Army & Air Force Exchange Service, Cigna Healthcare, MSC Industrial Supply Co., Santander Bank, and VyStar Credit Union Recognized for Exemplifying “The Art of Innovation”

ENGAGE 2023 - Verint^® (Nasdaq: VRNT), The Customer Engagement Company^®, today announced the winners of its Global Customer Awards at Engage 2023, the industry’s premier customer engagement event in Las Vegas.

Verint’s Engage Global Customer Awards recognize individuals, and their respective organizations, that are using Verint solutions to help close The Engagement Capacity Gap^™ and build enduring relationships with customers. These customers were recognized for their ability to elevate customer experience in their organizations, and they were awarded in the following categories: Customer Engagement Champion; Excellence in Workforce Engagement; Innovating with Artificial Intelligence (AI) and Analytics; Driving Success with Digital-First Engagement; and Elevating Experience.

This year, Verint invited Sheila McGee-Smith, founder and principal analyst of McGee-Smith Analytics, and Juanita Coley, CEO and founder of Solid Rock Consulting, to evaluate the finalists and determine the winners of each category.

“From contact centers with hundreds of agents to those with tens of thousands, this year’s award winners showcase the best in customer engagement management and agent empowerment. In a challenging economic environment, all of these companies are using innovative technology to deliver better customer and employee outcomes,” said McGee-Smith.

“The Verint Engage Global Customer Awards celebrate the trailblazers who demonstrate exceptional customer engagement and honor their unwavering commitment to delivering differentiated customer experiences,” said Coley.

Following are the winners of the Verint Engage Global Customer Awards in each awarded category:

Customer Engagement Champion

• Winner: Pablo Diaz de Sandi, VyStar Credit Union
• Highly Commendable: Kassidy Mastney, Stanley Black & Decker Outdoor

Excellence in Workforce Engagement

• Winner: Priscilla Soria, Army & Air Force Exchange Service
• Highly Commendable: Rose Ortiz, Vericast

Innovating with AI & Analytics

• Winner: Rafael Saliba, Santander Brazil
• Highly Commendable: Caio Antunes, Bradesco

Driving Success with Digital Engagement

• Winner: Gail Magdowski, MSC Industrial Supply Co.
• Highly Commendable: Jamie Abernathy and the Costco Team, Costco Wholesale

Elevating Experience

• Winner: Chris McCormack & Matt Daniel, Cigna Healthcare
• Highly Commendable: Randall Tallerico, Urban Science

“Congratulations to all of this year’s award winners who demonstrate fierce determination and are undaunted in their efforts to drive exceptional customer experiences while lowering the cost to serve,” says Verint’s Celia Fleischaker, chief marketing officer. “We celebrate their customer engagement leadership, inspiration, and use of Verint technology that truly exemplify ‘The Art of Innovation’ theme at Verint Engage.”

About Verint

Verint^® (NASDAQ: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 175 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.

Verint. The Customer Engagement Company^®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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