the related modification are immediately expensed.

We utilize the factor method to determine the amount of costs to be capitalized and the ending asset balance.  The factor method is based on the ratio of premium revenue recognized for the policies in force at the end of each reporting period compared to the premium revenue recognized for policies in force at the beginning of the reporting period. The factor method ensures that policies lapsed or surrendered during the reporting period are no longer included in the deferred policy acquisition costs calculation.  The factor method limits the amount of deferred costs to its estimated realizable value, provided actual experience is comparable to that contemplated in the factors.

Inherent in the capitalization and amortization of deferred policy acquisition costs are certain management judgments about what acquisition costs are deferred, the ending asset balance and the annual amortization.  Approximately 95% of our capitalized deferred acquisition costs are attributed to first year and renewal excess commissions.  The remaining 5% are attributed to costs that vary with and are directly related to the successful acquisition of new insurance business.  Those costs generally include costs related to the production, underwriting and issuance of new business.

DAC is subject to recoverability testing at the time of policy issuance and loss recognition testing on an annual basis, or when an event occurs that might require loss recognition testing. If loss recognition or impairment is necessary, DAC would be written off to the extent that anticipated future premiums and investment income is insufficient to cover expected future policy benefits and expenses. Loss recognition testing that considers, among other things, actual experience and projected future experience calculates the available premium (gross premium less the benefit and expense portion of premium) for the next 50 years.  The available premium per policy and the deferred policy acquisition costs per policy are then calculated. The deferred policy acquisition costs are then evaluated for recoverability using best estimate assumptions.  Management believes that our deferred policy acquisition costs and related amortization for the years ended December 31, 2017, 2016 and 2015 limits the amount of deferred costs to its estimated realizable value.  This belief is based upon the analysis performed on capitalized expenses that vary with and are directly related to the acquisition of new and renewal insurance business, utilization of the factor method and recoverability testing at the time of policy issuance and the annual loss recognition testing.

The components of deferred acquisition costs from year to year are summarized as follows:

 
For the Years Ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Balance at beginning of period
$
167,790

 
163,692

 
155,859

Capitalized
29,120

 
32,732

 
31,104

Amortized
(29,690
)
 
(28,515
)
 
(23,400
)
Effects of unrealized (gains) losses
(157
)
 
(119
)
 
129

Balance at end of period
$
167,063

 
167,790

 
163,692


Cost of Customer Relationships Acquired

Cost of customer relationships acquired ("CCRA") is established when we purchase a block of insurance.  CCRA is amortized primarily over the emerging profit of the related policies using the same assumptions as were used in computing liabilities for future policy benefits.  Inherent in the amortization of CCRA are certain management judgments about the ending asset balance and the annual amortization.  The assumptions used are based upon interest, mortality and lapses at the time of purchase.

A recoverability test that considers, among other things, actual experience and projected future experience is performed at least annually.  These annual recoverability tests initially calculate the available premium (gross premium less the benefit and expense portion of premium) for the next 50 years.  The CCRA is then evaluated utilizing reasonable assumptions.  Management believes that our CCRA and related amortization is recoverable for the years ended


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December 31, 2017, 2016 and 2015.  This belief is based upon the analysis performed on estimated future results of the block and our annual recoverability testing.

Cost of customer relationships acquired relative to purchased blocks of insurance is summarized as follows:

 
For the Years Ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Balance at beginning of period
$
19,415

 
21,585

 
23,542

Acquisitions

 

 

Amortization
(2,129
)
 
(2,063
)
 
(2,317
)
Change in effects of unrealized (gains) losses on CCRA
213

 
(107
)
 
360

Balance at end of period
$
17,499

 
19,415

 
21,585


Estimated amortization of cost of customer relationship acquired in each of the next five years and thereafter is as follows.  Actual future amortization will differ from these estimates due to variances from estimated future withdrawal assumptions.
 
 
Amount
 
(In thousands)
Year:
 
2018
$
1,619

2019
1,424

2020
1,289

2021
1,168

2022
1,060

Thereafter
11,285

 
17,845

Effects of unrealized (gains) losses on CCRA
(346
)
Total
$
17,499


The value of CCRA in our various acquisitions, which is included in cost of customer relationships acquired in the accompanying consolidated financial statements, was determined based on the present value of future profits discounted at annual rates ranging from 3.7% to 8.5%.

Future Policy Benefits and Expenses

Future policy benefit reserves for traditional life insurance and accident and health insurance contract benefits and expenses are computed using a net level premium method, with assumptions as to investment yields, dividends on participating business, mortality and withdrawals based upon our experience, modified as necessary to reflect anticipated trends and to include provisions for possible unfavorable deviations.

The accrued account balance for non-traditional life insurance and investment contracts is computed as deposits net of withdrawals made by the contract holder, plus amounts credited based on contract specifications, less contract fees and charges assessed, plus any additional interest.  Annuity interest crediting rates range from 2.5% to 5.5% annually.  Benefits and expenses are charged against the account balance to recognize costs as incurred over the estimated lives of the contracts.  Expenses include interest credited to contract account balances and benefits paid in excess of contract account balances.




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Notes to Consolidated Financial Statements, Continued




Unpaid claims on accident and health and specialty property insurance policies represent the estimated liability for benefit expenses, both reported but not paid and incurred but not reported to the Company.  The liability for incurred but not reported claims includes estimates for additional claim amounts due related to reported claims. Liabilities for unpaid claims are estimated using individual case basis valuations and statistical analysis.  Those estimates are subject to the effects of trends in claim severity and frequency.
 
Anticipated investment income is not considered in determining whether a premium deficiency exists with respect to short-duration contracts.  Premium deposits accrue interest at rates ranging from 2.5% to 6.0% per annum.  The cost of insurance is included in the premium when collected and interest is credited annually to deposit accounts.
 
The development of liabilities for future policy benefits requires management to make estimates and assumptions regarding mortality, morbidity, lapse, expense, and investment experience.  These estimates are based primarily on historical experience and future expectations of mortality, morbidity, expense, persistency, and investment assumptions.  Actual results could differ materially from estimates.  We monitor actual experience and revise assumptions as necessary.

Goodwill and Other Intangible Assets

Goodwill is the difference between the purchase price in a business combination and the fair value of assets and liabilities acquired, and is not amortized.  Other intangible assets include various state insurance licenses, which have been determined to have indefinite useful lives and, therefore, are not amortized. Both goodwill and other intangible assets with indefinite useful lives are subject to annual impairment analysis.

The goodwill impairment test uses a two-step process as set forth under current accounting guidance.  In the first step, the fair value of a reporting unit is compared to its carrying value. If the carrying value of a reporting unit exceeds its fair value, the second step of the impairment test is performed for purposes of measuring the impairment. In the second step, the fair value of projected new business is compared to the carrying value of goodwill. A requirement of this method is that the inforce must pass loss recognition testing. If the carrying amount of the reporting unit goodwill exceeds the fair value of projected new business, an impairment loss is recognized in an amount equal to that excess. In January 2017, the FASB issued Accounting Standards Update ("ASU") No. 2017-04, Simplifying the Test for Goodwill Impairment. An entity will no longer perform a hypothetical purchase price allocation to measure impairment, eliminating step 2 of the goodwill impairment test. Instead, impairment will be measured using the difference of the carrying amount to the fair value of the reporting unit. The ASU is effective prospectively for annual and interim periods in fiscal year beginning after December 15, 2019, but early adoption is permitted for goodwill impairment tests with measurement dates after January 1, 2017. The Company elected to early adopt this ASU for our 2017 annual evaluation.

Management’s determination of the fair value of each reporting unit incorporates multiple inputs including discounted cash flow calculations based on assumptions that market participants would make in valuing the reporting unit. Other assumptions can include levels of economic capital, future business growth, and earnings projections.

As of December 31, 2017, the Company had goodwill of $12.6 million allocated to the Life Insurance segment.  The Company completes its annual goodwill assessment for the individual reporting units within the Life Insurance segment and Home Service Insurance segment as of December 31 each year.  We recorded an impairment of $4.6 million in 2017 in our Home Service segment. This impairment is recorded in other general expenses on the Consolidated Statement of Operations. We adjusted our discount rate used in our fair value calculation from 10% in 2016 to 12% in 2017 based upon current market inputs as well as decreasing our estimate related to long term investment earned rates from 5.85% in 2016 to 4.95% in 2017 due to the current interest environment. These revisions resulted in decreasing the fair value of this segment. We also estimated lower new business projections in our 2017 valuation based upon the lack of market share growth in this segment. There was no impairment of goodwill in 2016 or 2015 related to the Life or Home Service segment.



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Goodwill is summarized as follows:

 
For the Years Ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Balance at January 1,
$
17,255

 
17,255

 
17,255

Acquisition

 

 

Adjustments

 

 

Impairment
(4,631
)
 

 

Balance at December 31,
$
12,624

 
17,255

 
17,255


Participating Policies

At December 31, 2017 and 2016, participating business approximated 62.5% and 62.2% of direct life insurance in force, respectively.

Future policy benefits on participating policies are estimated based on net level premium reserves for death and endowment policy benefits with interest rates ranging from 3.2% to 9.0%, and the cash surrender values described in such contracts.  The scaling rate used for the 2017 portfolio ranged between 3.19% for 1 year and then going up to 4.45% over 20 years and remaining there for the duration.  Earnings and dividends on participating policies are allocated based on policies in force.

Policyholder dividends are determined based on the discretion of the Board of Directors of the policy issuing subsidiary.  Policyholder dividends are accrued over the premium paying periods of the insurance contract.


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Earnings Per Share

Basic earnings per share are computed by dividing income available to common stockholders by the weighted average number of shares of common stock outstanding during each period.  Diluted earnings per share are computed under the if-converted method for convertible securities and the treasury stock method for warrants, giving effect to all potential dilutive common stock, including options, warrants and convertible/redeemable preferred stock.  The basic and diluted earnings per share of Class B common stock are one half the earnings per share of the Class A common stock.

The following table sets forth the computation of basic and diluted earnings per share.
 
 
Years Ended December 31,
 
 
2017
 
2016
 
2015
 
(In thousands, except per share amounts)
Basic and diluted earnings per share:
 
 
 
 
 
 
Numerator:
 
 
 
 
 
 
Net income (loss)
 
$
(38,127
)
 
1,969

 
(3,143
)
Net income (loss) allocated to Class A common stock
 
$
(37,742
)
 
1,949

 
(3,112
)
Net income (loss) allocated to Class B common stock
 
(385
)
 
20

 
(31
)
Net income (loss)
 
$
(38,127
)
 
1,969

 
(3,143
)
Denominator:
 
 

 
 

 
 

Weighted average shares of Class A outstanding - basic and diluted
 
49,080

 
49,080

 
49,080

Weighted average shares of Class B outstanding - basic and diluted
 
1,002

 
1,002

 
1,002

Total weighted average shares outstanding - basic and diluted
 
50,082

 
50,082

 
50,082

Basic and diluted earnings (losses) per share of Class A common stock
 
$
(0.77
)
 
0.04

 
(0.06
)
Basic and diluted earnings (losses) per share of Class B common stock
 
(0.38
)
 
0.02

 
(0.03
)

Income Taxes

Deferred tax assets and liabilities are recognized for the estimated future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases.  Deferred tax assets and liabilities are measured using enacted tax rates in effect for the year in which those temporary differences are expected to be recovered.

A deferred tax asset is recorded only if a determination is made that it is more-likely-than-not that the tax treatment on which the deferred tax asset depends will be sustained in the event of an audit.  These determinations inherently involve management's judgment.  In addition, the Company must record a tax valuation allowance with respect to deferred tax assets if it is more-likely-than-not that the tax benefit will not be realized.  This valuation allowance is in essence a contra account to the deferred tax asset.  Management must determine the portion of the deferred tax asset and resulting tax benefit that may not be realized based upon judgment of expected outcomes.  



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Property and Equipment

Property and equipment are carried at cost less accumulated depreciation.  Depreciation of property and equipment is computed using the straight-line method over the useful lives of the assets, ranging from three to thirty years.  

The following is a summary of property and equipment.

 
December 31,
 
2017
 
2016
 
(In thousands)
Property and equipment:
 
 
 
Home office, land and buildings
$
4,139

 
10,051

Furniture and equipment
3,189

 
2,994

Electronic data processing equipment and computer software
8,042

 
6,914

Automobiles
91

 
175

Airplane

 
3,356

Total property and equipment
15,461

 
23,490

Accumulated depreciation
(8,837
)
 
(15,600
)
Balance at end of period
$
6,624

 
7,890


During August 2017, the Company relocated its home office to a different location and entered into a lease with an unrelated party. The Company's previous home office was in a building owned by a Company affiliate. During the fourth quarter of 2017, the building was reclassified in the amount of $1.6 million from property and equipment to real estate held for investment on the Consolidated Statement of Financial Position, and the Company is currently searching for tenants to lease the office space.

Lease payments at the new home office are $114,000 per month during the twelve months beginning August 1, 2017 and increase to $118,000 per month for the second year beginning August 1, 2018. After that, the Company will renegotiate with the landlord for a long term lease.

The Company sold its airplane in 2017 for a gain of $99,000, which is included in other income on the Consolidated Statement of Operations.
 
Reinsurance Recoverable

Reinsurance recoverable includes expected reimbursements for policyholder claim amounts in excess of the Company's retention, as well as profit sharing and experience refund accruals.  Reinsurance recoverable is reduced for estimated uncollectible amounts, if any.

Reinsurance premiums, benefits and expenses are accounted for on a basis consistent with those used in accounting for the original policies issued and the terms of the reinsurance contracts.  The cost of reinsurance related to long duration contracts is accounted for over the life of the underlying reinsured policies using assumptions consistent with those used to account for the underlying policies.  The cost of reinsurance related to short duration contracts is accounted for over the coverage period.  Profit-sharing and similar adjustable provisions are accrued based on the experience of the underlying policies.



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Contingencies

An estimated loss from a contingency is accrued and charged to results of operations only if both of the following conditions are met:

1.
Information available prior to the issuance of the financial statements indicates that it is probable (virtual certainty is not required) that an asset has been impaired or a liability incurred as of the date of the financial statements; and
2.
The amount of the loss can be reasonably estimated.

Reasonable estimation of a possible loss does not require estimating a single amount of the loss. It requires that a loss be accrued if it can be estimated within a range. If an amount within the range is a better estimate than any other amount within the range, that amount is accrued. If no amount within the range is a better estimate than any other amount, the minimum amount in the range is accrued.

A gain contingency is an uncertain situation that will be resolved in the future, possibly resulting in a gain. We do not allow the recognition of a gain contingency prior to settlement of the underlying event. If we were to have a material gain contingency, we would disclose it in the notes to the consolidated financial statements.

Cash Equivalents

The Company considers cash equivalents as all securities whose duration does not exceed 90 days at the date of acquisition.

Short-term Investments

The Company considers investments maturing within one year at acquisition as short-term. These securities are carried at amortized cost, which approximates market value.

Use of Estimates

The preparation of financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period.  Actual results could differ materially from these estimates.

Reclassifications

Certain amounts presented in prior years have been reclassified to conform to the current presentation.  No individual amounts were material.

Accounting Pronouncements

Accounting Standards Recently Adopted

On May 21, 2015, the FASB issued ASU 2015-09, Disclosures about Short-Duration Contracts, addressing enhanced disclosure requirements for insurers relating to short-duration insurance contract claims and the unpaid claims liability rollforward for long and short-duration contracts. The disclosures are intended to provide users of financial statements with more transparent information about an insurance entity’s initial claim estimates and subsequent adjustments to those estimates, the methodologies and judgments used to estimate claims, and the timing, frequency, and severity of claims. The new disclosures required the accumulation and reporting of new and different groupings of claims data than previously reported. For public business entities, the new guidance is effective for annual reporting periods beginning after December 15, 2015.

In January 2017, the FASB issued Accounting Standards Update ("ASU") No. 2017-04, Simplifying the Test for Goodwill Impairment. An entity will no longer perform a hypothetical purchase price allocation to measure impairment, eliminating step 2 of the goodwill impairment test. Instead, impairment will be measured using the difference of the carrying amount to the fair value of the reporting unit. The ASU is effective prospectively for annual and interim periods in fiscal year


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beginning after December 15, 2019, but early adoption is permitted for goodwill impairment tests with measurement dates after January 1, 2017. The Company elected to early adopt this ASU for our 2017 annual evaluation.

Accounting Standards Not Yet Adopted

In May 2014, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") No. 2014-09, Revenue from Contracts with Customers (Topic 606), which supersedes the revenue recognition requirements in ASC 605, Revenue Recognition. The core principle of ASU 2014-09 is that an entity should recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. The guidance provides a five-step process to achieve that core principle. ASU 2014-09 requires disclosures enabling users of financial statements to understand the nature, amount, timing and uncertainty of revenue and cash flows arising from contracts with customers. Additionally, qualitative and quantitative disclosures are required about contracts with customers, significant judgments and changes in judgments, and assets recognized from the costs to obtain or fulfill a contract. ASU 2014-09 is effective for annual reporting periods beginning after December 15, 2017, including interim periods within that reporting period, using one of two retrospective application methods. We have evaluated the effect the guidance will have on our consolidated financial statements. We do not expect that any portion of our revenue will be affected by the new standard, primarily as the new guidance does not apply to revenue from insurance contracts and our non-insurance subsidiaries do not receive revenues from customers.

The FASB’s new lease accounting standard, ASU 2016-02, Leases (Topic 842), was issued on February 25, 2016. The ASU will require organizations that lease assets, referred to as “lessees”, to recognize on the balance sheet the assets and liabilities for the rights and obligations created by those leases. The ASU also will require disclosures to help investors and other financial statement users better understand the amount, timing, and uncertainty of cash flows arising from leases. These disclosures include qualitative and quantitative requirements, providing additional information about the amounts recorded in the financial statements. The accounting by organizations that own the assets leased by the lessee, also known as lessor accounting, will remain largely unchanged from current U.S. GAAP. However, the ASU contains some targeted improvements that are intended to align, where necessary, lessor accounting with the lessee accounting model and with the updated revenue recognition guidance issued in 2014. The ASU on leases will take effect for public companies for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2018. The Company is assessing the impact of this new standard.

In June 2016, the FASB issued ASU 2016-13, Financial Instruments-Credit Losses (Topic 326), with the main objective to provide financial statement users with more decision-useful information about the expected credit losses on financial instruments and other commitments to extend credit held by a reporting entity at each reporting date. The amendments in this ASU require a financial asset (or a group of financial assets) measured at amortized cost basis to be presented at the net amount expected to be collected. The allowance for credit losses is a valuation account that is deducted from the amortized cost basis of the financial asset(s) to present the net carrying value at the amount expected to be collected on the financial asset. The income statement reflects the measurement of credit losses for newly recognized financial assets, as well as the expected increases or decreases of expected credit losses that have taken place during the period. Credit losses on available-for-sale debt securities should be measured in a manner similar to current U.S. GAAP; however, the credit losses are recorded through an allowance for credit losses rather than as a write-down. This approach is an improvement to current U.S. GAAP because an entity will be able to record reversals of credit losses (in situations in which the estimate of credit losses declines) in current period net income, which in turn should align the income statement recognition of credit losses with the reporting period in which changes occur. Current U.S. GAAP prohibits reflecting those improvements in current-period earnings. For public business entities, the amendments in this ASU are effective for fiscal years beginning after December 15, 2019, including interim periods within those fiscal years. The Company is evaluating the impact this guidance will have on our consolidated financial statements, but it is not expected to have a significant impact on the Company's consolidated financial statements.

In March 2017, the FASB issued Accounting Standards Update ("ASU") No. 2017-08, Receivables-Nonrefundable Fees and Other Costs (Subtopic 310-20). The amendments in this ASU shorten the amortization period for certain callable debt securities held at a premium. Specifically, the amendments require the premium to be amortized to the earliest call date. The amendments do not require an accounting change for securities held at a discount; the discount continues to be amortized to maturity. The Company has a large portfolio of callable debt securities purchased at a premium. As such, the Company had already been amortizing the premium to the earliest call date to reduce volatility in earnings by eliminating reporting large realized losses when debt securities are called. For public business entities, the amendments in this Update are effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2018.


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Notes to Consolidated Financial Statements, Continued




On February 14, 2018, the FASB issued Accounting Standards Update ("ASU") No. 2018-02, Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income.  It allows a reclassification from accumulated other comprehensive income to retained earnings for stranded tax effects resulting from the Tax Cuts and Jobs Act.  The ASU is effective for all entities for fiscal years beginning after December 15, 2018, and interim periods within those fiscal years.  Early adoption is permitted, including adoption in any interim period for public business entities for reporting periods for which financial statements have not yet been issued. However, the Company has chosen to not early adopt this guidance.

No other new accounting pronouncement issued or effective during the fiscal year had, or is expected to have, a material impact on our consolidated financial statements.

Regulatory Reform

Tax Reform

U.S. tax legislation enacted on December 22, 2017 is referred to as the Tax Cuts and Jobs Act ("New Tax Act"). The New Tax Act made fundamental changes to the U.S. Internal Revenue Code that impacted the Company.  The primary impact on our 2017 financial results was associated with the effect of reducing the U.S. statutory tax rate from 35% to 21% which required us to remeasure our deferred tax assets and liabilities using the lower rate at December 22, 2017, the date of enactment.  Other provisions of the New Tax Act that will impact us but are not effective until January 1, 2018, include, but are not limited to: 1) provisions reducing the dividends received deduction; 2) eliminating the corporate alternative minimum tax ("AMT"); 3) changing the rules regarding use of net operating losses; and 4) changing the way in which tax reserves will be measured.

Financial Reform

The Dodd-Frank Wall Street Reform and Consumer Protection Act (“the Dodd-Frank Act”) includes a provision to establish a Federal Insurance Office with the primary purpose of collecting information to better understand insurance issues at the federal level and to monitor the extent to which traditional underserved communities and consumers, minorities and low and moderate income persons have access to affordable insurance products.  The Dodd-Frank Act also contains provisions affecting financial institutions, credit rating agencies and other commercial and consumer businesses. The Company is monitoring the impact that the presidential administration and Congress will have on this Act.



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Note 2: Investments

The Company invests primarily in fixed maturity securities, which totaled 89.3% of total investments and cash and cash equivalents at December 31, 2017.  Holdings in high quality fixed maturity securities rated A or higher by Standard & Poor's, Inc. totaled 75.2% of investment holdings in this category, reflecting the conservative investment philosophy of the Company.

 
December 31, 2017
 
December 31, 2016
 
Carrying
Value
 
% of Total
Carrying Value
 
Carrying
Value
 
% of Total
Carrying Value
 
(In thousands, except for %)
Fixed maturity securities
$
1,208,570

 
89.3
 
$
1,128,672

 
89.7
Equity securities
16,164

 
1.2
 
18,159

 
1.6
Mortgage loans
195

 
 
232

 
Policy loans
73,735

 
5.5
 
66,672

 
5.3
Real estate and other long-term investments
7,452

 
0.6
 
7,896

 
0.6
Short-term investments

 
 
508

 
Cash and cash equivalents
46,064

 
3.4
 
35,510

 
2.8
Total cash, cash equivalents and investments
$
1,352,180

 
100.0
 
$
1,257,649

 
100.0



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Notes to Consolidated Financial Statements, Continued



The cost, gross unrealized gains and losses and fair value of investments in fixed maturities and equity securities, as of December 31, 2017 and 2016, are as follows.
 
 
December 31, 2017
 
Cost or
Amortized
Cost
 
Gross
Unrealized
Gains
 
Gross
Unrealized
Losses
 
Fair
Value
 
(In thousands)
Fixed maturities:
 
 
 
 
 
 
 
Available-for-sale securities:
 
 
 
 
 
 
 
U.S. Treasury securities
$
9,860

 
1,948

 

 
11,808

U.S. Government-sponsored enterprises
3,570

 
926

 

 
4,496

States and political subdivisions
550,536

 
18,507

 
1,540

 
567,503

Foreign governments
103

 
18

 

 
121

Corporate
370,043

 
20,212

 
1,552

 
388,703

Residential mortgage-backed
1,865

 
118

 
5

 
1,978

Total available-for-sale securities
935,977

 
41,729

 
3,097

 
974,609

Held-to-maturity securities:
 

 
 

 
 

 
 

States and political subdivisions
213,054

 
7,585

 
629

 
220,010

Corporate
20,907

 
1,118

 
658

 
21,367

Total held-to-maturity securities
233,961

 
8,703

 
1,287

 
241,377

Total fixed maturity securities
$
1,169,938

 
50,432

 
4,384

 
1,215,986

Equity securities:
 

 
 

 
 

 
 

Stock mutual funds
$
2,867

 
350

 

 
3,217

Bond mutual funds
11,880

 
487

 

 
12,367

Common stock
22

 
2

 

 
24

Redeemable preferred stock
520

 
42

 
6

 
556

Total equity securities
$
15,289

 
881

 
6

 
16,164




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Notes to Consolidated Financial Statements, Continued



 
December 31, 2016
 
Cost or
Amortized
Cost
 
Gross
Unrealized
Gains
 
Gross
Unrealized
Losses
 
Fair
Value
 
(In thousands)
Fixed maturities:
 
 
 
 
 
 
 
Available-for-sale securities:
 
 
 
 
 
 
 
U.S. Treasury securities
$
9,929

 
2,261

 

 
12,190

U.S. Government-sponsored enterprises
7,639

 
863

 

 
8,502

States and political subdivisions
563,279

 
15,017

 
5,022

 
573,274

Foreign governments
103

 
23

 

 
126

Corporate
277,226

 
12,095

 
4,222

 
285,099

Commercial mortgage-backed
50

 
1

 

 
51

Residential mortgage-backed
2,247

 
181

 
2

 
2,426

Total available-for-sale securities
860,473

 
30,441

 
9,246

 
881,668

Held-to-maturity securities:
 

 
 

 
 

 
 

U.S. Government-sponsored enterprises
2,003

 
28

 

 
2,031

States and political subdivisions
223,966

 
6,916

 
1,599

 
229,283

Corporate
21,035

 
888

 
692

 
21,231

Total held-to-maturity securities
247,004

 
7,832

 
2,291

 
252,545

Total fixed maturity securities
$
1,107,477

 
38,273

 
11,537

 
1,134,213

Equity securities:
 

 
 

 
 

 
 

Stock mutual funds
$
2,867

 
79

 

 
2,946

Bond mutual funds
14,040

 
265

 
108

 
14,197

Common stock
39

 
3

 
17

 
25

Redeemable preferred stock
819

 
174

 
2

 
991

Total equity securities
$
17,765

 
521

 
127

 
18,159




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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Notes to Consolidated Financial Statements, Continued



For fixed maturity and equity security investments that have unrealized losses as of December 31, 2017, the cost, gross unrealized losses that have been in a continuous unrealized loss position for less than 12 months, gross unrealized losses that have been in a continuous unrealized loss position for 12 months or longer and fair value are as follows.

 
December 31, 2017
 
Less than 12 months
 
Greater than 12 months
 
Total
 
Fair
Value
 
Unrealized
Losses
 
# of
Securities
 
Fair
Value
 
Unrealized
Losses
 
# of
Securities
 
Fair
Value
 
Unrealized
Losses
 
# of
Securities
 
(In thousands, except for # of securities)
Fixed maturities:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Available-for-sale securities:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
States and political subdivisions
$
49,408

 
312

 
46

 
47,233

 
1,228

 
46

 
96,641

 
1,540

 
92

Corporate
61,071

 
732

 
39

 
7,651

 
820

 
10

 
68,722

 
1,552

 
49

Residential mortgage-backed
132

 
3

 
4

 
157

 
2

 
4

 
289

 
5

 
8

Total available-for-sale securities
110,611

 
1,047

 
89

 
55,041

 
2,050

 
60

 
165,652

 
3,097

 
149

Held-to-maturity securities:
 

 
 

 
 

 
 

 
 

 
 

 
 

 
 

 
 

States and political subdivisions
14,178

 
45

 
15

 
7,460

 
584

 
14

 
21,638

 
629

 
29

Corporate

 

 

 
2,169

 
658

 
2

 
2,169

 
658

 
2

Total held-to-maturity securities
14,178

 
45

 
15

 
9,629

 
1,242

 
16

 
23,807

 
1,287

 
31

Total fixed maturities
$
124,789

 
1,092

 
104

 
64,670

 
3,292

 
76

 
189,459

 
4,384

 
180

Equity securities:
 

 
 

 
 

 
 

 
 

 
 

 
 

 
 

 
 

Redeemable preferred stock
$
95

 
6

 
1

 

 

 

 
95

 
6

 
1

Total equities
$
95

 
6

 
1

 

 

 

 
95

 
6

 
1


The available-for-sale fixed maturities in a gross unrealized loss position for more than 12 months is primarily related to rises in interest rates which results in lower market prices on fixed maturity securities that have lower coupons than the current market rate. This is interest rate risk and is not a signal of impairment. Management has completed its assessment of other-than-temporary impairment of these securities. Based on our evaluation of the credit worthiness of the issuers and because we do not intend to sell the investments, nor is it likely that we would be required to sell these investments before recovery of their amortized cost bases, which may be maturity, none of the unrealized losses are considered to be other-than-temporary.

We monitor all debt and equity securities on an on-going basis relative to changes in credit ratings, market prices, earnings trends and financial performance, in addition to specific region or industry reviews. Our impairment review, in accordance with current guidance, is performed by the Company at each reporting date and management uses its best judgment to decide if impairment is other-than-temporary.  We determine other-than-temporary impairment by reviewing relevant evidence related to the specific security issuer, as well as our intent to sell the security or whether we more likely than not will be required to sell the security before its anticipated recovery.  All securities with a market price below par were segregated and reviewed as of December 31, 2017 based upon the items above for impairment.



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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Notes to Consolidated Financial Statements, Continued



For fixed maturity and equity security investments that have unrealized losses as of December 31, 2016, the cost, gross unrealized losses that have been in a continuous unrealized loss position for less than 12 months, gross unrealized losses that have been in a continuous unrealized loss position for 12 months or longer and fair value are as follows.

 
December 31, 2016
 
Less than 12 months
 
Greater than 12 months
 
Total
 
Fair
Value
 
Unrealized
Losses
 
# of
Securities
 
Fair
Value
 
Unrealized
Losses
 
# of
Securities
 
Fair
Value
 
Unrealized
Losses
 
# of
Securities
 
(In thousands, except for # of securities)
Fixed maturities:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Available-for-sale securities:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
States and political subdivisions
$
202,788

 
3,513

 
184

 
8,018

 
1,509

 
8

 
210,806

 
5,022

 
192

Corporate
91,527

 
3,578

 
70

 
6,102

 
644

 
8

 
97,629

 
4,222

 
78

Residential mortgage-backed
116

 
1

 
4

 
105

 
1

 
2

 
221

 
2

 
6

Total available-for-sale securities
294,431

 
7,092

 
258

 
14,225

 
2,154

 
18

 
308,656

 
9,246

 
276

Held-to-maturity securities:
 

 
 

 
 

 
 

 
 

 
 

 
 

 
 

 
 

States and political subdivisions
43,659

 
1,562

 
47

 
509

 
37

 
1

 
44,168

 
1,599

 
48

Corporate
3,587

 
12

 
3

 
2,171

 
680

 
2

 
5,758

 
692

 
5

Total held-to-maturity securities
47,246

 
1,574

 
50

 
2,680

 
717

 
3

 
49,926

 
2,291

 
53

Total fixed maturities
$
341,677

 
8,666

 
308

 
16,905

 
2,871

 
21

 
358,582

 
11,537

 
329

Equity securities:
 

 
 

 
 

 
 

 
 

 
 

 
 

 
 

 
 

Bond mutual funds
$
10,160

 
108

 
2

 

 

 

 
10,160

 
108

 
2

Redeemable preferred stock
201

 
2

 
2

 

 

 

 
201

 
2

 
2

Common stocks

 

 

 

 
17

 
1

 

 
17

 
1

Total equities
$
10,361

 
110

 
4

 

 
17

 
1

 
10,361

 
127

 
5




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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Notes to Consolidated Financial Statements, Continued



The amortized cost and fair value of fixed maturities at December 31, 2017 by contractual maturity are shown below.  Actual maturities may differ from contractual maturities because borrowers may have the right to call or prepay obligations with or without call or prepayment penalties. Securities not due at a single maturity date have been reflected based upon the final stated maturity.

 
Cost or
Amortized Cost
 
Fair Value
 
(In thousands)
Available-for-sale securities:
 
 
 
Due in one year or less
$
44,805

 
45,049

Due after one year through five years
101,337

 
104,873

Due after five years through ten years
123,319

 
131,125

Due after ten years
666,516

 
693,562

Total available-for-sale securities
935,977

 
974,609

Held-to-maturity securities:
 

 
 

Due in one year or less
19,025

 
19,123

Due after one year through five years
46,497

 
48,014

Due after five years through ten years
46,502

 
48,436

Due after ten years
121,937

 
125,804

Total held-to-maturity securities
233,961

 
241,377

Total fixed maturities
$
1,169,938

 
1,215,986


The Company had no investments in any one entity which exceeded 10% of stockholders' equity at December 31, 2017.  In addition, there were no investments that were non-income producing for the year ended December 31, 2017.

Major categories of net investment income are summarized as follows:

 
Years ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Investment income:
 
 
 
 
 
Fixed maturities
$
48,164

 
43,637

 
39,570

Equity securities
708

 
851

 
2,909

Mortgage loans on real estate
11

 
24

 
36

Policy loans
5,735

 
5,277

 
4,614

Long-term investments
76

 
305

 
247

Other
68

 
89

 
53

Total investment income
54,762

 
50,183

 
47,429

Investment expenses
(1,616
)
 
(1,623
)
 
(1,647
)
Net investment income
$
53,146

 
48,560

 
45,782




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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Notes to Consolidated Financial Statements, Continued



Proceeds and gross realized gains and losses from sales of fixed maturities available-for-sale for 2017, 2016 and 2015 are summarized as follows:

 
Years ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Proceeds
$
1,077

 
20,638

 

Gross realized gains
$
19

 
1,487

 

Gross realized losses
$
16

 

 


In 2017, SPLIC sold one bond from the available for sale portfolio for cash flow purposes and SPFIC sold three bonds. In 2016, SPLIC sold eleven bonds from their available-for-sale portfolio to generate funds to pay the extraordinary dividend to CICA. These sales produced proceeds of $20.6 million and realized gains of $1.5 million. In 2015, there were no sales of fixed maturities available-for-sale. There were no securities sold from the held-to-maturity portfolio in 2017, 2016 or 2015. The Company uses specific identification for securities sold.

Proceeds and gross realized gains and losses from sales of equity securities for 2017, 2016 and 2015 are summarized as follows:

 
Years ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Proceeds
$
1,940

 
5,100

 
43,163

Gross realized gains
$

 
291

 
634

Gross realized losses
$
30

 
35

 
599


In 2017, the Company sold one bond mutual fund, which had been previously impaired, that resulted in a net loss of $30,000. All mutual funds are considered common stocks for regulatory accounting purposes and the RBC charge for stocks is extremely high. In 2016, five equity and bond mutual funds were sold that resulted in a net gain of $256,000 due to regulatory accounting considerations. During 2015, six equity and bond mutual funds were sold resulting in a net gain of $35,000 due to circumstances that arose based on the current environment and due to the fact that they were shorter duration funds. 



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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Notes to Consolidated Financial Statements, Continued



Realized investment gains (losses) are as follows:

 
Years ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Realized investment gains (losses):
 
 
 
 
 
Sales, calls and maturities:
 
 
 
 
 
Fixed maturities
$
(506
)
 
2,024

 
(111
)
Equity securities
121

 
303

 
37

Real estate
1,110

 

 

Net realized gains (losses)
725

 
2,327

 
(74
)
Other-than-temporary impairments ("OTTI")
 
 
 

 
 

Fixed maturities

 
(3,970
)
 
(2,998
)
Equity securities
(207
)
 
(342
)
 
(2,387
)
Realized loss on OTTI
(207
)
 
(4,312
)
 
(5,385
)
Net realized investment gains (losses)
$
518

 
(1,985
)
 
(5,459
)

During 2017, the Company sold its Markham building in Little Rock, Arkansas for a gross sales price of $3.25 million, resulting in a gain on sale of $1.1 million.

Note 3: Fair Value Measurements

Fair value is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date.  We hold fixed maturity and equity securities that are carried at fair value.

Fair value measurements are generally based upon observable and unobservable inputs.  Observable inputs reflect market data obtained from independent sources, while unobservable inputs reflect our view of market assumptions in the absence of observable market information.  We utilize valuation techniques that maximize the use of observable inputs and minimize the use of unobservable inputs.  All assets and liabilities carried at fair value are required to be classified and disclosed in one of the following three categories:
 
Level 1 - Quoted prices for identical instruments in active markets.

Level 2 - Quoted prices for similar instruments in active markets; quoted prices for identical or similar instruments in markets that are not active and model-derived valuations whose inputs or whose significant value drivers are observable.

Level 3 - Instruments whose significant value drivers are unobservable.

Level 1 primarily consists of financial instruments whose value is based on quoted market prices such as U.S. Treasury securities, publicly traded mutual fund investments and individual stocks.
 
Level 2 includes those financial instruments that are valued by independent pricing services or broker quotes.  These models are primarily industry-standard models that consider various inputs, such as interest rates, credit spreads and foreign exchange rates for the underlying financial instruments.  All significant inputs are observable, or derived from observable information in the marketplace or are supported by observable levels at which transactions are executed in the marketplace.  Financial instruments in this category primarily include corporate fixed maturity securities, U.S. Government-sponsored enterprise securities, municipal securities and certain mortgage and asset-backed securities.
 
Level 3 is comprised of financial instruments whose fair value is estimated based on non-binding broker prices utilizing significant inputs not based on, or corroborated by, readily available market information.  We have no level 3 assets as of December 31, 2017.


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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Notes to Consolidated Financial Statements, Continued



 
The following table sets forth our assets and liabilities that are measured at fair value on a recurring basis as of the date indicated.
 
 
December 31, 2017
Available-for-sale investments
Level 1
 
Level 2
 
Level 3
 
Total
Fair Value
 
(In thousands)
Financial assets:
 
 
 
 
 
 
 
Fixed maturities:
 
 
 
 
 
 
 
U.S. Treasury and U.S. Government-sponsored enterprises
$
11,808

 
4,496

 

 
16,304

States and political subdivisions

 
567,503

 

 
567,503

Corporate

 
388,703

 

 
388,703

Residential mortgage-backed

 
1,978

 

 
1,978

Foreign governments

 
121

 

 
121

Total fixed maturities
11,808

 
962,801

 

 
974,609

Equity securities:
 

 
 

 
 

 
 

Stock mutual funds
3,217

 

 

 
3,217

Bond mutual funds
12,367

 

 

 
12,367

Common stock
24

 

 

 
24

Redeemable preferred stock
556

 

 

 
556

Total equity securities
16,164

 

 

 
16,164

Total financial assets
$
27,972

 
962,801

 

 
990,773


 
December 31, 2016
Available-for-sale investments
Level 1
 
Level 2
 
Level 3
 
Total
Fair Value
 
(In thousands)
Financial assets:
 
 
 
 
 
 
 
Fixed maturities:
 
 
 
 
 
 
 
U.S. Treasury and U.S. Government-sponsored enterprises
$
12,190

 
8,502

 

 
20,692

States and political subdivisions

 
573,274

 

 
573,274

Corporate

 
285,099

 

 
285,099

Commercial mortgage-backed

 

 
51

 
51

Residential mortgage-backed

 
2,426

 

 
2,426

Foreign governments

 
126

 

 
126

Total fixed maturities
12,190

 
869,427

 
51

 
881,668

Equity securities:
 

 
 

 
 

 
 

Stock mutual funds
2,946

 

 

 
2,946

Bond mutual funds
14,197

 

 

 
14,197

Common stock
25

 

 

 
25

Redeemable preferred stock
991

 

 

 
991

Total equity securities
18,159

 

 

 
18,159

Total financial assets
$
30,349

 
869,427

 
51

 
899,827



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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Notes to Consolidated Financial Statements, Continued



 
Financial Instruments Valuation
 
Fixed maturity securities, available-for-sale.  At December 31, 2017, the fixed maturities, valued using a third-party pricing source, totaled $962.8 million for Level 2 assets and comprised 97.2% of total reported fair value.  Fair values for Level 3 assets are based upon unadjusted broker quotes that are non-binding.  The Level 1 and Level 2 valuations are reviewed and validated quarterly through random testing by comparisons to separate pricing models, other third party pricing services, and back tested to recent trades.  In addition, we obtain information relative to the third party pricing models and review model parameters for reasonableness.  For the period ended December 31, 2017, there were no material changes to the valuation methods or assumptions used to determine fair values, and no broker or third party prices were changed from the values received.
 
There were no transfers made between Levels 1 and 2 securities at December 31, 2017 or 2016.

Equity securities, available-for-sale.  Fair values of these securities are based upon quoted market price and are classified as Level 1 assets.
 
The following table presents additional information about fixed maturity securities measured at fair value on a recurring basis and for which we have utilized significant unobservable (Level 3) inputs to determine fair value:

 
December 31,
 
2017
 
2016
 
(In thousands)
Beginning Balance at January 1,
$
51

 
145

Total realized and unrealized gains (losses)
 
 
 

Included in net income

 

Included in other comprehensive income

 
(4
)
Principal paydowns
(51
)
 
(90
)
Transfer in and (out) of Level 3

 

Ending Balance at December 31,
$

 
51

 
We review the fair value hierarchy classifications each reporting period.  Changes in the observability of the valuation attributes may result in a reclassification of certain financial assets.  Such reclassifications, if any, are reported as transfers in and out of Level 3 at the beginning fair value for the reporting period in which the changes occur.
 


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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Notes to Consolidated Financial Statements, Continued



Financial Instruments not Carried at Fair Value
 
Estimates of fair values are made at a specific point in time, based on relevant market prices and information about the financial instrument.  The estimated fair values of financial instruments presented below are not necessarily indicative of the amounts the Company might realize in actual market transactions.  The carrying amount and fair value for the financial assets and liabilities on the consolidated balance sheets at each year-end were as follows:
 
 
December 31, 2017
 
December 31, 2016
 
Carrying
Value
 
Fair
Value
 
Carrying
Value
 
Fair
Value
 
(In thousands)
Financial assets:
 
 
 
 
 
 
 
Fixed maturities, held-to-maturity
$
233,961

 
241,377

 
247,004

 
252,545

Mortgage loans
195

 
228

 
232

 
269

Policy loans
73,735

 
73,735

 
66,672

 
66,672

Short-term investments

 

 
508

 
508

Cash and cash equivalents
46,064

 
46,064

 
35,510

 
35,510

Financial liabilities:
 

 
 

 
 

 
 

Annuities - investment contracts
$
55,035

 
57,575

 
50,952

 
52,173

 
Fair values for fixed income securities, which are characterized as Level 2 assets in the fair value hierarchy, are based on quoted market prices for the same or similar securities.  In cases where quoted market prices are not available, fair values are based on estimates using present value or other assumptions, including the discount rate and estimates of future cash flows.

Mortgage loans are secured principally by residential properties and commercial properties.  Weighted average interest rates for these loans were approximately 6.6% and 6.8% per year, as of December 31, 2017 and 2016, respectively, with maturities ranging from 21 to 25 years.  Management estimated the fair value using an annual interest rate of 6.25% at December 31, 2017 and 2016. Our mortgage loans are considered Level 3 assets in the fair value hierarchy.

Policy loans have a weighted average annual interest rate of 7.7% as of December 31, 2017 and 2016, respectively, and have no specified maturity dates.  The aggregate fair value of policy loans approximates the carrying value reflected on the consolidated balance sheet.  These loans typically carry an interest rate that is tied to the crediting rate applied to the related policy and contract reserves.  Policy loans are an integral part of the life insurance policies that we have in force and cannot be valued separately and are not marketable. Therefore, the fair value approximates the carrying value and policy loans are considered Level 3 assets in the fair value hierarchy.

The fair value of short-term investments approximate carrying value due to their short-term nature. Our short-term investments are considered Level 2 assets in the fair value hierarchy.

The fair value of cash and cash equivalents approximate carrying value and are characterized as Level 1 assets in the fair value hierarchy.

The fair value of the Company's liabilities under annuity contract policies, which are considered Level 3 instruments, was estimated at December 31, 2017 using discounted cash flows based upon a swap rate curve with interest rates ranging from 1.84% to 3.34% based upon swap rates adjusted for various risk adjustments. The fair value of liabilities under all insurance contracts are taken into consideration in the overall management of interest rate risk, which seeks to minimize exposure to changing interest rates through the matching of investment maturities with amounts due under insurance contracts.



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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Notes to Consolidated Financial Statements, Continued



Note 4: Policy Liabilities and Short Duration Contracts

Various assumptions used to determine the future policy benefit reserves of life insurance include the following:  a) valuation interest rates; b) mortality assumptions; and c) withdrawals.

The following table presents information on changes in the liability for life, accident and health and property policy and contract claims for the years ended December 31, 2017, 2016 and 2015.

 
Years ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Policy claims payable at January 1
$
9,538

 
9,653

 
9,560

Less:  reinsurance recoverable
407

 
543

 
950

Net balance at January 1
9,131

 
9,110

 
8,610

Add claims incurred, related to:
 

 
 

 
 

Current year
25,036

 
26,000

 
26,911

Prior years
(209
)
 
(493
)
 
(197
)
 
24,827

 
25,507

 
26,714

Deduct claims paid, related to:
 

 
 

 
 

Current year
18,037

 
18,681

 
19,584

Prior years
7,678

 
6,805

 
6,630

 
25,715

 
25,486

 
26,214

Net balance December 31
8,243

 
9,131

 
9,110

Plus:  reinsurance recoverable
367

 
407

 
543

Policy claims payable, December 31
$
8,610

 
9,538

 
9,653


The Company experienced favorable development in 2017 of $209,000 and favorable development in 2016 of $493,000. No unusual claims or trends have been noted.

Short Duration Contracts

The Company's short duration contracts consist of credit life and credit disability in the Life segment and property insurance in the Home Service segment. The credit insurance lines are an immaterial part of short duration contracts so the following disclosures cover only the property insurance line of business in the Home Service segment.



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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Notes to Consolidated Financial Statements, Continued



Special Property Insurance (Allied and Fire)

The following table presents incurred claims development as of December 31, 2017, net of reinsurance, as well as cumulative claim frequency and the total of incurred-but-not-reported liabilities plus expected development on reported claims included within the net incurred claims amounts. This information is presented for the last five years as these claims rarely pay out over a longer period of time. Claims data for 2013 through 2015 is supplementary information to the consolidated financial statements and is unaudited.

 
 
As of December 31, 2017
 
 
Incurred Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance
 
Total of Incurred-but-Not-Reported Liabilities Plus Expected Development on Reported Claims
 
Cumulative Number of Reported Claims
 
 
Years ended December 31,
 
 
Accident Year
 
2013
 
2014
 
2015
 
2016
 
2017
 
 
($ In thousands)
 
(Unaudited)
 
 
 
 
 
 
 
 
2013
 
$
2,058

 
1,977

 
1,970

 
1,964

 
1,964

 

 
328

2014
 
 
 
1,744

 
1,650

 
1,575

 
1,570

 

 
254

2015
 
 
 
 
 
1,777

 
1,731

 
1,692

 
4

 
358

2016
 
 
 
 
 
 
 
2,071

 
2,096

 
6

 
531

2017
 
 
 
 
 
 
 
 
 
1,761

 
210

 
555

Total
 
 
 
 
 
 
 
 
 
$
9,083

 
 
 
 

The following table presents paid claims development as of December 31, 2017, net of reinsurance. Claims data for 2013 through 2015 are unaudited.

 
 
Cumulative Paid Claims and Allocated Claim Adjustment Expenses,
Net of Reinsurance
 
 
Years ended December 31,
Accident Year
 
2013
 
2014
 
2015
 
2016
 
2017
(In thousands)
 
(Unaudited)
 
 
 
 
2013
 
$
1,751

 
1,964

 
1,964

 
1,964

 
1,964

2014
 
 
 
1,361

 
1,556

 
1,560

 
1,560

2015
 
 
 
 
 
1,410

 
1,637

 
1,638

2016
 
 
 
 
 
 
 
1,680

 
2,061

2017
 
 
 
 
 
 
 
 
 
1,359

Total
 
 
 
 
 
 
 
 
 
$
8,582

All outstanding liabilities before 2013, net of reinsurance
 
 
 
 
 
$

Liabilities for claims and claim adjustment expenses, net of reinsurance
 
 
 
$
501




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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Notes to Consolidated Financial Statements, Continued



The reconciliation of the net incurred and paid claims development tables to the liability for claims and claim adjustment expenses in the consolidated statement of financial position is as follows.

 
Year Ended December 31,
 
2017
 
2016
 
(In thousands)
Net outstanding liabilities


 


  Special property
$
501

 
500

  Other short-duration insurance lines
72

 
43

Liabilities for unpaid claims and claim adjustment expenses, net of reinsurance
573

 
543

 
 

 
 

Reinsurance recoverable on unpaid claims
 
 
 
  Special property

 

  Other insurance lines
261

 
340

Total reinsurance recoverable on unpaid claims
261

 
340

 
 
 
 
Insurance lines other than short duration
7,776

 
8,655

 


 


Total gross liability for unpaid claims and claim adjustment expenses
$
8,610

 
9,538


The following is supplementary information to the consolidated financial statements about average historical claims duration as of December 31, 2017.
Average Annual Percentage Payout of Incurred Claims by Age, Net of Reinsurance (Unaudited)
Years
 
1
 
2
 
3
 
4
 
5
 
 
 
 
 
 
 
 
 
 
 
Special Property
 
83.30
%
 
13.68
%
 
0.10
%
 
%
 
%

Note 5: Reinsurance

In the normal course of business, the Company reinsures portions of certain policies that we underwrite to limit disproportionate risks.  During 2017 and 2016, we retained varying amounts of individual insurance up to a maximum retention of $100,000 on any life.  The Company also reinsures 100% of our accidental death benefit rider coverage.  Catastrophe reinsurance is in place for our property policies.  In 2017 and 2016, this reinsurance provided $10,000,000 of coverage above a $500,000 deductible.  Our health insurance policies are substantially all reinsured on a 100% coinsurance basis.  We remain contingently liable to the extent that the reinsuring companies cannot meet their obligations under these reinsurance treaties.

Our amounts recoverable from reinsurers represent receivables from and reserves ceded to reinsurers.  We obtain reinsurance from multiple reinsurers, and we monitor concentration as well as financial strength ratings of our principal reinsurers. The ratings by A.M. Best Company range from A+ (Superior) to B+ (Good).  To protect our position, we have established and funded a trust to cover the contingent liabilities related to accident and health reinsurance ceded to Unified Life Insurance Company, which represents $27,000 of the $3.7 million of reinsurance recoverable at December 31, 2017.



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Notes to Consolidated Financial Statements, Continued



Assumed and ceded life reinsurance activity as of December 31, 2017 and 2016 is summarized as follows:

 
At December 31,
 
2017
 
2016
 
(In thousands)
Aggregate assumed life insurance in force
$
5,564

 
22,915

Aggregate ceded life insurance in force
$
(503,685
)
 
(522,821
)
Net life insurance in force
$
4,469,735

 
4,497,735


The Company's reinsurance recoveries on ceded reinsurance were $3.7 million in 2017 and $3.9 million in 2016.  Premiums, claims and surrenders assumed and ceded for all lines of business for these years are summarized as follows:

 
Years ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Premiums from short-duration contracts:
 
 
 
 
 
Direct
$
6,933

 
6,927

 
7,223

Assumed

 

 

Ceded
(781
)
 
(828
)
 
(873
)
Net premiums earned
6,152

 
6,099

 
6,350

Premiums from long-duration contracts:
 

 
 

 
 

Direct
193,778

 
194,147

 
190,114

Assumed
142

 
151

 
353

Ceded
(2,352
)
 
(2,521
)
 
(2,337
)
Net premiums earned
191,568

 
191,777

 
188,130

Total premiums earned
$
197,720

 
197,876

 
194,480

Claims and surrenders assumed
$
247

 
237

 
414

Claims and surrenders ceded
$
(946
)
 
(877
)
 
(1,013
)
 
SPFIC has catastrophe reinsurance that covers the first event in excess of a $500,000 deductible up to $10.0 million.  In consideration for a reinstatement premium, second event coverage is provided in excess of a $500,000 deductible up to $10.0 million.  The annual premium was approximately $0.8 million in 2017 and 2016 and $0.9 million in 2015.

Note 6: Stockholders' Equity and Restrictions

The two classes of our common stock are equal in all respects, except (a) each Class A share is entitled to receive twice the cash dividends paid on a per share basis to the Class B common stock, if any; and (b) the Class B common stock has the exclusive right to elect a simple majority of the Board of Directors of Citizens and the Class A common stock elects the remaining directors.



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Notes to Consolidated Financial Statements, Continued



The table below shows the combined total of all of our insurance subsidiaries' capital and surplus and net income (loss) for life insurance operations and property insurance operations, although these amounts are not all available as dividends to Citizens, Inc., because only CICA is directly owned by Citizens, Inc.  All other subsidiaries are owned by CICA.
 
 
Years ended December 31,
 
2017
 
2016
Combined Statutory Stockholders' Equity
(In thousands)
 
 
Life insurance operations
$
28,101

 
28,009

Property insurance operations
7,029

 
6,863

Total statutory equity
$
35,130

 
34,872

  
 
Years ended December 31,
 
2017
 
2016
 
2015
Combined Statutory Net Income (Loss)
(In thousands)
 
 
Life insurance operations
$
4,179

 
11,987

 
(7,972
)
Property insurance operations
152

 
401

 
607

Total statutory net income (loss)
$
4,331

 
12,388

 
(7,365
)
 
Generally, the net assets of the insurance subsidiaries available for transfer to their immediate parent are limited to the greater of the subsidiary net gain from operations during the preceding year or 10% of the subsidiary net statutory surplus as of the end of the preceding year as determined in accordance with accounting practices prescribed or permitted by insurance regulatory authorities.  Under these practices, total surplus at December 31, 2017 was $32.0 million and net gain from operations was $5.8 million for CICA.  Based upon statutory net gain from operations and surplus of CICA as of and for the year ended December 31, 2017, a dividend of approximately $5.8 million could be paid to the Company without prior regulatory approval in 2018.  Payments of dividends in excess of such amounts would generally require approval by regulatory authorities.

CICA, CNLIC, SPLIC, MGLIC and SPFIC have calculated their risk based capital ("RBC") in accordance with the National Association of Insurance Commissioners' Model Rule and the RBC rules as adopted by their respective states of domicile. All insurance subsidiaries exceeded RBC minimum levels at December 31, 2017.

On June 10, 2016, the National Association of Insurance Commissioners (“NAIC”) Executive Committee and Plenary voted to adopt a recommendation for January 1, 2017 as the operative date for the implementation of Principles-Based Reserves (“PBR”) as a national standard for life insurance products. Although this NAIC standard does not change the reserving requirements under U.S. GAAP, it can be significant for many life insurers. PBR replaces the current formulaic approach to determining policy reserves with an approach that more closely reflects the risks of highly complex products. Companies will be expected to develop “right-sized” reserves that better align with their specific product features, their observed actuarial experience, and their overall risk management procedures. There is a three-year transition period where PBR is optional until PBR becomes required on January 1, 2020. The Company is assessing the impact that this standard will have on its statutory reserving and capital and surplus.



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Notes to Consolidated Financial Statements, Continued



Note 7: Commitments and Contingencies

Qualification of Life Products

As of December 31, 2014, we reported that a portion of the life insurance policies issued by our subsidiary insurance companies failed to qualify for the favorable U.S. federal income tax treatment afforded by Section 7702 of the Internal Revenue Code ("IRC") of 1986. This tax code section allows for qualifying products sold to clients to have favorable tax treatment such as the product's inside build up is not taxable, unless distributions are made. Because these policies were sold with the intention that they would qualify for this favorable tax treatment, holders of these policies and the Company may now be subject to additional tax liabilities. The policies at issue were sold most substantially to non-U.S. citizens residing abroad and to a lesser extent domestically. Based upon a review of the options available to the Company, we have determined we will not remediate our endowments and life products that we have sold to non-U.S. citizens but will propose an offer to the IRS to settle potential liabilities. We do intend to remediate the domestic products we have sold to U.S. citizens. Accordingly, we submitted an offer to enter into a Closing Agreement for CICA and CNLIC in May 2017. We have not received a response from the IRS on this submission. In addition, as part of our continuing review, we determined in July 2015 that certain annuity contracts do not contain qualifying language under IRC 72(s) as intended that would have provided for favorable tax treatment of the annuities. This issue affects both our domestic and international contract holders. We generally endorsed affected domestic annuity contracts to comply with the Code in December 2017 and intend to submit a Closing Agreement offer in 2018 to address past non-compliance. The Company has continued to refine the understanding of the tax failures as previously reported by preparing an individual policy calculation and has reflected the related exposure for the current reporting period as noted below. Failure of these policies to qualify under IRC Sections 7702 and 72(s) has resulted in additional liabilities and expenses as described below. The products have been and continue to be appropriately reported under U.S. GAAP for financial reporting.

The failure of these policies to qualify under Sections 7702 and 72(s) results in an estimated liability as of December 31, 2017 of $12.3 million, after tax, related to projected IRS toll charges and fees of $12.0 million and reserves increases to bring policies into compliance totaling $0.3 million. The estimated liability at December 31, 2017 is down $2.1 million from the estimated liability at December 31, 2016 of $14.4 million, after tax, due to a continued refinement of our estimate and additional accrued interest charges. The probability weighted range of financial estimates relative to this issue is $5.9 million to $48.2 million, after tax. This estimated range includes projected toll charges and fees payable to the IRS, as well as estimated increased payout obligations to current holders of non-compliant domestic life insurance policies expected to result from remediation of those policies. The estimated liability and the estimated range will be updated as we continue to refine our estimates. The amount of our liabilities and expenses depends on a number of uncertainties, including the number of prior tax years for which we may be liable to the IRS, the number of domestic life insurance policies we will be required to remediate, and the methodology applicable to the calculation of the toll charge for non-compliant policies. Given the range of potential outcomes and the significant variables assumed in establishing our estimates, actual amounts incurred may exceed our reserve and also could exceed the high end of our estimated range of liabilities and expenses. To the extent the amount reserved by the Company is insufficient to meet the actual amount of our liability and expenses, or if our estimates of those liabilities and expenses change in the future, our financial condition and results of operations may be materially adversely affected. Management believes that based upon current information we have recorded the best estimate liability to date.

Accruals for loss contingencies are recorded when it is probable that a liability has been incurred and the amount can be reasonably estimated. The process of determining our best estimate and the estimated range was a complex undertaking including insight from external consultants and involved management’s judgment based upon a variety of factors known at the time. Additional costs will be incurred in 2018 associated with these issues and we believe these costs will range from $1.0 million to $2.0 million, but due to the uncertainty of actions we cannot reasonably estimate these costs with any reliability. Actual amounts incurred may exceed this estimate and will be recorded as they become probable and can be reasonably estimated.

Litigation and Regulatory Actions

On or about March 16, 2017, Juan Gamboa filed a putative class action lawsuit against the Company and five of its current and former directors and executive officers in the United States District Court, Western District of Texas. The lawsuit alleges the defendants violated Sections 10(b) and 20(a) of the Securities Exchange Act of 1934 and Rule 10b-5 promulgated thereunder by making false and/or misleading statements, as well as failing to disclose material adverse facts about the Company’s business, operations and prospects.  On May 25, 2017, the court appointed lead plaintiffs, and


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Notes to Consolidated Financial Statements, Continued



on July 31, 2017, the lead plaintiffs filed an amended complaint. The amended complaint seeks an award of damages in an unspecified amount on behalf of a putative class consisting of persons who purchased the Company’s common stock between March 11, 2015 and March 8, 2017, inclusive.  On September 28, 2017, we filed a motion to dismiss, which remains pending before the court. The Company believes that the lawsuit is without merit, and it intends to vigorously defend against all claims asserted.  At this time, the Company is unable to reasonably determine the outcome of this litigation.

From time to time we are subject to legal and regulatory actions relating to our business. We defend all claims vigorously.  As a result, we incur defense costs, including attorneys' fees, other direct litigation costs and the expenditure of management time that otherwise would be devoted to our business. If we suffer an adverse judgment as a result of litigation claims, it could have a material adverse effect on our business, results of operations and financial condition.

As disclosed in prior periods, the legal and regulatory actions facing the company include those relating to compliance with U.S. federal securities laws. Specifically, the Company has been the subject of an investigation by the Securities and Exchange Commission (“SEC”), which appears to be focused on the Company’s internal control over financial reporting and disclosure controls and procedures in light of the Company’s determination in 2015 that a portion of the life insurance and annuity policies issued by its subsidiary insurance companies failed to qualify for the favorable U.S. federal income tax treatment afforded by Sections 7702 and 72(s) of the Internal Revenue Code of 1986. There have been no allegations of fraud presented by the SEC. We have cooperated fully with the investigation and expect that the matter will be resolved soon, although we cannot predict the timing of a resolution or the ultimate outcome of the investigation. The Company does not believe it is reasonably possible that resolution of this matter could result in a material loss to the Company.

Unclaimed Property Contingencies
The Company was informed in 2012 by the Louisiana Department of Treasury, Arkansas Auditor of State and the Texas State Comptroller, that they authorized an audit of Citizens, Inc. and its affiliates for compliance with unclaimed property laws. This audit is being conducted by Verus Financial LLC on behalf of the states. This audit is not an active audit and there has been no activity relative to this audit for several years.
    
If the external audit was performed it could result in additional payments to beneficiaries, additional escheatment of funds deemed abandoned under state laws, administrative penalties, interest, and changes to the Company's procedures for the identification and escheatment of abandoned property.  The Company believes additional escheatment of funds in Arkansas or Texas will not be material to our financial condition or results of operations. However, additional escheatment of funds in Louisiana, which may subsequently be deemed abandoned under the Louisiana Department of Treasury’s audit, could be substantial for SPLIC if the Louisiana Department of Treasury chooses to disregard recent court decisions regarding unclaimed property litigation in favor of the insurance industry. At this time, the Company is not able to estimate any of these possible amounts.

We have the following operating lease commitments as of December 31, 2017 with the payments due by the periods indicated below.
 
Lease Commitments
 
(In thousands)
Less than 1 year
$
1,858

1 year to 3 years
2,829

3 years to 5 years
173

More than 5 years

Total
$
4,860


Operating lease expense was $1.1 million for the year ended December 31, 2017 and $0.6 million for the years ended December 31, 2016 and 2015.



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Notes to Consolidated Financial Statements, Continued



Note 8: Segment and Other Operating Information

The Company has two reportable segments:  Life Insurance and Home Service Insurance. The Life Insurance and Home Service portions of the Company constitute separate businesses. In addition to the Life Insurance and Home Service business, the Company also operates other non-insurance portions of the Company, which primarily includes the Company’s IT and Corporate-support functions, which is included in the table presentation below to properly reconcile the segment information with consolidated financial statements of the Company.
 
The accounting policies of the segments are in accordance with U.S. GAAP and are the same as those described in the summary of significant account policies.  We evaluate profit and loss performance based on U.S. GAAP net income before federal income taxes for our reportable segments.

The Company's Other Non-insurance operations is the only difference between segments and reported consolidated operations.

 
Year ended December 31, 2017
 
Life
Insurance
 
Home
Service
 
Other
Non-Insurance
Operations
 
Consolidated
 
(In thousands)
Revenues:
 
 
 
 
 
 
 
Premiums
$
150,708

 
47,012

 

 
197,720

Net investment income
38,578

 
13,132

 
1,436

 
53,146

Realized investment gains (losses), net
(461
)
 
979

 

 
518

Other income
1,061

 
3

 
179

 
1,243

Total revenue
189,886

 
61,126

 
1,615

 
252,627

Benefits and expenses:
 

 
 

 
 

 
 

Insurance benefits paid or provided:
 

 
 

 
 

 
 

Claims and surrenders
60,393

 
22,512

 

 
82,905

Increase in future policy benefit reserves
70,783

 
5,246

 

 
76,029

Policyholders' dividends
6,226

 
42

 

 
6,268

Total insurance benefits paid or provided
137,402

 
27,800

 

 
165,202

Commissions
25,760

 
15,564

 

 
41,324

Other general expenses
18,597

 
23,395

 
4,396

 
46,388

Capitalization of deferred policy acquisition costs
(23,157
)
 
(5,963
)
 

 
(29,120
)
Amortization of deferred policy acquisition costs
25,295

 
4,395

 

 
29,690

Amortization of cost of customer relationships acquired
595

 
1,534

 

 
2,129

Total benefits and expenses
184,492

 
66,725

 
4,396

 
255,613

Income (loss) before income tax expense
$
5,394

 
(5,599
)
 
(2,781
)
 
(2,986
)





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Notes to Consolidated Financial Statements, Continued



 
Year ended December 31, 2016
 
Life
Insurance
 
Home
Service
 
Other
Non-Insurance
Enterprises
 
Consolidated
 
(In thousands)
Revenues:
 
 
 
 
 
 
 
Premiums
$
151,195

 
46,681

 

 
197,876

Net investment income
33,350

 
13,705

 
1,505

 
48,560

Realized investment losses, net
(1,685
)
 
(300
)
 

 
(1,985
)
Other income
882

 
5

 
68

 
955

Total revenue
183,742

 
60,091

 
1,573

 
245,406

Benefits and expenses:
 

 
 

 
 

 
 

Insurance benefits paid or provided:
 

 
 

 
 

 
 

Claims and surrenders
58,440

 
22,927

 

 
81,367

Increase in future policy benefit reserves
71,373

 
4,508

 

 
75,881

Policyholders' dividends
6,774

 
58

 

 
6,832

Total insurance benefits paid or provided
136,587

 
27,493

 

 
164,080

Commissions
29,235

 
15,406

 

 
44,641

Other general expenses
14,284

 
15,252

 
3,820

 
33,356

Capitalization of deferred policy acquisition costs
(26,742
)
 
(5,990
)
 

 
(32,732
)
Amortization of deferred policy acquisition costs
24,428

 
4,087

 

 
28,515

Amortization of cost of customer relationships acquired
559

 
1,504

 

 
2,063

Total benefits and expenses
178,351

 
57,752

 
3,820

 
239,923

Income (loss) before income tax expense
$
5,391

 
2,339

 
(2,247
)
 
5,483




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Notes to Consolidated Financial Statements, Continued



 
Year ended December 31, 2015
 
Life
Insurance
 
Home
Service
 
Other
Non-Insurance
Enterprises
 
Consolidated
 
(In thousands)
Revenues:
 
 
 
 
 
 
 
Premiums
$
147,832

 
46,648

 

 
194,480

Net investment income
30,206

 
14,063

 
1,513

 
45,782

Realized investment losses, net
(3,873
)
 
(1,586
)
 

 
(5,459
)
Other income
1,008

 
86

 
371

 
1,465

Total revenue
175,173

 
59,211

 
1,884

 
236,268

Benefits and expenses:
 

 
 

 
 

 
 

Insurance benefits paid or provided:
 

 
 

 
 

 
 

Claims and surrenders
55,912

 
22,967

 

 
78,879

Increase in future policy benefit reserves
73,259

 
3,801

 

 
77,060

Policyholders' dividends
10,695

 
52

 

 
10,747

Total insurance benefits paid or provided
139,866

 
26,820

 

 
166,686

Commissions
28,336

 
15,289

 

 
43,625

Other general expenses
16,345

 
13,349

 
3,593

 
33,287

Capitalization of deferred policy acquisition costs
(25,268
)
 
(5,836
)
 

 
(31,104
)
Amortization of deferred policy acquisition costs
20,025

 
3,375

 

 
23,400

Amortization of cost of customer relationships acquired
641

 
1,676

 

 
2,317

Total benefits and expenses
179,945

 
54,673

 
3,593

 
238,211

Income (loss) before income tax expense
$
(4,772
)
 
4,538

 
(1,709
)
 
(1,943
)

The table below summarizes assets by segment.

 
December 31,
 
2017
 
2016
 
(In thousands)
Assets:
 
 
 
Life Insurance
$
1,191,051

 
1,130,288

Home Service Insurance
377,578

 
374,986

Other Non-Insurance Operations
75,824

 
78,394

Total assets
$
1,644,453

 
1,583,668




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Notes to Consolidated Financial Statements, Continued



Major categories of earned premiums are summarized as follows:

 
Years ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Premium income:
 
 
 
 
 
Ordinary life
$
191,342

 
191,226

 
187,479

Group life

 
28

 
207

Accident and health
1,392

 
1,546

 
1,599

Property
4,986

 
5,076

 
5,195

Total premium income
$
197,720

 
197,876

 
194,480


Geographic Information

The following table sets forth the Company's annual total of earned premiums from geographic area for the years indicated:

 
Years ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Area:
 
 
 
 
 
United States
$
54,737

 
54,430

 
54,753

Colombia
29,200

 
29,643

 
27,589

Venezuela
27,997

 
31,107

 
31,948

Taiwan
19,535

 
18,590

 
18,031

Ecuador
16,440

 
15,456

 
15,527

Brazil
11,088

 
9,856

 
8,960

Other foreign countries
41,714

 
41,992

 
40,529

Net reinsurance
(2,991
)
 
(3,198
)
 
(2,857
)
Total
$
197,720

 
197,876

 
194,480


Note 9: Income Taxes

Due to the reduced statutory tax rate under the New Tax Act, we were required to remeasure our deferred tax assets and liabilities using the lower rate at December 22, 2017, the date of enactment. This re-measurement resulted in a reduction of net deferred tax assets of $35.7 million, which includes a $4.8 million benefit related to deferred taxes previously recognized in accumulated other comprehensive income. In accordance with the SEC's Staff Accounting Bulletin No. 118 ("SAB 118"), the Company has recorded provisional amounts related to the impacts of the New Tax Act, including but not limited to the change in corporate tax rate and immediate expensing of certain capital assets.  The amounts are considered provisional estimates due to complexities and ambiguities in New Tax Act which resulted in incomplete accounting for the tax effects of these provisions. Further guidance, either legislative or interpretive, and analysis will be required to complete the accounting for these items. A final determination is required to be made within a measurement period not to extend beyond one year from the enactment date of the New Tax Act.  No other provisions of the New Tax Act had a significant impact on our 2017 income tax provisions.

Our federal income tax expense was $35.1 million, $3.5 million and $1.2 million in 2017, 2016 and 2015, respectively.  This represents effective tax rates of (1,176.9)%, 64.1% and (61.8)%, respectively. The high negative effective tax rate in 2017 was primarily related to remeasurement under the New Tax Act reform which went into effect on December 22, 2017. The high effective rate in 2016 and 2015 was primarily due to the effect of our uncertain tax position and the nondeductible costs to remediate our tax compliance issues.



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Notes to Consolidated Financial Statements, Continued



The Company holds no valuation allowance in other comprehensive income at December 31, 2017 or 2016.

A reconciliation of federal income tax expense computed by applying the federal income tax rate of 35% in 2017, 2016 and 2015 to income (loss) before federal income tax expense is as follows:

 
Years Ended December 31,
 
2017
 
2016
 
2015
 
Amount
 
%
 
Amount
 
%
 
Amount
 
%
 
(In thousands)
 
 
Expected tax expense (benefit)
$
(1,045
)
 
35.0
 %
 
$
1,919

 
35.0
 %
 
$
(680
)
 
35.0
 %
Release of valuation allowance previously held in other comprehensive income

 

 

 

 
(42
)
 
2.2

Taxable stock sales

 

 
263

 
4.8

 

 

Tax-exempt interest and dividends-received deduction
(360
)
 
12.1

 
(553
)
 
(10.1
)
 
(746
)
 
38.4

Adjustment of prior year taxes
68

 
(2.3
)
 
29

 
0.5

 
(317
)
 
16.3

Effect of graduated rates
(140
)
 
4.7

 
(57
)
 
(1.0
)
 
(71
)
 
3.7

Effect of uncertain tax position
(355
)
 
11.9

 
1,672

 
30.5

 
1,890

 
(97.3
)
Nondeductible costs to remediate tax compliance issue
(384
)
 
12.9

 
241

 
4.4

 
1,152

 
(59.3
)
Tax reform re-measurement
35,718

 
(1,196.2
)
 

 

 

 

Goodwill impairment
1,621

 
(54.3
)
 

 

 

 

Other
18

 
(0.7
)
 

 

 
14

 
(0.8
)
Total income tax expense
$
35,141

 
(1,176.9
)%
 
$
3,514

 
64.1
 %
 
$
1,200

 
(61.8
)%

Income tax expense consists of:

 
Years Ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Current
$
14,454

 
13,348

 
(2,315
)
Deferred
20,687

 
(9,834
)
 
3,515

Total income tax expense
$
35,141

 
3,514

 
1,200





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Notes to Consolidated Financial Statements, Continued



The components of deferred federal income taxes are as follows:

 
December 31,
 
2017
 
2016
 
(In thousands)
Deferred tax assets:
 
 
 
Future policy benefit reserves
$
78,372

 
123,101

Net operating and capital loss carryforwards
485

 

Accrued expenses
65

 
104

Investments
6,002

 
6,837

State income tax credits

 
119

Other
276

 
56

Total gross deferred tax assets
85,200

 
130,217

Deferred tax liabilities:
 

 
 

Deferred policy acquisition costs, cost of customer relationships acquired and intangible assets
(25,518
)
 
(44,709
)
Unrealized gains on investments available-for-sale
(8,297
)
 
(7,556
)
 Accrued policyholder dividends
(441
)
 
(815
)
Other
(147
)
 
(268
)
Total gross deferred tax liabilities
(34,403
)
 
(53,348
)
Net deferred tax asset
$
50,797

 
76,869


A summary of the changes in the components of deferred federal and state income taxes is as follows:

 
December 31,
 
2017
 
2016
 
(In thousands)
Deferred federal and state income taxes:
 
 
 
Balance January 1,
$
76,869

 
67,145

Deferred tax benefit
(20,687
)
 
9,834

Investments available-for-sale
(5,570
)
 
(128
)
Effects of unrealized gains on DAC, CCRA and reserves
(103
)
 
18

Reclassification of MGLIC NOL from current taxes payable
288

 

Balance December 31,
$
50,797

 
76,869


MGLIC, who is not eligible to join the Company's consolidated tax return until 2020, had a $1.2 million net operating loss carryforward at December 31, 2017, which begin expiring in 2032.  

The Company and our subsidiaries had $1.1 million of capital loss carryforwards at December 31, 2017, which will expire, if unused, in 2022.

At December 31, 2017 and 2016, we determined that as a result of our taxable income in carryback periods, tax planning strategies, and the expected reversal of existing deferred tax liabilities, it was more likely than not that the deferred tax assets would be realized.

The Company recognizes only the impact of tax positions that, based on their technical merits, are more likely than not to be sustained upon an audit by the taxing authority.



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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Notes to Consolidated Financial Statements, Continued



A reconciliation of unrecognized tax benefits is as follows:

 
Years ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
 
 
 
 
 
 
Balance at January 1,
$
85,762

 
78,079

 
81,459

Additions based on tax positions related to the current year
7,384

 
3,546

 
3,608

Additions for tax positions of prior years
2,685

 
4,706

 
1,570

Reductions for tax positions of prior years

 
(569
)
 
(8,558
)
Balance December 31,
$
95,831

 
85,762

 
78,079


This unrecognized tax benefit is reported net in current federal income tax payable in the Consolidated Statements of Financial Position. Included in these amounts is $6.5 million, $5.7 million and $3.5 million of interest expense with respect to unrecognized tax benefit as of December 31, 2017, 2016 and 2015, respectively.

None of the Company’s unrecognized tax benefits at December 31, 2017 would affect the effective tax rate if recognized. The Company does not believe there is a reasonable possibility the total amount of uncertain tax benefits will significantly increase or decrease in the next twelve months.

The Company’s practice is to recognize interest and penalties related to income tax matters in income tax expense.  In the Consolidated Statements of Comprehensive Income (Loss), the amount of interest expense recorded was $0.8 million, $2.2 million and $0.4 million for the years ended December 31, 2017, 2016 and 2015, respectively.

The Company's Federal income tax return is filed on a consolidated basis with the following entities:
 
Citizens, Inc.
CICA Life Insurance Company of America
Security Plan Life Insurance Company
Security Plan Fire Insurance Company
Computing Technology, Inc.
Insurance Investors, Inc.
Citizens National Life Insurance Company

Magnolia Guaranty Life Insurance Company files its Federal income tax return on a stand-alone basis as it is not eligible to join the consolidated group until 2020. CICA Life Ltd., a Bermuda company, is a newly established entity and will file separate tax reporting.

The method of allocation among companies is subject to a written tax sharing agreement, approved by the Board of Directors, whereby allocation is made primarily on a separate return basis with current credit for any net operating losses or other items utilized in the consolidated tax return.  Intercompany tax balances are settled quarterly.

The Company and our subsidiaries file income tax returns in the U.S. Federal jurisdiction and various U.S. states.  None of our subsidiaries are subject to examination by U.S. tax authorities for years prior to 2014.




105

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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Notes to Consolidated Financial Statements, Continued



Note 10: Other Comprehensive Income (Loss)

The changes in the components of other comprehensive income (loss) are reported net of the effects of income taxes of 31.1% in 2017 due to the reduced statutory tax rate under the new tax act, and 35% in 2016 and 2015, as indicated below.

 
Amount
 
Tax Effect
 
Amount
 
(In thousands)
Year ended December 31, 2017
 
 
 
 
 
Unrealized gains (losses) on securities:
 
 
 
 
 
Unrealized holding gains (losses) arising during the period
$
17,374

 
(5,379
)
 
11,995

Reclassification adjustment for (gains) losses included in net income
546

 
(191
)
 
355

Effects on DAC and CCRA
292

 
(102
)
 
190

Other comprehensive income (loss)
$
18,212

 
(5,672
)
 
12,540

Year ended December 31, 2016
 

 
 

 
 

Unrealized gains (losses) on securities:
 

 
 

 
 

Unrealized holding gains (losses) arising during the period
$
(1,608
)
 
563

 
(1,045
)
Reclassification adjustment for (gains) losses included in net income
1,974

 
(691
)
 
1,283

Effects on DAC and CCRA
(51
)
 
18

 
(33
)
Other comprehensive income (loss)
$
315

 
(110
)
 
205

Year ended December 31, 2015
 

 
 

 
 

Unrealized gains (losses) on securities:
 

 
 

 
 

Unrealized holding gains (losses) arising during the period
$
(24,545
)
 
8,591

 
(15,954
)
Reclassification adjustment for (gains) losses included in net income
5,415

 
(1,895
)
 
3,520

Effects on DAC and CCRA
328

 
(115
)
 
213

Change in tax valuation allowance

 
(42
)
 
(42
)
Other comprehensive income (loss)
$
(18,802
)
 
6,539

 
(12,263
)


Note 11: Benefit Plans

The Company sponsors a defined contribution profit-sharing plan.  Employees with one year of service can participate.  Contributions are made at the discretion of the Board of Directors and are subject to a tiered vesting schedule.  There were no employer contributions to the plan in 2017, 2016 and 2015.  The plan does not permit employee contributions.

The Company introduced an employer-sponsored 401(k) plan to all eligible employees, effective March 1, 2016. This is an additional benefit offered to employees, which supplements the defined contribution profit-sharing plan which was already in existence.  Employees with one year of service can participate in the new plan.  Contributions are made by employees and the Company provides a matching contribution based upon the employee's level of contribution. The Company's expense related to the new 401(k) plan was $0.7 million and $0.5 million in 2017 and 2016, respectively. On the effective date, the Company's defined contribution profit-sharing plan was merged into the 401(k) plan and it became the Citizens, Inc. 401(k) Retirement and Profit Sharing Plan. Although merged, the profit sharing plan remains a separate and distinct employee benefit for eligible employees.

The Company is primarily self-insured for employee health benefits.  The Company records its self-insurance liability based on an estimate of claims incurred but not yet reported.  There is stop-loss coverage for amounts in excess of $100,000 per individual per year.  If more claims are made than were estimated or if the costs of actual claims increase beyond what was anticipated, reserves recorded may not be sufficient and additional accruals may be required in future periods.
 


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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Notes to Consolidated Financial Statements, Continued



Note 12: Related Party Transactions

The Company has various routine related party transactions in conjunction with our holding company structure, such as a management service agreement related to costs incurred, a tax sharing agreement between entities, and inter-company dividends and capital contributions. There were no changes related to these relationships during the year ended December 31, 2017.

In 2017, Citizens made a $5.0 million capital contribution to CICA. In the third quarter of 2017, Citizens contributed $250,000 to CICA Life Ltd. to capitalize a newly formed Bermuda entity, SPLIC contributed $250,000 in capital to MGLIC, and SPLIC declared a dividend payable to CICA of $395,000 which will be paid in 2018.

Note 13: Quarterly Financial Information (Unaudited)

The following table contains selected unaudited financial data for each quarter.

 
Fourth
Quarter (a)
 
Third
Quarter
 
Second
Quarter
 
First
Quarter
 
(In thousands, except per share amounts)
2017
 
 
 
 
 
 
 
Revenues
$
67,863

 
64,331

 
60,852

 
59,581

Benefits and expenses
76,998

 
61,221

 
58,756

 
58,638

Federal income tax expense (benefit)
35,069

 
(339
)
 
1,524

 
(1,113
)
Net income (loss)
(44,204
)
 
3,449

 
572

 
2,056

Net income (loss) available to common shareholders
(44,204
)
 
3,449

 
572

 
2,056

Basic & Diluted earnings (losses) per share of Class A common stock
(0.89
)
 
0.07

 
0.01

 
0.04

Basic & Diluted earnings (losses) per share of Class B common stock
(0.44
)
 
0.03

 
0.01

 
0.02

(a) Federal income tax expense (benefit), Net income (loss) and Basic and Diluted earnings (loss) per share reflect the effects of the new tax reform re-measurement of $35.7 million. Net income (loss) and Basic and Diluted earnings (loss) per share also reflect the effects of the goodwill impairment of $4.6 million.  For more information, please refer to Note 1 and Note 9.

 
Fourth
Quarter
 
Third
Quarter
 
Second
Quarter
 
First
Quarter
 
(In thousands, except per share amounts)
2016
 
 
 
 
 
 
 
Revenues
$
67,903

 
61,741

 
61,237

 
54,525

Benefits and expenses
68,277

 
57,134

 
58,678

 
55,834

Federal income tax expense (benefit)
(490
)
 
1,845

 
1,077

 
1,082

Net income (loss)
116

 
2,762

 
1,482

 
(2,391
)
Net income (loss) available to common shareholders
116

 
2,762

 
1,482

 
(2,391
)
Basic & Diluted earnings (losses) per share of Class A common stock

 
0.06

 
0.03

 
(0.05
)
Basic & Diluted earnings (losses) per share of Class B common stock

 
0.03

 
0.01

 
(0.02
)




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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Notes to Consolidated Financial Statements, Continued



Note 14: Subsequent Event

In January 2018, the Company's Board of Directors approved awards of Restricted Stock Units under the Citizens Inc. Omnibus Incentive Plan for non-employee directors and the executive management team totaling $10,500 per director and $976,000 in total to the executive management team. The grant date was February 15, 2018 with a one year vesting schedule for the directors and a two year vesting schedule for the executive management team. In addition, the Board also approved equity grants for 2018 not to exceed $1.2 million for other employees with a delegation to the CEO to determine the value to be awarded.


Note 15: Correction of Immaterial Errors and Reclassification of Certain Amounts

Correction of Immaterial Errors
In the course of preparing its consolidated financial statements for the year ended December 31, 2016, the Company identified immaterial errors in its previously filed financial statements. The errors were in the Company’s accounting for DAC and future policy benefits in the life insurance segment and several other immaterial errors in our other two segments.
Two of the errors were discovered in connection with the Company’s ongoing conversion of its actuarial valuation from a third party service provider to an actuarial valuation modeling software system purchased from a vendor. The errors in valuing DAC and future policy benefits caused the Company to understate amortization of DAC over several years and to overstate the increase in future policy benefit reserves during the same periods, resulting in an overstatement of DAC of $0.3 million and an overstatement of future policy benefits of $7.9 million at December 31, 2015. There were several other immaterial errors that resulted in negligible impact at December 31, 2015. Correcting the errors resulted in a reduction in the Company’s net losses of $0.4 million in 2015.
The Company assessed the materiality of these errors on its previously reported annual financial statements in accordance with SEC Staff Accounting Bulletin ("SAB") No. 99, Materiality, and SAB No. 108, Considering the Effects of Prior Year Misstatements when Quantifying Misstatements in Current Year Financial Statements and determined that the errors were immaterial to each of the previously reported periods. However, the Company determined that the adjustment to correct the error, if recorded in 2016 operating results, would materially misstate the 2016 financial statements. Accordingly, we are correcting the errors by restating the prior period information, and therefore have revised the Consolidated Statement of Financial Position as of December 31, 2015, the Consolidated Statements of Operations and Comprehensive Income (Loss), the Consolidated Statements of Stockholders’ Equity and the Consolidated Statements of Cash Flows for the years ended December 31, 2015.


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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Notes to Consolidated Financial Statements, Continued



The line item effects of these immaterial error corrections are detailed below.
2015
As
Reported
 
Restatement
 
As
Adjusted
 
(In thousands)
Consolidated Statements of Financial Position
 
 
 
 
 
 
 
 
 
 
 
Deferred policy acquisition costs
$
165,362

 
(1,670
)
 
163,692

Deferred tax asset
68,764

 
(1,619
)
 
67,145

Total assets
1,484,040

 
(3,289
)
 
1,480,751

Liabilities:
 
 
 
 
 
Future policy benefit reserves:
 
 
 
 
 
Life insurance
$
995,972

 
(8,599
)
 
987,373

Total policy liabilities
1,140,879

 
(8,599
)
 
1,132,280

Current federal income tax payable
71,225

 
757

 
71,982

Other liabilities
24,205

 
144

 
24,349

Total liabilities
1,241,523

 
(7,698
)
 
1,233,825

Accumulated deficit
(22,626
)
 
4,409

 
(18,217
)
Total stockholders' equity
242,517

 
4,409

 
246,926

Total liabilities and stockholders' equity
1,484,040

 
(3,289
)
 
1,480,751

 
 
 
 
 
 
Consolidated Statements of Operations and Comprehensive Income (Loss)
 
 
 
 
 
 
 
 
 
 
Increase in future policy benefit reserves
$
77,929

 
(869
)
 
77,060

Total insurance benefits paid or provided
167,555

 
(869
)
 
166,686

Other general expenses
33,143

 
144

 
33,287

Amortization of deferred policy acquisition costs
23,339

 
61

 
23,400

Total benefits and expenses
238,875

 
(664
)
 
238,211

Income (loss) before federal income tax expense
(2,607
)
 
664

 
(1,943
)
Federal income tax expense
972

 
228

 
1,200

Net income (loss)
(3,579
)
 
436

 
(3,143
)
Basic and diluted earnings (losses) per share of Class A common stock
(0.07
)
 
0.01

 
(0.06
)
Basic and diluted earnings (losses) per share of Class B common stock
(0.04
)
 
0.01

 
(0.03
)
Comprehensive income (loss)
(15,842
)
 
436

 
(15,406
)
 
 
 
 
 
 
Consolidated Statements of Stockholders' Equity
 
 
 
 
 
 
 
 
 
 
 
Balance at December 31, 2014
$
258,359

 
3,973

 
262,332

Net income (loss)
(3,579
)
 
436

 
(3,143
)
Balance at December 31, 2015
242,517

 
4,409

 
246,926

 
 
 
 
 
 
Consolidated Statements of Cash Flows
 
 
 
 
 
 
 
 
 
 
 
Net income (loss)
$
(3,579
)
 
436

 
(3,143
)
Net deferred policy acquisition costs
(7,765
)
 
61

 
(7,704
)
Deferred federal income tax benefit
4,043

 
(528
)
 
3,515

Future policy benefit reserves
77,770

 
(869
)
 
76,901

Commission payable and other liabilities
473

 
144

 
617

Federal income tax payable
(7,593
)
 
756

 
(6,837
)
Net cash provided by operating activities
87,153

 

 
87,153



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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Financial Schedules


Schedule II
Condensed Financial Information of Registrant
CITIZENS, INC. (Parent Company)
Balance Sheets
 
At December 31,
 
2017
 
2016
 
(In thousands)
Assets
 
 
 
Investment in subsidiaries (1)
$
158,453

 
173,877

Fixed maturities available-for-sale, at fair value
39,521

 
51,028

Fixed maturities held-to-maturity, at amortized cost
350

 
357

Equity securities available-for-sale, at fair value
1,133

 
1,030

Real estate and other long-term investments
5,832

 
5,920

Short-term investments

 
508

Cash
23,850

 
14,673

Accrued investment income
576

 
757

Accounts receivable from subsidiaries (1)
5,489

 
2,658

Property and equipment
789

 
746

Other assets
290

 
237

Total assets
$
236,283

 
251,791

Liabilities and Stockholders' Equity
 

 
 

Liabilities:
 

 
 

Accrued expense and other liabilities
$
12,770

 
2,691

Total liabilities
$
12,770

 
2,691

Stockholders' equity:
 

 
 

Common stock:
 

 
 

Class A
$
259,383

 
259,383

Class B
3,184

 
3,184

Accumulated retained deficit
(54,375
)
 
(16,248
)
Unrealized investment gains on securities held by parent and subsidiaries, net of tax
26,332

 
13,792

Treasury stock
(11,011
)
 
(11,011
)
Total stockholders' equity
223,513

 
249,100

Total liabilities and stockholders' equity
$
236,283

 
251,791

 (1) Eliminated in consolidation.
 

Note to Schedule II:

Citizens, Inc.'s investments in consolidated subsidiaries are stated at cost plus equity in undistributed income of consolidated subsidiaries. The Company includes in its Statement of Operations dividends from its subsidiaries and equity in undistributed income (loss) of consolidated subsidiaries, which represents the net income (loss) of each of its wholly-owned subsidiaries.



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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Financial Schedules

Schedule II, Continued
Condensed Financial Information of Registrant
CITIZENS, INC. (Parent Company)
Statements of Operations
 
Years Ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Revenues:
 
 
 
 
 
Management service fees (1)
$
42,367

 
33,748

 
31,328

Investment income
1,282

 
1,491

 
1,499

Other
80

 
49

 
58

Total revenues
43,729

 
35,288

 
32,885

Expenses:
 

 
 

 
 

General expenses
41,680

 
33,807

 
29,609

Taxes, licenses and fees
1,203

 
996

 
918

Federal income tax expense (benefit)
228

 
(196
)
 
523

Total expenses
43,111

 
34,607

 
31,050

Income before equity in income of consolidated subsidiaries
618

 
681

 
1,835

Equity in income (loss) of consolidated subsidiaries
(38,745
)
 
1,288

 
(4,978
)
Net income (loss)
$
(38,127
)
 
1,969

 
(3,143
)
 (1) Eliminated in consolidation.


Note to Schedule II:

Citizens, Inc.'s investments in consolidated subsidiaries are stated at cost plus equity in undistributed income of consolidated subsidiaries. The Company includes in its Statement of Operations dividends from its subsidiaries and equity in undistributed income (loss) of consolidated subsidiaries, which represents the net income (loss) of each of its wholly-owned subsidiaries.







111

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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Financial Schedules

Schedule II, Continued
Condensed Financial Information of Registrant
CITIZENS, INC. (Parent Company)
Statements of Cash Flows
 
Years Ended December 31,
 
2017
 
2016
 
2015
 
(In thousands)
Cash flows from operating activities:
 
 
 
 
 
Net income (loss)
$
(38,127
)
 
1,969

 
(3,143
)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
 

 
 

 
 

Equity in loss (income) of consolidated subsidiaries
38,745

 
(1,288
)
 
4,978

Accrued expenses and other liabilities
4,370

 
(3,018
)
 
483

Amortization of premiums and discounts on investments
714

 
911

 
984

Depreciation
319

 
162

 
155

Accrued investment income
181

 
35

 
(14
)
Decrease (increase) in receivable from subsidiaries and other assets
(2,901
)
 
300

 
(627
)
Other, net
(102
)
 
149

 
110

Net cash provided by (used in) operating activities
3,199

 
(780
)
 
2,926

Cash flows from investing activities:
 

 
 

 
 

Purchase of fixed maturities, available-for-sale

 
(6,615
)
 
(4,559
)
Maturities of fixed maturities, available-for-sale
10,986

 
8,015

 
2,645

Sale of other long-term investments and property and equipment
3

 
371

 
16

Purchase of other long-term investments and property and equipment
(261
)
 
(740
)
 
(88
)
Purchase of short-term investments

 
(522
)
 

Maturity of short-term investments
500

 

 

Capital contribution to subsidiary
(5,250
)
 

 

Net cash provided by (used in) investment activities
5,978

 
509

 
(1,986
)
Cash flows from financing activities:
 

 
 

 
 

Purchase of the Company's stock from affiliates

 
(812
)
 

Net cash used in financing activities

 
(812
)
 

Net increase (decrease) in cash
9,177

 
(1,083
)
 
940

Cash at beginning of year
14,673

 
15,756

 
14,816

Cash at end of year
$
23,850

 
14,673

 
15,756



Note to Schedule II:

Citizens, Inc.'s investments in consolidated subsidiaries are stated at cost plus equity in undistributed income of consolidated subsidiaries. The Company includes in its Statement of Operations dividends from its subsidiaries and equity in undistributed income (loss) of consolidated subsidiaries, which represents the net income (loss) of each of its wholly-owned subsidiaries.






112

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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Financial Schedules

Schedule III
Supplementary Insurance Information
 
At December 31,
 
2017
 
2016
 
(In thousands)
Deferred policy acquisition cost:
 
 
 
Life Insurance
$
130,566

 
132,704

Home Service Insurance
36,497

 
35,086

Other Non-Insurance Enterprises

 

Total consolidated deferred policy acquisition costs
$
167,063

 
167,790

Future policy benefit reserves and policy claims payable:
 

 
 

Life Insurance
$
943,907

 
871,136

Home Service Insurance
273,256

 
268,724

Other Non-Insurance Enterprises

 

Total consolidated future policy benefit reserves and policy claims payable
$
1,217,163

 
1,139,860

Unearned premiums:
 

 
 

Life Insurance
$
1,090

 
915

Home Service Insurance
239

 
239

Other Non-Insurance Enterprises

 

Total consolidated unearned premiums
$
1,329

 
1,154

Other policy claims and benefits payable:
 

 
 

Life Insurance
$
80,503

 
73,860

Home Service Insurance
1,795

 
1,825

Other Non-Insurance Enterprises

 

Total consolidated other policy claims and benefits payable
$
82,298

 
75,685









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CITIZENS, INC. AND CONSOLIDATED SUBSIDIARIES
Financial Schedules


For the Company's short duration premiums (property), written premium is not materially different from earned premium, therefore only earned premiums are detailed in Schedule IV.

Schedule IV
Reinsurance
 
Direct
Amount
 
Ceded to
Other
Companies
 
Assumed
From Other
Companies
 
Net Amount
 
% of
Amount
Assumed to
Net
 
(In thousands)
Year ended December 31, 2017
 
 
 
 
 
 
 
 
 
Life insurance in force
$
4,967,856

 
503,685

 
5,564

 
4,469,735

 
0.1
%
Premiums:
 

 
 

 
 

 
 

 
 

Life insurance
193,534

 
2,334

 
142

 
191,342

 
 

Accident and health insurance
1,410

 
18

 

 
1,392

 
 

Property insurance
5,767

 
781

 

 
4,986

 
 

Total premiums
$
200,711

 
3,133

 
142

 
197,720

 
0.1
%
Year ended December 31, 2016
 

 
 

 
 

 
 

 
 

Life insurance in force
$
4,997,641

 
522,821

 
22,915

 
4,497,735

 
0.5
%
Premiums:
 

 
 

 
 

 
 

 
 

Life insurance
193,604

 
2,501

 
151

 
191,254

 
 

Accident and health insurance
1,566

 
20

 

 
1,546

 
 

Property insurance
5,904

 
828

 

 
5,076

 
 

Total premiums
$
201,074

 
3,349

 
151

 
197,876

 
0.1
%
Year ended December 31, 2015
 

 
 

 
 

 
 

 
 

Life insurance in force
$
4,958,369

 
516,933

 
36,766

 
4,478,202

 
0.8
%
Premiums:
 

 
 

 
 

 
 

 
 

Life insurance
189,644

 
2,311

 
353

 
187,686

 
 

Accident and health insurance
1,625

 
26

 

 
1,599

 
 

Property insurance
6,068

 
873

 

 
5,195

 
 

Total premiums
$
197,337

 
3,210

 
353

 
194,480

 
0.2
%






114

Table of Contents

EXHIBITS

Exhibit No.
 
The following exhibits are filed herewith:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
11
 
Statement re: Computation of per share earnings (see financial statements)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
24
 
Power of Attorney (included on signature page enclosed herein)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 


115

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101.INS
 
XBRL Instance Document
101.SCH
 
XBRL Taxonomy Extension Schema
101.CAL
 
XBRL Taxonomy Extension Calculation Linkbase
101.DEF
 
XBRL Taxonomy Extension Definition Linkbase
101.LAB
 
XBRL Taxonomy Extension Label Linkbase
101.PRE
 
XBRL Taxonomy Extension Presentation Linkbase

Indicates a management contract or compensatory plan or arrangement.
*
Filed herewith.




116

Table of Contents

SIGNATURES
 
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, hereunto duly authorized.
 
 
 
CITIZENS, INC.
 
 
 
 
 
Date:
March 29, 2018
By:
/s/ Geoffrey M. Kolander
 
 
 
 
Geoffrey M. Kolander,
President and Chief Executive Officer
 
 
 
 
 
 
 
 
 
 
 
 
 
By:
/s/ Kay E. Osbourn
 
 
 
 
Kay E. Osbourn, Executive Vice President, Chief Financial Officer and Chief Investment Officer
 
 
 
 
 
 

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Registrant and in the capacities and on the dates indicated.

KNOW ALL PERSONS BY THESE PRESENTS, that each person whose signature appears below hereby constitutes and appoints Geoffrey M. Kolander, as his or her attorney-in-fact and agent, with full power of substitution, for him or her in any and all capacities, hereby giving and granting to said attorney-in-fact and agent full power and authority to do and perform all and every act and thing whatsoever requisite and necessary to be done in and about the premises as fully, to all intents and purposes, as he might or could do if personally present at the doing thereof, hereby ratifying and confirming all that said attorney-in-fact and agent may or shall lawfully do, or cause to be done, in connection with the proposed filing by Citizens, Inc., with the Securities and Exchange Commission, under the provisions of the Securities Exchange Act of 1934, as amended, of an annual report on Form 10-K for the fiscal year ended December 31, 2017, including but not limited to, such full power and authority to do the following:  (i) execute and file such annual report; (ii) execute and file any amendment or amendments thereto; (iii) receive and respond to comments from the Securities and Exchange Commission related in any way to such annual report or any amendment or amendments thereto; and (iv) execute and deliver any and all certificates, instruments or other documents related to the matters enumerated above, as the attorney-in-fact in his sole discretion deems appropriate.

Dated:  March 29, 2018
 
/s/ Robert B. Sloan Jr.
 
/s/ E. Dean Gage
Robert B. Sloan, Jr., Chairman
 
Dr. E. Dean Gage, Director  
 
 
 
/s/ Grant G. Teaff
 
/s/ J.D. Davis Jr.
Grant G. Teaff, Director
 
J.D. Davis, Jr., Director
 
 
 
/s/ Terry S. Maness
 
/s/ Gerald W. Shields
Dr. Terry S. Maness, Director 
 
Gerald W. Shields, Director
 
 
 
/s/ Christopher W. Claus
 
/s/ Frank A. Keating
Christopher W. Claus, Director
 
Frank A. Keating, Director
 
 
 
/s/ Steven F. Shelton
 
 
Steven F. Shelton, Director
 
 


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