Experienced technologist brings passion and expertise to leader in CX technology

Alchemer, a global leader in customer feedback management and voice of customer technology, today announced Ramesh Kandukuri as the company’s new Chief Technology Officer, effective immediately.

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Ramesh Kandukuri, Alchemer CTO

With more than 25 years of experience in the technology industry, Kandukuri has a successful history of building and leading engineering teams that support aggressive business goals. Kandukuri brings significant expertise in modernizing technology infrastructure and approaching engineering with a customer-first mindset.

“With deep expertise in SaaS software and customer-facing applications, Ramesh is the ideal leader to accelerate Alchemer’s technology strategy to bring thoughtful innovation to our customers,” said Martin Mrugal, CEO of Alchemer. “He is the right person to expand on Alchemer’s robust survey and customer experience (CX) products and guide us forward in the era of AI and rapid development.”

Most recently, Kandukuri was the CTO of InvoiceCloud, an enterprise SaaS payment solution, where he scaled the engineering organization to support a significant increase in revenue leading to the company’s IPO in 2021 and return to privatization in 2024. While there, he transformed product development, quality engineering, and cloud operations while driving AI/ML adoption.

“My passion is focused on empowering teams, modernizing platforms, and aligning technology with business outcomes, and this role allows me to work alongside talented people with similar passions,” said Ramesh Kandukuri, CTO of Alchemer. “I’ve been impressed with the smart, talented people that have built robust, highly reliable CX products. Alchemer has all the pieces needed to deliver great outcomes for our customers and grow significantly.”

In addition to his time at InvoiceCloud, Kandukuri also led the engineering and technology organizations at Progressive Leasing and Quicken Loans. He has a Master’s degree in Information Systems from Eastern Michigan University and a Bachelor’s in Chemical Engineering from NIT Warangal, India.

About Alchemer

Alchemer empowers customers to do more with feedback. From a one-time survey to sophisticated feedback programs, Alchemer gives customer-obsessed teams the clarity to move from asking to action with powerful software. More than 11,000 organizations use Alchemer to collect feedback and connect it across their organizations through integration and automation. Alchemer gives CX, marketing, product, HR, and market research professionals clear, actionable insights. Founded in 2006, Alchemer is a KKR portfolio company.

For more information about Alchemer, visit www.alchemer.com.

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