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Total Economic Impact Study Finds 1E Digital Employee Experience Platform Delivered 202% Return on Investment

By: via Business Wire

Research shows 1E customers see improved communications and coordination across IT teams, payback period of less than six months

1E, a leader in Digital Employee Experience (DEX), today announced the results of the commissioned Forrester Consulting Total Economic Impact (TEI™) study, examining the potential return on investment (ROI) enterprises realize by deploying 1E’s software.

The study found that a composite organization - a global enterprise with 20,000 endpoints and an internal service desk team including 200 engineers - achieved an ROI of 202% and a net present value (NPV) of $5.11 million over the course of three years. Further, the analysis found that the payback period for 1E is less than 6 months, and in the first year, the tangible cost savings and helpdesk headcount reallocation benefits alone more than cover the total costs.

"The pandemic made digital employee experience a boardroom issue, however tough economic outlook will separate the wheat from the chaff when it comes to the ROI of DEX" said Amy Collins, SVP Product Marketing at 1E. "In our opinion, this Forrester Consulting study clearly shows the hard ROI of the 1E DEX platform, which we believe sets it apart from the competition."

The study found that the three-year, risk-adjusted present value (PV) quantified benefits for the composite organization include:

  • Service desk headcount reallocation benefits total more than $3.5M.
  • Improved employee productivity equal to $2.5M in value and improved employee retention valued at more than $600K.
  • Legacy tool decommissioning savings worth $183K and total hardware cost savings equaling $200K.
  • Planning, implementation, and training costs of $114K.
  • IT project efficiencies rose and were valued at $274K, with IT security efficiencies specifically being at $317K.

Unquantified benefits include improved communications across IT teams - enabling better coordination and collaboration while avoiding confrontation - and improved IT recognition.

To review the full Forrester Total Economic Impact study, please visit here.

Read more about 1E’s latest announcements, products, and offerings here.

About 1E

More than 500 organizations in 42 countries trust 1E to help them create a better Digital Employee Experience (DEX). The 1E platform provides real-time diagnosis, remediation, and automation to proactively fix issues before they ruin the workday. Reduce costs, move faster, and increase employee happiness with 1E. For more information, visit


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