Customer demands in the retail environment are constantly evolving, and one of the fastest-changing areas of the retail experience is payments. Today, it's tap-to-pay; tomorrow, it might be cardless payments—it’s an area that is in constant flux. And when it comes to wireless retail, being at the forefront of great customer experiences is key to telecom brands’ success.

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iQmetrix, North America’s only provider of Interconnected Commerce solutions built for telecom retail, is launching iQ Payments—an end-to-end, embedded, and mobile-first payments solution. Image: iQmetrix

That’s why iQmetrix, North America’s only provider of Interconnected Commerce solutions built for telecom retail, is proud to launch iQ Payments—an end-to-end, embedded, mobile-first payments solution that is part of the first wave of iQmetrix’s next-generation technology suite. This payments solution will keep retailers ahead of rapidly evolving trends, helping them to build the store of the future in conjunction with iQmetrix’s storefront and retail management technologies.

iQ Payments is a scalable solution that is designed to evolve as retail businesses grow. This solution simplifies financial services with consolidated payment processing, support, hardware, and reporting in one single vendor experience. It enables retailers to streamline payments management, reconcile more efficiently, and reduce fraud. For large-scale businesses, it also allows for enterprise scalability, enabling retailers to deploy stores quickly and efficiently while managing numerous devices across multiple locations.

iQ Payments is an essential component of a mobile-first retail strategy, as it enables stores to take payments anywhere with sleek mobile terminals and card readers, and offers one-click payment options on the customer’s own device with the integrated Remote Pay cardless solution.

Some of the benefits of iQ Payments include:

• Streamlined checkout experiences: Attract more customers by offering all their preferred payment methods—including Google Pay, Apple Pay, and other digital wallets—either on tethered payment terminals, mobile terminals, or via their own devices with Remote Pay.
• Everything in one place: From onboarding to hardware sourcing to payment support and everything in between, iQ Payments is the only payments platform you need, embedded seamlessly in your POS. This allows wireless retailers to reduce vendor complexity, streamline troubleshooting, and resolve issues faster with a single source of truth.
• Strong security and fraud reduction: Stay protected with fully PCI, PSD2, and EMV-compliant payment flows. Transactions are simplified with card-not-present refunds, and fraud is easily detected and prevented in real time.
• No more failed payments: Take payments regardless of connectivity status to either the POS or the internet, so you can always put your customers’ experience first. Ensure reliable transactions with cellular-enabled terminals and offline processing.
• Online chargeback management: Save time and money by managing chargebacks through our centralized reporting tool. Manage your chargeback history, view data across all locations, and dispute chargebacks directly from the report.
• Mobile-first payment terminals: Explore in-person payment devices designed to meet your retail needs. With our lightweight card reader or powerful mobile Android device, our flexible hardware options allow you to take payment anywhere.
• Freedom to rent or buy hardware: Purchase terminals outright or lower your capex with our new monthly rental option, complete with fast replacement program.
• No custom firmware updates: Automatically receive the latest updates remotely, with no custom firmware or software dependencies.

Lauren Wilmsen, Vice President of Product—Retail at iQmetrix, said, “We’re thrilled to be launching iQ Payments as part of the next generation of wireless retail technology from iQmetrix. This solution truly showcases that our next generation of products are geared towards addressing real pain points in the retail space, while ensuring our clients are always able to offer the best experience for their customers and their employees.”

As the phases of iQmetrix’s Generation 8 suite of Interconnected Commerce solutions roll out, users of iQ Payments will continue to benefit exponentially from its seamless integration with AI-driven customer lifecycle management solutions and AI-powered business data analytics, among many more innovations in the pipeline.

To get started, current iQmetrix clients can learn more about iQ Payments and Remote Pay solutions from their Account Manager.

To learn more about iQ Payments, visit the web page.

About iQmetrix

iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom-specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers. We empower telecom retailers to transact, activate, and fulfill products, as well as operate their business, and unify the online and in-store experiences. We interconnect the entire industry, bridging carriers, retailers, manufacturers, and a huge ecosystem of vendors and external system integrations.

For 26 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $17BN in sales last year, handling nearly 53 million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.

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The new iQ Payments solution will keep retailers ahead of rapidly evolving trends, helping them to build the store of the future in conjunction with iQmetrix’s storefront and retail management technologies.