Afiniti, Inc., a global customer experience and artificial intelligence provider, today announced that its innovative eXperienceAI pairing solution is now available in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS).

Amazon Connect customers can now leverage the power of Afiniti’s cutting-edge eXperienceAI technology to effortlessly elevate customer experience by optimizing customer retention, boost sales conversion rates, drive revenue growth, and lower service costs within AWS Marketplace.

eXperienceAI unlocks the full potential of siloed data to make smarter routing decisions, increasing the likelihood of success on every customer interaction. Its intuitive dashboards provide deep insights into outcome drivers, enabling measurable, transformative improvements across key performance indicators.

With user-friendly, no-code tools that replicate the workflows of Afiniti’s data scientists, eXperienceAI simplifies the optimization of contact center operations. The platform incorporates advanced data preparation and AI model training to drive efficient routing decisions, reducing time to value and maximizing impact.

In the past year alone, Afiniti’s technology has delivered over $2.2 billion in measurable value to businesses globally, transforming customer experiences and optimizing outcomes at scale.

"With the launch of eXperienceAI in the AWS Marketplace, we are empowering businesses to elevate their contact center operations to new heights. By fostering smarter, more meaningful pairing between customers and agents, we are not just improving efficiency – we're driving real, measurable outcomes that transform the customer experience and deliver superior results for businesses across industries," said Ben Evans, Chief Partnerships Officer, Afiniti.

eXperienceAI is now generally available in AWS Marketplace. To view the listing, click here. For more information on Afiniti and its AI-driven Outcome Optimization solutions, please click here.

About Afiniti

Founded in 2006, Afiniti is a leading provider of artificial intelligence solutions, specializing in optimizing customer interactions across various industries. By leveraging patented technology, Afiniti identifies and predicts patterns of interpersonal behavior to pair customers with the most compatible contact center agents, enhancing customer satisfaction and operational efficiency. Afiniti’s AI solutions enable leading global consumer companies to drive high-value engagement between their customers and their customer service agents. To learn more, visit www.afiniti.com.

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