AI Offerings Transforming Work of HR Mobility Teams

CapRelo, a leading full-service global relocation management company, has launched its newest AI-driven product: an employer portal featuring a dashboard that provides a real-time, centralized snapshot of employee relocations. The new tool will evolve how HR mobility professionals handle employee relocations. CapRelo’s newest product complements and integrates with Moxie—its employee facing AI chatbot tool unveiled last year.

“As businesses rush to understand and adopt AI, we are excited to be on the front lines of harnessing AI’s predictive tools to make it easier for companies to move their employees,” said Barry Morris, President and CEO, CapRelo. “We are redefining global mobility through intelligent, human-centric AI. What began as a simple knowledgebase tool has evolved into a comprehensive AI platform with powerful capabilities across both the employee and employer experience.”

CapRelo’s employer portal will now use AI to provide customized smart summaries of the transferee experience. At the push of a button on their CapRelo Companion portal dashboard, employers instantly transform hundreds of case notes, expenses, and service data points into clean, digestible insights. This allows HR and mobility teams to understand not just what is happening—but how well the relocation process is going. The launch of the AI-driven employer portal will significantly improve HR mobility teams’ operational efficiencies saving them dozens of hours summarizing the status of each of their employee relocations. This capability helps companies of all sizes:

• Identify patterns in employee experiences and sentiments
• Flag service trends or policy gaps
• Proactively improve relocation outcomes
• Provide real time spend data, including budget to actual spend

CapRelo is also launching an AI Policy Agent on its employer portal—an intelligent assistant trained on hundreds of relocation policies and best practices. This agent helps employers build or refine relocation policies tailored to their organization’s goals; benchmark against industry standards; and generate recommendations based on business priorities, budget, and talent strategy. Another key advancement is the AI File Comparison Tool. Built to support internal teams, this tool analyzes complex documents—home sale contracts, home valuation reports, and corporate policies—and compares them for alignment, consistency, and changes. It saves time and reduces human error.

Morris added: “We created our new dashboard—fueled by AI—in response to client pain points. They wanted to have all aspects—including expenses, contracts, and email correspondence—in one place and then be able to use AI to synthesize the data into meaningful snapshot summaries.”

Last year, CapRelo launched Moxie, an AI-powered relocation assistant, to empower employees with 24/7 access to personalized, accurate, and timely move-related answers. Moxie works seamlessly within Companion, CapRelo’s online portal, as well as CompanionFlex, CapRelo’s innovative Core-Flex portal that delivers a shopping user experience for employees, providing a customized, flexible relocation experience. Moxie quickly evolved from an FAQ bot into an AI virtual consultant—intelligently connected to critical data points such as the employee’s unique relocation journey (when, where and how they are going); their company’s specific policy and benefits; and real-time status updates and activity logs about the relocation progress.

By leveraging this integrated data, Moxie provides tailored guidance for each employee, supporting them through every phase of their move. CapRelo is expanding Moxie's value even further by curating insights about their destination—from top-rated schools and family-friendly neighborhoods to dog parks and commute tips—turning Moxie into a relocation concierge.

Soon, CapRelo will expand AI capabilities for its portal even more to create smarter, more personalized relocation experiences by:

• Enhancing Moxie with destination-specific lifestyle intelligence
• Further developing policy agent with scenario modeling and global compliance insights
• Using generative AI to support business reviews with automated insights and tailored reporting
• Extending AI summarization and comparison tools across all critical workflows

The tools are creating efficiencies that translate to time and money. A relocating employee on average works with a relocation consultant for 15-30 hours and asks 25-50 questions over the course of their relocation. Moxie—which acts as a virtual consultant—now fields many of those questions, translating to up to 6,600 hours of operational efficiencies annually.

About CapRelo

CapRelo is a full-service global mobility management company that delivers best-in-class relocation and assignment services on a technologically advanced platform. With over 25 years’ experience, the company has service locations throughout the Americas, EMEA, and Asia Pacific. Learn more at CapRelo.com

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CapRelo's newest AI-driven product will evolve how HR mobility professionals handle employee relocations.