Glia’s keynote will provide an in-depth look at how insurers are unifying communication channels, leveraging AI to support frontline teams, and delivering context-rich customer interactions

Insurity, the leading provider of cloud-based software for insurance carriers, brokers, and MGAs, today announced that Ryan Clissa, Director of Insurance at Glia, will deliver a keynote address at Excellence in Insurance. This event, designed as a peer forum for insurance and MGA executives and professionals, will bring together over 300 experts from 115+ leading insurance companies and MGAs to network, discuss, and generate innovative ideas to propel P&C insurance forward. Excellence in Insurance will occur October 28-30 at the OMNI Amelia Island Resort in Fernandina Beach, Florida.

Glia, the leader in Unified Interaction Management technology for financial institutions, has been at the forefront of helping insurers unify their interaction strategies through innovative technologies. With more than 12 years of experience consulting with thousands of carriers, MGAs, TPAs, and agencies, Clissa has helped organizations drive digital transformation, increase operational throughput, and reduce customer churn. His keynote will dive into how leading insurers are leveraging AI in their phone and digital channels to improve frontline productivity, ultimately improving operational efficiency and providing a better experience for customers and agents.

"Insurity is thrilled to have Ryan Clissa share his expertise on the future of insurance communication," said Chris Lafond, Chief Executive Officer at Insurity. "The ability to create seamless, multi-channel experiences is a game-changer for insurers, and his insights will provide valuable strategies for organizations looking to stay competitive in this evolving market."

Clissa's keynote promises to deliver actionable strategies that will help insurers improve agent relationships, build customer loyalty, and optimize operations in an increasingly tech-driven world. By sharing industry studies and real-world examples, Clissa will highlight why digital communication channels are becoming the preferred method for agents to interact with carriers, and how AI is reducing service costs while driving customer satisfaction.

“We're at an exciting juncture where AI and digital communication are truly transforming the insurance industry,” said Clissa. “These innovations offer insurers the opportunity to not only elevate customer engagement but also unlock new efficiencies, enabling them to build deeper, more meaningful connections with both customers and agents.”

To learn more about the Excellence in Insurance conference, please contact Elizabeth.Hutchinson@insurity.com.

About Insurity

Insurity is a leading provider of cloud-based software for insurance carriers, brokers, and MGAs. Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 MGAs in the US and has over 400 cloud-based deployments. Through its best-in-class digital platform and with unrivaled industry experience and the industry's most robust analytics offerings, Insurity is uniquely positioned to deliver exceptional value, empowering customers to focus on their core businesses, optimize their operations, and provide superior policyholder experiences. Insurity is a portfolio company of GI Partners and TA Associates. For more information, visit www.insurity.com.

About Glia

Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess® architecture that eliminates data silos, dropped context, and frustration for customers and representatives. With Glia, companies can easily shift volume between channels, and customer connections can evolve naturally. Glia helps its customers harness the power of customer interactions to drive efficiency, loyalty, and revenue.

Glia has partnered with over 500 insurance companies, banks, credit unions, and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company for a fourth year in a row and a Great Place to Work (with a 97% employee satisfaction rating), the company has raised over $150 million in funding from top investors and was recently valued at over $1 billion. Learn more at glia.com.

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