Financial News

Zuora Reports Third Quarter Fiscal 2024 Results

GAAP operating margin increased 26 percentage points year-over-year

Non-GAAP operating margin increased 14 percentage points year-over-year

Subscription revenue grew 13% year-over-year

Total revenue grew 9% year-over-year

Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today announced financial results for its fiscal third quarter ended October 31, 2023.

“We continued to execute on our strategy in the third quarter, exceeding guidance on subscription revenue, total revenue and operating income,” said Tien Tzuo, Founder and CEO of Zuora. “Three quarters in, it’s clear we’re building a durable recurring business capable of delivering strong margins and free cash flow, made possible by a growing customer base that’s committed to our differentiated technology.”

Third Quarter Fiscal 2024 Financial Results:

  • Revenue: Subscription revenue was $98.0 million, an increase of 13% year-over-year and 14% on a constant currency basis. Total revenue was $109.8 million, an increase of 9% year-over-year and 9% on a constant currency basis.
  • GAAP Loss from Operations: GAAP loss from operations was $8.8 million, compared to a loss from operations of $33.9 million in the third quarter of fiscal 2023.
  • Non-GAAP Income from Operations: Non-GAAP income from operations was $16.0 million, compared to a non-GAAP income from operations of $0.6 million in the third quarter of fiscal 2023.
  • GAAP Net Loss: GAAP net loss was $5.5 million, or 5% of revenue, compared to a net loss of $37.0 million, or 37% of revenue, in the third quarter of fiscal 2023. GAAP net loss per share was $0.04 based on 141.5 million weighted-average shares outstanding, compared to a net loss per share of $0.28 based on 132.6 million weighted-average shares outstanding in the third quarter of fiscal 2023.
  • Non-GAAP Net Income (Loss): Non-GAAP net income was $12.3 million, compared to a non-GAAP net loss of $2.9 million in the third quarter of fiscal 2023. Non-GAAP net income per share was $0.09 based on 141.5 million weighted-average shares outstanding, compared to a non-GAAP net loss per share of $0.02 based on 132.6 million weighted-average shares outstanding in the third quarter of fiscal 2023.
  • Cash Flow: Net cash used in operating activities was $55.7 million, compared to net cash used in operating activities of $4.9 million in the third quarter of fiscal 2023. Net cash used in operating activities for the third quarter fiscal 2024 included a payment of $68.3 million to settle shareholder litigation.
  • Adjusted Free Cash Flow: Adjusted free cash flow was $12.7 million compared to negative $7.2 million in the third quarter of fiscal 2023.
  • Cash and Investments: Cash and cash equivalents and short-term investments were $493.7 million as of October 31, 2023.

Descriptions of our non-GAAP financial measures are contained in the section titled "Explanation of Non-GAAP Financial Measures" below and reconciliations of GAAP and non-GAAP financial measures are contained in the tables below.

Key Metrics and Business Highlights:

  • Customers with annual contract value (ACV) equal to or greater than $250,000 were 453, up from 420 as of October 31, 2022. Seven of the deals that closed in the quarter ended October 31, 2023 had ACV equal to or greater than $500,000, two of which had ACV greater than $1.0 million.
  • Dollar-based retention rate (DBRR) was 108%, compared to 109% as of October 31, 2022.
  • Annual Recurring Revenue (ARR) was $396.0 million compared to $350.7 million as of October 31, 2022, representing ARR growth of 13%.
  • Hosted an international series of Subscribed Connect events in London, Paris, Munich, Stockholm and Tokyo, announcing multiple product enhancements including:
    • A new native Mediation Engine within Zuora for Consumption, which helps companies create flexible meters and consolidate usage data, unlocking new customer insights to rapidly experiment with pricing and better align with customer value.
    • Subscriber IQ, a new Zephr capability, which helps product and growth teams glean valuable subscriber insights through a connected view of subscribers combined with industry benchmarks.
    • Zuora Integration Hub, one place for drag-and-drop integration that makes it even faster for technical teams to configure and maintain Zuora’s 60+ pre-built connectors to CRM, CPQ, ERP, payment gateways and more.
    • Zuora Extension Studio, which empowers admins to extend Zuora for changing business requirements, configure unique use cases and change monetization processes quickly.
  • Announced a partnership with Sovos to help global businesses meet e-invoicing mandates.
  • Zuora expanded its services with Google Fiber, Alphabet’s high-speed broadband internet service that spans 15 states and counting. Now, Zuora will power GFiber’s full order-to-revenue process as they continue to grow.
  • New customers and go-lives included LinkedIn, FreshBooks and Dark Matter Technologies.

Financial Outlook:

As of November 29, 2023, we are providing guidance for the fourth quarter and full fiscal year 2024 based on current market conditions and expectations. We emphasize that the guidance is subject to various important cautionary factors referenced in the section entitled “Forward-Looking Statements” below.

For the fourth quarter and full fiscal year 2024, Zuora currently expects the following results:

 

Fourth Quarter

 

Fiscal 2024

Subscription revenue

$99.3M - $100.3M

 

$382.5M - $383.5M

Professional services revenue

$10.5M - $11.5M

 

$48.3M - $49.3M

Total revenue

$109.8M - $111.8M

 

$430.8M - $432.8M

Non-GAAP income from operations1

$12.0M - $13.0M

 

$43.6M - $44.6M

Non-GAAP net income per share1,2

$0.04 - $0.05

 

$0.25 - $0.26

ARR growth3

 

 

~12%

Dollar-based Retention Rate3

 

 

107%-108%

Adjusted Free Cash Flow1

 

 

$37M+

(1) For information on how we derive our non-GAAP financial measures, see the section titled "Explanation of Non-GAAP Financial Measures" below. Zuora has not reconciled its guidance for non-GAAP income from operations to GAAP loss from operations or non-GAAP net income per share to GAAP net loss per share because stock-based compensation expense cannot be reasonably calculated or predicted at this time. Additionally, adjusted free cash flow has not been reconciled to operating cash flows as it cannot be reasonably calculated or predicted at this time. Accordingly, a reconciliation of these non-GAAP measures is not available without unreasonable effort.

(2) Non-GAAP net income per share was computed assuming 144.2 million and 140.1 million weighted-average shares outstanding for the fourth quarter and full fiscal year 2024, respectively.

(3) Refer to the "Explanation of Key Operational and Financial Metrics" section below for how these metrics are calculated.

These statements are forward-looking and actual results may differ materially. Refer to the “Forward-Looking Statements” safe harbor section below for information on the factors that could cause our actual results to differ materially from these forward-looking statements.

Explanation of Key Operational and Financial Metrics:

Customers with annual contract value (ACV) equal to or greater than $250,000. We define ACV as the subscription revenue we would contractually expect to recognize from a customer over the next twelve months, assuming no increases or reductions in their subscriptions. We define the number of customers at the end of any particular period as the number of parties or organizations that have entered into a distinct subscription contract with us and for which the term has not ended. Each party with whom we have entered into a distinct subscription contract is considered a unique customer, and in some cases, there may be more than one customer within a single organization.

Dollar-based Retention Rate (DBRR). We calculate DBRR as of a period end by starting with the sum of the ACV from all customers as of twelve months prior to such period end, or prior period ACV. We then calculate the sum of the ACV from these same customers as of the current period end, or current period ACV. Current period ACV includes any upsells and also reflects contraction or attrition over the trailing twelve months but excludes revenue from new customers added in the current period. We then divide the current period ACV by the prior period ACV to arrive at our dollar-based retention rate.

Annual Recurring Revenue (ARR). ARR represents the annualized recurring value at the time of initial booking or contract modification for all active subscription contracts at the end of a reporting period. ARR excludes the value of non-recurring revenue such as professional services revenue as well as contracts with new customers with a term of less than one year. ARR should be viewed independently of revenue and deferred revenue, and is not intended to be a substitute for, or combined with, any of these items. ARR growth is calculated by dividing the ARR as of a period end by the ARR for the corresponding period end of the prior fiscal year.

Webcast and Conference Call Information:

Zuora will host a conference call for investors on November 29, 2023 at 2:00 p.m. Pacific Time / 5:00 p.m. Eastern Time to discuss the company’s financial results and business highlights. Investors are invited to listen to a live webcast of the conference call by visiting https://investor.zuora.com. A replay of the webcast will be available through November 29, 2024. The call can also be accessed live via phone by the toll-free dial-in number: 1-888-440-5655 or toll dial-in number: 1-646-960-0338 with conference ID 8022374. An audio replay will be available shortly after the call and can be accessed by dialing 1-800-770-2030 or 1-647-362-9199 with conference ID 8022374 available from November 29, 2023 at 4:00 p.m. PT to December 6, 2023 at 11:59 p.m. PT.

Explanation of Non-GAAP Financial Measures:

In addition to financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), this press release and the accompanying tables contain non-GAAP financial measures including: non-GAAP cost of subscription revenue; non-GAAP subscription gross margin; non-GAAP cost of professional services revenue; non-GAAP professional services gross margin; non-GAAP gross profit; non-GAAP gross margin; non-GAAP income from operations; non-GAAP operating margin; non-GAAP net income (loss); non-GAAP net income (loss) per share; adjusted free cash flow; and subscription revenue and total revenue that exclude the impact of foreign currency exchange rate fluctuations (constant currency basis). The presentation of these financial measures is not intended to be considered in isolation or as a substitute for, or superior to, financial information prepared and presented in accordance with GAAP.

We use non-GAAP financial measures in conjunction with GAAP measures as part of our overall assessment of our performance, including the preparation of our annual operating budget and quarterly forecasts, to evaluate the effectiveness of our business strategies and to communicate with our Board of Directors concerning our financial performance. We believe these non-GAAP measures provide investors consistency and comparability with our past financial performance and facilitate period-to-period comparisons of our operating results. We also believe these non-GAAP measures are useful in evaluating our operating performance compared to that of other companies in our industry, as they generally eliminate the effects of certain items that may vary for different companies for reasons unrelated to overall operating performance.

We exclude the following items from one or more of our non-GAAP financial measures:

  • Stock-based compensation expense. We exclude stock-based compensation expense, which is a non-cash expense, because we believe that excluding this item provides meaningful supplemental information regarding operational performance. In particular, stock-based compensation expense is not comparable across companies given it is calculated using a variety of valuation methodologies and subjective assumptions.
  • Amortization of acquired intangible assets. We exclude amortization of acquired intangible assets, which is a non-cash expense, because we do not believe it has a direct correlation to the operation of our business.
  • Charitable contributions. We exclude expenses associated with charitable donations of our common stock. We believe that excluding these non-cash expenses allows investors to make more meaningful comparisons between our operating results and those of other companies.
  • Shareholder litigation. We exclude non-recurring charges and benefits, net of insurance recoveries, including litigation expenses and settlements, related to shareholder litigation matters that are outside of the ordinary course of our business. We believe these charges and benefits do not have a direct correlation to the operations of our business and may vary in size depending on the timing and results of such litigation and related settlements.
  • Asset impairment. We exclude non-cash charges for impairment of assets, including impairments related to internal-use software, office leases, and acquired intangible assets. Impairment charges can vary significantly in terms of amount and timing and we do not consider these charges indicative of our current or past operating performance. Moreover, we believe that excluding the effects of these charges allows investors to make more meaningful comparisons between our operating results and those of other companies.
  • Change in fair value of warrant liability and debt conversion liability. We exclude the change in fair value of warrant liabilities and debt conversion liabilities, which are non-cash gains or losses, as they can fluctuate significantly with changes in Zuora's stock price and market volatility, and do not reflect the underlying cash flows or operational results of the business.
  • Acquisition-related transactions. We exclude acquisition-related transactions (including integration-related charges) that are not related to our ongoing operations, including expenses we incurred and gains or losses recognized on contingent consideration related to our acquisition of Zephr. We do not consider these transactions reflective of our core business or ongoing operating performance.
  • Workforce reduction. We exclude charges related to the workforce reduction plan we approved in November 2022, including severance, health care and related expenses. We believe these charges are not indicative of our continuing operations.

Additionally, we disclose "adjusted free cash flow", which is a non-GAAP measure that excludes acquisition-related costs (including integration-related charges) and expenses related to non-ordinary course litigation (including settlement charges) from GAAP operating cash flows, and includes capital expenditures. We believe this measure is meaningful to investors because management reviews cash flows generated from operations excluding such expenditures that are not related to our ongoing operations.

Zuora also provides subscription revenue and total revenue, including year-over-year growth rates, adjusted to remove the impact of foreign currency rate fluctuations, which we refer to as constant currency. We believe providing revenue on a constant currency basis helps our investors to better understand our underlying performance. We calculate constant currency in a given period by applying the average currency exchange rates in the comparable period of the prior year to the local currency revenue in the current period.

Investors are cautioned that there are material limitations associated with the use of non-GAAP financial measures as an analytical tool. The non-GAAP measures we use may be different from non-GAAP financial measures used by other companies, limiting their usefulness for comparison purposes. We compensate for these limitations by providing specific information regarding the GAAP items excluded from these non-GAAP financial measures.

Forward-Looking Statements:

Zuora’s Financial Outlook and other statements in this release that refer to future plans and expectations are forward-looking statements that involve a number of risks and uncertainties. Words such as “believes,” “may,” “will,” “estimates,” “potential,” “continues,” “anticipates,” “intends,” “expects,” “could,” “would,” “projects,” “plans,” “targets,” and variations of such words and similar expressions are intended to identify forward-looking statements. Forward-looking statements are based on management's expectations as of the date of this filing and are subject to a number of risks, uncertainties and assumptions, many of which involve factors or circumstances that are beyond our control. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in our Form 10-Q filed with the Securities and Exchange Commission on September 6, 2023 as well as other documents that may be filed by us from time to time with the Securities and Exchange Commission. In particular, the following factors, among others, could cause results to differ materially from those expressed or implied by such forward-looking statements: we may be unable to attract new customers and expand sales to existing customers; adverse impacts on our business and financial condition due to macroeconomic or market conditions, such as inflation, rising interest rates, and banking system instability; we may not be able to manage our future growth and profitability plans effectively; monetization platform software and related solutions, as well as consumer adoption of products and services that are provided through such solutions, may develop slower than we expect; challenges related to growing our relationships with strategic partners such as systems integrators and their effectiveness in selling our products; the risk of loss of key employees; the risk of currency exchange rate fluctuations; we face intense competition in our markets and may not be able to compete effectively; we have a history of net losses and may not achieve or sustain profitability; our products may fail to gain, or lose, market acceptance; our product development efforts may be unsuccessful; we face risks with our debt obligations; we may not be able to develop and release new products and services, or successful enhancements, new features and modifications to our existing products and services; customers may fail to successfully deploy our solution after entering into a subscription agreement with us; our sales and product initiatives may not be successful or the expected benefits of such initiatives may not be achieved in a timely manner; our security measures may be breached or our products may be perceived as not being secure; we may be unable to adequately protect our intellectual property; we may experience interruptions or performance problems, including a service outage, associated with our technology; litigation and related costs; geopolitical conflicts or destabilizing events, such as the ongoing conflict in Ukraine and Israel; other business effects, including those related to industry, market, economic, political, regulatory and global health conditions and other risks and uncertainties. The forward-looking statements included in this press release represent our views as of the date of this press release. We anticipate that subsequent events and developments will cause our views to change. We undertake no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing our views as of any date subsequent to the date of this press release.

About Zuora, Inc.

Zuora provides a leading monetization suite for modern businesses across all industries, enabling companies to unlock and grow customer-centric business models. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization suite, please visit www.zuora.com.

© 2023 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

SOURCE: Zuora Financial

ZUORA, INC.

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS

(in thousands, except per share data)

(unaudited)

 

 

Three Months Ended

October 31,

 

Nine Months Ended

October 31,

 

 

2023

 

 

 

2022

 

 

 

2023

 

 

 

2022

 

Revenue:

 

 

 

 

 

 

 

Subscription

$

98,048

 

 

$

86,567

 

 

$

283,232

 

 

$

248,878

 

Professional services

 

11,801

 

 

 

14,505

 

 

 

37,760

 

 

 

44,168

 

Total revenue

 

109,849

 

 

 

101,072

 

 

 

320,992

 

 

 

293,046

 

Cost of revenue:

 

 

 

 

 

 

 

Subscription1

 

20,378

 

 

 

21,727

 

 

 

62,304

 

 

 

60,024

 

Professional services1

 

14,650

 

 

 

18,553

 

 

 

47,851

 

 

 

55,140

 

Total cost of revenue

 

35,028

 

 

 

40,280

 

 

 

110,155

 

 

 

115,164

 

Gross profit

 

74,821

 

 

 

60,792

 

 

 

210,837

 

 

 

177,882

 

Operating expenses:

 

 

 

 

 

 

 

Research and development1

 

27,504

 

 

 

28,413

 

 

 

79,428

 

 

 

77,639

 

Sales and marketing1

 

40,245

 

 

 

46,973

 

 

 

124,488

 

 

 

132,576

 

General and administrative1

 

15,893

 

 

 

19,327

 

 

 

54,160

 

 

 

55,433

 

Total operating expenses

 

83,642

 

 

 

94,713

 

 

 

258,076

 

 

 

265,648

 

Loss from operations

 

(8,821

)

 

 

(33,921

)

 

 

(47,239

)

 

 

(87,766

)

Change in fair value of warrant liability and debt conversion liability

 

6,997

 

 

 

452

 

 

 

2,241

 

 

 

9,348

 

Interest expense

 

(5,610

)

 

 

(4,444

)

 

 

(14,604

)

 

 

(10,647

)

Interest and other income (expense), net

 

2,272

 

 

 

1,187

 

 

 

13,639

 

 

 

98

 

Loss before income taxes

 

(5,162

)

 

 

(36,726

)

 

 

(45,963

)

 

 

(88,967

)

Income tax provision

 

340

 

 

 

308

 

 

 

1,396

 

 

 

1,145

 

Net loss

 

(5,502

)

 

 

(37,034

)

 

 

(47,359

)

 

 

(90,112

)

Comprehensive loss:

 

 

 

 

 

 

 

Foreign currency translation adjustment

 

(696

)

 

 

(973

)

 

 

(1,383

)

 

 

(1,648

)

Unrealized (loss) gain on available-for-sale securities

 

(18

)

 

 

(337

)

 

 

494

 

 

 

(1,013

)

Comprehensive loss

$

(6,216

)

 

$

(38,344

)

 

$

(48,248

)

 

$

(92,773

)

Net loss per share, basic and diluted

$

(0.04

)

 

$

(0.28

)

 

$

(0.34

)

 

$

(0.69

)

Weighted-average shares outstanding used in calculating net loss per share, basic and diluted

 

141,488

 

 

 

132,579

 

 

 

138,789

 

 

 

130,461

 

_____________________

(1) Stock-based compensation expense was recorded in the following cost and expense categories:

 

Three Months Ended

October 31,

 

Nine Months Ended

October 31,

 

 

2023

 

 

2022

 

 

2023

 

 

2022

Cost of subscription revenue

$

2,350

 

$

2,437

 

$

6,889

 

$

6,517

Cost of professional services revenue

 

2,747

 

 

3,479

 

 

8,997

 

 

10,186

Research and development

 

7,165

 

 

7,536

 

 

20,661

 

 

20,967

Sales and marketing

 

8,191

 

 

10,188

 

 

24,857

 

 

27,603

General and administrative

 

5,648

 

 

5,367

 

 

16,569

 

 

14,772

Total stock-based compensation expense

$

26,101

 

$

29,007

 

$

77,973

 

$

80,045

ZUORA, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(in thousands)

(unaudited)

 

 

October 31, 2023

 

January 31, 2023

Assets

 

 

 

Current assets:

 

 

 

Cash and cash equivalents

$

414,832

 

 

$

203,239

 

Short-term investments

 

78,905

 

 

 

183,006

 

Accounts receivable, net

 

78,297

 

 

 

91,740

 

Deferred commissions, current portion

 

15,298

 

 

 

16,282

 

Prepaid expenses and other current assets

 

23,554

 

 

 

24,285

 

Total current assets

 

610,886

 

 

 

518,552

 

Property and equipment, net

 

25,570

 

 

 

27,159

 

Operating lease right-of-use assets

 

25,296

 

 

 

22,768

 

Purchased intangibles, net

 

10,689

 

 

 

13,201

 

Deferred commissions, net of current portion

 

26,658

 

 

 

28,250

 

Goodwill

 

55,000

 

 

 

53,991

 

Other assets

 

4,035

 

 

 

4,677

 

Total assets

$

758,134

 

 

$

668,598

 

Liabilities and stockholders’ equity

 

 

 

Current liabilities:

 

 

 

Accounts payable

$

465

 

 

$

1,073

 

Accrued expenses and other current liabilities

 

27,810

 

 

 

103,678

 

Accrued employee liabilities

 

30,992

 

 

 

30,483

 

Deferred revenue, current portion

 

158,407

 

 

 

167,145

 

Operating lease liabilities, current portion

 

7,396

 

 

 

9,240

 

Total current liabilities

 

225,070

 

 

 

311,619

 

Long-term debt

 

356,645

 

 

 

210,403

 

Deferred revenue, net of current portion

 

1,719

 

 

 

442

 

Operating lease liabilities, net of current portion

 

38,060

 

 

 

37,924

 

Deferred tax liabilities

 

3,723

 

 

 

3,717

 

Other long-term liabilities

 

7,340

 

 

 

7,333

 

Total liabilities

 

632,557

 

 

 

571,438

 

Stockholders’ equity:

 

 

 

Class A common stock

 

13

 

 

 

13

 

Class B common stock

 

1

 

 

 

1

 

Additional paid-in capital

 

936,147

 

 

 

859,482

 

Accumulated other comprehensive loss

 

(1,808

)

 

 

(919

)

Accumulated deficit

 

(808,776

)

 

 

(761,417

)

Total stockholders’ equity

 

125,577

 

 

 

97,160

 

Total liabilities and stockholders’ equity

$

758,134

 

 

$

668,598

 

ZUORA, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(in thousands)

(unaudited)

 

 

Nine Months Ended

October 31,

 

 

2023

 

 

 

2022

 

Cash flows from operating activities:

 

 

 

Net loss

$

(47,359

)

 

$

(90,112

)

Adjustments to reconcile net loss to net cash used in operating activities:

 

 

 

Depreciation, amortization and accretion

 

13,684

 

 

 

13,725

 

Stock-based compensation

 

77,973

 

 

 

80,045

 

Provision for credit losses

 

457

 

 

 

1,403

 

Donation of common stock to charitable foundation

 

 

 

 

1,000

 

Amortization of deferred commissions

 

14,415

 

 

 

14,250

 

Reduction in carrying amount of right-of-use assets

 

4,876

 

 

 

5,859

 

Change in fair value of warrant liability and debt conversion liability

 

(2,241

)

 

 

(9,348

)

Change in fair value of contingent consideration

 

 

 

 

(1,800

)

Other

 

2,630

 

 

 

575

 

Changes in operating assets and liabilities:

 

 

 

Accounts receivable

 

12,476

 

 

 

5,666

 

Prepaid expenses and other assets

 

878

 

 

 

(2,454

)

Deferred commissions

 

(12,013

)

 

 

(15,418

)

Accounts payable

 

(634

)

 

 

3,415

 

Accrued expenses and other liabilities

 

(82,904

)

 

 

2,819

 

Accrued employee liabilities

 

509

 

 

 

282

 

Deferred revenue

 

(7,461

)

 

 

(2,607

)

Operating lease liabilities

 

(10,962

)

 

 

(9,979

)

Net cash used in operating activities

 

(35,676

)

 

 

(2,679

)

Cash flows from investing activities:

 

 

 

Purchases of property and equipment

 

(6,913

)

 

 

(8,471

)

Purchases of short-term investments

 

(66,665

)

 

 

(205,464

)

Maturities of short-term investments

 

175,128

 

 

 

89,013

 

Cash paid for acquisition

 

(4,524

)

 

 

(41,000

)

Net cash provided by (used in) investing activities

 

97,026

 

 

 

(165,922

)

Cash flows from financing activities:

 

 

 

Proceeds from issuance of convertible senior notes, net of issuance costs

 

145,861

 

 

 

233,901

 

Proceeds from issuance of common stock upon exercise of stock options

 

1,000

 

 

 

2,097

 

Proceeds from issuance of common stock under employee stock purchase plan

 

4,765

 

 

 

4,485

 

Principal payments on debt

 

 

 

 

(1,480

)

Net cash provided by financing activities

 

151,626

 

 

 

239,003

 

Effect of exchange rates on cash and cash equivalents

 

(1,383

)

 

 

(1,648

)

Net increase in cash and cash equivalents

 

211,593

 

 

 

68,754

 

Cash and cash equivalents, beginning of period

 

203,239

 

 

 

113,507

 

Cash and cash equivalents, end of period

$

414,832

 

 

$

182,261

 

ZUORA, INC.

RECONCILIATION OF SELECTED GAAP MEASURES TO NON-GAAP MEASURES

(in thousands, except percentages)

(unaudited)

 

Subscription Gross Margin

 

 

Three Months Ended

October 31,

 

Nine Months Ended

October 31,

 

 

2023

 

 

 

2022

 

 

 

2023

 

 

 

2022

 

Reconciliation of cost of subscription revenue:

 

 

 

 

 

 

 

GAAP cost of subscription revenue

$

20,378

 

 

$

21,727

 

 

$

62,304

 

 

$

60,024

 

Less:

 

 

 

 

 

 

 

Stock-based compensation

 

(2,350

)

 

 

(2,437

)

 

 

(6,889

)

 

 

(6,517

)

Amortization of acquired intangibles

 

(607

)

 

 

(586

)

 

 

(2,083

)

 

 

(1,512

)

Asset impairment

 

(439

)

 

 

 

 

 

(439

)

 

 

 

Workforce reduction

 

 

 

 

(147

)

 

 

(38

)

 

 

(147

)

Non-GAAP cost of subscription revenue

$

16,982

 

 

$

18,557

 

 

$

52,855

 

 

$

51,848

 

GAAP subscription gross margin

 

79

%

 

 

75

%

 

 

78

%

 

 

76

%

Non-GAAP subscription gross margin

 

83

%

 

 

79

%

 

 

81

%

 

 

79

%

Professional Services Gross Margin

 

 

Three Months Ended

October 31,

 

Nine Months Ended

October 31,

 

 

2023

 

 

 

2022

 

 

 

2023

 

 

 

2022

 

Reconciliation of cost of professional services revenue:

 

 

 

 

 

 

 

GAAP cost of professional services revenue

$

14,650

 

 

$

18,553

 

 

$

47,851

 

 

$

55,140

 

Less:

 

 

 

 

 

 

 

Stock-based compensation

 

(2,747

)

 

 

(3,479

)

 

 

(8,997

)

 

 

(10,186

)

Workforce reduction

 

 

 

 

(399

)

 

 

(46

)

 

 

(399

)

Non-GAAP cost of professional services revenue

$

11,903

 

 

$

14,675

 

 

$

38,808

 

 

$

44,555

 

GAAP professional services gross margin

 

(24

)%

 

 

(28

)%

 

 

(27

)%

 

 

(25

)%

Non-GAAP professional services gross margin

 

(1

)%

 

 

(1

)%

 

 

(3

)%

 

 

(1

)%

ZUORA, INC.

RECONCILIATION OF SELECTED GAAP MEASURES TO NON-GAAP MEASURES (CONTINUED)

(in thousands, except percentages)

(unaudited)

 

Total Gross Margin

 

 

Three Months Ended

October 31,

 

Nine Months Ended

October 31,

 

 

2023

 

 

 

2022

 

 

 

2023

 

 

 

2022

 

Reconciliation of gross profit:

 

 

 

 

 

 

 

GAAP gross profit

$

74,821

 

 

$

60,792

 

 

$

210,837

 

 

$

177,882

 

Add:

 

 

 

 

 

 

 

Stock-based compensation

 

5,097

 

 

 

5,916

 

 

 

15,886

 

 

 

16,703

 

Amortization of acquired intangibles

 

607

 

 

 

586

 

 

 

2,083

 

 

 

1,512

 

Asset impairment

 

439

 

 

 

 

 

 

439

 

 

 

 

Workforce reduction

 

 

 

 

546

 

 

 

84

 

 

 

546

 

Non-GAAP gross profit

$

80,964

 

 

$

67,840

 

 

$

229,329

 

 

$

196,643

 

GAAP gross margin

 

68

%

 

 

60

%

 

 

66

%

 

 

61

%

Non-GAAP gross margin

 

74

%

 

 

67

%

 

 

71

%

 

 

67

%

Operating (Loss) Income and Operating Margin

 

 

Three Months Ended

October 31,

 

Nine Months Ended

October 31,

 

 

2023

 

 

 

2022

 

 

 

2023

 

 

 

2022

 

Reconciliation of (loss) income from operations:

 

 

 

 

 

 

 

GAAP loss from operations

$

(8,821

)

 

$

(33,921

)

 

$

(47,239

)

 

$

(87,766

)

Add:

 

 

 

 

 

 

 

Stock-based compensation

 

26,101

 

 

 

29,007

 

 

 

77,973

 

 

 

80,045

 

Amortization of acquired intangibles

 

607

 

 

 

586

 

 

 

2,083

 

 

 

1,512

 

Asset impairment

 

1,592

 

 

 

 

 

 

1,592

 

 

 

 

Charitable contribution

 

 

 

 

 

 

 

 

 

 

1,000

 

Shareholder litigation

 

(3,508

)

 

 

16

 

 

 

(3,265

)

 

 

246

 

Acquisition-related transactions

 

19

 

 

 

1,268

 

 

 

211

 

 

 

1,612

 

Workforce reduction

 

 

 

 

3,660

 

 

 

265

 

 

 

3,660

 

Non-GAAP income from operations

$

15,990

 

 

$

616

 

 

$

31,620

 

 

$

309

 

GAAP operating margin

 

(8

)%

 

 

(34

)%

 

 

(15

)%

 

 

(30

)%

Non-GAAP operating margin

 

15

%

 

 

1

%

 

 

10

%

 

 

%

ZUORA, INC.

RECONCILIATION OF SELECTED GAAP MEASURES TO NON-GAAP MEASURES (CONTINUED)

(in thousands, except per share data)

(unaudited)

 

Net (Loss) Income and Net (Loss) Income Per Share

 

 

Three Months Ended

October 31,

 

Nine Months Ended

October 31,

 

 

2023

 

 

 

2022

 

 

 

2023

 

 

 

2022

 

Reconciliation of net (loss) income:

 

 

 

 

 

 

 

GAAP net loss

$

(5,502

)

 

$

(37,034

)

 

$

(47,359

)

 

$

(90,112

)

Add:

 

 

 

 

 

 

 

Stock-based compensation

 

26,101

 

 

 

29,007

 

 

 

77,973

 

 

 

80,045

 

Amortization of acquired intangibles

 

607

 

 

 

586

 

 

 

2,083

 

 

 

1,512

 

Asset impairment

 

1,592

 

 

 

 

 

 

1,592

 

 

 

 

Charitable contribution

 

 

 

 

 

 

 

 

 

 

1,000

 

Shareholder litigation

 

(3,508

)

 

 

16

 

 

 

(3,265

)

 

 

246

 

Change in fair value of warrant liability and debt conversion liability

 

(6,997

)

 

 

(452

)

 

 

(2,241

)

 

 

(9,348

)

Acquisition-related transactions

 

19

 

 

 

1,268

 

 

 

211

 

 

 

1,612

 

Workforce reduction

 

 

 

 

3,660

 

 

 

265

 

 

 

3,660

 

Non-GAAP net income (loss)

$

12,312

 

 

$

(2,949

)

 

$

29,259

 

 

$

(11,385

)

GAAP net loss per share, basic and diluted1

$

(0.04

)

 

$

(0.28

)

 

$

(0.34

)

 

$

(0.69

)

Non-GAAP net income (loss) per share, basic and diluted1

$

0.09

 

 

$

(0.02

)

 

$

0.21

 

 

$

(0.09

)

_________________________________

(1) For the three months ended October 31, 2023 and 2022, GAAP and Non-GAAP net income (loss) per share are calculated based upon 141.5 million and 132.6 million basic and diluted weighted-average shares of common stock, respectively. For the nine months ended October 31, 2023 and 2022, GAAP and Non-GAAP net income (loss) per share are calculated based upon 138.8 million and 130.5 million basic and diluted weighted-average shares of common stock, respectively.

ZUORA, INC.

RECONCILIATION OF SELECTED GAAP MEASURES TO NON-GAAP MEASURES (CONTINUED)

(in thousands, except percentages)

(unaudited)

 

Adjusted Free Cash Flow

 

 

Three Months Ended

October 31,

 

Nine Months Ended

October 31,

 

 

2023

 

 

 

2022

 

 

 

2023

 

 

 

2022

 

Net cash used in operating activities (GAAP)

$

(55,657

)

 

$

(4,861

)

 

$

(35,676

)

 

$

(2,679

)

Add:

 

 

 

 

 

 

 

Shareholder litigation

 

71,377

 

 

 

54

 

 

 

72,130

 

 

 

237

 

Acquisition-related costs

 

28

 

 

 

 

 

 

135

 

 

 

 

Less:

 

 

 

 

 

 

 

Purchases of property and equipment

 

(3,075

)

 

 

(2,387

)

 

 

(6,913

)

 

 

(8,471

)

Adjusted free cash flow (non-GAAP)

$

12,673

 

 

$

(7,194

)

 

$

29,676

 

 

$

(10,913

)

Net cash provided by (used in) investing activities (GAAP)

$

2,005

 

 

$

(19,416

)

 

$

97,026

 

 

$

(165,922

)

Net cash provided by financing activities (GAAP)

$

145,899

 

 

$

575

 

 

$

151,626

 

 

$

239,003

 

Constant Currency Revenue

 

 

Three Months Ended

October 31,

 

 

 

Nine Months Ended

October 31,

 

 

 

 

2023

 

 

2022

 

% Change

 

 

2023

 

 

2022

 

% Change

Subscription revenue (GAAP)

$

98,048

 

$

86,567

 

13

%

 

$

283,232

 

$

248,878

 

14

%

Effects of foreign currency rate fluctuations

 

821

 

 

 

 

 

 

5,594

 

 

 

 

Subscription revenue on a constant currency basis (Non-GAAP)

$

98,869

 

 

 

14

%

 

$

288,826

 

 

 

16

%

 

 

 

 

 

 

 

 

 

 

 

 

Total revenue (GAAP)

$

109,849

 

$

101,072

 

9

%

 

$

320,992

 

$

293,046

 

10

%

Effects of foreign currency rate fluctuations

 

711

 

 

 

 

 

 

5,592

 

 

 

 

Total revenue on a constant currency basis (Non-GAAP)

$

110,560

 

 

 

9

%

 

$

326,584

 

 

 

11

%

 

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