New York, USA - Earlier this month Mr. Simar Arora as Co-Founder & Managing Partner, marking a significant step in its mission to revolutionize customer experience (CX) in India’s Business Process Outsourcing (BPO) sector.

The Indian BPO industry is projected to reach USD 64.8 billion by 2035, growing at a CAGR of 11.5%. While scale and efficiency have been the traditional drivers, the future belongs to those who can reimagine customer journeys—making them seamless, intuitive, and human. This is the vision Simar brings to Vaani Infosystems.

Alongside his role at Vaani, Simar also serves as Director – Growth & Transformation at Vertex Global Services, where he has been instrumental in driving digital-first strategies and unlocking new opportunities for global clients.

“I don’t just want to build bigger operations—I want to change how people experience businesses,” said Simar Arora. “Technology and automation are only tools. The real transformation happens when people, innovation, and purpose come together. At Vaani, our mission is to redefine CX by building solutions that are human-first, future-ready, and transformative at scale.”

With expertise across telecom, education, retail, healthcare, and financial services, Vaani Infosystems leverages advanced automation, omnichannel platforms, and digital transformation frameworks to deliver value beyond traditional outsourcing. Under Simar’s leadership, the company aims to set new benchmarks in customer experience as a differentiator—turning service into loyalty, and interactions into long-term relationships.

About Vaani Infosystems

Vaani Infosystems is one of India’s leading BPO service providers, offering transformative solutions across industries with a focus on intelligent operations and customer-centric innovation. Its expertise spans telecom, education, retail, healthcare, and financial services, powered by omnichannel systems and automation tools.

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Company Name: Vaani Infosystem
Contact Person: Vertika Khullar
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